ScalePad Lifecycle Manager Reviews & Product Details

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Andrew C.

Founder & CEO

Small-Business (50 or fewer emp.)

10/15/2021

"ScalePad Review"

5/5

What do you like best about ScalePad Lifecycle Manager?

One place to see the warranty status (and take action), of all the computers we manage for our customers. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

Would like the ability to generate ad-hoc reports. It appears that though only kind of reports you can create are scheduled. Review collected by and hosted on G2.com.

ScalePad Lifecycle Manager Overview

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What is ScalePad Lifecycle Manager?

Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Turn Every QBR Into a Strategic Moment: Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights—not generic slides—and leave with buy-in, budget, and clear next steps. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead. See firsthand how Lifecycle Manager can help at www.scalepad.com/lifecycle-manager Book a demo for Lifecycle Manager now at www.scalepad.com/lifecycle-manager/demo

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ScalePad

447 reviews

ScalePad Lifecycle Manager Details

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Product Description

ScalePad is a simple yet powerful application that automates asset lifecycle management for hardware, software and warranty services. By automating time-consuming processes, we make it easy for MSPs to get vital insights while maximizing their profitability, improving productivity and strengthening their client relationships. These innovations have allowed us to see incredible growth with more than 8,000 Partners in 76 countries and 60% of the MSP 501 using ScalePad today but we’re just getting started.

Seller

ScalePad

Description

ScalePad is a technology vendor that specializes in providing IT asset management solutions for managed service providers (MSPs). Their platform offers tools for tracking and managing IT assets, optimizing client environments, and enhancing service delivery through automation and reporting features. By integrating with existing systems, ScalePad helps MSPs gain insights into their clients' technology landscapes, streamline operations, and improve overall service quality. For more information, visit their website at https://www.scalepad.com/.

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Brittany McDougall

ScalePad Lifecycle Manager Integrations

(7)

Verified by ScalePad Lifecycle Manager

ScalePad Lifecycle Manager Media

ScalePad Lifecycle Manager Demo - ScalePad Achieves SOC 2 Type II and ISO 27001 Compliance

ScalePad is SOC 2 Type II and ISO 27001 Compliant for Lifecycle Manager, Lifecycle Insights, Backup Radar and ControlMap.

ScalePad Lifecycle Manager Demo - Client Dashboard

Drill through reports and views to get into the gritty details. See what’s driving or hindering your finances or operations.

ScalePad Lifecycle Manager Demo - Client Page

Get a clear picture of your client’s technology (in seconds!) so you can take informed action. It’s clarity for you, comfort for them.

ScalePad Lifecycle Manager Demo - Scorecard

Lifecycle Manager creates new opportunities for you to make money. You can sell warranties and dispose of assets for your clients. You can also make the best use of their IT assets and extend their value. Plan ahead and stand out from the competition.

ScalePad Lifecycle Manager Demo - Roadmap

Bridge the communication gap with non-technical clients using color-coded reports and visual scorecards you can generate in a few clicks. Now you’re talking.

Lifecycle Manager - A Client Engagement Platform for MSPs

How to Use Lifecycle Manager in Under 2 Minutes

How to Use Lifecycle Manager in Under 5 Minutes

Lifecycle Manager Makes IT Asset Management Actually Manageable

Official Downloads

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David Mercer Consulting uses Lifecycle Manager to grow their business and relationships

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Zachary M.

Support Analyst

Small-Business (50 or fewer emp.)

11/4/2022

"Fills the gap!"

4/5

What do you like best about ScalePad Lifecycle Manager?

ScalePad Lifecycle Manager has been a game-changer for us. It gives our SMB clients a cost-effective way to extend the life of their hardware beyond manufacturer warranties, something that’s incredibly valuable when budgets are tight. The warranty extensions are seamless, and ScalePad fills the gap perfectly when vendor support runs out. On top of that, the platform’s integrations with our PSA and RMM tools streamline everything, saving us time while keeping clients protected. It’s added real value to both our service delivery and customer conversations. ScalePad has saved the day for many of our clients when there would have been nowhere else to turn! Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

I would like to see more integrations added but the ones available cover PSA and RMM options that MSP's typically use. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/27/2025

"A great way to manage workstation renewals and replacements"

4.5/5

What do you like best about ScalePad Lifecycle Manager?

LifeCycle Manager makes it easy to see all your workstation information in a single view. Once you identify devices that have expired or expiring warranties you can easily add a third party warranty. And if the device is too old to renew you can quickly schedule it for recycling and disposal. Workstation data is pulled from your PSA, RMM, or both. If you know how to setup API accounts for your RMM and PSA the installation is super fast. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

I wish there was a way to map additional fields for workstations. For example, one of our RMM tools writes data into UDFs in our PSA, and LifeCycle Insights cannot read that data. Review collected by and hosted on G2.com.

Jeff C.

Director of Product

Information Technology and Services

Mid-Market (51-1000 emp.)

2/17/2025

"Scalepad Service Review"

5/5

What do you like best about ScalePad Lifecycle Manager?

Scalepad has been a great partner since they aquired Quoter. We have been using Quoter to run our all of our quotes and service orders here at Hivelocity for our colocation and Enterprise Cloud businesses. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

There is nothing that I dislike so far. Service has been wonderful, even when our credit card we were using to pay the monthly bill expired, Scalepad support was very helpful and notified us immediately to resolve. Review collected by and hosted on G2.com.

Benjamin K.

Manager of Systems Engineering

Small-Business (50 or fewer emp.)

10/8/2024

"Making it Easy to Present Machine Replacement and Warranty Renewal to Clients"

5/5

What do you like best about ScalePad Lifecycle Manager?

ScalePad is briliant for making a clear image of a clients Computer/Server hardware inventory. Being able to give this exported report to a Business leader or their Finance team helps them plan machine and server replacements. As well as making informed decisions on Warranty lifecycles. It integrates fully with Connectwise platform and Automate and is built specifically for MSPs. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

Sometimes the platform goes down and you have to wait a little bit for the webserver side to reboot or the issue to be resolved by their team. The new UI can be a little funky to navigate having gotten use to the original UI. The integration sync for new clients can be finicky if the settings in Connectwise aren't right for a new client. Check both sides to ensure agreements are inplace. Review collected by and hosted on G2.com.

What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?

Giving us a robost way to manage warrantys and product lifespans for our clients. Giving that data in a meaningful and easy to present manor. It also has the cheapest Warranty extension pricing around, is managed by the same field team that Dell and Lenovo uses. We utilizie Scalepad to assist with our Quarterly Business Reports being able to present the data in a conference setting with multiple users. in addition the warranty support is done direct in the ScalePad console. This makes it easy to see case details and who opened a case for a paticular computer, server and what have you. Scalepad integrates with our Connectwise stack including billing. Anytime you can have full integration it doesn't just make the Techs lives easier but the Operations Department. Review collected by and hosted on G2.com.

Justin M.

Account Manager

Small-Business (50 or fewer emp.)

1/8/2025

"Great reporting software, really helpful for TBRs"

5/5

What do you like best about ScalePad Lifecycle Manager?

I love how easy it is to work with the customer service staff, Geoff is a great help in getting us set up. it is also super easy to integrate with products like Datto RMM, and the reports. are super simple to print off. we use it every time we go into a TBR with a client. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

No real issues with this product, there were some issues where we didn't understand where to go, but our account rep cleared those up easily. Review collected by and hosted on G2.com.

Mark R.

Network Security & Operations Manager

Mid-Market (51-1000 emp.)

10/2/2024

"Lifecycle Management with Ease"

4.5/5

What do you like best about ScalePad Lifecycle Manager?

ScalePad Lifecycle Manager excels in its ability to provide a clear and structured overview of asset lifecycles, ensuring we can make informed decisions on when to refresh or retire devices. The integration with our existing tools, such as Datto RMM, is seamless, making it easy to track warranties, and updates, and manage the overall health of our assets. The user interface is intuitive, and the reporting feature is highly customizable, giving us the insights we need at a glance. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

While the platform is robust, there can be occasional delays in syncing data from connected systems, which can cause a slight lag in asset updates. Additionally, more granular control over certain features would enhance flexibility, especially in managing larger, diverse fleets of devices. Review collected by and hosted on G2.com.

What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?

ScalePad Lifecycle Manager helps us address key issues related to managing and tracking our assets over their lifecycle. It provides real-time insights into warranty expirations, hardware health, and replacement timelines, allowing us to plan ahead for refresh cycles. This not only reduces unexpected downtime but also optimizes budgeting for asset replacement, helping to keep our IT infrastructure running smoothly. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

11/4/2021

"Quality tool and solid company to work with."

4/5

What do you like best about ScalePad Lifecycle Manager?

The reports generated through this system make it much easier to forecast when machines should be replaced. Also, their third-party warranty services have been spectacular and stellar to work with. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

Price... While I understand the value a system like this could bring, it's not a day-by-day tool we use and only use it sporadically throughout the year for these forecasting reports. The price is high for its usage. Review collected by and hosted on G2.com.

Recommendations to others considering ScalePad Lifecycle Manager:

If you are able to get over the high price tag and don't have a good asset lifecycle management software, this is your go-to choice. Having third-party warranties is a MAJOR bonus as well. Review collected by and hosted on G2.com.

What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?

Forecasting when to replace computers and having additional asset information to back up what our RMM provides makes selling new equipment much easier to our customers. Selling the third party server warranties has also been fabulous, excellent investment so far! Review collected by and hosted on G2.com.

Wayne C.

Chairman Of The Board

Small-Business (50 or fewer emp.)

6/7/2023

"Excellent Product, Love it."

5/5

What do you like best about ScalePad Lifecycle Manager?

ScalePad is the best tool for a MSP and should be a must. The simplicity of the reports it generates and the ease of tracking the lifecycle of our customer assets is exceptional. It saves hours of preparation time before client meetings and gives us a fast, accurate snapshot of any of our clients in seconds. Swear by this product. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

Nothing, its a fantastic tool for Managed Service Providers and cant speak highly enough about it.. Review collected by and hosted on G2.com.

What problems is ScalePad Lifecycle Manager solving and how is that benefiting you?

It saves serious amounts of time. Before this, preparing for a single meeting would take several hours. The other significant benefit is the Hardware and Software Life Cycle Reports that you can produce almost instantly they are very professional and give the customer accurate insight into where both their hardware and software are up to in their lifecycle and assists with budgeting for replacement. Review collected by and hosted on G2.com.

Robby B.

Sr. Director of Technology

Information Technology and Services

Small-Business (50 or fewer emp.)

2/28/2024

"Invaluable MSP tool"

5/5

What do you like best about ScalePad Lifecycle Manager?

Scalepad Lifecycle manager has more than paid for itself many times over for us. Simply supplying this information to our customers has generated tons of sales all alone, and gives us much more insight in to their environments. Review collected by and hosted on G2.com.

What do you dislike about ScalePad Lifecycle Manager?

Overall we have been extremely happy with this, however we would love some open API's to be able to pull this information in to other reporting systems we have built instead of relying on a small handful of pre-built integrations. Review collected by and hosted on G2.com.