Work Instructions Software Resources

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On the cost effective side, standardized work instructions enable frontline workers to perform at a higher quality, while the augmented instructions help you reduce the skills gap in the company so you’re much more efficient at on-boarding workers, directly affecting cost. On the upside, if you are in the service workforce, you can extend a set of instructions all the way into your dealer network and to your customers that allows you to get better repair times, driving lower warranty costs and overall top-line revenues go up based on that.

10-15 years ago, people who were delivering instructions to their frontline workers via paper realized that there were a lot of challenges that come with having paper instructions, such as the paper being easily damaged, not a lot of room for images, inconsistencies among version workers used, etc. People started building work instruction management systems with the primary value add being centralized building and distributing of work instructions for consistency among workers. The electronic work instructions being used today are much richer in terms of the types of content, including augmented reality and mixed reality, and are much more interactive in terms of collecting data and getting feedback on the activities of the frontline workers. Electronic work instructions provide very low granular data collection so they’re great for having frontline workers do standard work, but Augmented Operations is a much better tool for measuring the activities of the workforce and using AI to identify opportunities for continuous improvement across the workforce.