Issue Tracking Software

The app is not user-friendly when used on Mobile. A few useful features are available only in plans which are higher in cost. Also, when there are many columns and boards, it is a little confusing, but they are manageable. Review collected by and hosted on G2.com.

Monday Work Management has helped to solve several challenges like visibility into Project Progress, difficulty tracking team responsibilities and scattered communication. All task updates and communication are in one place, so it provides a complete and clear view about the task, who worked on it, currently who is working on it and when it is due. Overall, it has made collaboration more efficient, improved accountability, and saved time across the team. Review collected by and hosted on G2.com.

While Asana is a great tool, there is a learning curve for new users. Additionally, just like many other products, there are limitations on each payment tier which can be frustrating. The support from Asana is not the best, typically it has been very slow when I have put in a request. There is also not an offline mode which is frustrating. Review collected by and hosted on G2.com.

Asana streamlines collaboration by providing a centralized platform where teams can clearly see what needs to be done, who's responsible, and when it's due. It can help eliminate confusion around task ownership, educes email overload, and keeps everyone aligned with real-time updates, timelines and priorities. Asana helps teams stay organized, hit deadlines, and communicate more effectively by turning scattered to do lists into actionable and trackable plans. Review collected by and hosted on G2.com.

One aspect I dislike about Freshdesk is that some advanced customization options can be a bit limited or require additional integrations, which sometimes slows down the implementation of more complex workflows. Additionally, while the platform is generally intuitive, certain features—such as detailed reporting or automation rules—could be more flexible and user-friendly. Occasionally, we have also experienced minor delays with customer support response times when addressing technical issues. However, these challenges have not outweighed the overall benefits Freshdesk has brought to our organization. Review collected by and hosted on G2.com.

We chose Freshdesk over its competitors primarily due to its user-friendly interface, robust automation features, and seamless integration capabilities. Previously, our communication with the client was handled exclusively via email, which often led to delays and inefficiencies.

Since implementing Freshdesk, we have seen significant improvements. Specifically, the number of client reminders requesting responses has been reduced by half, demonstrating a clear increase in our responsiveness and efficiency. Additionally, by automating several routine processes within Freshdesk, we have been able to avoid hiring two additional employees, resulting in substantial cost savings for our organization. Overall, Freshdesk has streamlined our workflow, improved client satisfaction, and delivered measurable operational benefits. Review collected by and hosted on G2.com.

We have had struggles with the session replay functionality, although this is likely due to our implementation as a component within another products main interface. It also would be nice if there was a way to allow low code implementation so that non-developers on our marketing team could initiate event tracking. Review collected by and hosted on G2.com.

LogRocket is giving our team insights into how our customers are interacting with our products, allowing us to evaluate return on investment. The session replay functionality also gives us access to error logging and bug tracing, which is saving our support efforts. Review collected by and hosted on G2.com.

At present, there is no alert system if budget items come in more expensive than originally quoted/planned. It'd be really useful if there could be a way that we could enable an alert system to notify key personnel for particular lines (such as when key milestones are coming up or get missed and items come in as more expensive than expected). At present, I need to manually go into the various sheets to check on task completion/milestones and whether items have come under/over budget. Review collected by and hosted on G2.com.

Having everything in one place and being able to go in and see all key information without the need of the back and forth with staff. Overall, this has increased our productivity and efficiency as a business, and saves me a lot of time (which is invaluable when you're an incredibly busy person and team! The ease of use and simple functionality as well mean that it's easy to train new staff to use and is easily adopted by current and new staff. Having so much in one place has also meant we have been able to reduce the number of other programs we use, further helping to streamline our software Review collected by and hosted on G2.com.

Notion has not touched this text. As a platform for optimizing my productivity, it is perfect. What I find difficult is understanding how I can best use it, from the very beginning. I think many people will try the application, hearing how useful it is, but be disappointed when they first try it and think it's just another notes app. Of course it is a good one, but people may have large collection of notes, and likely won't want to spend the time copying those notes over if they don't know why Notion is worth it. Only when I did the research into Notion on my own, did I realize it's capabilities, and I had downloaded it months prior. I actually didn't even use Notion at all and came back to it later when my friend insisted that it would be worth it.

All I am saying is a little bit of a tutorial at the beginning, embedded in the first launch of the program, could not only display how to use the app right, but give the launch of the program a professional air. Notion isn't just another notes app, it's going to change your life, and it deserves your attention from the start. Review collected by and hosted on G2.com.

Notion is fixing my cohesion within my life. I have always hated how everything that I use to get through the day is in separate application that I need to have access to simultaneously. With Notion I consolidate my life into one place, so I can see the puzzle I am building with all the pieces in front of me, instead of having to remember which spot I left each one. Imagine playing a videogame and not have a UI with your health, ammo, mini map, or goal trackers. You can probably figure it out or "look" in at your belt to know how many grenades you have left. But with the UI, you know without having to even look away from the path ahead. Review collected by and hosted on G2.com.

because of the complexity and the different capabilities that the ServiceNow IT Service Management comes with, it might be difficult for organizations to prioritize their roadmap from where to start and how to deploy additional activities. This could be solved with the help of a solution consultant and the NowCreate framework. Review collected by and hosted on G2.com.

Faster customer issue resolution, Identification and resolution of problems. Change scheduling. Swivel chairing Review collected by and hosted on G2.com.

Some advanced configurations, like automation and custom workflows, can be difficult to set up without prior experience. Additionally, certain reports and integrations require extra tools like Zoho Analytics or Zoho Flow to reach their full potential. Review collected by and hosted on G2.com.

Zoho Desk helps us centralize all customer support requests from email and WhatsApp, making it easier to track, assign, and respond to tickets efficiently. It provides visibility into agent performance and response times, helping us improve service quality and accountability. Automations have reduced manual follow-ups and ensured no request is overlooked. Review collected by and hosted on G2.com.

I dislike that it can be to complex for creative workflows and wish it was as seamless as development workflows. This would help bring everyone together as it works so well for our Dev. Team however it's not used by everyone in Marketing. Review collected by and hosted on G2.com.

Being able to create and track different project types from Epics to User Stories and tasks and even bugs. It makes it super easy to have a view of what projects are in the roadmap and how they are coming along for everyone on the team. I also use it to share projects with stakeholders and assign timelines/sizes for getting projects done. Review collected by and hosted on G2.com.

Notifications can get overwhelming fast, especially when juggling multiple channels and group DMs. Sometimes, key updates get buried under a flood of messages, which means I have to constantly pin or mark items for follow-up. I’d also like more admin-level control over who creates new channels—things can spiral out of control if everyone starts creating them for every little topic. Review collected by and hosted on G2.com.

Slack solves the chaos of internal communication. As an Office Manager, I used to rely heavily on email, phone calls, and chasing people down for updates, which was slow, fragmented, and often resulted in missed or duplicated tasks. Slack centralises all internal comms into one space, letting me coordinate office logistics, IT issues, vendor interactions, and team updates in real-time.

It reduces delays, improves response times, and helps me keep everything moving—whether it’s setting up a meeting room for a workshop or flagging a maintenance issue. It also keeps the team connected, even across departments or remote setups, which is crucial for keeping office operations smooth and proactive. Review collected by and hosted on G2.com.

Using the search feature, you have to select want you are searching on, not just searching across everything Review collected by and hosted on G2.com.

AutoTask allows us to keep track of the tickets that come in and what needs to be worked on. the ability to seee the notes of tech who worked on it before you allows you to jump right in without spending time talking to someone else or starting over. Review collected by and hosted on G2.com.

The price increases a lot for larger teams if you reach 1,000 records or want sophisticated automations, thus the generous free tier quickly fills up. On bases with tens of thousands of rows, performance may slow. Although snapshot backups are available, there isn't a native point-in-time recovery for a specific table. Review collected by and hosted on G2.com.

Our dispersed spreadsheets, impromptu Trello boards, and isolated project trackers were all replaced by Airtable's single, integrated workplace. Status meetings and copy-pasting have been eliminated since real-time collaboration, automations, and relational linkages provide all stakeholders with a single source of truth. Review collected by and hosted on G2.com.

One area that could be enhanced is the reports section because I see more potential for Atera to use AI to automatically analyze and generate deeper insights, like identifying usage patterns or predicting potential device failures, making our reporting even more proactive for troubleshooting. Review collected by and hosted on G2.com.

Atera plays a key role in solving critical IT issues quickly across our team. For example, as a data analytics manager, I’m responsible for overseeing our team’s workgroup data servers and analytical applications. Atera allows me to monitor these systems remotely, ensuring they’re running efficiently without needing to be on-site. The platform notifies me in real time of any hardware/software issues or potential security threats, which means I can address problems before they escalate and disrupt our workflow. For instance, I can resolve server issues on my own before they impact the team, or I can escalate them to IT with a support ticket or through live chat. This flexibility means no downtime, which is essential for our fast-paced projects. Review collected by and hosted on G2.com.

What I don’t like about Trello is that it can get pretty basic once your projects start getting more complex. There’s no way to create dependencies between tasks or track progress in detail, which can be a real pain if you need something more robust. Also, the reporting features are kind of limited, so you can’t get a super detailed view of how everything’s going unless you rely on other tools. It’s great for simple stuff, but when things get more involved, Trello can feel a little too minimal. Review collected by and hosted on G2.com.

Trello solves the problem of staying organized without overcomplicating things. It gives me a simple, visual way to manage tasks and projects—everything from personal to-dos to team projects. It helps me see exactly where things stand at a glance, without needing to dig through endless spreadsheets or emails. The ability to move tasks around and set deadlines keeps everything on track, and the integration with other tools makes it easy to keep everything in one place. For me, it’s a huge time-saver, and it helps me stay focused without feeling buried in too much detail. It's just a clean, no-fuss way to keep my work organized. Review collected by and hosted on G2.com.

While Freshservice is a robust and reliable platform, some users report minor limitations, such as the need for more customization options in certain workflows and the lack of some advanced reporting features. Additionally, the initial setup can be somewhat complex, requiring extra time for adaptation. However, these aspects do not significantly affect the overall experience with the platform Review collected by and hosted on G2.com.

Here's the translated response for the Freshservice review on G2:

What business problems is Freshservice helping to solve?

Freshservice has been essential in improving project and ticket management within the company. It optimizes processes, reduces incident response time, and ensures greater efficiency in team communication. Additionally, its automation simplifies the resolution of recurring issues, minimizing manual intervention and enhancing overall productivity.

How is Freshservice benefiting you?

The platform provides an organized environment for managing tasks and tickets, offering better visibility and control over projects. Its intuitive interface and detailed reports support decision-making, ensuring that demands are efficiently addressed. Integration with other tools is also a strong point, enabling a more agile and connected workflow.

Is Freshservice moving in the right direction?

Yes. The platform's continuous evolution and ability to adapt to users' needs demonstrate that it is on a positive path. Ongoing improvements in automation and customization make the tool even more efficient for project and internal service management. Review collected by and hosted on G2.com.

It charges on the basis of per person if we want to subscribe. Review collected by and hosted on G2.com.

We tried 3 - 4 platforms like Slack, Discord and WhatsApp to track the works and easy communications in our business but all of them failed to meet our expectations.

But as soon as we tried Click Up the entire flow of our business got changed.

Like we don't need to call to the people to take update and assign them tasks. We don't need to individually tell everyone that what work they have to do. We were not able to monitor and track time of the people working on our organization.

A single place to assign tasks, keep track on the tasks, see update without any hustle, track working hours of the people. 'Just loved it.

As a business owner, it acted like a personal assistant to me. One of my favorite place to be. Review collected by and hosted on G2.com.

The numerous features and ways to view work is both a gift and a curse to Wrike. Having so many ways to view your work can overwhelm my team sometimes, making onboarding and training a little difficult. There is a learning curve to using the features. The Wrike Support and training videos are very helpful, the team just needs to take the time to use them. Review collected by and hosted on G2.com.

It's solving a major problem of collaboration and visibility into the work the different functions on my team are doing and consolidating our resources. Before Wrike, it was hard for anyone to find what they need, so we've been able to use Wrike to keep our files and resource links in a consistent place. Calendars, dashboards, cross-tagging, and being able to follow projects are all features that have helped us boost our collaboration! Review collected by and hosted on G2.com.

Initial setup and customization can be complex for new users or smaller teams without technical expertise. The licensing and add-on costs can also rise quickly if advanced features like Einstein AI or Field Service are required. Some UI components (like Classic Console) feel outdated until migrated fully to Lightning. Review collected by and hosted on G2.com.

We're managing customer queries, complaints, and feedback at scale while maintaining high CSAT scores. With automation and macros, we’ve reduced repetitive tasks for agents. SLAs, case assignment rules, and escalation paths help ensure timely resolution and consistent service delivery. Review collected by and hosted on G2.com.

There are two minor features we currently miss in Bordio: the ability to export timesheets and a clock timer for tasks. We've provided feedback on these, and we understand they'll be included in upcoming updates. These small drawbacks don't significantly impact our overall positive experience with the product. Review collected by and hosted on G2.com.

We are a small team, and before we started using a task management system, we used WhatsApp to assign tasks to each other. However, as our team grew, it turned into complete chaos. We were overwhelmed with an enormous number of chats, information got lost, and it was difficult to track who didn't complete a task when needed.

Our work efficiency increased, team communication sped up, and Bordio's clear interface made it easy to plan sprints. Most importantly, we can now always check the work history.

We are still in the process of improving our workflows, but it is clear that Bordio will help us achieve the level of management we are aiming for. In terms of numbers: our turnover increased by 40% last year. Of course, this is the result of comprehensive work, but Bordio is one of the main innovations for us and likely has had a significant impact on this result. Review collected by and hosted on G2.com.

There's nothing I dislike, but it would be nice if they had a full general ledger accounting system to handle accounts payable, etc. Review collected by and hosted on G2.com.

Ravetree helps us map out projects, set project budgets, allocate people to those projects, log time and expenses, and create invoices. Pretty much all of the day to day stuff at our firm. Review collected by and hosted on G2.com.