Best Help Desk Software - Page 3
Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.
These products may contain additional customer self-service and social customer service integrations or live chat software modules.
To qualify for inclusion in the Help Desk category, a product must:
Best Help Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
eStreamDesk is a easy-to-use cloud-based help desk and ticketing system.
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
FuseDesk is a help-desk add-on for Infusionsoft.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe
- 48% Mid-Market
- 38% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Git‑Zen is the most popular Git and TFS integration application available for Zendesk. Git‑Zen coordinates your Zendesk tickets with your commits and work items or issues. Git‑Zen helps to keep your
- 33% Enterprise
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting an
- 67% Small-Business
- 33% Mid-Market
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Gnatta creates communication technology, tiered across 5 products for organisations from start-ups to multinational enterprises. Full channel coverage is available across digital channels including, w
- 67% Small-Business
- 33% Mid-Market
672 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HelpStack is an open source iOS and android mobile app help desk that helps to interact with customers, provide in app customer support and solve bugs.
- 67% Mid-Market
- 33% Small-Business
2,512 Twitter followers
- Overview
- User Satisfaction
- Seller Details
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. KronoDesk is available in either SaaS/
- 50% Mid-Market
- 25% Enterprise
1,338 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Intelswift solves the problem of fragmented support tools and inefficient workflows with an all-in-one Helpdesk platform that combines automation with seamless human handoff. Without relying on ad
- 75% Small-Business
- 25% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Ivinex offers a web-based CRM solution that molds itself your your business practices.
- 33% Enterprise
- 33% Mid-Market
53 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently
- 71% Mid-Market
- 14% Enterprise
107 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Next4biz CSM is an AI-powered, omnichannel, and workflow-based customer service solution designed to help businesses efficiently manage customer inquiries, complaints, and service requests. As a no-co
- 53% Enterprise
- 47% Mid-Market
- Overview
- User Satisfaction
- Seller Details
RootDesk is a "Multipurpose Ticketing Management Platform" and a complete "Work Management System" for your organisation. RootDesk is used across all departments in an organisation and acts as a centr
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Most CRMs are rigid, inflexible, and cost a lot of money to organizations, and Salesmate solves exactly these pain-points. Salesmate is a flexible, customizable, and cost-effective solution to multi
- Owner
- Marketing and Advertising
- Computer Software
- 80% Small-Business
- 16% Mid-Market
2,139 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release
- 33% Small-Business
- 33% Mid-Market
4 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ServiceWise is a fully customizable self-service portal. The portal is a single-access point for end-users reporting problems, requesting service, downloading software, accessing request forms and for
- 75% Mid-Market
- 25% Enterprise
176 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Help desk, customer service and support solution.
- 33% Mid-Market
- 33% Enterprise
197 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat.
- 33% Enterprise
- 33% Mid-Market
246 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Support.com Cloud is omnichannel, cloud-based customer support software that reduces customer effort, maximizes the value customers get from products, and increases customer and agent satisfaction.
- 60% Mid-Market
- 40% Small-Business
1,173 Twitter followers
- Overview
- User Satisfaction
- Seller Details
TeamHeadquarters Project Management Makes It Easy to Plan, Execute and Control Your IT Projects.
- 67% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your compan
- 67% Small-Business
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
VI Service Desk is an IT asset management software that offers the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with u
- 67% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
Zyprr’s solution solves the data fragmentation and business productivity problems with highly customizable and collaborative business process software where you manage all your business activities wit
- 67% Small-Business
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Abhisi is a Help Desk Software that answer support requests anytime, from anywhere using any device.
- 50% Mid-Market
- 50% Small-Business
424 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Service desk for automating the receipt of requests from clients. The service allows you to accept applications through multiple channels: mail, website, CRM systems, social networks, messengers and
- 50% Mid-Market
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Attendo is a set of cloud software tools to improve the communication, organization and development of your business.
- 50% Enterprise
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Engage your customers in real time. Delight your website visitors and help your customers instantly.
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
ConSol CM is a software for any situation. It epitomizes flourishing customer relationships and the highest quality for value-creating and internal processes at a smart company.
- 50% Enterprise
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CRM and Kanban for Zendesk is an innovative application seamlessly integrated with the Zendesk platform. It is tailored to enhance CRM management and ticket organization directly within Zendesk Suppor
- 60% Mid-Market
- 40% Small-Business
327 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Integrated Web based Solution for HelpDesk
- 50% Small-Business
- 50% Enterprise
- Overview
- User Satisfaction
- Seller Details
eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form.
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all
- 100% Small-Business
550 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fluent Support is a WordPress help desk plugin that streamlines customer support with AI-powered features, ticket management, and automation. It integrates with multiple channels and tools, offering a
- 50% Mid-Market
- 50% Small-Business
629,415 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Foqal is the AI ticketing platform that helps fast-moving teams streamline internal and external support. IT, CS, HR—whoever’s handling requests, we help them route, resolve, and report faster. We
- 100% Mid-Market
30 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HelpDeskEddy is a unified system of customer service that is always at hand for your needs
- 100% Enterprise
7 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to qui
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Helpy is a helpdesk system and open source. It views reports on how many tickets are coming in as well as the productivity of agents.
- 50% Mid-Market
- 50% Enterprise
829 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups,
- 67% Mid-Market
- 33% Small-Business
965 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
IssueCentre offers helpdesk solution with an online ticketing system.
- 100% Small-Business
101 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
JustReply is an AI powered customer support tool that allows early stage companies to have meaningful support conversations with users at scale.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Liberum Help Desk is a help desk solution for small to medium IT departments and service providers.
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features.
- 100% Mid-Market
50 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Introducing the first solution to deliver customers truly personal service, at scale. Combining a global network of freelance customer service professionals with advanced contact center technology,
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and su
- 67% Mid-Market
- 33% Enterprise
734 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Re:Desk is a customer service software for small business. It helps to organize support system from scratch, reduce customer support service workload and increase and control customer satisfaction.
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to mes
- 46% Mid-Market
- 31% Small-Business
1,227 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Rooftop is a collaboration platform that allows teams to handle email management, customer support, internal communication, and task management.
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that
- 50% Small-Business
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Simplydesk allows you to quickly implement a helpdesk adapted to your environment and to manage your IT and Furniture Assets
- 100% Mid-Market
1,793 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all
- 67% Small-Business
- 33% Enterprise
986 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Snappy offers email ticketing, FAQs, reporting and more to support customers.
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Support.cc is a cloud-based customer service platform that helps companies of all sizes provide excellent customer care. Support.cc streamlines ticket resolution across platforms by converting reques
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enable
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Run Total Support HelpDesk over your network or over the Internet. Your users can access by Windows Desktop PC (thin-client), MAC OS X, Linux, Ubuntu, iPhone, iPad, and Android tablet with GO-Global f
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Torvalds is an AI-based customer support system that helps businesses consolidate support across multiple channels into one system. The solution enables teams to scale support across Slack, email, in-
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.
- 50% Mid-Market
- 33% Enterprise
297 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Adereso Helpdesk is a powerful platform that helps you to centralize your customer support in one place and improve first response time over Whatsapp, social media, email and many others.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simpl
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ASAPP offers an AI-driven platform for contact centers that will: Learn what your best agents say and do to address customer needs. Tells every agent how to handle
- 50% Enterprise
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ASISTA empowers your business with an AI-driven unified workflow automation platform for enhanced Customer Service, Field Service, Employee Service & IT Service. ASISTA also helps to automate othe
- 100% Mid-Market
9 Twitter followers
- Overview
- User Satisfaction
- Seller Details
BlueCamroo is a SaaS Business Management Platform that combines many essential services for companies in a single, easily adoptable, and affordable solution. Designed specifically for SMBs, it offers
- 100% Small-Business
5,454 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Founded by former Managing Principal of the NW Region of salesforce.com, Cadalys is a System Implementation partner that helps Fortune 500 and Global 2000 clients succeed. As successful businesses b
- 100% Enterprise
229 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across
- 55% Mid-Market
- 36% Small-Business
166 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Claritick is a ticketing system that enables you to capture and manage request from your customers. By using this platform, you will detect and handle problems faster and more efficiently.
- 100% Small-Business
1,578 Twitter followers
- Overview
- User Satisfaction
- Seller Details
CliPlace is a Customer Self-Service Portal that is integrated with the HubSpot Service Hub. Individual branded portal for the Customer with the possibility of ticket creation, adding replies and attac
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and indu
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Complete Inbox is a software solution which provides easier communication between a company and its customers using all-inclusive inbox for agents and automated ChatBot for consumers. 24/7 Custome
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effective
- 67% Mid-Market
- 33% Enterprise
- Overview
- User Satisfaction
- Seller Details
IrisCX uses smart video to resolve consumer problems faster. Our customer interaction platform allows consumers to either self-assess their issue, schedule a time to talk to a service expert or show a
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies.
- 100% Small-Business
176 Twitter followers
- Overview
- User Satisfaction
- Seller Details
DataKnowl Contact easily connects your business with your customers on all channels
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimi
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Key Features of DiamanteDesk - open-source allows full control over the system and its code base, easy customizations, extra development and integrations as well as building strong community around
- 100% Enterprise
61 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Doerchat combines all essential support tools with the ability to directly interact with your own system, simplifying customer service. With Doerchat you can directly integrate with your own system to
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Dossier by Onboardify is an app for organizing all customer conversations, no matter where it happens.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Essembi is the software innovation hub that helps software companies accelerate their innovation cycle to become a leader in their market. In today’s fast-paced software world, the pressure to build
- 100% Enterprise
97 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Faveo service desk software with ITIL / ITSM compliance helps your team stay organized and keep tab on customer service.
- 100% Mid-Market
1,063 Twitter followers
- Overview
- User Satisfaction
- Seller Details
FeedbackUp from 500apps is customer feedback software designed to collect the feedback from your new and existing customers. It has different features like widget and public forms. we can configur
- 100% Mid-Market
36 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The application is installed in a shared mailbox or public folder, where you see rows of open tickets. If you want to work with one of them, just click it and a ticket form will open. The ticket form
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Support Your District with an Integrated Help Desk System Managing the use, availability, and health of your district’s assets is a growing responsibility. That’s why we created GetHelp, a web-based h
- 100% Mid-Market
218 Twitter followers
- Overview
- User Satisfaction
- Seller Details
We have nothing to do with the buses. We make software that helps many people to work more efficiently and communicate faster.
- 100% Small-Business
172 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help D
- 75% Mid-Market
- 25% Small-Business
14 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo
- 75% Small-Business
- 25% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TechnoRishi Help Desk System gives you a bird’s eye view of the entire ticketing system setup in your facility. The help desk can also function as a huge knowledge base of your entire facility. With T
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
HelpdeskPilot offers customer support and IT help desk management.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
InstantKB pulls together inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single view of your support.
- 100% Mid-Market
938 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations. Are you tired of answering the same questions over and over? With Lydia our AI you do
- 100% Small-Business
- 100% Mid-Market
6 Twitter followers
- Overview
- User Satisfaction
- Seller Details
iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowled
- 100% Mid-Market
28 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
News and information about ITCO events, customers and staff. ITCO provides great technical support for business computer systems from a fun technical team. With it's own dedicated contact centre staff
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Katak-support is an online help desk solution for handling client requests through a web-based support ticket system.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Everything you need to redefine your customer support. Kiodesk offers users a help desk platform that operates as a fully managed cloud service.
- 100% Small-Business
3 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Knock is the modern alternative to forms, chatbots, and slow follow-ups. Built for high-intent B2B buyers, Knock lets prospects message your team instantly from any marketing channel, not just your w
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, se
- 50% Mid-Market
- 42% Small-Business
461 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Logicalware is a low-cost multi-channel customer service solution which works by capturing inbound customer interactions from the web, email, and social media channels, Facebook and Twitter. Within Lo
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mevrik DCX stands for Mevrik Digital Customer Experience, where we provide comprehensive solutions for SMBs and enterprise businesses. Our tools cover areas such as sales, support, and marketing, maki
- 100% Small-Business
10 Twitter followers
- Overview
- User Satisfaction
- Seller Details
NestDesk is an omnichannel customer service software that helps ecommerce business manage all customer messaging across multiple channels in one place, and close more sales from chats. Your custom
- 100% Mid-Market
