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Compare UserTesting and Userlytics 
At a Glance
Market Segments
Enterprise (41.8% of reviews)
Mid-Market (49.0% of reviews)
Entry-Level Pricing
Free Trial
Free Trial
UserTesting
Star Rating
(769)4.5 out of 5
Market Segments
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansUserlytics
Star Rating
(160)4.4 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its quality of support, with a score of 9.0, while Userlytics has a slightly higher score of 9.5, indicating that reviewers find Userlytics to be more responsive and helpful in addressing their concerns.
- Reviewers mention that UserTesting offers a wider variety of test feedback options, scoring 8.6 compared to Userlytics' 8.3, which suggests that users appreciate the flexibility in feedback methods available on UserTesting.
- G2 users highlight that Userlytics has a better score for privacy at 9.2, while UserTesting scores 8.2, indicating that users feel more secure with Userlytics regarding data protection and privacy measures.
- Users on G2 note that UserTesting's survey builder is less favorable, scoring only 5.8, while Userlytics has a higher score of 7.3, suggesting that Userlytics provides a more user-friendly and effective survey creation experience.
- Reviewers say that Userlytics shines in its sorting capabilities with a score of 8.8, compared to UserTesting's 7.7, indicating that users find it easier to manage and organize their feedback data with Userlytics.
- Users report that UserTesting has a more robust test history feature, scoring 8.5, which allows for better tracking of past tests, while Userlytics does not match this level of functionality, suggesting that users value this aspect highly in their testing processes.
Featured Products
Sponsored
ChangeEngine
(54)
Survey
Visit Website
Pricing
Entry-Level Pricing
UserTesting
Essentials
Free Trial
Everything needed to get started collecting customer feedback
- Test builder and template gallery
- Demographic filters and screener questions
- Dashboard and metrics
Userlytics
Try Userlytics for Free
Free Trial
- https://www.userlytics.com/demo
Free Trial
UserTesting
Free Trial is available
Userlytics
Free Trial is available
Ratings
Meets Requirements
8.6
594
8.5
121
Ease of Use
8.4
625
8.2
122
Ease of Setup
8.6
291
8.6
66
Ease of Admin
8.7
229
8.6
61
Quality of Support
9.0
517
9.5
122
Has the product been a good partner in doing business?
8.8
224
9.3
62
Product Direction (% positive)
8.1
584
8.9
110
Features by Category
User Response Methods
7.5
312
|
Verified
8.3
74
|
Verified
8.6
370
|
Verified
8.4
86
|
Verified
8.7
291
|
Verified
8.5
82
|
Verified
7.1
178
|
Verified
7.4
48
8.2
346
|
Verified
8.0
79
|
Verified
Participant Selection
7.3
122
7.6
62
|
Verified
5.5
79
7.4
39
6.9
105
7.6
49
|
Verified
8.1
371
|
Verified
8.3
87
|
Verified
Insights
7.7
340
|
Verified
8.0
86
|
Verified
7.7
308
|
Verified
7.9
79
|
Verified
7.4
308
|
Verified
7.7
74
Generative AI
6.6
80
7.8
29
Feedback Source
8.0
112
8.1
13
8.4
129
8.7
13
8.4
131
7.7
11
7.7
82
7.7
10
8.3
155
7.7
15
Feedback Management
7.7
144
8.2
11
7.7
158
8.5
12
8.2
175
8.5
14
8.2
160
8.8
14
Insights
Feature Not Available
Feature Not Available
7.3
160
8.5
14
7.7
172
8.4
15
Agentic AI - Demo Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
6.6
18
Not enough data
6.3
17
Not enough data
6.6
17
Not enough data
4.0
16
Not enough data
Customization
6.9
17
Not enough data
6.0
16
Not enough data
6.0
17
Not enough data
5.6
16
Not enough data
Generative AI
6.6
18
Not enough data
7.1
18
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.6
82
Not enough data
8.2
75
Not enough data
7.4
64
Not enough data
Management
8.4
77
Not enough data
7.4
71
Not enough data
7.9
70
Not enough data
Survey Management
5.9
20
Not enough data
7.9
22
Not enough data
6.5
21
Not enough data
6.4
22
Not enough data
Survey Customization
5.9
23
Not enough data
5.9
22
Not enough data
6.4
22
Not enough data
4.8
22
Not enough data
Survey Insights
6.3
22
Not enough data
5.5
22
Not enough data
7.0
22
Not enough data
6.7
22
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Not enough data
Process Management
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and Userlytics are categorized as Consumer Video Feedback, User Research, Software Testing, and Enterprise Feedback Management
Unique Categories
Userlytics has no unique categories
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.3%
Computer Software
9.6%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.9%
Computer Software
12.7%
Information Technology and Services
9.6%
Financial Services
8.9%
Marketing and Advertising
8.3%
Retail
5.1%
Other
55.4%
Most Helpful Reviews
UserTesting
Most Helpful Favorable Review
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Most Helpful Critical Review
Tina Y.
Verified User in Higher Education
The setup is difficult, and the recording software is glitchy. The tests are very specific, and become unavailable quickly, you must constantly be checking the website for additional tests, very time consuming. My laptop's recording have some problems and...
Userlytics
Most Helpful Favorable Review
Verified User in Aviation & Aerospace
Userlytics still manage to maintain a personal service which feels quite rare nowadays with SaaS providers. Our account manager was extremely helpful and informative not only during our procurement phase but also once we were a client. We are regularly...
Most Helpful Critical Review
Verified User in Real Estate
It takes some time to get testers when you screen for specific types of users (to be expected). Very expensive
Kristen P.
Verified User in Computer Software
We needed a quick solution to capture customer feedback as we redesigned our website before the pandemic hit—and we were so grateful to have UserTesting moving forward. Not only were we able to gather input affordably in a few hours—helping us stay relevant...
Verified User in Aviation & Aerospace
Userlytics still manage to maintain a personal service which feels quite rare nowadays with SaaS providers. Our account manager was extremely helpful and informative not only during our procurement phase but also once we were a client. We are regularly...
Tina Y.
Verified User in Higher Education
The setup is difficult, and the recording software is glitchy. The tests are very specific, and become unavailable quickly, you must constantly be checking the website for additional tests, very time consuming. My laptop's recording have some problems and...
Verified User in Real Estate
It takes some time to get testers when you screen for specific types of users (to be expected). Very expensive
Discussions
Will you consider building out videos and demos for specific prospective users?
2 comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Userlytics has no discussions with answers
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