Constant Contact Reviews & Product Details

Constant Contact Product Details

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Constant Contact Advanced Automation helps you send the right message at the right time. From Social to SMS and email to ecommerce, we deliver tools to help you build deeper relationships with your audience. Our powerful digital marketing platform helps you be more efficient with your marketing so you can focus on your building your business. Engage Your Audience where They are with Multi-Channel Campaigns - Create comprehensive marketing campaigns with just a few clicks. Our Campaign Builder tool will help you launch a multi-channel campaign across email, social, and SMS to help you achieve your goals. Get Started Fast With Pre-Built Automation Templates - Setup your automations quickly with pre-built automation templates to help you send timely SMS and email messages. Easily Manage Your Contacts - Manage customer segments automatically using customer tags. Then, trigger automations based on how customers engage with your businesses. Automate Your Messaging - Deliver timely, relevant content with SMS and email marketing automation using our drag-and-drop Automation Path Builder. Make sure that your audience receives the right message, at the right time: automatically. Learn more at www.constantcontact.com

Product Website

Seller

Constant Contact

Discussions

Constant Contact Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Romanian, Slovak, Spanish, Turkish

Product Description

Constant Contact Advanced Automation is a unified sales and marketing platform designed to help businesses get more leads, close faster, and deliver results.

Overview by

Courtney Bruso

Constant Contact Integrations

(13)

Verified by Constant Contact

Constant Contact Media

Constant Contact Demo - Campaign Builder

Get a multi-channel campaign in just a few clicks. Make a few selections and AI does the campaign building for you.

Constant Contact Demo - AI Content Generator

Use the power of the AI Content Generator to create content for emails, social posts, or SMS.

Constant Contact Demo - Advanced Automation

Curate Advanced Automation workflows to make sure your marketing is always on - even when you're not.

Reach your customers wherever they are with SMS Marketing.

Constant Contact Demo - Social Posting tool

Plan and post your social media messaging across platforms with our Social Posting tool.

Integrate with powerful e-commerce tools to sell more using Constant Contact.

Campaign Builder - Get a multi-channel campaign in just a few clicks.

Marketing Automation for Small Business

BrandKit - just plug in your URL, then let AI pull your logo, colors, and imagery from your website into a library of customizable branded assets to use across emails, social posts, and more.

AI Content Generator - Enter a few details about what you want to say, and let AI write multiple messages you can modify to fit your needs.

SMS Marketing - Reach your customers wherever they are with SMS Marketing.

Official Downloads

(4)

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Marketing and Sales Platform Comparison Guide

How to Select a Digital Marketing Platform

How to Automate Your Marketing Like a Pro

G2 reviews are authentic and verified.

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DeAnn B.

Office & Communications Manager

Religious Institutions

Small-Business (50 or fewer emp.)

5/28/2025

"Best marketing tool"

5/5

What do you like best about Constant Contact?

Constant Contact automation makes sending our weekly updates very easy to our clientele. I use CC daily for different types of segmented groups. My result is a well-organized and easy to maneuver through email which I link to many different web pages, including event reservations and ticket purchasing. Constant Contact is both easy to use and to be on the receiving end looking at the final result. I have had positive experiences with customer service as well. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

The only downside I have experienced, is when starting a new template, I may find one I like but wish to change a picture that was originally part of the template, and it is very difficult to do so. I am not sure why. And the background selection is not varied enough for me. Review collected by and hosted on G2.com.

Jerome T.

Support Specialist

Apparel & Fashion

Small-Business (50 or fewer emp.)

5/29/2025

"Constant Contact Advanced Automation"

3.5/5

What do you like best about Constant Contact?

Constant Contact Advanced Automation features are easy to use and user-friendly even for those who are not technical. Segmenting contacts and customizing email journeys is a big value-add, which leads to higher engagement and conversion rates. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

The only downside is that the automation functions, though improved, are still a bit weaker than with alternatives like ActiveCampaign or Klaviyo. Review collected by and hosted on G2.com.

What problems is Constant Contact solving and how is that benefiting you?

Constant Contact Advanced Automation is helping me tackle the challenge of being constantly connected with my subscribers without manually sending out emails every time. With automation now, I am able to set up email sequences activated by a specific activity (like subscribing to a list, link click, or cart abandonment), which ensures the proper message at the proper time. This has actually made it more effective and enabled me to spend more time on content strategy and customer interaction rather than doing monotonous work. Review collected by and hosted on G2.com.

Judy M.

General Manager

Small-Business (50 or fewer emp.)

2/7/2025

"Must Have for Your Email Marketing"

5/5

What do you like best about Constant Contact?

Constant Contact has made it so easy for us to connect with our customers! The platform is user-friendly, and the variety of templates is a game-changer for those of us who want to create professional, impactful emails without starting from scratch. That option is there for those who prefer to design their own! I also love the ability to schedule emails in advance and automatically resend them to non-openers, ensuring our messages reach as many people as possible. It’s a great tool for any business looking to streamline email marketing! Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

I can't think of any issues I have had with this product. Of course, new template options are always a plus. Review collected by and hosted on G2.com.

Tracy L.

CEO/Psychotherapist

Small-Business (50 or fewer emp.)

2/10/2025

"Solo Entrepreneur Sidekick"

5/5

What do you like best about Constant Contact?

As solo practice therapists, using Constant Contact Advanced Automation significantly streamlined communication processes like the welcome email sequence for new subscribers to my monthly newsletter and landing page sign-ups for my lead magnets. Also, having the ability of a brandkit makes creating templates quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

The primary drawback of using Constant Contact Advanced Automation is that if you need to edit a sequence and disable it by mistake, or if the sequence expires, you have to restart the entire email sequence process from the beginning. Depending on the number of emails, this can be pretty time-consuming. Review collected by and hosted on G2.com.

Nora O.

Sr. Director, IT Service Management

Hospital & Health Care

Small-Business (50 or fewer emp.)

2/7/2025

"Basic newsletter functionality, consistent delivery/reporting, some limitation in templates & forms"

3/5

What do you like best about Constant Contact?

Haven't used advanced automation, just using the basic functionality for delivery of newsletters via email. Have opted out of texting function due to concerns over spamming my recipients. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

The editing feature can be somewhat clunky, not allowing for image placement outside of the existing templates, or creating your own set preferences/template with font size, style, etc. I find myself having to redo a lot of the copied newsletters each time, which can be frustrating. Form backdrop/watermark feature doesn't exist, so limited polished look. Review collected by and hosted on G2.com.

Rebecca J.

Events and Program Director

Small-Business (50 or fewer emp.)

2/7/2025

"Dependable Service for Email Communication"

4/5

What do you like best about Constant Contact?

Constant contact is a reliable way to disseminate information through eBlasts and get feedback through surveys. We have also used the event feature in limited capacities and generally have been happy with the experience. Constant Contact is something we use reguarly to keep out members in the loop. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Events are challenging to use for payment. We have many members who only want to pay with cash and check so they are unable to register online, which is problematic. Review collected by and hosted on G2.com.

Dawn M.

President

Small-Business (50 or fewer emp.)

2/10/2025

"effective, albeit overwhelming and clunky"

3.5/5

What do you like best about Constant Contact?

Easy to import contacts and get started. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

Editing emails - it changes font properties on me in the middle of typing a sentence withno rhyme or reason. Limited customization options in pop up signup forms (compared to the options available in landing pages, for example). No way that I can see to have a sign up form add a tag to the contacts that use it. Review collected by and hosted on G2.com.

Verified User in Museums and Institutions

Mid-Market (51-1000 emp.)

2/7/2025

"Easy for Emails, light on admin controls"

3.5/5

What do you like best about Constant Contact?

Constant Contact makes it VERY VERY easy to create email templates and send out a campaign. Stupid simple. Lists are straightforward, automated segments are fantastic, and tags are a great feature. Creating and mangaging sign-up forms is straight forward, and tie nicely into the automated email system for something as nice as a custom "thanks for signing up to mailing list X". The KBs are well written, and support staff has been helpful with the KBs proved insufficient. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

From an admin perspective, user access controls are VERY limited. Folks are either admins with full access (excluding billing), OR can only create campaigns. Further, there is limited integration with third party CRMs, particularly Blackbaud products. Review collected by and hosted on G2.com.

Response from RJ McLaughlin of Constant Contact

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Hello there, thank you for your review. We would like to send your feedback about our multi-user settings and integration offerings to our teams. Please send an email to social_support(at)constantcontact(dot)com with your username, a reference to this review, and what features you would like to see in these areas.

Alex M.

Marketing Specialist

Marketing and Advertising

Mid-Market (51-1000 emp.)

2/10/2025

"Does the Trick"

4/5

What do you like best about Constant Contact?

Their new design tools help those with minimum graphic design knowledge create nice-looking email campaigns. They have also added some helpful AI tools to help create subject lines and pre-header copy to save your the headache of thinking them up on your own. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

I am not a fan of having to include the Constant Contact logo in the footer on the lower-tier payment levels. Review collected by and hosted on G2.com.

Payton S.

Marketing and Develop9ment Specialist

Mid-Market (51-1000 emp.)

2/8/2025

"Robust emailing platform with plenty of features!"

5/5

What do you like best about Constant Contact?

Constant contacts automation features for drip campaigns are fantastic! The ability to segment contacts into various campaigns is so easy itm akes everything a breeze! The customer support for issues that come up is quick to resolve and very communicative. Review collected by and hosted on G2.com.

What do you dislike about Constant Contact?

The builder for emails could use some work. At times it is gliltchy and a little clunky, but there have been significant improvements in the last year. Review collected by and hosted on G2.com.