185 ScalePad Lifecycle Manager Reviews
I use scalepad for our client strategic planning reviews for our clients. It is a huge time saver and is very easy to use. Review collected by and hosted on G2.com.
Duplicate assets can be an issue but that is more a reflection of our upstream processes than the tool itself. Review collected by and hosted on G2.com.
Its nice to have all the vendor APIs in one place. Review collected by and hosted on G2.com.
The cost associated is a lot, and unfortuately we are not in position to fully scale with this to utilize it effectively at this time. Review collected by and hosted on G2.com.
My team salesteam has found this to be a very useful solution to quickly identify a client's hardware and software needs. Review collected by and hosted on G2.com.
Not really a bad aspect, but they have developed this product so much since we signed up in the last two years that I am finding new things with it constantly. Review collected by and hosted on G2.com.
Our largest benefit to using scalepad is the ability to extend out of warranty servers where the provider no longer supports the hardware. Review collected by and hosted on G2.com.
The syncing integration only adds it does not remove items syncd if the integration is removed. Review collected by and hosted on G2.com.
The reporting and visibility in ScalePad has been great to share information with clients on their overall systems age, and the easy to interpret reporting means it can be sent directly to clients and they can understand it. The warranty purchase process is easy and the support when needed has bene great. Review collected by and hosted on G2.com.
The only thing I can say that I do not like is the time it takes for the hardware recycling to produce a certificate of disposal . Review collected by and hosted on G2.com.
Having the information we need to keep our customers up-to-date and compliant is critical, and ScalePad is the best solution to ensure that we're driving success (and revenue) through compliance. Review collected by and hosted on G2.com.
ScalePad sync sometimes runs into device sync issues with N-Central. Review collected by and hosted on G2.com.
I'll address only the disposal section as that is what I am familiar with. We love the fact that we can offer clients a free disposal program that sends a certificate of destruction. We can also dispose of the items for them in a very easy manner and be sure that they are getting properly disposed of and in a safe manner. This is something we have to do for clients frequently so very happy to have a great option. Review collected by and hosted on G2.com.
I'll address only the disposal section as that is what I am familiar with.
It is a little hard to navigate the orders placed. I think it could really benefit from a filter/sort/search feature including things like 1. Order ID, 2. Date Created, 3. Company, 4. Status plus if there were a field we could fill out with identifying features that would be SO helpful so that we could find the order we need to check on status (Like a title or subject). Currently it is extremely difficult to go to the orders page and find the order you need. We are currently putting the order number in our ticket notes of disposal but that is not preferable.
Additonally, if you could find more easily by company - having a better way to identify company would be great. In placing a new order, it is very unclear how to specify which of our clients this device is from. It says "pickup and return address" however a lot of times that address is our company but it is not our company's device but one of our clients. I need it to be really obvious which client the device belongs to and where pickup/return address is. Review collected by and hosted on G2.com.
Device statistics that allow us to easily inform customers when their devices are old, out of warranty, or unable to upgrade. Review collected by and hosted on G2.com.
Integration into Hudu, while not bad, isn't the best experience. Review collected by and hosted on G2.com.
ScalePad really simplifies the ITAD pipeline for our company. Instead of having to get devices back from our clients and then send them off somewhere else, we're able to send them a shipping label and let ScalePad take over from there. It also integrates easily with our other services, pulling in important data regarding warranty expirations, documentation errors, and other little details that are easy to miss. Review collected by and hosted on G2.com.
The overview page for each client is cluttered, making it easy to miss out on important information even though it is present. Review collected by and hosted on G2.com.
Lifecycle Manager easily integrated with all our assets from ConnectWise Manage, Automate, Meraki, SonicWall and more into a central console that we can see holistically what assets need attention and when. It has an easy to use interface and great reports, both visually and the data within. The onboarding team was very helpful in getting everything configured and setting us up for success. Review collected by and hosted on G2.com.
The IT equipment disposal, although "free", was a pain to use. Review collected by and hosted on G2.com.
