Speech Analytics Software Diskussionen

Ich finde die Funktion zur Unterdrückung von Hintergrundgeräuschen in Skype nicht, die in Teams verfügbar ist. Weiß jemand, wie man Hintergrundgeräusche unterdrücken kann?

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

I need to decrease the font size. It's too big.

We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the information's in one place and get better insights on the job that... Mehr erfahren

I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

Is there like a bookmark to make a quick callback?

Verwendung von inContact für ein kleines Unternehmen.

when i get calls and i answer them i get an error connection which wont allow me to conect with the caller and itll just cut the call

When another call rings in, it seems as though I'm unable to answer that call and put the other on hold -- a little more description on the MAX window with the multiple calls might be helpful, and have a description or color (red/on hold) (green/active call).

What are the New features expected in the future release?

I just would like to have an idea on how to utilize it even for an agent role.

Ich möchte den besten Modus, um Ihr Telefon zu versetzen, wenn Sie Ihren Computer schnell verlassen müssen, um Produktionsverluste zu vermeiden.

Ich denke, dieser Dienst ist weltweit einfach zu nutzen, nicht nur für Unternehmen, sondern auch für Familien und Menschen, die eine bessere Kommunikation benötigen.

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I recommend working on the connection servers, because sometimes it can get really laggy

Please help me how to check the data on the basis of supervisors or team members.

NICE is most recommended for all the institute as I have been especially it n its very easy for me to work and if I try to explain or try its more easy to explain the software and easily be explained to others without any issue, people enjoy working with the software as its very user-friendly... Mehr erfahren

I have reviewed records of call logs and have always noticed that transcriptions are not available. Is this due to it requiring a manual insertion? Or is there another reason?

Wir können es zu unserem und dem Vorteil der Organisation nutzen und ein gutes Wachstum und eine Verbesserung erzielen.

Great tool to work with

What you find best in salesken.ai

Hello I would like to know if there is any external which will allow for the backup or expport of data and metadata, that means users data and configuration. This will be useful for example to update a test environment from a production environment or to be used as a backup to be able to... Mehr erfahren

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Do we see any changes or addition to the widgets and their modifications? As mentioned above this feature is already excellent however having more options and being able to add what we may or may not need on a daily basis is a huge plus

when i search by word it only gives me a few calls where there should be 1000's

Es ist offensichtlich, dass Ihr Team von Erfolgsmangern stark gecoacht wird – welche Zeitrahmen, Gesprächshighlights und Scorecards funktionieren am besten für Ihr Unternehmen?

Als ich eingearbeitet wurde, habe ich nicht viele Informationen über die Nutzung des Tools erhalten, daher habe ich das Gefühl, dass ich mehr daraus herausholen kann, als ich es bereits tue.

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Es scheint einige Zeit zu dauern, bis es wieder normal wird.

how can you use Talkdesk to improve recruitment, training and working from home?

With the virtual environment, video tutorial will be amazing

How do I effectively use the plugin to answer inbound calls while I am not actively on the Genesys screen

Eingehende Anrufe sind sehr schwer zu beantworten.

Wäre es möglich, eine Funktion in der Live-Berichterstattung zu implementieren, bei der ein Alarm oder eine Benachrichtigung ausgelöst wird, wenn ein Agent den Anruf nicht beantworten konnte oder abgelehnt hat?

Can I use color change option permanently instead of changing it each time logging in?

RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

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Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload

My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

Abgesehen davon, einfach nur Schlüsselwörter einzufügen, wäre das Tool besser, wenn wir Syntaxen oder Befehle hinzufügen könnten, die Wörter oder Phrasen innerhalb der Transkription gezielt ansprechen, sodass der Moment-Designer auf spezifische Zeiten, Teile des Gesprächs usw. eingehen kann.

Dies dient dazu, sicherzustellen, dass angemessene disziplinarische Maßnahmen gegen diejenigen Agenten ergriffen werden, die Anrufe nicht rechtzeitig beantworten oder die absichtlich eingehende Anrufe nicht annehmen.

I have heard manager have gotten help but I don't know myself how to get that help sometime when it's required to have a faster answer. Thanks! Anyway, I'm happy with this software as I mentioned above and I would never replace it.