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Best Work Instructions Software for Medium-Sized Businesses

Gauri Pawsey
GP
Researched and written by Gauri Pawsey

Products classified in the overall Work Instructions category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Work Instructions to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Work Instructions category.

In addition to qualifying for inclusion in the Work Instructions Software category, to qualify for inclusion in the Medium-Sized Business Work Instructions Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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14 Listings in Work Instructions Available
(484)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Work Instructions software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Scribe helps organizations document and scale how work gets done. Our Workflow AI platform turns processes into playbooks to help you train colleagues, assist customers, and drive software adoptio

    Users
    • Operations Manager
    • Director of Operations
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Scribe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    281
    Time-saving
    151
    Easy Editing
    140
    Features
    130
    Easy Sharing
    128
    Cons
    Editing Difficulties
    54
    Screenshot Issues
    34
    Limited Features
    31
    Expensive
    27
    Confusing Procedures
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Scribe features and usability ratings that predict user satisfaction
    9.4
    Ease of Use
    Average: 9.1
    8.1
    Workflows
    Average: 8.8
    8.5
    Training Modules
    Average: 8.9
    7.8
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Scribe
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, US
    Twitter
    @ScribeHow
    7,115 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    229 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Scribe helps organizations document and scale how work gets done. Our Workflow AI platform turns processes into playbooks to help you train colleagues, assist customers, and drive software adoptio

Users
  • Operations Manager
  • Director of Operations
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Small-Business
  • 41% Mid-Market
Scribe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
281
Time-saving
151
Easy Editing
140
Features
130
Easy Sharing
128
Cons
Editing Difficulties
54
Screenshot Issues
34
Limited Features
31
Expensive
27
Confusing Procedures
25
Scribe features and usability ratings that predict user satisfaction
9.4
Ease of Use
Average: 9.1
8.1
Workflows
Average: 8.8
8.5
Training Modules
Average: 8.9
7.8
Analytics
Average: 8.6
Seller Details
Seller
Scribe
Company Website
Year Founded
2019
HQ Location
San Francisco, US
Twitter
@ScribeHow
7,115 Twitter followers
LinkedIn® Page
www.linkedin.com
229 employees on LinkedIn®
(2,716)4.6 out of 5
1st Easiest To Use in Work Instructions software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

    Users
    • Owner
    • Office Manager
    Industries
    • Construction
    • Retail
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Connecteam is a comprehensive platform that offers a range of features including time tracking, scheduling, communication tools, and digital forms, aimed at improving team management and efficiency.
    • Reviewers appreciate the platform's ease of use, flexibility, and the ability to centralize various functions such as scheduling, task management, and communication, which has significantly improved team collaboration and efficiency.
    • Reviewers mentioned some issues with the platform including occasional software bugs, limited admin functions in the app, and a need for more features tailored to international users, as well as some finding the clocking in and out feature cumbersome for small teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Connecteam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,950
    Features
    1,104
    Scheduling
    1,049
    Intuitive
    903
    Helpful
    865
    Cons
    Missing Features
    549
    Limited Features
    479
    Scheduling Issues
    398
    Limited Options
    296
    Limited Customization
    284
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Connecteam features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.1
    8.5
    Workflows
    Average: 8.8
    8.6
    Training Modules
    Average: 8.9
    8.5
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    New York, NY
    Twitter
    @ConnecteamApp
    1,257 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    367 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

Users
  • Owner
  • Office Manager
Industries
  • Construction
  • Retail
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Connecteam is a comprehensive platform that offers a range of features including time tracking, scheduling, communication tools, and digital forms, aimed at improving team management and efficiency.
  • Reviewers appreciate the platform's ease of use, flexibility, and the ability to centralize various functions such as scheduling, task management, and communication, which has significantly improved team collaboration and efficiency.
  • Reviewers mentioned some issues with the platform including occasional software bugs, limited admin functions in the app, and a need for more features tailored to international users, as well as some finding the clocking in and out feature cumbersome for small teams.
Connecteam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,950
Features
1,104
Scheduling
1,049
Intuitive
903
Helpful
865
Cons
Missing Features
549
Limited Features
479
Scheduling Issues
398
Limited Options
296
Limited Customization
284
Connecteam features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.1
8.5
Workflows
Average: 8.8
8.6
Training Modules
Average: 8.9
8.5
Analytics
Average: 8.6
Seller Details
Company Website
Year Founded
2015
HQ Location
New York, NY
Twitter
@ConnecteamApp
1,257 Twitter followers
LinkedIn® Page
www.linkedin.com
367 employees on LinkedIn®

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(196)4.7 out of 5
5th Easiest To Use in Work Instructions software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Poka transforms manufacturing operations by empowering workers with real-time access to knowledge, digital tools and expert support. Our AI-driven platform integrates training, communication and troub

    Users
    No information available
    Industries
    • Food Production
    • Manufacturing
    Market Segment
    • 68% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Poka.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Communication
    24
    Features
    21
    Team Collaboration
    15
    Efficiency Improvement
    14
    Cons
    Learning Curve
    10
    Steep Learning Curve
    6
    Login Issues
    5
    Search Functionality
    5
    Time Consumption
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Poka.io features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    8.4
    Workflows
    Average: 8.8
    8.8
    Training Modules
    Average: 8.9
    7.7
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IFS
    Year Founded
    1983
    HQ Location
    Linkoping , Sweden
    Twitter
    @ifs
    11,138 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,078 employees on LinkedIn®
    Ownership
    STO: IFS
Product Description
How are these determined?Information
This description is provided by the seller.

Poka transforms manufacturing operations by empowering workers with real-time access to knowledge, digital tools and expert support. Our AI-driven platform integrates training, communication and troub

Users
No information available
Industries
  • Food Production
  • Manufacturing
Market Segment
  • 68% Mid-Market
  • 23% Enterprise
Poka.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Communication
24
Features
21
Team Collaboration
15
Efficiency Improvement
14
Cons
Learning Curve
10
Steep Learning Curve
6
Login Issues
5
Search Functionality
5
Time Consumption
5
Poka.io features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
8.4
Workflows
Average: 8.8
8.8
Training Modules
Average: 8.9
7.7
Analytics
Average: 8.6
Seller Details
Seller
IFS
Year Founded
1983
HQ Location
Linkoping , Sweden
Twitter
@ifs
11,138 Twitter followers
LinkedIn® Page
www.linkedin.com
9,078 employees on LinkedIn®
Ownership
STO: IFS
(319)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Work Instructions software
Save to My Lists
Entry Level Price:Starting at $2,000.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tango personal CRM admin combines the best features from Digital Adoption, AI Copilot, Automation, and Revenue Intelligence products. ⭐ Extracts data from anywhere: CRM records, call transcripts,

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 59% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tango is a tool that creates step-by-step guides by recording user actions, aimed at simplifying process documentation and training.
    • Reviewers like Tango's user-friendly interface, its ability to create clear, shareable guides instantly, and its efficiency in documenting processes, training new employees, and sharing knowledge across teams.
    • Reviewers mentioned some limitations such as difficulty in organizing a large library of Tangos, lack of certain features on desktop, requirement of payment for advanced features, and occasional issues with capturing typed input or dynamic elements on slow-loading pages.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    224
    Easy Creation
    114
    Time-saving
    99
    Easy Editing
    74
    Intuitive
    66
    Cons
    Screenshot Issues
    20
    Limited Options
    16
    Expensive
    14
    Confusing Procedures
    13
    Missing Functionality
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tango features and usability ratings that predict user satisfaction
    9.5
    Ease of Use
    Average: 9.1
    9.0
    Workflows
    Average: 8.8
    9.0
    Training Modules
    Average: 8.9
    8.3
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tango
    Company Website
    Year Founded
    2020
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    72 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tango personal CRM admin combines the best features from Digital Adoption, AI Copilot, Automation, and Revenue Intelligence products. ⭐ Extracts data from anywhere: CRM records, call transcripts,

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 59% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tango is a tool that creates step-by-step guides by recording user actions, aimed at simplifying process documentation and training.
  • Reviewers like Tango's user-friendly interface, its ability to create clear, shareable guides instantly, and its efficiency in documenting processes, training new employees, and sharing knowledge across teams.
  • Reviewers mentioned some limitations such as difficulty in organizing a large library of Tangos, lack of certain features on desktop, requirement of payment for advanced features, and occasional issues with capturing typed input or dynamic elements on slow-loading pages.
Tango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
224
Easy Creation
114
Time-saving
99
Easy Editing
74
Intuitive
66
Cons
Screenshot Issues
20
Limited Options
16
Expensive
14
Confusing Procedures
13
Missing Functionality
12
Tango features and usability ratings that predict user satisfaction
9.5
Ease of Use
Average: 9.1
9.0
Workflows
Average: 8.8
9.0
Training Modules
Average: 8.9
8.3
Analytics
Average: 8.6
Seller Details
Seller
Tango
Company Website
Year Founded
2020
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
72 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The

    Users
    No information available
    Industries
    • Electrical/Electronic Manufacturing
    • Oil & Energy
    Market Segment
    • 36% Small-Business
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ABB Electronic Work Instructions features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 9.1
    7.9
    Workflows
    Average: 8.8
    8.7
    Training Modules
    Average: 8.9
    8.6
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ABB
    HQ Location
    Zurich
    Twitter
    @ABBgroupnews
    155,687 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121,146 employees on LinkedIn®
    Ownership
    NYSE:ABB
    Total Revenue (USD mm)
    $26,134
Product Description
How are these determined?Information
This description is provided by the seller.

The ECS Electronic Work Instructions module provides manufacturing information and instructions, which are automatically displayed to the right user through an easy-to-use and intuitive interface. The

Users
No information available
Industries
  • Electrical/Electronic Manufacturing
  • Oil & Energy
Market Segment
  • 36% Small-Business
  • 34% Enterprise
ABB Electronic Work Instructions features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 9.1
7.9
Workflows
Average: 8.8
8.7
Training Modules
Average: 8.9
8.6
Analytics
Average: 8.6
Seller Details
Seller
ABB
HQ Location
Zurich
Twitter
@ABBgroupnews
155,687 Twitter followers
LinkedIn® Page
www.linkedin.com
121,146 employees on LinkedIn®
Ownership
NYSE:ABB
Total Revenue (USD mm)
$26,134
(72)4.9 out of 5
2nd Easiest To Use in Work Instructions software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clueso is the fastest way for SaaS companies to create software videos and help documentation for their products. Here’s how it works: Simply record/upload a rough screen recording of your produ

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Clueso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Video Recording
    39
    Content Creation
    32
    Customer Support
    32
    Video Creation
    29
    Cons
    Editing Difficulties
    7
    Time Consumption
    7
    Slow Rendering
    6
    Time Constraints
    6
    Video Playback Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Clueso features and usability ratings that predict user satisfaction
    9.5
    Ease of Use
    Average: 9.1
    8.8
    Workflows
    Average: 8.8
    9.2
    Training Modules
    Average: 8.9
    8.2
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Clueso
    Year Founded
    2023
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clueso is the fastest way for SaaS companies to create software videos and help documentation for their products. Here’s how it works: Simply record/upload a rough screen recording of your produ

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Small-Business
  • 42% Mid-Market
Clueso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Video Recording
39
Content Creation
32
Customer Support
32
Video Creation
29
Cons
Editing Difficulties
7
Time Consumption
7
Slow Rendering
6
Time Constraints
6
Video Playback Issues
6
Clueso features and usability ratings that predict user satisfaction
9.5
Ease of Use
Average: 9.1
8.8
Workflows
Average: 8.8
9.2
Training Modules
Average: 8.9
8.2
Analytics
Average: 8.6
Seller Details
Seller
Clueso
Year Founded
2023
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
(91)4.3 out of 5
12th Easiest To Use in Work Instructions software
Save to My Lists
Entry Level Price:Starting at $649.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instructions? Suck. Frontline training? Inefficient. Processes? Inconsistent. Skills gaps? Everywhere. Honestly, you deserve better. SwipeGuide is a frontline how-to platform for work instruct

    Users
    No information available
    Industries
    • Manufacturing
    • Food Production
    Market Segment
    • 64% Mid-Market
    • 25% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SwipeGuide (powered by L2L) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Media Uploads
    14
    Instruction Creation
    12
    Easy Creation
    10
    Guides
    9
    Cons
    Limited Options
    12
    Editing Difficulties
    6
    Missing Features
    6
    Editing Issues
    5
    Editing Limitations
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SwipeGuide (powered by L2L) features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 9.1
    8.0
    Workflows
    Average: 8.8
    8.1
    Training Modules
    Average: 8.9
    7.5
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2015
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @Swipeguide
    259 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instructions? Suck. Frontline training? Inefficient. Processes? Inconsistent. Skills gaps? Everywhere. Honestly, you deserve better. SwipeGuide is a frontline how-to platform for work instruct

Users
No information available
Industries
  • Manufacturing
  • Food Production
Market Segment
  • 64% Mid-Market
  • 25% Enterprise
SwipeGuide (powered by L2L) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Media Uploads
14
Instruction Creation
12
Easy Creation
10
Guides
9
Cons
Limited Options
12
Editing Difficulties
6
Missing Features
6
Editing Issues
5
Editing Limitations
5
SwipeGuide (powered by L2L) features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 9.1
8.0
Workflows
Average: 8.8
8.1
Training Modules
Average: 8.9
7.5
Analytics
Average: 8.6
Seller Details
Year Founded
2015
HQ Location
Amsterdam, Netherlands
Twitter
@Swipeguide
259 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

    Users
    • Knowledge Specialist
    Industries
    • Financial Services
    • Government Administration
    Market Segment
    • 56% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • livepro Knowledge Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Implementation
    1
    Easy Setup
    1
    Cons
    Admin Issues
    1
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • livepro Knowledge Management features and usability ratings that predict user satisfaction
    9.6
    Ease of Use
    Average: 9.1
    9.7
    Workflows
    Average: 8.8
    9.5
    Training Modules
    Average: 8.9
    9.1
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    livepro
    Year Founded
    2001
    HQ Location
    North Sydney, NSW
    Twitter
    @liveprosoftware
    99 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering a powerful knowledge management solution

Users
  • Knowledge Specialist
Industries
  • Financial Services
  • Government Administration
Market Segment
  • 56% Mid-Market
  • 34% Enterprise
livepro Knowledge Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
1
Customer Support
1
Ease of Use
1
Easy Implementation
1
Easy Setup
1
Cons
Admin Issues
1
Complexity
1
livepro Knowledge Management features and usability ratings that predict user satisfaction
9.6
Ease of Use
Average: 9.1
9.7
Workflows
Average: 8.8
9.5
Training Modules
Average: 8.9
9.1
Analytics
Average: 8.6
Seller Details
Seller
livepro
Year Founded
2001
HQ Location
North Sydney, NSW
Twitter
@liveprosoftware
99 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
(54)4.7 out of 5
11th Easiest To Use in Work Instructions software
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Entry Level Price:Starting at $100.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ScreenSteps Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Setup
    1
    Efficiency
    1
    Helpful
    1
    Navigation Ease
    1
    Cons
    Formatting Issues
    1
    Limited Options
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ScreenSteps features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 9.1
    8.3
    Workflows
    Average: 8.8
    9.0
    Training Modules
    Average: 8.9
    9.0
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2009
    HQ Location
    United States
    Twitter
    @screensteps
    873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three

Users
No information available
Industries
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 43% Small-Business
ScreenSteps Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Setup
1
Efficiency
1
Helpful
1
Navigation Ease
1
Cons
Formatting Issues
1
Limited Options
1
ScreenSteps features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 9.1
8.3
Workflows
Average: 8.8
9.0
Training Modules
Average: 8.9
9.0
Analytics
Average: 8.6
Seller Details
Year Founded
2009
HQ Location
United States
Twitter
@screensteps
873 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
(256)4.2 out of 5
Optimized for quick response
10th Easiest To Use in Work Instructions software
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Entry Level Price:Starting at $100.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Proc

    Users
    • Customer Service Representative
    Industries
    • Aviation & Aerospace
    • Financial Services
    Market Segment
    • 44% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Epsilon3 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Procedure Management
    52
    Features
    49
    Efficiency
    41
    Intuitive
    37
    Cons
    Learning Curve
    43
    Complexity
    38
    Confusing Procedures
    33
    Learning Difficulty
    33
    Complex Procedures
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Epsilon3 features and usability ratings that predict user satisfaction
    7.8
    Ease of Use
    Average: 9.1
    8.1
    Workflows
    Average: 8.8
    7.9
    Training Modules
    Average: 8.9
    7.8
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Epsilon3
    Company Website
    Year Founded
    2021
    HQ Location
    Los Angeles, California
    Twitter
    @Epsilon3Inc
    949 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Epsilon3 is the first AI-powered procedure and resource management tool designed for teams that engineer, build, test, and operate advanced products and systems. ✔ Standardize & Optimize Proc

Users
  • Customer Service Representative
Industries
  • Aviation & Aerospace
  • Financial Services
Market Segment
  • 44% Mid-Market
  • 41% Enterprise
Epsilon3 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Procedure Management
52
Features
49
Efficiency
41
Intuitive
37
Cons
Learning Curve
43
Complexity
38
Confusing Procedures
33
Learning Difficulty
33
Complex Procedures
32
Epsilon3 features and usability ratings that predict user satisfaction
7.8
Ease of Use
Average: 9.1
8.1
Workflows
Average: 8.8
7.9
Training Modules
Average: 8.9
7.8
Analytics
Average: 8.6
Seller Details
Seller
Epsilon3
Company Website
Year Founded
2021
HQ Location
Los Angeles, California
Twitter
@Epsilon3Inc
949 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
(81)4.5 out of 5
Optimized for quick response
13th Easiest To Use in Work Instructions software
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Entry Level Price:Contact Us
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise a

    Users
    No information available
    Industries
    • Consumer Services
    • Consumer Goods
    Market Segment
    • 44% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zingtree Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    46
    Helpful
    27
    Intuitive
    23
    Features
    18
    Customer Support
    16
    Cons
    Limited Options
    10
    Missing Features
    10
    Learning Curve
    9
    Limited Customization
    8
    Slow Performance
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zingtree features and usability ratings that predict user satisfaction
    8.7
    Ease of Use
    Average: 9.1
    9.1
    Workflows
    Average: 8.8
    7.9
    Training Modules
    Average: 8.9
    8.0
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zingtree
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, US
    Twitter
    @zingtree
    253 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zingtree AI - Intelligent Process Automation for Customer Support Zingtree transforms customer support for B2C enterprises by automating complex workflows and integrating seamlessly with enterprise a

Users
No information available
Industries
  • Consumer Services
  • Consumer Goods
Market Segment
  • 44% Mid-Market
  • 32% Small-Business
Zingtree Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
46
Helpful
27
Intuitive
23
Features
18
Customer Support
16
Cons
Limited Options
10
Missing Features
10
Learning Curve
9
Limited Customization
8
Slow Performance
8
Zingtree features and usability ratings that predict user satisfaction
8.7
Ease of Use
Average: 9.1
9.1
Workflows
Average: 8.8
7.9
Training Modules
Average: 8.9
8.0
Analytics
Average: 8.6
Seller Details
Seller
Zingtree
Company Website
Year Founded
2020
HQ Location
Palo Alto, US
Twitter
@zingtree
253 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
(52)4.8 out of 5
9th Easiest To Use in Work Instructions software
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Entry Level Price:Starting at $250.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unleash the full potential of factory personnel with Andi, the artificial intelligence (AI) powered copilot created for the manufacturing industry. Andi consolidates the collective wisdom of your work

    Users
    No information available
    Industries
    • Automotive
    • Electrical/Electronic Manufacturing
    Market Segment
    • 63% Mid-Market
    • 17% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Andonix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Features
    4
    Efficiency
    3
    Efficiency Improvement
    3
    Real-time Analytics
    3
    Cons
    Communication Issues
    1
    Inadequate Support Services
    1
    Poor Customer Support
    1
    Poor Service Quality
    1
    Poor Technical Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Andonix features and usability ratings that predict user satisfaction
    9.8
    Ease of Use
    Average: 9.1
    9.7
    Workflows
    Average: 8.8
    9.5
    Training Modules
    Average: 8.9
    9.7
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Andonix
    Year Founded
    2017
    HQ Location
    Detroit, Michigan
    Twitter
    @andonix40
    95 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unleash the full potential of factory personnel with Andi, the artificial intelligence (AI) powered copilot created for the manufacturing industry. Andi consolidates the collective wisdom of your work

Users
No information available
Industries
  • Automotive
  • Electrical/Electronic Manufacturing
Market Segment
  • 63% Mid-Market
  • 17% Enterprise
Andonix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Features
4
Efficiency
3
Efficiency Improvement
3
Real-time Analytics
3
Cons
Communication Issues
1
Inadequate Support Services
1
Poor Customer Support
1
Poor Service Quality
1
Poor Technical Support
1
Andonix features and usability ratings that predict user satisfaction
9.8
Ease of Use
Average: 9.1
9.7
Workflows
Average: 8.8
9.5
Training Modules
Average: 8.9
9.7
Analytics
Average: 8.6
Seller Details
Seller
Andonix
Year Founded
2017
HQ Location
Detroit, Michigan
Twitter
@andonix40
95 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
(29)4.8 out of 5
Optimized for quick response
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MANUFACTURO is a dynamic, cloud-based software solution designed for the modern high-change manufacturing industry. This innovative platform consolidates disparate systems into one cohesive environmen

    Users
    No information available
    Industries
    • Aviation & Aerospace
    Market Segment
    • 52% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MANUFACTURO Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Customer Support
    20
    Intuitive
    18
    Integrations
    16
    Manufacturing Integration
    16
    Cons
    Complex Usability
    9
    Limited Functionality
    4
    Challenges in Usage
    3
    Confusing Procedures
    3
    Difficult Learning
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MANUFACTURO features and usability ratings that predict user satisfaction
    9.1
    Ease of Use
    Average: 9.1
    8.8
    Workflows
    Average: 8.8
    6.9
    Training Modules
    Average: 8.9
    7.9
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    Brea, US
    Twitter
    @MANUFACTURO1
    63 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    74 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MANUFACTURO is a dynamic, cloud-based software solution designed for the modern high-change manufacturing industry. This innovative platform consolidates disparate systems into one cohesive environmen

Users
No information available
Industries
  • Aviation & Aerospace
Market Segment
  • 52% Mid-Market
  • 41% Enterprise
MANUFACTURO Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customer Support
20
Intuitive
18
Integrations
16
Manufacturing Integration
16
Cons
Complex Usability
9
Limited Functionality
4
Challenges in Usage
3
Confusing Procedures
3
Difficult Learning
3
MANUFACTURO features and usability ratings that predict user satisfaction
9.1
Ease of Use
Average: 9.1
8.8
Workflows
Average: 8.8
6.9
Training Modules
Average: 8.9
7.9
Analytics
Average: 8.6
Seller Details
Company Website
Year Founded
2018
HQ Location
Brea, US
Twitter
@MANUFACTURO1
63 Twitter followers
LinkedIn® Page
www.linkedin.com
74 employees on LinkedIn®
(64)4.7 out of 5
17th Easiest To Use in Work Instructions software
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Entry Level Price:$49.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trainn is an all-in-one customer education platform designed for B2B SaaS companies looking to scale their customer onboarding, training, and support efforts. Trainn solves a critical challenge for

    Users
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Trainn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Video Creation
    19
    Easy Creation
    14
    Content Creation
    11
    Course Creation
    11
    Cons
    AI Limitations
    5
    Recording Issues
    5
    Voice Quality
    5
    Bug Issues
    4
    Feature Deficiency
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Trainn features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 9.1
    6.7
    Workflows
    Average: 8.8
    10.0
    Training Modules
    Average: 8.9
    6.3
    Analytics
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2020
    HQ Location
    Wilmington, US
    Twitter
    @TrainnHQ
    130 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trainn is an all-in-one customer education platform designed for B2B SaaS companies looking to scale their customer onboarding, training, and support efforts. Trainn solves a critical challenge for

Users
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 41% Small-Business
Trainn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Video Creation
19
Easy Creation
14
Content Creation
11
Course Creation
11
Cons
AI Limitations
5
Recording Issues
5
Voice Quality
5
Bug Issues
4
Feature Deficiency
3
Trainn features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 9.1
6.7
Workflows
Average: 8.8
10.0
Training Modules
Average: 8.9
6.3
Analytics
Average: 8.6
Seller Details
Year Founded
2020
HQ Location
Wilmington, US
Twitter
@TrainnHQ
130 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®