344 FieldPulse Reviews
From the other provider we used, Field Pulse has been very easy to navigate, and adjust to the change. Office, to the techs in field it has been easy transition for us. And the support we have got for any questions has been top notch! Review collected by and hosted on G2.com.
There are small changes we wish they had. From what we used before, and have asked if they could implement these ideas, still waiting for a answer to see if they can do this. Review collected by and hosted on G2.com.
FIELD PULSE HAS SO MUCH INTERGRATED IN THEIR SOFTWARE THAT WILL HELP A HVAC BUSINESS...I WISH I HAD KNOWN ABOUT THEM WHEN I FIRST STARTED. Review collected by and hosted on G2.com.
HAVE NOT HAD ANY BAD EXPERIENCES THUS FAR Review collected by and hosted on G2.com.
customer service and al the options of the software Review collected by and hosted on G2.com.
it seems as tho they have to run a personal credit check of the bizness owner in able to use the finance options for clients to use.. Review collected by and hosted on G2.com.
What we have found to like most about FieldPulse is the customer service and dedication from the team to get you answers right away. This is done via a built in chat function in the software that will get you direct to their team. We also enjoy the software and its simplicy of use and the FieldPulse internal teams willingness to listen to ideas for future feature updates. This is a great company that has great software. If they continue to listen to customers and implement changes based on the customers needs, the sky is the limit for FieldPulse. Review collected by and hosted on G2.com.
What we dislike most about FieldPulse is their custom software for their VOIP phone system "Engage". We found many initial challenges like getting a spam free phone number. This was more on the provider than FieldPulse. They also resolved this fairly quickly and were able to get us a clean phone number for the business.
Also, regarding their in house phone app, the major issue found is that this software uses the native phone client when handling phone calls. This means it shows notifying you that it is a business call, but the call log then shows in your native phone call list. This is not common and typically all calls would be answered within the phone app itself with biggers providers. This is also very limiting on being able to easily transfer phone calls from the office to the field techs. I really hope in the future this gets resolved as being in the field is where the most time is spent. If we are going to have a phone sysytem to support in office and out of office staff, this is must happen in future updates of the software. Review collected by and hosted on G2.com.
How quickly they respond when having issues and how they are always checking in to see everything is working properly. Review collected by and hosted on G2.com.
Nothing so far, I've only been using it for about 3 months. Review collected by and hosted on G2.com.
I recently switched from another company HouseCall Pro to FieldPulse and they are amazing. My account rep Holly is on top of her game and is always in contact with me to make sure everything is working properly and if I need anything. I highly recommend using this company as their product is very user friendly and the customer services is top notch. Review collected by and hosted on G2.com.
The only TV ing is dislike about this product is there is way to many options to do the same thing and it can be slightly confusing. Plus you have to manually send each invoice after they have paid, if you are using an outside payment processor. Review collected by and hosted on G2.com.
Our Company has just started using Field Pulse. With anything new you always have alot of questions. Their customer service reps have been amazing answering any question we have in a timely manor. Review collected by and hosted on G2.com.
We have only been using Field Pulse for a few months now, Everything has been great so far Review collected by and hosted on G2.com.
Simple interface and intuitive user experience Review collected by and hosted on G2.com.
It did not meet all of our functional requirements but we did not expect a fully customizable solution Review collected by and hosted on G2.com.
Their tech support chat assistance always answers within a couple minutes and resolves issues within 10-15 minutes. Review collected by and hosted on G2.com.
Some of the company settings can be confusing to navagate. The online booking portal is rather limited, does not sync with google calendars well and is not very customizable. Review collected by and hosted on G2.com.
Customer Service is always sppot on. Andrew was quick and efficient in helping me with this new software! They have an amazing team. Review collected by and hosted on G2.com.
I cannot say I have found anything I dislike yet. Review collected by and hosted on G2.com.
