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- Customer Identity and Access Management (CIAM) Software
- Akamai Identity Cloud
- SAP Customer Identity and Access Management for B2C
- Akamai Identity Cloud-vs-SAP Customer Identity and Access Management for B2C
Compare Akamai Identity Cloud and SAP Customer Identity and Access Management 
At a Glance
Market Segments
Mid-Market (63.6% of reviews)
Enterprise (46.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Akamai Identity Cloud
Star Rating
(13)4.0 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Akamai Identity CloudSAP Customer Identity and Access Management
Star Rating
(33)4.1 out of 5
Market Segments
Enterprise (46.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Customer Identity and Access ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Akamai Identity Cloud excels in user experience with a high authentication user experience rating of 9.0, while SAP Customer Identity and Access Management, although rated well, falls slightly behind with an 8.7 rating.
- Reviewers mention that Akamai offers superior multi-factor authentication options, particularly highlighting its SMS-Based and Email-Based authentication methods, both rated at 9.0 and 9.4 respectively, compared to SAP's offerings which do not match this level of user satisfaction.
- G2 users indicate that Akamai's self-service features, such as self-registration and self-service password administration, are highly rated at 9.0 and 8.0, respectively, making it easier for users to manage their accounts without needing admin support, while SAP's self-service features are perceived as less intuitive.
- Users on G2 report that Akamai's customer data linking feature is particularly strong, receiving a 9.8 rating, which allows for better integration and management of user data across platforms, whereas SAP's capabilities in this area are not as highly regarded.
- Reviewers mention that the ease of connecting applications is a notable weakness for Akamai, rated at 7.0, while SAP's ease of installation on server is also rated at 6.8, indicating both products have room for improvement in this area.
- Users say that Akamai's scalability is impressive, rated at 9.0, which is crucial for growing businesses, while SAP's scalability features are not highlighted as strongly, suggesting that Akamai may be a better fit for companies anticipating rapid growth.
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Pricing
Entry-Level Pricing
Akamai Identity Cloud
No pricing availableSAP Customer Identity and Access Management
No pricing availableFree Trial
Akamai Identity Cloud
No trial information availableSAP Customer Identity and Access Management
No trial information availableRatings
Meets Requirements
8.9
11
8.6
30
Ease of Use
8.8
11
8.4
30
Ease of Setup
Not enough data
6.8
10
Ease of Admin
Not enough data
6.8
10
Quality of Support
8.2
11
8.7
30
Has the product been a good partner in doing business?
Not enough data
8.0
10
Product Direction (% positive)
7.9
11
7.3
26
Features by Category
Authentication Options
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access Control Types
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.3
5
Functionality
Not enough data
9.0
5
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.0
7
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
9.8
8
|
Verified
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Firewall Software
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Akamai Identity Cloud and SAP Customer Identity and Access Management are categorized as Customer Identity and Access Management (CIAM)
Unique Categories
Akamai Identity Cloud is categorized as Identity Resolution
SAP Customer Identity and Access Management is categorized as Risk-Based Authentication (RBA), Passwordless Authentication, Multi-Factor Authentication (MFA), and Single Sign-On (SSO)
Reviews
Reviewers' Company Size
Akamai Identity Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Customer Identity and Access Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
25.0%
Utilities
8.3%
Religious Institutions
8.3%
Philanthropy
8.3%
Other
16.7%
Information Technology and Services
25.0%
Business Supplies and Equipment
12.5%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Marketing and Advertising
6.3%
Other
43.8%
Most Helpful Reviews
Akamai Identity Cloud
Most Helpful Favorable Review
Verified User in Information Technology and Services
Verified User in Information Technology and Services
Makes registering for your company website or store very easy. You can use facebook, twitter, google plus, etc... This saves the customer time and the annoyance of registering for your website. Very good concept.
Most Helpful Critical Review
Verified User in Computer Software
1) Rigid Contract: Customer Success team will not let you out of the contract once the contract is within 30 days of the renewal period. They will threaten collections and termination. 2) Support: It was always difficult to obtain a timely response to get...
SAP Customer Identity and Access Management
Most Helpful Favorable Review
Joel W.
Verified User in Marketing and Advertising
As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of...
Most Helpful Critical Review
neeraj s.
Verified User in Airlines/Aviation
nothing specific i guess the integeration is amazing
Verified User in Information Technology and Services
Verified User in Information Technology and Services
Makes registering for your company website or store very easy. You can use facebook, twitter, google plus, etc... This saves the customer time and the annoyance of registering for your website. Very good concept.
Joel W.
Verified User in Marketing and Advertising
As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of...
Verified User in Computer Software
1) Rigid Contract: Customer Success team will not let you out of the contract once the contract is within 30 days of the renewal period. They will threaten collections and termination. 2) Support: It was always difficult to obtain a timely response to get...
neeraj s.
Verified User in Airlines/Aviation
nothing specific i guess the integeration is amazing
Discussions
Akamai Identity Cloud has no discussions with answers
SAP Customer Identity and Access Management has no discussions with answers
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