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- Identity and Access Management (IAM) Software
- Microsoft Entra ID
- SAP Customer Identity and Access Management for B2C
- Microsoft Entra ID-vs-SAP Customer Identity and Access Management for B2C
Compare Microsoft Entra ID and SAP Customer Identity and Access Management 
At a Glance
Market Segments
Enterprise (38.5% of reviews)
Enterprise (46.9% of reviews)
Entry-Level Pricing
Free
No pricing available
Microsoft Entra ID
Star Rating
(792)4.5 out of 5
Market Segments
Enterprise (38.5% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansSAP Customer Identity and Access Management
Star Rating
(33)4.1 out of 5
Market Segments
Enterprise (46.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SAP Customer Identity and Access ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft Entra ID excels in "Ease of Setup" with a score of 8.6, making it a preferred choice for organizations looking for a quick implementation, while SAP Customer Identity and Access Management lags behind with a score of 6.8, indicating a more complex setup process.
- Reviewers mention that both products offer robust "Multi-Factor Authentication" options, but Microsoft Entra ID shines with a higher score of 9.3 compared to SAP's 9.2, suggesting a slightly better user experience in securing access.
- G2 users highlight the superior "Role Management" capabilities of Microsoft Entra ID, scoring 9.2, which allows for more effective user access control, whereas SAP's score of 8.7 indicates room for improvement in this area.
- Users on G2 appreciate the "Quality of Support" provided by both platforms, each scoring 8.7; however, Microsoft Entra ID is noted for being a better partner in business with a score of 9.1, compared to SAP's 8.0, reflecting a more favorable user experience.
- Reviewers say that Microsoft Entra ID's "Self-Service Access Requests" feature, scoring 9.1, is more user-friendly than SAP's offering, which, while functional, does not match the ease of use reported by users.
- Users report that Microsoft Entra ID's "Product Direction" is viewed positively at 9.4, indicating a strong roadmap and future enhancements, while SAP's score of 7.3 suggests concerns about its ongoing development and feature updates.
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Pricing
Entry-Level Pricing
Microsoft Entra ID
Azure Active Directory Free
Free
The free edition of Azure AD is included with a subscription of a commercial online service such as Azure, Dynamics 365, Intune, Power Platform, and others.
- Partially Included: Authentication, single sign-on and multifactor authentication (MFA)
- Partially Included: Applications Access
- Partially Included: Authorization and Conditional Access
SAP Customer Identity and Access Management
No pricing availableFree Trial
Microsoft Entra ID
Free Trial is available
SAP Customer Identity and Access Management
No trial information availableRatings
Meets Requirements
9.1
625
8.6
30
Ease of Use
8.8
631
8.4
30
Ease of Setup
8.6
352
6.8
10
Ease of Admin
8.8
339
6.8
10
Quality of Support
8.7
567
8.7
30
Has the product been a good partner in doing business?
9.0
328
8.0
10
Product Direction (% positive)
9.4
606
7.3
26
Features by Category
Authentication Options
8.9
203
9.0
5
8.9
194
8.7
5
9.3
195
Not enough data
8.8
196
Not enough data
8.7
164
Not enough data
8.8
154
Not enough data
Access Control Types
8.9
185
Not enough data
8.9
184
Not enough data
8.9
184
Not enough data
8.8
162
Not enough data
8.7
161
Not enough data
Administration
8.8
182
Not enough data
9.0
192
8.3
5
8.8
193
8.3
5
8.7
196
7.0
5
8.9
187
8.0
5
Platform
8.7
166
Not enough data
8.9
164
Not enough data
9.0
181
Not enough data
8.7
158
Not enough data
8.9
174
Not enough data
8.8
170
Not enough data
8.6
155
Not enough data
User on/off Boarding
8.9
69
|
Verified
Not enough data
8.8
71
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.2
75
|
Verified
Not enough data
9.0
76
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
User Maintenance
9.0
72
|
Verified
Not enough data
8.5
70
|
Verified
Not enough data
8.6
70
|
Verified
Not enough data
Governance
8.9
75
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
Administration
8.7
76
|
Verified
Not enough data
8.4
64
|
Verified
Not enough data
8.8
78
|
Verified
Not enough data
8.8
70
|
Verified
Not enough data
Authentication type
8.1
153
9.0
5
7.2
133
Not enough data
8.4
145
9.4
6
7.8
132
Not enough data
8.8
154
9.0
5
8.6
154
Not enough data
8.9
162
9.0
5
8.5
140
9.3
5
Functionality
8.9
162
9.0
5
8.6
158
Not enough data
Implementation
8.9
176
Not enough data
8.2
138
Not enough data
8.1
126
Not enough data
Access Control
9.0
166
Not enough data
8.7
160
Not enough data
8.8
151
Not enough data
8.7
147
Not enough data
Administration
8.6
152
Not enough data
8.7
164
Not enough data
8.7
150
Not enough data
8.7
157
Not enough data
Functionality
9.0
164
Not enough data
9.1
168
Not enough data
9.0
156
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.3
84
Not enough data
8.8
78
Not enough data
9.0
81
Not enough data
8.6
79
Not enough data
9.3
83
Not enough data
9.1
82
Not enough data
Functionality
9.5
83
Not enough data
9.4
83
Not enough data
9.1
72
Not enough data
9.0
78
Not enough data
9.4
83
Not enough data
9.3
84
Not enough data
9.0
81
Not enough data
Feature Not Available
Not enough data
9.1
77
Not enough data
9.2
77
Not enough data
Monitoring
9.2
83
Not enough data
9.2
83
Not enough data
9.0
78
Not enough data
Reporting
9.1
80
Not enough data
9.2
78
Not enough data
Functionality
Not enough data
9.0
7
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
9.8
8
|
Verified
Functionality
8.6
83
Not enough data
8.7
90
Not enough data
9.0
110
Not enough data
7.6
98
Not enough data
Functionality
9.0
219
Not enough data
8.7
187
Not enough data
9.2
216
Not enough data
8.8
210
Not enough data
9.2
217
Not enough data
9.2
216
Not enough data
Type
8.5
192
Not enough data
9.3
212
Not enough data
Reporting
8.8
197
Not enough data
8.8
206
Not enough data
Categories
Categories
Shared Categories
Microsoft Entra ID and SAP Customer Identity and Access Management are categorized as Passwordless Authentication, Multi-Factor Authentication (MFA), and Single Sign-On (SSO)
Unique Categories
Microsoft Entra ID is categorized as Cloud Directory Services, Privileged Access Management (PAM), Identity and Access Management (IAM), and User Provisioning and Governance Tools
SAP Customer Identity and Access Management is categorized as Customer Identity and Access Management (CIAM) and Risk-Based Authentication (RBA)
Reviews
Reviewers' Company Size
Microsoft Entra ID
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Customer Identity and Access Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.4%
Computer Software
9.3%
Computer & Network Security
6.7%
Financial Services
4.7%
Hospital & Health Care
2.9%
Other
50.0%
Information Technology and Services
25.0%
Business Supplies and Equipment
12.5%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Marketing and Advertising
6.3%
Other
43.8%
Most Helpful Reviews
Microsoft Entra ID
Most Helpful Favorable Review
Nagaraj M.
Verified User in Investment Banking
Single sign-on is really good. with MFA and conditional Access
Most Helpful Critical Review
David L.
Verified User in Financial Services
There is no way to combine some users with MFA and some users with a standard authentification (We don't have all customer mobile phone). Sometimes the Azure Portal is not responding well : the website is slow and some tasks failed. Azure is providing...
SAP Customer Identity and Access Management
Most Helpful Favorable Review
Joel W.
Verified User in Marketing and Advertising
As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of...
Most Helpful Critical Review
neeraj s.
Verified User in Airlines/Aviation
nothing specific i guess the integeration is amazing
Nagaraj M.
Verified User in Investment Banking
Single sign-on is really good. with MFA and conditional Access
Joel W.
Verified User in Marketing and Advertising
As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of...
David L.
Verified User in Financial Services
There is no way to combine some users with MFA and some users with a standard authentification (We don't have all customer mobile phone). Sometimes the Azure Portal is not responding well : the website is slow and some tasks failed. Azure is providing...
neeraj s.
Verified User in Airlines/Aviation
nothing specific i guess the integeration is amazing
Alternatives
Discussions
This question is asking for a comparison between Google Authenticator and Microsoft Authenticator, which are both applications used for two-factor authentication. The answer would depend on specific user needs and preferences, such as compatibility with other services, user interface, and additional features like backup options.
3 comments
SP
Microsoft AuthenticatorRead more
How good is Microsoft authenticator app?
4 comments
AW
Easy to add accounts and hassle free for every authentication promptRead more
Is Azure Active Directory SaaS or PaaS?
2 comments
SG
Azure Active Directory (Azure AD) is primarily a SaaS (Software-as-a-Service) offering provided by Microsoft as a cloud-based identity and access management...Read more
SAP Customer Identity and Access Management has no discussions with answers
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