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Banks are reluctant to use Genesys Cloud because the data is hosted outside the country of their premises. Instead they opt for on-prem solutions. How the Genesys plans to address this?

We want to start using the chat functionality, and before building a Bot, we need a basic menu/tree for the chat visitors to go through, effectively mirroring our voice menu/tree. I hope the chat interface will display selection options in the form of buttons (1. Sales; 2. Customer Service; 3.... Mehr erfahren

Können wir das Telefonbuch herunterladen und wie viele Kontakte können maximal gespeichert werden?

Ich möchte alle Anrufe und Nachrichten behalten, die seit Beginn meiner Nutzung von Aloware stattgefunden haben. Speichert das System diese? Bis zu welchem Maximum?

Ich wollte die Erfahrungen oder Meinungen der Leute über das beste Preis-Leistungs-Verhältnis von Business-VOIP für ein kleines, wachsendes Unternehmen wissen. Ich mag das Tagging, die Integration mit Zoho und anderen. Ich benutze derzeit Jive und suche nach einem besseren... Mehr erfahren

Sometimes I can barely hear the tone.

Can there be a search box simplifying the search of a given action for example any report or any agents name to particular. Would really like to see if we can have global search option to facilitate any sort of search on the platform. And would also like to have Nice Incontact open automatically... Mehr erfahren

Because I am having experience that I need to log in per hour to reset my NIC MAx I would like to improve it so that we are not going to login from time to time or by staying on the browsers to check ig.

It will be a game changer, once the Nice in contact team comes up of an application readily available to mobile app users.

The easiest way to find it.

FRIENDLY TO USE

It happens so many times that movable parts of the dashboard gets messy when put on a big screen (team screen at the office). What would be the best way to setup the view?

The screen recorder that will show how the agent use the tools and the behavior of the agent during calls,

None

When I at first connected to the CXone Softphone from my home using my internet provider Hughes Net, which is satellite internet, my clients who called could not hear me. They would tell me when I talked, it sounded as if some one was rubbing paper on my part of the receiver and they could not... Mehr erfahren

just filling this out quite honestly.

In order to listen to my QA's I heed to use a system called Silverlight. Unfortunately, it needs to be downloaded, but I don't have access to do that as a customer service agent.

I suggest you to make it as a separate executable application instead of launching it via Google Chrome or other browsers.

What is the best way to report technical issues? Could you please explain all the categories available when reporting issues and what would be the best scenario to use each one of them?

It will automatically log everyone out. many times a day. We use it for monitoring dashboards and we need to stay logged in all day. The other day it logged me out while actively using it to coach another agent on a call they had.

I had a client and then the call got disconnected. We used to have a 2 minuet window between calls to gather ourselves for the next call and do notes OR call the person back. It's been changed and I was unable to hit the button in the 45 seconds. Is there a way i'd be able to retrieve that info?... Mehr erfahren

I am in Workforce Management here at IMS and I feel like if I really knew how to use it for more than just scheduling and monitoring agents, I could really help my management team and agents with the bigger picture.

Sometimes lazy agent do not put their notes in the disposition so it will easy to tracks those agent and be warn about it.

eqw wqedwq

I'd like to know how to take calls without using the CXone system, 2 years ago I used to just log in Incontact website and there was no need to use CXone, but now if I don't do it I am not able to work with incontact.

Is there some button I can toggle to be able to recieve fewer notification when a schedule change is submitted?

Is there any way to find out the correct number of the customer who called in? Let me know because i am not aware of such functionality. Correct me if i am wrong at some point.

We encounter some problems while using incontact and it would be nice to have a contact information for your support specialists.

I would like to get more insights on how we can get the analytical data for each of the agents who have logged into the max Agent using the reporting to see where the time is spent and based upon that help in developing or deploying the time management program. The available graphs/data now are... Mehr erfahren

Some of us are unable to be heard.

Es ist einfach, zwischen den Abteilungen zu kommunizieren.

Gibt es eine bestimmte Methode, wie wir die Prozentsätze unserer Punktzahlen aufschlüsseln können?

Also, wenn ich einen Anruf erhalte, gibt es dieses Lautsprechersymbol unten, das die Anzahl der empfangenen Anrufe anzeigt. Sobald man darauf klickt, zeigt es die Nummer des Anrufers an, aber wenn man versucht, zurückzugehen, sind alle Informationen verschwunden.

Das kleine Unternehmen, mit dem ich zusammengearbeitet habe, verlangt von uns, die Gesamtzahl der Anrufe und Kontakte zu bestimmten Kampagnen, denen wir zugewiesen sind, einzureichen. Es wäre bequemer, wenn das Dashboard die Details anzeigen würde, die wir anfordern. Es erfordert, dass wir eine... Mehr erfahren

Nicht viel wird getan, um Anrufe an treue Kunden zu beschleunigen, da vorab aufgezeichnete Voicemail-Nachrichten nicht tiefgehend angepasst werden können. Wurde das untersucht? Es gibt einen einfachen Weg, dies zu tun.

As much as Talkdesk integration with Okta is straightforward it lacks user provisioning from Okta. SCIM-based would be preferred, but JIT could be a nice start.

For some reason Talkdesk does not have an online user community, which would allow TD customers to share the feedback. Also customers don't have a way to upvote on other customers feature requests. Any other modern cloud-based application should have a better way to collect customer feedback.

Talkdesk needs to introduce an unlimited calling plan. usage based billing plans are mostly legacy from cellphone carries.

As Talkdesk has a SIP-trunk with Zoom Phone (as an add-on). It does not have function to transfer the calls to a ZoomPhone internal phone number (ZoomPhone internal 5-digit extension).

Derzeit erlaubt die Rückruffunktion von Talkdesk dem Anrufer nicht, anzugeben, unter welcher Nummer er einen Rückruf erhalten möchte. Es scheint, als wäre diese Funktion hauptsächlich für den mobilen Benutzer konzipiert worden. Das Problem dabei ist, dass die anrufende Partei möglicherweise die... Mehr erfahren

We would like to see Talkdesk to get away from using CTI integrations with 3rd party apps which unfortunately relies on CallBar.

We've run into an issue when agents use Talkdesk CallBar application, Talkdesk Cloud back-end is not able to detect if there is an existing user session in progress. The error message we get from CallBar is a network connectivity. It does not state that the user is already logged in. The other... Mehr erfahren

We've run into an issue with TalkDesk related to the dependency on CallBar. The main use case for CallBar is it's ability to redirect the inbound calls to an external PSTN number as we would like to keep voice traffic outside of Citrix. It seems that CallBar was not designed to run in a... Mehr erfahren

Ich kann einen Bericht basierend auf dem Feedback oder der Umfrage unserer Kunden erstellen. Darin wird angezeigt, wie viele Umfragen abgeschlossen, entsorgt und insgesamt versendet wurden. Bitte erzähle mir mehr über die anderen Funktionen, die du mit inContact nutzen kannst.

Again, I am new to Five9, but thus far I only have a few dislikes. I will preface this by saying that I have let the team know about these things and I have been told that some of these things are currently being looked into already. 1.) I do not like how the VCC and SCC reporting is separate... Mehr erfahren

Während Callcenter normalerweise nur für Tischtelefone vorgesehen sind, möchten wir empfehlen oder vorschlagen, dass es eine geeignete Anwendung für Benutzer geben sollte, die andere Geräte verwenden, wenn sie nicht am Schreibtisch verfügbar sind oder unterwegs reisen. Unser Manager könnte die... Mehr erfahren