Messenger Software

1. The call quality gets distorted even if there is a slight connectivity issue, which seems annoying.

2. Although it comes with bundled features, they are only available with a paid plan.

3. This platform lacks a few advanced features, as compared to other competitors like Zoom. Review collected by and hosted on G2.com.

The main purpose is to connect with Clients over a remote session where the clients tells us their issue and we help them by performing the troubleshooting.

Also, we use this platform to arrange a standby call with the clients.

Sometimes, the clients share their screen to show us the problem in real time so we can have better understanding of what exactly is happening at client's end. Review collected by and hosted on G2.com.

Workspace has 8 active and HIDDEN after, I wish you could have more than 8 active, so I don't have to swap a hidden with an active. Review collected by and hosted on G2.com.

It saves time several times each month, probably days or weeks of time in a year. I use the freed up time for other tasks, and I am more productive as a result. The tasks I use workspaces speed up response time to management and staff in all our company, that they need to perform tasks that wait on my completing my tasks. Review collected by and hosted on G2.com.

One of the drawback is the user interface, which can feel cluttered and overwhelming for new users. With so many tabs, menus, and notifications, it’s easy to get lost or miss important messages. The layout isn’t always intuitive, and finding the right chat, file, or channel sometimes takes more clicks than it should. Review collected by and hosted on G2.com.

One of the biggest problems it addresses is disconnected communication. In many organizations, conversations used to happen across scattered emails, text messages, phone calls, and various apps. Teams consolidates all of that into a single platform—bringing together chat, video meetings, calls, and file sharing. This centralized communication helps reduce confusion, avoid missed messages, and improve team alignment. For me, it means less time spent jumping between tools and more time focused on actual work.

Teams also solves the issue of inefficient collaboration on documents. Before, version control was a nightmare—multiple copies of files would float around in emails, leading to errors or duplicated work Review collected by and hosted on G2.com.

If we could have longer free time on each meeting that would be ideal. While Zoom Workplace is powerful, it can sometimes feel cluttered with too many features that aren’t always easy to find or use intuitively. The app can be resource-heavy, especially on older devices, and occasional syncing issues between calendar integrations or chat can disrupt workflow. More streamlined navigation and performance optimization would improve the experience. Review collected by and hosted on G2.com.

It solves my challenge of scattered communication and collaboration tools by bringing meetings, chat, whiteboards, and file sharing into one unified platform. This reduces the need to switch between multiple apps, saving time and improving focus. It enables seamless collaboration across remote and hybrid teams, making it easier to stay aligned, make quick decisions, and maintain productivity regardless of location. Review collected by and hosted on G2.com.

Some of the new users might be bewildered seeing the interface as seeing it as crowded. The free edition only have few features. There are also few performance issues using it and also rarely see glitches in the application. Review collected by and hosted on G2.com.

First and foremost is that, It combines meetings, messaging, calling, and many more in one app, reducing switching of tools/applications.

It gives good and crisp audio in the meetings which is liked by the users.

This also have good security protection with encryption and compliance.

Last but not the least, this can transcript, record, take notes and saves lots of time for us which is the best in the application. Review collected by and hosted on G2.com.

Sometimes Skype experiences call drops or lags during poor internet connections. Also, compared to newer tools like Zoom or Teams, the user experience can feel slightly outdated. and that's why may be it is retired and also apple user face maximum issue when it use Skype sometime it is not working Review collected by and hosted on G2.com.

Skype helps bridge communication gaps, especially in remote or hybrid work environments. It allows quick team meetings, client calls, and instant messaging from anywhere. This saves time, reduces travel needs, and improves collaboration. but we have better option also Review collected by and hosted on G2.com.

While Slack is incredibly efficient, sometimes the constant flow of messages can feel overwhelming, especially in larger teams with many active channels. A more advanced way to prioritize or temporarily mute less important conversations without missing key updates would be helpful. That said, its overall benefits far outweigh this minor drawback. Review collected by and hosted on G2.com.

Slack solves the problem of scattered communication by bringing all team conversations, files, and integrations into one centralized platform. It has significantly reduced the need for long email threads and meetings. With features like channels, direct messaging, and app integrations, it streamlines workflows, improves team collaboration, and helps us stay aligned and responsive—whether working remotely or in hybrid environments. Review collected by and hosted on G2.com.

One aspect I dislike about Freshdesk is that some advanced customization options can be a bit limited or require additional integrations, which sometimes slows down the implementation of more complex workflows. Additionally, while the platform is generally intuitive, certain features—such as detailed reporting or automation rules—could be more flexible and user-friendly. Occasionally, we have also experienced minor delays with customer support response times when addressing technical issues. However, these challenges have not outweighed the overall benefits Freshdesk has brought to our organization. Review collected by and hosted on G2.com.

We chose Freshdesk over its competitors primarily due to its user-friendly interface, robust automation features, and seamless integration capabilities. Previously, our communication with the client was handled exclusively via email, which often led to delays and inefficiencies.

Since implementing Freshdesk, we have seen significant improvements. Specifically, the number of client reminders requesting responses has been reduced by half, demonstrating a clear increase in our responsiveness and efficiency. Additionally, by automating several routine processes within Freshdesk, we have been able to avoid hiring two additional employees, resulting in substantial cost savings for our organization. Overall, Freshdesk has streamlined our workflow, improved client satisfaction, and delivered measurable operational benefits. Review collected by and hosted on G2.com.

Some advanced configurations, like automation and custom workflows, can be difficult to set up without prior experience. Additionally, certain reports and integrations require extra tools like Zoho Analytics or Zoho Flow to reach their full potential. Review collected by and hosted on G2.com.

Zoho Desk helps us centralize all customer support requests from email and WhatsApp, making it easier to track, assign, and respond to tickets efficiently. It provides visibility into agent performance and response times, helping us improve service quality and accountability. Automations have reduced manual follow-ups and ensured no request is overlooked. Review collected by and hosted on G2.com.

🚩 Limited advanced automation: While the chatbot builder is solid, it may lack some of the sophisticated flows that higher-end platforms offer.

🚩 Customization constraints: Some users may find design and layout options for the chat widget somewhat basic.

🚩 Reports could be deeper: It is not possible to view the visit history after the visitor logs out. Review collected by and hosted on G2.com.

Missed sales opportunities: Many visitors leave a website without buying because they have unanswered questions.

Slow customer support: Email or phone support is often too slow for quick, simple questions.

Low customer engagement: It’s hard to start conversations and build trust with anonymous visitors.

Lack of insight into customer behavior: Without knowing how visitors browse, it’s difficult to optimize the site experience.

Repetitive inquiries: Teams waste time answering the same common questions over and over.

Higher conversions & sales: Live chat and instant answers help move visitors from browsing to buying.

Faster support, happier customers: Real-time help means fewer abandoned carts and more satisfied shoppers.

Proactive engagement: You can start conversations automatically based on visitor behavior (like time on page or cart value).

Better understanding of customers: With visitor recordings, you see exactly how people interact with your site, so you can fix problems and improve UX.

Efficiency with chatbots: Chatbots handle FAQs and qualify leads, freeing up your team for more complex issues. Review collected by and hosted on G2.com.

Nothing, the tool has worked incredibly well for us and we will continue to use it and see tangible results Review collected by and hosted on G2.com.

We have thousands of website visitors and those that fit our tailored criteria come directly to our team who is able to follow up with them immediately. After hours, we lean on AI and schedulers to capture prospects we weren't able to interact with in the moment. Either way, our ability to connect with the right people with the right message in a matter of seconds has allowed the team to see serious results. Review collected by and hosted on G2.com.

The only issue I've had is the team will occasionally release A/B testing without informing their users - you wont know you're part of the test until you have an issue and they determine it's due to the A/B testing. No ability to opt out of this completely and it definitely caused some issues for our customers. Review collected by and hosted on G2.com.

Prevents us from having to answer the same questions over-and-over. Allows ease of escalating tickets and categorizing the different needs. Extensive reporting capabilities help us track everything appropriately. Review collected by and hosted on G2.com.

The biggest downside is how complex it can be. Setting things up the way we wanted took forever, and we had to bring in a consultant to help (which wasn’t cheap).Its little complex than other tools like Zendesk and the pricing is also on higher side. We even struggled for the support unless you buy the premium support plan. Review collected by and hosted on G2.com.

Before Service Cloud, our support team was drowning in scattered emails, phone calls, and chat messages—no central system, missed follow-ups, and zero visibility into customer history. Now, everything lives in one place. Cases get automatically routed to the right agent, we have full context on past interactions, and we can even track customer sentiment. We achieved benefits like faster customer support and better team collaboration. Review collected by and hosted on G2.com.

Software bugs with the app and with the phones. They do get them ironed out though. Review collected by and hosted on G2.com.

Having all texting and phone messages in one place, so we can see conversation history has been a gamechanger! Review collected by and hosted on G2.com.

One aspect I find challenging with GoTo Meeting is that occasionally, the interface can feel a bit dated compared to some newer platforms. Sometimes, the process to join meetings or manage settings isn’t as intuitive as I’d like, which can cause minor delays, especially for first-time users. Additionally, while the audio and video quality are generally good, there can be occasional glitches or connectivity issues depending on network conditions. Lastly, some advanced features require higher-tier subscriptions, which may limit accessibility for smaller teams. Review collected by and hosted on G2.com.

GoTo Meeting solves the problem of remote communication and collaboration by providing a reliable platform for virtual meetings, webinars, and screen sharing. It helps bridge the gap between geographically dispersed teams, allowing us to connect, share information, and make decisions in real-time without the need for physical presence. This has greatly benefited us by increasing productivity, reducing travel costs, and enabling faster response times. Overall, it makes remote work more efficient and helps maintain strong communication channels. Review collected by and hosted on G2.com.

We have not seen a negative impact to using BirdEye, the only thing I wish is if there were more Support integrated with Google to verify some of our GMB pages, but this is definitely a Google Support issue and is not a fault of BirdEye. In recent weeks, our BirdEye rep has also been super helpful in connecting our GMB pages once we are able to get ownership of them which makes it seamless for us to respond to reviews! Review collected by and hosted on G2.com.

BirdEye is helping us to manage and respond to all of our online reviews and also grow our star rating through review requests. It is also helping us to gather information about where we need to improve our resident support through the direct feedback option and survey campaigns. Review collected by and hosted on G2.com.

Nothing i can say that I really dislike, but maybe the pricing model for the add-ons needs to be more relaxed to give more power utilizing more features. Review collected by and hosted on G2.com.

UserGuiding helped us solving the classic problem of getting users to value quickly without overwhelming them. For us, it removes the friction from onboarding by letting us guide users contextually through key features, based on who they are and what they need. That means fewer support tickets, faster adoption, and a smoother overall experience—all without needing engineering involved every time we want to make a change. Review collected by and hosted on G2.com.

We haven't encountered anything significant to dislike. There might be minor things there, but none of them have impacted Tidio’s functionality, our sales processes, or the customer journey in any way. Review collected by and hosted on G2.com.

Tidio helps us solve the problem of delayed or missed communication with potential customers. Before using Tidio, many visitors left our website without getting the information they were looking for. Now, thanks to the AI-powered chatbot and live chat features, we can provide instant responses 24/7 – even outside business hours. This has significantly improved our lead conversion rates and customer satisfaction. Overall, it streamlines our customer service process, supports our sales pipeline, and ensures we never miss an opportunity to engage with a visitor. Review collected by and hosted on G2.com.

“While I don’t have any major dislikes about Gladly, one area that could be improved is the reporting feature. It can be a bit confusing for new users to navigate and customize reports. Making the reporting tools more intuitive or offering guided templates would help teams get the data they need more efficiently. Review collected by and hosted on G2.com.

It solves the need to have multiple softwares that help tend to customer needs, it helps to have an all in one place to help customers. Review collected by and hosted on G2.com.

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

We used to suffer from phone calls and emails and frustrated clients/ parents and students. Now , questions raised by parents and students are automatically answered in a friendly way through the chatbot. in addition to the AI customer analysis that provides regular solutions and improvements. The analysis are handled by professionals in order to ease or work progress and cater for customer needs Review collected by and hosted on G2.com.