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HelpStack
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HelpStack Reviews & Product Details

HelpStack Overview

What is HelpStack?

HelpStack is an open source iOS and android mobile app help desk that helps to interact with customers, provide in app customer support and solve bugs.

HelpStack Details
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Product Description

HelpStack is an open source iOS and android mobile app help desk that helps to interact with customers, provide in app customer support and solve bugs.


Seller

HappyFox Inc.

Description

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.

Recent HelpStack Reviews

Abhin K A.
AA
Abhin K A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Seamless In-App Support"
HelpStack integrates incredibly well with our mobile app, making customer support smoother for both our users and our team. The in-app ticketing sy...
Furkan Çağlar G.
FG
Furkan Çağlar G.Mid-Market (51-1000 emp.)
5.0 out of 5
"HelpStack: Streamlining Customer Support for Exceptional Service"
What I like best about HelpStack is its user-friendly interface and robust ticket management system that helps streamline customer support operatio...
Pallavi B.
PB
Pallavi B.Small-Business (50 or fewer emp.)
4.5 out of 5
"Easy to use!"
Ability to quickly process support and/or member-facing requests through the website or the App.

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3 HelpStack Reviews

4.8 out of 5
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3 HelpStack Reviews
4.8 out of 5
3 HelpStack Reviews
4.8 out of 5

HelpStack Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Abhin K A.
AA
Operations Support Associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about HelpStack?

HelpStack integrates incredibly well with our mobile app, making customer support smoother for both our users and our team. The in-app ticketing system is amazing and the ability to attach screenshots has drastically reduced confusions related to the issue or communication gaps. The best part is that it is customizable. Review collected by and hosted on G2.com.

What do you dislike about HelpStack?

Support for newer mobile OS versions sometimes lags a little. Not a major issue. Review collected by and hosted on G2.com.

What problems is HelpStack solving and how is that benefiting you?

HelpStack allows us to support users without pushing them outside the app. This reduces the issue and increases satisfaction. Our support team can address issues faster with context automatically included in each ticket. It is one of the best solution that works efficiently without interruptions in our app. Review collected by and hosted on G2.com.

Furkan Çağlar G.
FG
Software Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about HelpStack?

What I like best about HelpStack is its user-friendly interface and robust ticket management system that helps streamline customer support operations efficiently. Review collected by and hosted on G2.com.

What do you dislike about HelpStack?

What I dislike about HelpStack is that it lacks some advanced reporting and analytics features, which would be beneficial for tracking and improving customer support performance. Review collected by and hosted on G2.com.

What problems is HelpStack solving and how is that benefiting you?

HelpStack is solving the problem of managing customer support inquiries effectively, which benefits us by providing quicker response times, improved customer satisfaction, and streamlined support workflows. Review collected by and hosted on G2.com.

Pallavi B.
PB
Senior Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about HelpStack?

Ability to quickly process support and/or member-facing requests through the website or the App. Review collected by and hosted on G2.com.

What do you dislike about HelpStack?

There is no such thing, unfortunately. Everything is perfect. Review collected by and hosted on G2.com.

What problems is HelpStack solving and how is that benefiting you?

Number one for working efficiently, Integration was pretty easy and easy to use! Solved many problems of support team and now the team can react quickly! Review collected by and hosted on G2.com.

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