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- Qualtrics Customer Experience-vs-Qualtrics Strategy & Research
Compare Qualtrics Customer Experience and Qualtrics Strategy & Research 
At a Glance
Market Segments
Enterprise (51.4% of reviews)
Enterprise (44.9% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(736)4.3 out of 5
Market Segments
Enterprise (51.4% of reviews)
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansQualtrics Strategy & Research
Star Rating
(2,957)4.4 out of 5
Market Segments
Enterprise (44.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Qualtrics Strategy & ResearchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Qualtrics Strategy & Research (formerly CoreXM) excels in ease of setup with a score of 8.3, compared to Qualtrics Customer Experience at 7.6. Reviewers mention that the intuitive interface and guided setup process make it easier for teams to get started quickly.
- Reviewers say that both products have strong support, but Qualtrics Strategy & Research leads slightly with a quality of support score of 8.7 versus 8.5 for Qualtrics Customer Experience. Users on G2 highlight the responsiveness and helpfulness of the support team in resolving issues.
- Users say that Qualtrics Strategy & Research has a higher overall star rating of 4.4 compared to 4.3 for Qualtrics Customer Experience, indicating a slight edge in user satisfaction. Reviewers mention that the comprehensive features offered in Strategy & Research contribute to this higher rating.
- Reviewers mention that while both products cater to enterprise-level clients, Qualtrics Customer Experience has a larger market segment share at 51.3% compared to 44.8% for Qualtrics Strategy & Research. This suggests a broader adoption in customer experience management.
- Users report that Qualtrics Strategy & Research meets requirements slightly better with a score of 8.9 compared to 8.6 for Qualtrics Customer Experience. Reviewers highlight specific features like advanced analytics and customizable reporting as key strengths in meeting their needs.
- G2 users mention that while both products are user-friendly, Qualtrics Strategy & Research has a slight advantage in ease of use with a score of 8.5 compared to 8.4 for Qualtrics Customer Experience. Reviewers appreciate the streamlined navigation and accessibility of features in Strategy & Research.
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Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Qualtrics Strategy & Research
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableQualtrics Strategy & Research
Free Trial is available
Ratings
Meets Requirements
8.6
593
8.9
2,483
Ease of Use
8.4
595
8.5
2,485
Ease of Setup
7.6
352
8.3
1,036
Ease of Admin
7.9
346
8.4
1,020
Quality of Support
8.5
562
8.7
2,164
Has the product been a good partner in doing business?
8.5
338
8.7
946
Product Direction (% positive)
8.6
570
8.1
2,395
Features by Category
Social Analytics
8.2(won by default)
58
Not enough data
8.2(won by default)
64
Not enough data
8.4(won by default)
67
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
71
Not enough data
8.1(won by default)
72
Not enough data
8.3(won by default)
70
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Response Methods
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Participant Selection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
9.0
5
Generative AI
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Capabilities
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Methodology
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
36
Not enough data
8.9
35
Not enough data
8.4
37
Not enough data
Engagement
8.4
38
Not enough data
8.9
38
Not enough data
8.8
34
Not enough data
Performance
8.7
33
Not enough data
9.3
34
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
108
Not enough data
8.8
106
Not enough data
8.7
103
Not enough data
7.6
59
Not enough data
Customization
8.4
92
Not enough data
8.4
99
Not enough data
8.6
93
Not enough data
8.4
90
Not enough data
Generative AI
8.7
9
Not enough data
8.0
9
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data collection
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segment Trending
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
6.3
5
Platform
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
7.3
5
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
91
Not enough data
8.6
98
Not enough data
8.4
113
Not enough data
Feedback Analysis
8.3
100
Not enough data
8.4
101
Not enough data
8.7
101
Not enough data
Feedback Sources
8.3
93
Not enough data
9.1
116
Not enough data
8.5
81
Not enough data
8.7
84
Not enough data
Generative AI
7.7
8
Not enough data
7.7
8
Not enough data
Survey Management
Not enough data
9.0
435
Not enough data
9.1
438
Not enough data
8.4
383
Not enough data
8.9
436
Survey Customization
Not enough data
8.9
419
Not enough data
8.5
382
Not enough data
8.6
348
Not enough data
8.6
301
Survey Insights
Not enough data
8.5
426
Not enough data
8.4
277
Not enough data
8.7
425
Not enough data
8.5
374
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Listening
8.4
81
Not enough data
7.7
71
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.1
80
Not enough data
7.8
82
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Brand Signals
Not enough data
9.0
64
Not enough data
8.3
63
Not enough data
9.1
63
Brand Analytics
Not enough data
9.0
66
Not enough data
8.9
67
Platform
8.5
43
Not enough data
9.2
43
Not enough data
8.9
44
Not enough data
Predictions
9.0
43
Not enough data
8.7
44
Not enough data
Feature Not Available
Not enough data
8.5
43
Not enough data
9.0
44
Not enough data
8.8
44
Not enough data
Generative AI
9.2
6
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
132
Not enough data
8.3
96
Not enough data
8.4
72
Not enough data
Channels
8.4
66
Not enough data
8.8
135
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
50
Not enough data
Insight
8.3
67
Not enough data
8.3
121
Not enough data
8.0
48
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Qualtrics Strategy & Research are categorized as Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Qualtrics Strategy & Research is categorized as Brand Intelligence, Survey, Statistical Analysis, Market Intelligence, and User Research
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Strategy & Research
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Higher Education
7.0%
Marketing and Advertising
5.4%
Education Management
5.4%
Computer Software
5.2%
Other
66.6%
Higher Education
21.2%
Education Management
11.8%
Research
7.8%
Information Technology and Services
6.6%
Market Research
4.4%
Other
48.2%
Most Helpful Reviews
Qualtrics Customer Experience
Most Helpful Favorable Review
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Most Helpful Critical Review
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Qualtrics Strategy & Research
Most Helpful Favorable Review
Kerry M.
Verified User in Hospital & Health Care
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Most Helpful Critical Review
Verified User in Internet
It was very difficult to manage recruitment and panel distribution within Qualtrics. The implementation was very clunky, and I had to use outside means to fully accomplish this job.
Amanda W.
Verified User in Management Consulting
Clarabridge offers a fast, efficient way to handle unstructured data. Although there is still manual work involved when setting up a categorization structure, Clarabridge has some ways to suggest possible categories and themes. This greatly reduces the...
Kerry M.
Verified User in Hospital & Health Care
Qualtrics is a powerful and versatile tool that goes way beyond normal a normal survey solution. The great online documentation and the fast, friendly, and comprehensive support provided by the Qualtrics team enable novice and experienced users alike to use...
Verified User in Computer Software
Implementation and nickel | dime attitude of a professional services organization. The tool itself is a UI nightmare. The capabilities for text analytics are excellent, but it's like selling a good wine in a bottle with a messed-up cork. The implementation...
Verified User in Internet
It was very difficult to manage recruitment and panel distribution within Qualtrics. The implementation was very clunky, and I had to use outside means to fully accomplish this job.
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 comments
SW
I agree with you.Read more
What is the best way to learn Java scripts and build custom dashboards?
1 comment
AB
The text is in English and refers to a Java training course available in Nagpur. The link provided likely leads to more information about the course offered...Read more
Is qualtrics a CRM?
1 comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project
3 comments
MK
I highly recommend my users don't open Qualtrics until they've designed their survey/form/process "on paper." you shouldn't bother using Qualtrics until you...Read more
Are we the only organization having email deliverability issues to gmail accounts?
2 comments
JK
Bob - I recall we had similar reliability issues sending to Microsoft accounts a few years ago. It was solved by updating the sending email address for our...Read more
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