Communication Software

1. The call quality gets distorted even if there is a slight connectivity issue, which seems annoying.

2. Although it comes with bundled features, they are only available with a paid plan.

3. This platform lacks a few advanced features, as compared to other competitors like Zoom. Review collected by and hosted on G2.com.

The main purpose is to connect with Clients over a remote session where the clients tells us their issue and we help them by performing the troubleshooting.

Also, we use this platform to arrange a standby call with the clients.

Sometimes, the clients share their screen to show us the problem in real time so we can have better understanding of what exactly is happening at client's end. Review collected by and hosted on G2.com.

Workspace has 8 active and HIDDEN after, I wish you could have more than 8 active, so I don't have to swap a hidden with an active. Review collected by and hosted on G2.com.

It saves time several times each month, probably days or weeks of time in a year. I use the freed up time for other tasks, and I am more productive as a result. The tasks I use workspaces speed up response time to management and staff in all our company, that they need to perform tasks that wait on my completing my tasks. Review collected by and hosted on G2.com.

I find that the calendar isn't as versatile or customisable. It would be beneficial to be able to scroll back and forth across the timeline (rather than manually selecting the month), and it would also be useful to have filters available so that multiple staff-member's calendars can sync and we have the option to view them as needed. Review collected by and hosted on G2.com.

Microsoft teams helps us to easily communicate and share information - it's an excellent hub for an office to manage their commincation and workflow, expectially when several team members work out-of-office, or in other parts of the building. Review collected by and hosted on G2.com.

If we could have longer free time on each meeting that would be ideal. While Zoom Workplace is powerful, it can sometimes feel cluttered with too many features that aren’t always easy to find or use intuitively. The app can be resource-heavy, especially on older devices, and occasional syncing issues between calendar integrations or chat can disrupt workflow. More streamlined navigation and performance optimization would improve the experience. Review collected by and hosted on G2.com.

It solves my challenge of scattered communication and collaboration tools by bringing meetings, chat, whiteboards, and file sharing into one unified platform. This reduces the need to switch between multiple apps, saving time and improving focus. It enables seamless collaboration across remote and hybrid teams, making it easier to stay aligned, make quick decisions, and maintain productivity regardless of location. Review collected by and hosted on G2.com.

Some of the new users might be bewildered seeing the interface as seeing it as crowded. The free edition only have few features. There are also few performance issues using it and also rarely see glitches in the application. Review collected by and hosted on G2.com.

First and foremost is that, It combines meetings, messaging, calling, and many more in one app, reducing switching of tools/applications.

It gives good and crisp audio in the meetings which is liked by the users.

This also have good security protection with encryption and compliance.

Last but not the least, this can transcript, record, take notes and saves lots of time for us which is the best in the application. Review collected by and hosted on G2.com.

Sometimes Skype experiences call drops or lags during poor internet connections. Also, compared to newer tools like Zoom or Teams, the user experience can feel slightly outdated. and that's why may be it is retired and also apple user face maximum issue when it use Skype sometime it is not working Review collected by and hosted on G2.com.

Skype helps bridge communication gaps, especially in remote or hybrid work environments. It allows quick team meetings, client calls, and instant messaging from anywhere. This saves time, reduces travel needs, and improves collaboration. but we have better option also Review collected by and hosted on G2.com.

Notifications can get overwhelming fast, especially when juggling multiple channels and group DMs. Sometimes, key updates get buried under a flood of messages, which means I have to constantly pin or mark items for follow-up. I’d also like more admin-level control over who creates new channels—things can spiral out of control if everyone starts creating them for every little topic. Review collected by and hosted on G2.com.

Slack solves the chaos of internal communication. As an Office Manager, I used to rely heavily on email, phone calls, and chasing people down for updates, which was slow, fragmented, and often resulted in missed or duplicated tasks. Slack centralises all internal comms into one space, letting me coordinate office logistics, IT issues, vendor interactions, and team updates in real-time.

It reduces delays, improves response times, and helps me keep everything moving—whether it’s setting up a meeting room for a workshop or flagging a maintenance issue. It also keeps the team connected, even across departments or remote setups, which is crucial for keeping office operations smooth and proactive. Review collected by and hosted on G2.com.

Occasionally the app on my phone will act buggy. I've had times where I can hear them but they can't hear me. Sometimes past calls and chats wouldn't load, but a reboot usually did the trick. The good thing is I know I can count on their support team to resolve any issue. Review collected by and hosted on G2.com.

Call recording, transcribing, SMS/MMS messaging, VOIP. It covers the essentials I need for client call/text communication. Review collected by and hosted on G2.com.

The only feature I am not very fond of is the vFax Portal. It looks a bit outdated and there is a lot of clicking back and forth in order to view a different fax. And even though there is a category and folder feature, it is not a folder in the same sense of moving faxes from one folder to the other so you will still see the fax. It makes organizing tough when there are multiple users since there is no need to assign each user their own portal. Review collected by and hosted on G2.com.

Nextiva seems to be resolving customer control in that it is easier for clients to navigate and make changes very quickly instead of having to rely on contacting someone to make those changes. It benefits me because it makes my job easier when one of my teammates wants to implement a change on their phone or voicemail system and I have ease of access to it. Nextiva also simplifies how call flows are handled because it was a nightmare through other VoIP providers on making something as "simple" as an options menu. Review collected by and hosted on G2.com.

One aspect I find challenging with GoTo Meeting is that occasionally, the interface can feel a bit dated compared to some newer platforms. Sometimes, the process to join meetings or manage settings isn’t as intuitive as I’d like, which can cause minor delays, especially for first-time users. Additionally, while the audio and video quality are generally good, there can be occasional glitches or connectivity issues depending on network conditions. Lastly, some advanced features require higher-tier subscriptions, which may limit accessibility for smaller teams. Review collected by and hosted on G2.com.

GoTo Meeting solves the problem of remote communication and collaboration by providing a reliable platform for virtual meetings, webinars, and screen sharing. It helps bridge the gap between geographically dispersed teams, allowing us to connect, share information, and make decisions in real-time without the need for physical presence. This has greatly benefited us by increasing productivity, reducing travel costs, and enabling faster response times. Overall, it makes remote work more efficient and helps maintain strong communication channels. Review collected by and hosted on G2.com.

What I dislike about Outlook are the changes with upgrades. You spend an hour letting your computer upgrade and then you jump in and everything is so different. Why go from one extreme to another? Sometimes when I create rules, that can get a little tangled. I've seen that in a few different roles- the rules don't always catch and even after restarting, you still need to get IT involved and it's usually some weird nuance button you have to click to make things works and it's just so stupid. The "rules" can be so simple sometimes and then so complicated other times. Also, if I have a meeting on the calendar and then delete it, it still shows up in my notification summary. Why? It's no longer on the calendar. Little things like that can get annoying. Considering how many updates and upgrades they are constantly doing, the little things get forgotten about. Review collected by and hosted on G2.com.

Oh it makes life so much easier! We can communicate, schedule meetings, integrate other tools. It's a life saver! Review collected by and hosted on G2.com.

Lack of AI features on Android creates a functional gap, reducing parity across platforms. For a product positioned at the premium tier, this asymmetry is frustrating. The onboarding is overly rigid, and power users without Gmail or Outlook accounts are excluded entirely. Review collected by and hosted on G2.com.

Superhuman solves the problem of email overload by enabling faster triage, focused attention, and reduced decision fatigue. Its command-driven interface replaces the drag of traditional clients with precision and velocity. By minimizing UI distractions and integrating power features natively, it reduces time spent on email while increasing response quality. This leads to clearer mental bandwidth and more time for high-value tasks. Review collected by and hosted on G2.com.

So far, No major issues. We would love to see more customizable notification alerts for certain admin activities in future updates. Review collected by and hosted on G2.com.

We handle sensitive client information, so security is really important for us. TeleCMI makes sure our calls are safe, and features like audit logs and access control help us stay compliant. It also makes things easier when we add or remove team members. Review collected by and hosted on G2.com.

There is a video record feature but it's not great and lacks the ability to record outside videos. Review collected by and hosted on G2.com.

I have less missed office calls because of the ease of using it on my office phone, laptop and my cell phone. Review collected by and hosted on G2.com.

I disliked that we had hardware or headsets for our users that weren't compatible with Crexendo's system. After weeks of troubleshooting we found that the headsets we already had from our previous system weren't quite compatible so we had to purchase new headsets for everyone. Review collected by and hosted on G2.com.

Crexendo is solving our workforce issues with having remote users. Not everyone is in the office these days and the ease of deployment for getting someone up on the Crexendo phone system is quick and easy. Review collected by and hosted on G2.com.

The service itself is good technically, but the little details are not so good. In a way, our previous landline service did at least a few more things that we need, compared to this service. Granted, the phones we purchased were low-end and that contributes to the problem, I'm sure, but things like directory creation and changes are much harder than they should be, in my opinion. Forwarding a voicemail from the phone itself and not just from email is another option we really miss. Again, a higher-end phone choice may have solved these problems, but we didn't know that when we purchased them. Review collected by and hosted on G2.com.

We can use the call analytics to see what calls are coming in and to where much easier than we could with our previous system. Configuration is much easier, like setting up ring groups, departments, schedules, etc. My job is easier now with Net2Phone. Review collected by and hosted on G2.com.

What do you dislike about Gather?

Sometimes it can be a bit heavy on performance — especially if the map is large or has a lot of objects. It can lag a little depending on your connection or device.

What is least helpful about Gather?

Some features feel a bit hidden or not super intuitive at first. It takes a little time to get used to where everything is and how to use some tools effectively.

Downsides of using Gather:

If your team isn’t active or regularly using it, the experience can feel a bit empty. Also, it doesn’t fully replace tools like Slack or project managers, so you still end up switching platforms often. Review collected by and hosted on G2.com.

Gather makes remote work feel more connected and human. It solves the problem of isolation by recreating those casual, spontaneous moments you’d have in a physical office — like quick check-ins, watercooler chats, or just seeing who’s around. That’s helped me stay more engaged with my team, communicate faster, and feel part of a real shared space, even while working from home. Review collected by and hosted on G2.com.

The video quality could be better—sometimes it feels a bit laggy and blurry, even with a stable internet connection. Improved video optimization and clarity would make the overall experience much smoother. Review collected by and hosted on G2.com.

Zoho Meeting helps me avoid the hassle of switching between complex tools by providing an all-in-one platform for video conferencing, screen sharing, and collaboration. It’s especially useful for hosting client meetings and training sessions without requiring participants to download extra software. This saves time, reduces confusion, and allows me to focus on delivering value instead of dealing with technical issues. Review collected by and hosted on G2.com.

What I like the least about Dialpad is that sometimes my microphone on my computer does not work with the program which forces me to restart the application and can be a bit annoying. Review collected by and hosted on G2.com.

This allows me to review calls after the call is over and to document notes such as purpose of call for me to review later. It also will prepare notes on my call for me to view as well. Review collected by and hosted on G2.com.

From my personal experience, its very luck based when calling customer support. You can get someone who will be able to help you, or you can get someone who needs more knowledge about the product, perhaps they are still learning about the product but say that you are still learning or send the call to someone more knowledgeable. Review collected by and hosted on G2.com.

It helps us by allowing the customer to get to the proper department faster so that we can give them the proper information faster. Review collected by and hosted on G2.com.