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SAP Customer Identity and Access Management Reviews & Product Details - Page 3

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SAP Customer Identity and Access Management Product Details

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SAP CIAM for B2C is about creating relationships built on trust, security, and compliance. For the consumer, they receive an exceptional user experience, from frictionless authentication, engagement, and personalisation across every touchpoint, channel, and brand. For your business, leverage the unified customer identity to be used across your business, both front office and back office. Increase profitability and growth, at scale. Bonus: Our Enterprise Consent and Preference Management Solution is now part of CIAM B2C Customer Data Solutions: Customer Data Platform, Customer Identity and Access Management (CIAM) for B2C*, Customer Identity and Access Management (CIAM) for B2B*, *Enterprise Consent and Access Management (ECPM) is now part of CIAM

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SAP

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SAP Customer Identity and Access Management Community

Product Description

Knowing your customer is no longer a nice-to-have, but a business imperative. Optimize registration and login experiences across devices and channels while protecting your customers and your business against identity fraud and theft. SAP Customer Identity helps turn unknown online visitors into known, loyal customers.

Overview by

Ratul Shah

This product is included in:

SAP Customer Identity and Access Management Media

SAP Customer Identity and Access Management Demo - Customer Identity Console

The Customer Identity and Access Management Console allows you to understand customers from a site level to customer view, based on permissions

SAP Customer Identity and Access Management Demo - Built-in Screensets

Our screen sets are built with UX best practices and Security in mind for easy deployment, whether email only accounts or full registration

SAP Customer Identity and Access Management Demo - Frictionless Authentication

Go passwordless to increase security and improve the user experience

SAP Customer Identity and Access Management Demo - Preference Center

Provide transparency and customer control over their data, consolidating subscriptions and registration data into one unified profile

SAP Customer Identity and Access Management Demo - Increased Security

Reduce risk and stay compliant, with built in security measures, alerts, and AI/ML

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Manish D.

Functional Consultant

Enterprise (> 1000 emp.)

3/9/2023

"Nice Product!"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

Role-based authorization management is quite good Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Initial setup takes time which can be improved Review collected by and hosted on G2.com.

Akansha A.

Marketing coordinator

Mid-Market (51-1000 emp.)

6/10/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy and best software to access customer identity and to manage orders"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

It is reliable and productive software to use. It helps in managing order loading and billing very easily. It provides access to every detail of the order which makes it feasible and detail oriented. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

The main thing that I dislike is that it requires SSO to operate. It also requires a lot of understanding and training to operate it. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Identity and Access Management:

The best software in the organization to have to manage the orders and customer details. It is a constant and reliable software to make the work efficient and effective. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

The main thing that I solve with this is to get every detail of the orders and also the customer management details. The T-codes given here is very useful to track and get in touch with every detail of the loading and billing of the order. Review collected by and hosted on G2.com.

Soumyadip R.

Campus Ambassador

Enterprise (> 1000 emp.)

7/2/2020

"Best ERP tool for any enterprise"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

It is all in one tool for managing information flow in a company and keep a track of all the processes in an easy and convenient way. It is the most efficient ERP tool Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

The UI may be improved in my opinion and if any human error happens then we need t run through the entire system, instead, if any AI can be introduced which can resolve this issue, then it will be more effective for any enterprise. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Identity and Access Management:

One can think to implement this tool where ERP is required, it really helps to continue the overall flow of all department and customer is the key factor of any company. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

It helps me to connect website and app users of my organization, overall it helps me to manage customer management in my enterprise. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

11/19/2019

"Good system easy to use "

4/5

What do you like best about SAP Customer Identity and Access Management?

It is easy to understand and navigate and offers good support Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Very repetitive sometimes however makes it easy to remember Review collected by and hosted on G2.com.

Swapnil K.

Small-Business (50 or fewer emp.)

4/8/2019

"Expand customer base"

2.5/5

What do you like best about SAP Customer Identity and Access Management?

Customer identity and consent allows you to identify, engage and centrally manage your end customers preferential consent settings Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

Not as reliable as amazon. Product penetration and trust. Reliability. End to end solutions missing. No mobile data access for security and monitoring. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Identity and Access Management:

Explore all the cloud solutions at disposal. Based on your immediate business needs and feasibility, timeline, strategic needs and business demands, evaluate each solution and take a decision Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

Customer identification and profiling with preference on consent. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

4/8/2019

"SAP is a great tool to manage orders."

4/5

What do you like best about SAP Customer Identity and Access Management?

I like the quick way to pull up details on each order. Just put in the document number and it pulls all the data from that order all in on place. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

I dislike the long process it takes to set up and get access to it. Review collected by and hosted on G2.com.

Recommendations to others considering SAP Customer Identity and Access Management:

I recommend this tool to help businesses stay organized and provide a easy access to orders, with all information you need to invoice and transport. It takes a little while to get set up, but once it the application it is very easy to use and train employees. Review collected by and hosted on G2.com.

What problems is SAP Customer Identity and Access Management solving and how is that benefiting you?

SAP solves the problem of losing order information, but storing all order in one place. Review collected by and hosted on G2.com.

Verified User in Sports

Enterprise (> 1000 emp.)

1/26/2018

"Director, Digital Analytics"

2/5

What do you like best about SAP Customer Identity and Access Management?

GIGYA is the best vendor out there for us in managing our fantasy platforms across our website and obtaining demographics on those fantasy users for us. Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

It is not connected to our mobile app which Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/12/2017

"Difficult configuration and implementation even for the simplest of things"

1/5

What do you like best about SAP Customer Identity and Access Management?

At first a lot of things i.e. their range of services (like share, social login, ratings etc.), but afterword, as we went through configuration and implementation, I started disliking many of these things Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

It is difficult to configure things. The gigya console does a terrible job in giving you options, at least when I used it a long time ago.

Ratings: Out of the box doesn't allow you to change layout, or enable/disable features like commenting.

Share: I received terrible customer service around enabling simple share options for our site. It is difficult to customize it for your look and feel, their share code isn't optimized for the web.

Support: I find it bad. All they do is send you links to documents. They don't take the time to understand your site structure, instead they try to understand the issue only from a high level (support should get into the weeds of the issue), and send you links that contain lines and lines of code and functions and methods.

Their effort estimates are extremely high i.e. if you are working on a custom functionality with their support, and have to pay for the hours, their hour estimates (how long would it take to do something) are really high.

their Analytics isn't that great either ... gives you the high level/popular analytics but cannot go into details as in "who shared what article where", "which article was shared where and how many times" Review collected by and hosted on G2.com.

neeraj s.

Mid-Market (51-1000 emp.)

11/7/2017

"Good"

2.5/5

What do you like best about SAP Customer Identity and Access Management?

Gigya has been a good partner to track social identity software for our comapny Review collected by and hosted on G2.com.

What do you dislike about SAP Customer Identity and Access Management?

nothing specific i guess the integeration is amazing Review collected by and hosted on G2.com.

Amanda C.

Technical Correspondent

Publishing

Mid-Market (51-1000 emp.)

1/13/2016

"My experience with Gigya"

4.5/5

What do you like best about SAP Customer Identity and Access Management?

My favorite aspect of Gigya is how easy it is to use. I can easily assist our customers with their site registration accounts by quickly pulling up their account in Gigya. Review collected by and hosted on G2.com.