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Gist
218 Gist Reviews
4.6 out of 5
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AN
Aleksandar N.
Content Manager
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Analyzing and segmenting contacts has become a breeze. With their amazing segmenting feature, it becomes extremely easy to look at what your contacts are engaging with and automatically have a "bird's eye view" of your contacts. Review collected by and hosted on G2.com.
What do you dislike about Gist?
The workflow builder/journey builder is not good enough for us to switch over to a higher-level of gist. We're currently using a lower plan that doesn't include the journey builder. So we combine our Gist account and use it alongside an AutoPilot account (because that one has a better journey builder). And also because of a few quirks (custom fields on gist have weird limitations that autopilot doesn't). Review collected by and hosted on G2.com.
BB
Blake B.
Owner
Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Gist makes it super easy for my website visitors to chat with my team live and their mobile app is perfect for connecting on the go! Review collected by and hosted on G2.com.
What do you dislike about Gist?
There aren't any negatives that I've come across yet. Gist works perfectly for what we use it for. Review collected by and hosted on G2.com.
SM
Stuart M.
Learning Technologist
Small-Business(50 or fewer emp.)
What do you like best about Gist?
I love that I can manage all of my customer contacts and support channels from a single portal Review collected by and hosted on G2.com.
What do you dislike about Gist?
Some of the workflows / automations can require quite a bit of thinking about to set up but that is mainly because they are so flexible / powerful. Review collected by and hosted on G2.com.
FJ
Fahiem J.
Senior IT Consulant
Small-Business(50 or fewer emp.)
What do you like best about Gist?
I like using Gist chat on my website, it helped me communicate with potential prospects that would otherwise have just bounced to the next site. The backend is cool with location information and captured lead details. Review collected by and hosted on G2.com.
What do you dislike about Gist?
The URL to get to gist portal is a bit hard for me remember. Review collected by and hosted on G2.com.
⛰R
⛰ Jordan R.
Co-Founder & #NoCode CTO
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Love the chat feature. Everything works well, notifications are reliable, works great! Review collected by and hosted on G2.com.
What do you dislike about Gist?
Can't really say I dislike anything... We've yet to implement some of their other tools (outside of chat), & can't wait to do so! Review collected by and hosted on G2.com.
YI
Yamin I.
Automated Inspection Machine Operator
Internet
Small-Business(50 or fewer emp.)
AY
Abu Y.
Proprietor
Small-Business(50 or fewer emp.)
What do you like best about Gist?
...and from being a very basic software it has come on in leaps and bounds, so much that I now use it as my main software for all things marketing Review collected by and hosted on G2.com.
What do you dislike about Gist?
Sometimes integrations can be a bit slow as others systems don't recognise Gist, but this is changing Review collected by and hosted on G2.com.
AF
Verified User in Financial Services
Small-Business(50 or fewer emp.)
What do you like best about Gist?
GIST is one of the best all-in-one business solutions for especially SAAS companies, also helping integrated and connected with each module which you were waiting for. Messenger, e-mail, collision detection, tracking, prompts, tags, automation, insights, help centre and many more features are waiting for discovery. Those are my favourites by the way. There is one more thing: has a free tier in pricing :) Review collected by and hosted on G2.com.
What do you dislike about Gist?
I couldn't see any wrong or glitch but maybe more integration would be good for application and users. Review collected by and hosted on G2.com.
AM
Verified User in Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about Gist?
Ability to add live chat and assign to teammates is very nice and access from a mobile device; furthermore chat assistants help in a lot of ways - my clients love this personalized touch of having a chat prompt on their screen and they can reply back whenever they need some help. Live chat is what we use the most, then email marketing then knowledge base we set it up once and that's working flawlessly
The platform is improving in a lot of ways (have seen a lot of changing happening in the past 1.5 years) and i would continue to use gist for this. Review collected by and hosted on G2.com.
What do you dislike about Gist?
It's not a dislike but they way how gist works; I was used to email lists and when i shifted to gist - they have tags and segments - so that's needed to be taken care of when you come from other platforms. Review collected by and hosted on G2.com.
SM
Suganthan M.
SEO Consultant
Small-Business(50 or fewer emp.)
What do you like best about Gist?
The widget is beautiful
Live chat function is fast and accurate.
The iOS App is excellent and works great.
Additional details about a user are fantastic. (Gives you referrer, country, visits and all the useful information) Review collected by and hosted on G2.com.
What do you dislike about Gist?
I don't really dislike anything about the tool. It'd very well built and has excellent support. Review collected by and hosted on G2.com.
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