Best Call Center Infrastructure (CCI) Software - Page 2
Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.
While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and VoIP providers are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with CRM software.
To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:
Best Call Center Infrastructure (CCI) Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productiv
- 67% Enterprise
- 33% Mid-Market
1,011 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SparkTG provides cloud telephony services.
- 67% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Unrivaled productivity with omnichannel reach. TCN Operator is a collection of all the best call center tools seamlessly integrated. With TCN’s no contract promise, the cloud-based platform is customi
- 100% Mid-Market
2,407 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Worktual is an AI-driven customer experience (CX) platform that enables businesses to streamline customer interactions, automate support processes, and enhance engagement through intelligent conversat
- 71% Small-Business
- 29% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting r
- 40% Mid-Market
- 40% Small-Business
- Overview
- User Satisfaction
- Seller Details
Worlds 1st Google Powered Cloud Call Center Trusted by thousands of users. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conv
- 50% Mid-Market
- 50% Small-Business
168 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including
- 56% Enterprise
- 22% Mid-Market
294 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can crea
- 150% Mid-Market
- 100% Enterprise
21,346 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Welcome to CommPeak, your gateway to revolutionary cloud-based business communication. Enhance your operations with our top-tier products and services, all at an unbeatable value. Discover why CommPea
- 60% Small-Business
- 40% Mid-Market
23 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Deutsche Telekom Business Services Provide Contact Center Infrastructure Services.
- 50% Small-Business
- 50% Mid-Market
81,214 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.
- 92% Small-Business
- 8% Mid-Market
649 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming ca
- 50% Mid-Market
- 50% Small-Business
227 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
100% Salesforce native app that improves quality assessment productivity by 50%. Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class
- 82% Mid-Market
- 9% Small-Business
667 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The MiVoice Office 400 opens the full performance spectrum of modern business communications, meeting professional communications requirements by being highly responsive to innovations and new ways of
- 100% Mid-Market
22,945 Twitter followers
- Overview
- User Satisfaction
- Seller Details
MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.
- 100% Enterprise
192 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Next Caller, a Pindrop® Company, provides enterprise-grade ANI Validation and Spoof Detection for contact centers using VeriCall® Technology. VeriCall Technology analyzes the metadata on incoming call
- 50% Small-Business
- 33% Enterprise
3,847 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PBXware is a powerful Unified Communications (UC) software solution designed to address the communication requirements of businesses of all sizes and across diverse industries. With its user-friendly
- Telecommunications
- 59% Small-Business
- 41% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into an
- 67% Mid-Market
- 33% Small-Business
565 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.
- 100% Mid-Market
51,891 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers
- 50% Enterprise
- 50% Small-Business
297 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Accumulates ACD and call statistics for Nortel "C" Package ACD and Symposium and delivers an array of cumulative Call Centre statistics in detailed and summary formats, presented on a Windows desktop.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitc
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Ensure customers have personalized experience every time they interact with your business. Empower your agents with a 360 degree view of customer information over a unified screen. Make your agent foc
- 67% Small-Business
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Apex Cloud Telephony transforms your business phone system with its all-in-one solution that can be managed worldwide instantly. Empowering businesses with seamless, reliable, and scalable communicat
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
A flexible cloud-based solution that blends voice and collaboration. Start with voice and add features such as employee availability, instant messaging, conferencing, file sharing, team workspaces, an
- 67% Enterprise
- 17% Mid-Market
890,187 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The call center environment, today asks for innovative, robust, and intelligent solutions that can deliver the best results in a given time. The challenge in customer support environment is to deliver
- 100% Mid-Market
476 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, S
- 50% Enterprise
- 33% Mid-Market
890,187 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Clarify & Record is a unified Call Recording system. Users can enhance performance, resolve disputes, comply with industry standards.
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 100% Small-Business
4,191 Twitter followers
- Overview
- User Satisfaction
- Seller Details
A cloud-based, hosted infrastructure solution which provides a fully managed, end-to-end service that enables customers to take advantage of a hosted telephony solution with a full suite of Unified Co
- 100% Small-Business
2,762 Twitter followers
- Overview
- User Satisfaction
- Seller Details
All-in-one business phone and collaboration suite for teams. Built with chats for individuals and groups, document sharing, text messaging, video and audio conferencing, voicemail transcription, autom
- Overview
- User Satisfaction
- Seller Details
CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommVi
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with othe
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface tha
- 100% Small-Business
3,531 Twitter followers
- Overview
- User Satisfaction
- Seller Details
DialLink is a cloud-based phone system built specifically for SMBs and startups. It brings all your calls and messages into a single, centralized platform—making it easy to manage inbound and outbound
- 75% Small-Business
- 25% Mid-Market
1 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
DCCM empowers your business to take control of the contact center to manage your customer and agent experience. Your contact center is your first line of contact for any number of enterprise events,
- 100% Mid-Market
250 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Our contemporary world boasts of a plethora of cloud phone systems, IT companies ISP’s available on the market, each with its specifications, fallbacks and advantages. Which one to choose? Sifting thr
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Exelysis Contact Center is a communications software which enables automated handling of inbound and outbound traffic, provides interfaces for real-time monitoring, keeps detailed statistics of activi
- 100% Mid-Market
26 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich.
- 100% Small-Business
41 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Elevate your customer interactions and amplify your sales
- 100% Small-Business
279 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ISI helps enterprises turn raw unified communications call data into more accessible, usable, and valuable information. Infortel Select has been chosen by thousands of Cisco, WebEx Calling, Microsoft
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
KENT CamCall is the leading video call platform built for businesses. It empowers businesses to interactively engage with their customers and simplifies the way customers initiate such an interaction.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Klearcom has developed a non-intrusive SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in rea
- 100% Enterprise
29 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact
- 50% Mid-Market
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Landis Contact Center for Microsoft Teams is a natively integrated contact center solution (CCaaS). It is streamlined for setup and operation with Microsoft Teams, enabling your team to deliver top-no
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cloud-based contact center solution and compliance & quality recording consolidate call and task routing, reporting, and compliance recording into a powerful platform. Luware is committed to unify
- 100% Enterprise
183 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they ne
- 100% Mid-Market
12,511 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NeXorce reporting software provides real-time call center reporting, taking real-time data collection and delivery to a new level.
- 100% Enterprise
- Overview
- User Satisfaction
- Seller Details
Drive contextual conversation, team efficiency, and productivity by prominently using Smart CTI Connectors across contact centers to manage inbound and outbound calls. Leveraging this solution leads
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Build a business that keeps you in the loop with customers and colleagues.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Pulse is an enterprise-grade telecom solution provider for enterprises since the year 2003. Headquarted in Chennai, Pulse is a Class A Telecom Solution provider, providing Internet Leased Line Connect
- 33% Enterprise
- 33% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Affordable Light Call Center Software to help you manage your agents and queues. Improve Your Call Center With Qcloud Monitor the performance of the entire call center, coach agents, and manage you
- 100% Mid-Market
308 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Manage agents and call queues with QLive, an on-premise informal contact center solution. QLive's dashboard features include configurable tools to view the call data that matters most to your business
- 100% Small-Business
308 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance a
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
We are Salesquared, a software-as-a-service company that provides unified communications (“UCaaS”) across Cloud Telephony, Sales CRM, SMS, Voice, Email, Click-to-Call, Drip Marketing, Smart Attendance
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Just four steps to finish a promising call center without any hassle
- 100% Small-Business
4,254 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.
- 100% Mid-Market
51,891 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software a
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Inbound/Outbound Call Center is blended solution that provides you with a prodictive dialer, agent scripting and real-time reporting, as well as, CRM, call conferencing, and more.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
A command center for your call center agents
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Talkchief is the ultimate solution for all your team's communication needs. With Talkchief, you can easily manage all of your team's chats, video calls, and file sharing, all in one powerful and intui
- 50% Small-Business
- 50% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparallel
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
At The Telephony Co., we provide outstanding cloud communication solutions designed to elevate your business operations. Our key offerings include advanced Cloud PBX systems, powered by 3CX, renowned
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The Thirdlane Multi Tenant solution provides a best-in-class unified communications platform with unmatched functionality, affordability, simplicity and world-class assistance. Via a single, integrat
- 100% Mid-Market
49 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Whether your company has 5 employees or 5,000, you can give your customers the impression of a large, professional organization with hosted Call Center solutions from TPx. Call Center allows you to di
- 100% Small-Business
3,244 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Upcall is a collaborative call outsourcing platform, allowing businesses from around the world to create smart outbound call campaigns in less than 5 minutes and ready to make sales, survey and market
- 100% Small-Business
264 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Successful customer connections - For almost ten years, virtualQ has been helping business customers to build successful, sustainable and positive connections with their customers. As a SaaS solution,
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
VMukti’s Video Call Solution
- 100% Enterprise
1,404 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IVR Software for professional business IVR and Dialer systems. Works with Cisco, Avaya and all other providers and integrates with call center systems. Easy to deploy and administer. Highly configur
- 50% Enterprise
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
VoIPline Telecom is business VoIP service provider, offering hosted PBX, SIP trunking, toll-free numbers, Microsoft Teams direct routing, call centre services and more.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Voximal is an IVR software solution that offers speech recognition and synthesis. Voximal works on top of Asterisk and it's VoiceXML 2.1 compliant and supports numerous features among which the voice
- 100% Mid-Market
14 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile p
- 50% Small-Business
- 50% Mid-Market
2,384 Twitter followers
- Overview
- User Satisfaction
- Seller Details
We provide contact centre and telephony solutions that address todays business issues with an intelligent and consultative approach.
- Overview
- User Satisfaction
- Seller Details
Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touch point needs today with upgrade paths to your needs t
- Overview
- User Satisfaction
- Seller Details
- Overview
- User Satisfaction
- Seller Details
AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.
132 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Customer service centre automation with Google AI and Twilio. Tailored for your business needs. - Be swifter, smarter and leaner. Help your customers self-serve, your agents focus on value and give yo
- Overview
- User Satisfaction
- Seller Details
The APEX Contact Centre Platform, developed by Aspire IT Services Ltd, is a UK-based cloud contact centre solution focused on increasing operational efficiency through advanced features like automated
- Overview
- User Satisfaction
- Seller Details
Applango is a business intelligence software that gives its users management tools and help to administrate organizations.
528 Twitter followers
- Overview
- User Satisfaction
- Seller Details
AuditCall is eminent for delivering exceptional call analytics solutions for businesses across the world. It provides detailed insights into every aspect that makes your phone ring. Phone Call Trackin
- Overview
- User Satisfaction
- Seller Details
We are business communication experts who specialise in delivering cloud based unified communications without compromise. At Aurilo, we believe that establishing great communication between business a
23 Twitter followers
- Overview
- User Satisfaction
- Seller Details
- Overview
- User Satisfaction
- Seller Details
BeneCloud is a cloud communication platform software that brings business intelligence, unified communications, and mobile capabilities into the cloud.
- Overview
- User Satisfaction
- Seller Details
Bezeq provides internet and international telecommunications services.
2,198 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Unified Communications as a Service (UCaaS) Delivering enterprise-grade voice, video, messaging, and collaboration Cloud Telephony Products We offer a comprehensive suite of services including Cloud
564 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Dial Afrika is a B2B software-as-a-service (SaaS) company that is revolutionizing the way businesses in Africa support their customers. At Dial Afrika, we understand that effective communication with
- Overview
- User Satisfaction
- Seller Details
Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system.
- Overview
- User Satisfaction
- Seller Details
Get Call Center Solution providers Bangalore-based Indian company that Suit Your Business will improve your business productivity, cut operation costs, and boost your service levels.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
XBP provides communication software solutions for administrator portal, call conference, auto attendant, virtual office, etc.
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
bvoip (www.bvoip.com) helps IT and Managed Service Providers attack voice and unified communications worldwide. Having come out of the MSP space, bvoip designed its program to not only automate how MS
1,891 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Callbox is Full Collaboration and Contact Center solution perfect for companies of any size from any market that want to reduce costs and increase the productivity of their employees. It includes Cha
- Overview
- User Satisfaction
- Seller Details
Vindaloo Softtech presents ‘CallCentr8’, a webRTC-based multi-tenant contact centre managing large call volumes from a single software. Get the benefits of real-time monitoring, comprehensive reportin
- Overview
- User Satisfaction
- Seller Details
Calldesk is a software platform that leverages AI to automate customer interactions, specifically focusing on phone communications to boost service efficiency. By handling routine inquiries automatica
239 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Callflow Cloud PBX is an advanced cloud-based IP-PBX solution with over 50 modules such as call recordings, extended IVR capabilities, advanced call manager, tags and comments, detailed statistics, re
- Overview
- User Satisfaction
- Seller Details
When you join Callifi, you join our family. Therefore, we customize cutting-edge VoIP technology for each customer's business phone needs. In addition, you will always receive prompt service by our co
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their pre
2,081 Twitter followers
