344 FieldPulse Reviews
Other softwares take your suggestions or problems and put them into a queue and then it could be weeks or years before they get to them. FieldPulse is FAST with their improvements Review collected by and hosted on G2.com.
Nothing negative so far. They are quick to catch up to Service Titan so I have no doubt that the few shortcomings will be improved soon Review collected by and hosted on G2.com.
I like that fieldpulse is very user friendly and it allows us to organize and assign jobs and record pictures and comments within the job itself. Review collected by and hosted on G2.com.
It glitches occasionally, where jobs will come unlinked from their projects. It's a very large program so it's very hard to run on a phone consistently. Customer service isn't usually very helpful. They always blame the 'engineering' team, even for questions about 'how to', etc. Review collected by and hosted on G2.com.
After many months of testing and being a little hesitant, today is our first going live using the program and I-pads in the field. As of right now I am very impressed and wondering why we did not do this sooner. We had a few hiccups at start but the customer service people were right on it and helped us out. It is a great experience so far. Highly recommend this for any business needing to streamline the way they operate. Review collected by and hosted on G2.com.
There is a-lot to take in. Recommend doing it in small steps. Review collected by and hosted on G2.com.
My first week wasn't very good. I had issues with my customer service. I was ready to give up! However, after emailing and chatting with some folks in management, I was given a new customer service rep. Holly Shelton became my rep. And she has been amazing! She got my onboarding set up and answered all my questions promptly. She saved FieldPulse for me. I am now using the program, and it's good for businesses of any size. And now I would rate their customer service as excellent. I use it every day. Review collected by and hosted on G2.com.
My main one is I can't use my alphanumeric work order numbers. I hope they come up with an update where you can customize your work order numbers. Review collected by and hosted on G2.com.
We are a small IT and audiovisual services business who needed a combination of a field service manager with some light CRM integrations. Our clients love how polished our inoices and estimates look, and the automated messaging functionality has been configured to send our Google review link. This small change in our workflow has landed us 27% more reviews on Google than previous months without FP implementation. Their customer support team is helpful and knowledable, although they are most easily reached by the website chat feature. Review collected by and hosted on G2.com.
The customer support team is mainly reachable through the text 'chat' functionality on the website rather than a phone number or email address. I am a small business with most of the new clients reaching out to my phone, rather than going to a generic number with a scheduler/secretary. I wish there was a way to import my phone contacts into FieldPulse within the mobile app. I have exported and importated my contacts from phone already, I just wish there was an easy way to 'copy over' contacts from the iOS app into the FP app without doing duplicate data entry.
Creating a job on the fly in the field can take longer than some clients want to sit around and wait for. This is an organizational issue within our company as I (the owner) sometimes forget to add jobs to FP and have to start from square one while client is waiting to checkout. New habits take time to build and I am used to putting our jobs on Google calendar still. Review collected by and hosted on G2.com.
Our team uses Field Pulse for our every day scheduling, tracking, estimates, and invoices. Great support when we have questions. Everything can be edited. In other software programs, items got locked and you couldn't go back and make changes. Field Pulse is helpful that way. Review collected by and hosted on G2.com.
The pricebook that comes with Field Pulse is very generic. Editing items in the pricebook after we create them is time-consuming. Timeheets is not very detailed. We still have to use our other time-tracking software to back up timesheets. My techs can't show their breaks, or a breakdown of time on the job. I have to manually put theor time in for payroll, it doesn't sunc to qb. Some of our invoices/estimates don't sync to QBO, I have to reach out to support and that's time-consuming. Review collected by and hosted on G2.com.
how easy it is to use and how its quick while also meeting my businesses needs without it I would be using other archaic software and getting lost. fieldpulse has changed the game Review collected by and hosted on G2.com.
not a whole lot the only thing that ill says is that its simple yes but it also permissions for roles in office is lacking also the time in and out is glichy with location Review collected by and hosted on G2.com.
FieldPulse was easy to get started, and the team was very supportive during the process. We've been able to utilize FieldPulse to complete all our estimates, invoices, and the integration with Quickbooks is a huge bonus. They make it easy to see where your time and money is going, which is necessary in this business to be successful. Review collected by and hosted on G2.com.
Nothing. If someone isn't tech savvy it might be difficult, but they have an entire team standing by to help. Review collected by and hosted on G2.com.
