184 ScalePad Lifecycle Manager Reviews
Having a central portal to manage all client's hardware life cycles and warranty renewals simplifies the process. The renewal process is fast, efficient, and quick, often taking just minutes for the warranty entitlement card to be issued for the hardware. I like the integration with our RMM application to auto sync hardware assets that we manage into their portal. Review collected by and hosted on G2.com.
I wished they also included printers, we spend a lot of time with multiple touches over several days if not weeks in renewing printer warranties for clients with traditional vendors. Review collected by and hosted on G2.com.
Technology Roadmap tools have provided a significant benefit when working with clients and keeping them on track with their technology management. Review collected by and hosted on G2.com.
There are some additional features that I would still like to see in the roadmap and scorecard applications. Review collected by and hosted on G2.com.
RMM integration means that you have more info at your fingertips than just a serial number lookup. Review collected by and hosted on G2.com.
Some of the lifecycle management tools are less than intuitive to find/use. Review collected by and hosted on G2.com.
Scalepad offers so many tools built in it's amazing. Not only do we utilize the warranty information for computers, we also get notifications about network equipment and backup devices. Review collected by and hosted on G2.com.
ScalePad will display an alert icon if an integration is in error, would like to get notified via my RMM also it sometimes isn't clear exactly what is wrong with the integration or how to fix Review collected by and hosted on G2.com.
I like that we are able to see all the information about clients, hardware and software in one easy location. Review collected by and hosted on G2.com.
Some of the icons that are indicating things are out of date or need updating are off par with where they should be for labeling it as out of date and you cannot change these settings. Review collected by and hosted on G2.com.
As a Managed Service Provider, we use ScalePad to monitor our customer's environments and backups daily. ScalePad also gives our team more automation and reduces the manual workload.
ScalePad also gives us the ability to future plan with our customers whilst keeping an eye on their entire business. Review collected by and hosted on G2.com.
I would say there is nothing i have found to be troublesome since using Scalepad, our whole company uses it daily, and I have not heard any complaints since we signed our contract. Review collected by and hosted on G2.com.
ScalePad's interface makes keeping track of multiple clients' hardware a breeze. It's easy to see what needs attention, what is working fine, and what needs to be an opportunity for replacement. Review collected by and hosted on G2.com.
The single thing I dislike about ScalePad is that they use a single default card for payments. I would like to be able to use other payment forms for client warranties than we do for monthly recurring subscription charges. Review collected by and hosted on G2.com.
ScalePad allows us to renew warranties on equipment in a timely fashion. Not only does it help us protect our customers equipment but it saves them money. Review collected by and hosted on G2.com.
Some of the integrations to other products are a little flaky but other than that it works great. Review collected by and hosted on G2.com.
We like how simple it is to generate a report and how good it looks. Review collected by and hosted on G2.com.
Pricing model could use some work. A ton of the reporting relies on the integrity of our data which is not always in great shape. We are billed for end-points that we simply cannot utilize this on. Review collected by and hosted on G2.com.
Asset management element has enabled us to provide customer reviews at a higher level than our competition, we have grown significantly faster and with 5 stars as a result. Review collected by and hosted on G2.com.
Genuinely the only thing I think is missing longer term would be perhaps more 'zapier' type connections, APIs are important to enable flexibility when choosing software to operate our business. Review collected by and hosted on G2.com.
