184 ScalePad Lifecycle Manager Reviews
I love being able to see all of our client's hardware and software in one system with the ability to add warranties and extensions where necessary. It helps us keep our clients protected and up to date. Review collected by and hosted on G2.com.
I purchased a warranty extension for a client and although it showed as being updated in ScalePad, it did not show up through the online Dell system. I am currently waiting to hear back from customer service on how to have the Dell site updated as well. Review collected by and hosted on G2.com.
We mainly use ScalePad for warranty reporting. It also has some useful software reports that are a bit better than what we get with ConnectWise Automate. The integration with Automate, Manage and IT Glue are very useful and we often use the reports when meeting up with clients to review their hardware warranty stance. Review collected by and hosted on G2.com.
We can't pick and choose which clients get reported on. Some of our clients are ad-hoc and eat up a license even if we don't want to report on it. Review collected by and hosted on G2.com.
The reports are high quality and the warranty pricing is competitive with Dell. Review collected by and hosted on G2.com.
We are not renewing our agreement because the tiered pricing has locked us into a much higher rate than we were willing to pay. Review collected by and hosted on G2.com.
Easy inventory and reports. Useful for QBRs and upselling a contract or hardware replacement. Review collected by and hosted on G2.com.
Sync is off sometimes. Cannot quote warranty on products that are not already monitored. Review collected by and hosted on G2.com.
Our primary use for ScalePad Lifecycle Manager is to pull in warranty information to our RMM software via API for our monitored workstations. With this feature, it prevents us from having to look up individual serials on support sites to determine ages of hardware. Review collected by and hosted on G2.com.
The reporting in Lifecycle Manager is not the most informative, although most of the time we are able to gather what we need from the reporting. I would also think that the upsell for third party warranties might be a benefit to some, I do find it quite annoying. It would be nice to be able to turn that feature off. Review collected by and hosted on G2.com.
Having a single pane of glass for all of our workstation and server assets allows us to make the best recommendations for our clients. It also allows us to purchase OEM-equivalent warranty support for assets at a cost that allows us to make good margin. Review collected by and hosted on G2.com.
Scalepad would do well to include support for more hardware and software products in the future. It is currently missing support for assets that are widely used throughout all industries. Review collected by and hosted on G2.com.
We primarily use ScalePad to automate the tracking of the warranty status of our various computer assets. It has been a huge help in tracking down aging assets that need to be removed from our network. Review collected by and hosted on G2.com.
We are an internal IT team, so the reporting tools geared toward sales generation are not quite as useful to us. We have found, though, that the option to purchase extended warranties directly inside the dashboard is convenient. Review collected by and hosted on G2.com.
The reports are really clean and easy to understand. They are greatly helpful in articulating to a client the need to replace aging machines if nothing else to recoup lost productivity, not to mention preventing down time by having planned replacements. Review collected by and hosted on G2.com.
It would be great if we could on the fly enter a replacement cost per machine at report run time. Let's say the client uses a standard machine and we have a replacement quote from a vendor. Then being able to plugin that cost while generating the report would produce a more accurate picture for the client before we get to the quoting stage. Review collected by and hosted on G2.com.
I love how easy it is to connect to our other platforms and start using the platform. Very sleek reports and dashboards for clients. Review collected by and hosted on G2.com.
Working with reports and insights can be a bit challenging. Review collected by and hosted on G2.com.
The ease with which this tool allows you to breeze through and look up information is incredible. It has flawless integrations with ConnectWise, which we use, which I set up in a matter of minutes. It also is remarkably responsive, never lagging, and they've had no outages since I've started with them years ago at this point. In addition, the price point is phenomenal and fairly grows with your business. It is a great tool to utilize in QBRs and tough (cheap) clients are much more receptive to hardware upgrades when they see the reports we create. Review collected by and hosted on G2.com.
I don't have enough time in my current role to dig deeper into some of the advancements and how they might play into my business or to my clients. When I have a vendor-specific employee I think this will be even better. Review collected by and hosted on G2.com.
