366 Lofty Reviews
The back-end is quite robust. They offering super easy marketing/advertising solutions, the website is pretty easy to create, and the CRM is really good. I'd give the CRM really high marks, the website is above average (if not quite great), the marketing solutions are above average due to their ease and amount of options. Review collected by and hosted on G2.com.
Support is about as bad and slow as it gets. You can expect consistent issues with things, and getting support to respond and fix things can take weeks. I have a current support ticket that I submitted a month ago and have yet to even receive a notification that they've seen it. The Facebook support page is a disgrace as well. They'll shut down anything even bordering on negative. Overall I would give their support a 1 out of 10. Review collected by and hosted on G2.com.
The user interface for Chime is modern, clean, and easy to navigate on both the front and back ends. Review collected by and hosted on G2.com.
The AI assistant and Dialer can be buggy at times. Email replies through the CRM generate entire new threads instead of adding to the existing thread. Review collected by and hosted on G2.com.
The property alerts that leads receive when they sign up. Review collected by and hosted on G2.com.
The contact record has so many fields and its not intuitive - my agents often miss important fields when entering contacts. Review collected by and hosted on G2.com.
I like the overall system and the set of features that it has. The lead routing is a bit cumbersome and there are so many options on tags, sources, pipelines, etc that it gets really messy if you implement them all. The smart plans are great too. Review collected by and hosted on G2.com.
Honestly, I wish that things like the AI system were easier to manage. There are certain ways that you have to do things in the system that are counter-intuitive and could use refining. You can tell that the system was built by software engineers and not end users. When it comes to implementation - the sales staff is ready to go during the sales process, but then after 3 days, you are on your own with only email/chat support. Review collected by and hosted on G2.com.
I think they are pretty good at lead hunting. Pumping in your zillow leads and/or pay per clicks and setting up follow ups for them - they are good at. And the interface is better than others on that front. However, the CRM is really only great for purchase lead hunting. Review collected by and hosted on G2.com.
By far the worst thing about Chime / Now Lofty is the customer support. They sales team and support team makes committments that aren't going to happen or you wait on it for over a year as they take forever to return emails. If teir 1 can't solve your issue than it isn't getting solved. I suppose if you had a small real estate business, only focused on purchase leads, and aren't coming from a major competitor then Chime / Lofty will not bother you too much. They are also very upselling on the major other features and the intergrations for most other vendors don't work as you would think. Review collected by and hosted on G2.com.
I love having a website that works seamlessly with my CRM. Review collected by and hosted on G2.com.
Technical support is not US based and is extremely difficult to work with. Many times getting something fixed takes weeks if not months. Review collected by and hosted on G2.com.
It easy to navigate and very friendly user that it can easily be learn. I use it everyday. Review collected by and hosted on G2.com.
AI has it's downside, it doesn't label DNC correctly. Support takes a long time to reach out as well. Review collected by and hosted on G2.com.
Love the fact that Lofty is easy to use and has a social marketing suite. Hands down one of the easier CRMs to learn and completely robust system that has lead generation, social media capabilities and great work flows for past clients and new leads. Highly recommend! Review collected by and hosted on G2.com.
Has a little bit of a learning curve but getting connected Review collected by and hosted on G2.com.
