FieldPulse Reviews & Product Details - Page 13

FieldPulse Overview

What is FieldPulse?

FieldPulse is an all-in-one business management solution specifically designed for field service teams. This software provides a comprehensive platform that assists users in managing various aspects of their operations, from scheduling and dispatching to customer relationship management (CRM) and financial documentation. By integrating essential functionalities into a single solution, FieldPulse aims to streamline workflows and enhance productivity for business owners, administrators, and technicians alike. The target audience for FieldPulse includes a diverse range of field service businesses, such as plumbing, electrical, HVAC, septic, glass repair, and garage door companies. These organizations often face challenges related to administrative tasks, team communication, and customer service. FieldPulse addresses these pain points by offering tools that simplify scheduling, manage estimates and invoices, and facilitate effective communication with customers. The software is particularly beneficial for companies seeking to improve their operational efficiency and enhance the overall customer experience. FieldPulse stands out in the market with its robust feature set, which includes not only standard field service management (FSM) capabilities but also advanced tools that cater to the needs of growing businesses. Key features such as a flat-rate pricebook, lead management, and inventory management empower users to make informed decisions and optimize their resources. Additionally, advanced reporting functionalities provide insights into business performance, enabling users to track key metrics and identify areas for improvement. The software's user-friendly interface ensures that even those with limited technical expertise can navigate the system with ease. However, its advanced features make it suitable for companies of any size that are looking to scale their operations. FieldPulse also offers customer management tools, timesheet tracking, booking portals, and franchise management capabilities, making it a versatile solution for various business models. By consolidating these functionalities into one platform, FieldPulse helps businesses reduce administrative burdens, enhance team collaboration, and ultimately drive growth.

FieldPulse Details

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Product Description

FieldPulse is your business hub, helping you run your mobile service or contracting business. Because you work in the office and on-the-go, FieldPulse is available on iOS, Android, and the web. Scheduling, Customer Management, Estimates/Invoicing, Digital Payments, Timesheets, GPS-location tracking, and more. FieldPulse gives you the tools to build your business by cutting down on paperwork, making your team more efficient, and building better relationships with your customers.

How do you position yourself against your competitors?

FieldPulse was built for ambitious field service businesses looking to thrive. While we support teams of any size, we are most valuable to teams of 5-500, including franchises. FieldPulse features are uniquely created to optimize to your current workflows, which means easy implementation and high team adoption rates.

FieldPulse contains a robust set of features for teams of any size. By offering features that support growing teams, FieldPulse customers do not outgrow the software, and business owners and management can retain quality as they expand.

Our award-winning implementation and customer success teams support you throughout the entire onboarding process and beyond by learning more about how your business works and setting your team up for success.

Whether you are looking to improve operational efficiencies, increase team productivity, or find new areas of opportunity, FieldPulse gives you total control of your business.

Seller

FieldPulse

Description

FieldPulse is an all-in-one field service management software that helps service businesses scale by streamlining workflows in the office and in the field. Cut down on administrative tasks and endless paperwork. With FieldPulse, you can schedule jobs, send itemized estimates and invoices, and even receive payments through your phone. Increase your team’s efficiency by keeping them updated and on-track. Your team can see job and client details, track assigned tasks, and provide status updates. Manage customer information, log comments, and keep track of past jobs and invoices. Know your customer better than ever and never lose track of payments.

Overview Provided by:

Lauren Martin

VP of Data/Analytics at FieldPulse

FieldPulse Integrations

(5)

Verified by FieldPulse

FieldPulse Media

FieldPulse Demo - Field Service Management Software

FieldPulse brings everything you need to run your service business into one powerful platform. From CRM and scheduling to quoting, invoicing, and payment processing all accessible via desktop and mobile apps. FieldPulse simplifies day-to-day operations so you can focus on growing your business. ...

FieldPulse Demo - Custom Workflows for All Service Types

No two service businesses operate the same way and with FieldPulse, they don’t have to. Create fully customizable workflows tailored to your unique service types, from maintenance jobs to installations and custom projects. FieldPulse helps you streamline processes, reduce administrative burden, a...

FieldPulse Demo - Right Person. Right Place. Right Time. Every Time.

Our dispatching and scheduling tools ensure your team is always in the right place at the right time. FieldPulse provides real-time visibility into job status, technician availability, and customer locations, enabling efficient resource allocation and minimizing travel time. You’ll keep your oper...

FieldPulse Demo - Customer Management That Works As Hard As You Do

FieldPulse's customer management tools go beyond basic CRM. Centralize customer information, track service history, and maintain detailed notes, all while ensuring your customers feel valued and cared for. With built-in customer feedback loops and service tracking, FieldPulse empowers you to deli...

FieldPulse Demo - See Every Job, Team, & Invoice in Real Time

Stay connected to every moving piece of your operation with FieldPulse's real-time job and invoicing updates. Monitor job statuses, team locations, and invoice approvals instantly. No more guesswork or endless check-ins. FieldPulse ensures you have immediate visibility into every critical detail,...

FieldPulse Demo - Scale Without Sacrificing Control

FieldPulse gives you the power to scale your business confidently while maintaining full oversight. Our dashboard provides real-time insights into team performance, revenue sources, job progress, and more. All from the palm of your hand. Track individual and team metrics, monitor sales, and make ...

Transform your field service business with FieldPulse - the software built to help you grow faster, work smarter, and stay ahead of the competition.

Discover the latest FieldPulse product updates for this spring designed to take your field service business to the next level! From seamless integrations to powerful automation tools, these updates are here to help you save time, boost eff

Scaling an HVAC business comes with plenty of challenges. But with the right tools and support, growth becomes seamless. Customer Success Manager, Taylor, outlines everything she and the team did to help an HVAC company transition operation

Want to create professional estimates and invoices that impress your customers and boost your profits? In this video, learn how to maximize the power of FieldPulse’s advanced estimate and invoice features to streamline your field service o

Operator AI is your 24/7 AI dispatcher, answering after-hours, declined, or overloaded calls and booking jobs directly into FieldPulse. No voicemails, no manual entry—just more revenue, even when your team is offline.

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Peter E.

Small-Business (50 or fewer emp.)

1/17/2024

"Smooth program. excellent customer service"

5/5

What do you like best about FieldPulse?

Filed pulse is a excellent program for keeping all information on a job centrally located. I run a remodel and handyman crews doing a wide variety of jobs. Usually between 5 and eight per day. Field pulse allows me to bid, corrospond, comment, write work orders. Since i have now been using it for 5 years consistently I find that it is the sinplist way for myself and my techs to perform field work efficiently and consistently Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

As field pulse is highly customizable this is a difficult question. But currently it is that when writing estimates it constantly asks me to "add item" if my spelling isn't precise while adding items from our prewritten line items. I would prefer it was a option i could turn off and only add line items when i hit a button manually Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

9/1/2024

"Tech Support"

4.5/5

What do you like best about FieldPulse?

Customer support is great. Sent a chat via chat bot and had someone respond on a holiday weekend! Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Like any CRM there are some frustrations learning the system. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse

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We’re thrilled to hear that FieldPulse is helping streamline your proposals and invoices. Thank you for your feedback!

Heather M.

Small-Business (50 or fewer emp.)

11/15/2023

"Intuitive Program, Responsive & Supportive Team"

5/5

What do you like best about FieldPulse?

Program is intuitive, and the team at FieldPulse listens to their customers requests. Best CRM I have ever used!

It's never fun to switch CRMs, however FieldPulse was the easiest transition ever. When I am confused, have questions, or feel like something could be improved upon, FieldPulse is responsive, patient, and hears my requests. This company is awesome. I am only a month into using it and I love it more every single day! Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Wish each item could have a dedicated photo that shows up on the estimate. But, I hear that is being worked on! Review collected by and hosted on G2.com.

What problems is FieldPulse solving and how is that benefiting you?

Easier to create estimates and keep track of all client notes, photos, documents, etc. Amaxing to be able to get rid of multiple programs and replace them with one.. Field Pulse!! Better communication with clients, and better internal communications between our company team members and departments. Review collected by and hosted on G2.com.

Jeff M.

Small-Business (50 or fewer emp.)

2/19/2024

"Extremely instrumental to my business"

5/5

What do you like best about FieldPulse?

Ease of use, AMAZING support, I use it everyday for my business, it has every single feature I am looking for and the team is constantly making the best updates that customers are asking for Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Nothing comes to mind. Everything I have used so far has worked very well. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

8/28/2024

"Help Chat"

3.5/5

What do you like best about FieldPulse?

Scheduling is very helpful. It is great to see where everyone is and what the status is. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Reporting could be a little more user friendly. Review collected by and hosted on G2.com.

Response from Peyton Smith of FieldPulse

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We’re so glad to hear that we could help streamline your scheduling and communication with techs and customers! Thanks for the review!

Verified User in Design

Small-Business (50 or fewer emp.)

1/10/2024

"Easy to Use and Outstanding Support"

5/5

What do you like best about FieldPulse?

I originally signed up with a FieldPulse competitor but realized I was overpaying for their service. FieldPulse was much more affordable for my small business, so I immediately canceled my service and signed up with FieldPulse instead.

I'm not very tech-savvy, but FieldPulse made it easy for me to jump right in and start managing my business. My onboarding rep was super responsive whenever I had questions about some of the features I was unsure of. This enabled me to quickly set up new clients, manage proposals and active jobs, see my profitability per job, and so much more.

I haven't been using the system for a long time, but I can already tell that it will increase my business and profits. Choosing FieldPulse was one of the best decisions I've ever made for my business. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I guess the only downside is having to purchase the add-ons, such as FieldPulse Engage, which added to my monthly cost. But even with that added cost, it's still way more affordable than any other field service management software available. Review collected by and hosted on G2.com.

What problems is FieldPulse solving and how is that benefiting you?

FieldPulse solved my problem with organization. I used to communicate with my clients via FB Messenger, Instagram DM's, and text messaging. This made everything so confusing. FieldPulse enabled me to have everything in one location, so accessing client data, conversations, quotes, photos, and completed jobs streamlined my whole operation. Review collected by and hosted on G2.com.

Kathleen L.

Small-Business (50 or fewer emp.)

3/21/2024

"I needed help with Engage and customer communications."

5/5

What do you like best about FieldPulse?

I needed help with Engage and customer communications. Joanna was very helpful, she quickly helped me and gave easy instructions and screenshots. I'm all set! : )

I like how easy it is to communicate with the customers. Great customer support. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I'm still learning it, so I couldn't really say... Review collected by and hosted on G2.com.

Natalie C.

Small-Business (50 or fewer emp.)

1/3/2024

"Great Customer Support"

5/5

What do you like best about FieldPulse?

FieldPulse replaced our other field management software. It is comprehensive and has reduced all the patforms we were using to one easy tool. The customer service responds within a few minutes to answer questions about the platform. The app is so nice! The cusomter support knows their software and has been a great help through this process. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I wouldn't call it a dislike, but it has been a little overwhelming learning where everything is and how to find it. As the person setting everything up for our company, it can feel a little daunting. But the customer support is what has helped me the most. They are very knowledgeable about their platform and how to find what you need. They are readily available to answer any questions I have had. Review collected by and hosted on G2.com.

Saad A.

Deputy Project Manager

Mid-Market (51-1000 emp.)

9/6/2022

"FieldPulse Review"

3.5/5

What do you like best about FieldPulse?

I have been using FieldPulse service for a short period of time. We are a Railway Signalling Subcontractor. We have many minor divisions of work for example, maintaining small construction sister concern branches, sending invoices, tracking their results, requesting bills to clients etc. All these facilities are on one platform. As if this service was created only for us! So far, this platform has reduced a lot of costs for our company, besides that its customer care service is terrific. I hope they remain the same after they become more extensive. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

There has to be an offline mode in case the internet is down. Sometimes the system gets slow in case of bulk email sending to clients. Apart from that, everything seems to be perfect. Sometimes Software updates are slow. And pricing should be reduced for long-term customers. I wish I was able to add more than one form in the app when I am in the field so I would not have to carry any paperwork.

They could do something with the customized coloring of the system. Apart from these minor issues, everything seems to be great. Review collected by and hosted on G2.com.

What problems is FieldPulse solving and how is that benefiting you?

We mainly use it for billing purposes and sending invoices. Before each billing cycle ends, we send reminder emails through the system to our local contractors. And the system tracks it wonderfully. We also use it for big construction railway equipment tracking like big cranes, Railway trolleys etc.

We also send sms alerts to our field engineers, this software helps to make bulk sms. Another wonderful benefit is this software has tax calculation system. For our each kind of product, the tax is different so once we input the raw tax percentage, it can automatically calculate the final figure. We also connect to smaller subcontractors. As it is a JICA japanese project, so every activity has to have a hard copy submission. We have 5 mini subcontractors, one main client and thousands of document parcel sending activities. This Ecosystem helps us to synchonise everything. Review collected by and hosted on G2.com.

Kimberly T.

Small-Business (50 or fewer emp.)

10/6/2023

"First CRM I've encountered that willingly improves itself without us hounding them!"

4.5/5

What do you like best about FieldPulse?

I utilize FieldPulse as our CRM, and so much more for our small business! Their customer service has been stellar on every level! We love the ease in scheduling, and how well everything works together. We have definitely shopped around after 3 years, thinking the grass would be greener on the other side in an effort to save money. I won't mention the name on the "other side", but we are sticking with FieldPulse after doing our research! I personally use this system EVERY single day and it is so easy to customize and learn! Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I wish the Square integration would still direct send the payment link through the FieldPulse invoice, rather than needing both apps. We do like the extra payment types available with the payment processing Square is offering over the other more fully integrated service we've been using to process payments. Review collected by and hosted on G2.com.