Conversational Support Software Diskussionen

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

This is Basharat Hussain I want to work with Alvaria Cloud with patience and hardworking.

I am a Speed Racer point extraordinaire; however, how do you get Sharp Shooter Points? I do find it a bit tricky when a person replies 'Thanks' to your email and you lose those points for completing a ticket...

how come its useful in using this?

It will be great to know the other ways to use the intercom for increasing the conversion rate

Ich habe in der Vergangenheit versucht, Grammarly zu Front hinzuzufügen, jedoch ohne Erfolg.

Hubspot has some automation capabilities, but I've yet to see its full utility.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

When I assign a ticket to myself it moves it to another inbox and it didn't do this before the new update. Is there a way for me to go back to the old format?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Canvs MRX is a consumer insights tool specifically designed to analyze open-ended, unstructured text (like the responses to these questions!) The goal is to eliminate the time you spend hand-coding and sorting through verbatims and empower you to spend more time making evidence-based decisions.

Ich wollte es auf dem Telefon verwenden, damit ich meinen Kunden antworten kann, egal wo ich bin.

I would like to have a duplicate account to separate teams

Sie können Gladly verwenden, indem Sie E-Mails senden, Anrufe tätigen und den Live-Chat nutzen, um auf alle Fragen zu antworten und jemanden zu erreichen. Gladly bietet einfachen Zugang zur Lösung des Anliegens. Das Unternehmen wird in der Lage sein, seine Integrität zu wahren und konnte in... Mehr erfahren

I would like to quickly create a contact list to send bulk messages.

Ich denke, eine Live-Chat-Integration wäre für die meisten Unternehmen großartig, da sie es ermöglicht, Probleme schneller zu lösen, abgesehen davon, dass die meisten Menschen keine Zeit haben, das Unternehmen zu kontaktieren oder anzurufen.

Ich versuche, einige E-Mails und Chat-Nachrichten an eine Liste von Benutzern zu senden, aber sie haben keine gemeinsamen Variablen. Daher wollte ich ihre E-Mail-Adressen hochladen oder vervollständigen und sie in einem einzigen ausgehenden Chat/E-Mail senden. Wie kann ich das machen?

I had many problems setting up the email support, I gave up, and I'm using another tool.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes server goes down and the platform doesn't work.

Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... Mehr erfahren

Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Mehr erfahren

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

Ich habe eine Bewertung auf Birdseye abgegeben und sie mit 1 Stern bewertet, obwohl ich sie mit 5 Sternen bewerten wollte. Ich kann nicht zurück, um dies zu korrigieren! Irgendwelche Vorschläge?

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Mehr erfahren

I need to get a report that can be downloaded or shared with colleagues on how many articles are being viewed or rated by our clients. I have to share insights with upper management and being able to show which articles are most frequently read and which are not liked, will help us provide... Mehr erfahren

Ich würde gerne von einigen wirklich guten Neben-Apps hören, die für andere Organisationen sehr nützlich sind und die wir in Betracht ziehen könnten zu kaufen, wenn sie eine große Hilfe sind. Ich habe mich immer gefragt, was andere Leute benutzen, um ihr Leben einfacher zu machen.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Ich möchte Zendesk so integriert haben, dass für jeden erstellten Benutzer ein neuer Benutzer in Zendesk angelegt wird.

Limitation in explore

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder