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Compare Paychex and SurePayroll 
At a Glance
Market Segments
Small-Business (75.6% of reviews)
Small-Business (91.5% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Contact SurePayroll
Paychex
Star Rating
(1,595)4.2 out of 5
Market Segments
Small-Business (75.6% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSurePayroll
Star Rating
(527)4.4 out of 5
Market Segments
Small-Business (91.5% of reviews)
Entry-Level Pricing
Contact SurePayroll
Learn more about SurePayrollSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurePayroll excels in "Ease of Use" with a score of 9.0, making it particularly user-friendly for small businesses. In contrast, Paychex, while still functional, has a lower score of 8.5, which some reviewers mention can lead to a steeper learning curve.
- Reviewers mention that SurePayroll's "Payroll Entry" feature is highly rated at 9.2, allowing for quick and efficient processing. Paychex, with a score of 8.8, is noted for its robust features but can be more complex, which some users find cumbersome.
- G2 users highlight SurePayroll's "Quality of Support" with a score of 8.7, indicating that customer service is responsive and helpful. Conversely, Paychex's support, rated at 8.4, is seen as adequate but not as personalized, leading some users to feel less supported during critical times.
- Users on G2 report that SurePayroll's "Direct Deposit" feature is seamless, scoring a perfect 9.4, which is crucial for timely employee payments. Paychex matches this score but users mention that the setup process can be more involved, which may delay implementation.
- Reviewers say that SurePayroll's "Employee Self Service" web portal is rated 8.7, providing employees with easy access to their information. Paychex also offers a self-service portal but scores slightly lower at 8.7, with some users noting that navigation can be less intuitive.
- Users report that SurePayroll's "Compliance" support is rated at 8.4, which helps small businesses stay on top of regulations. Paychex, with a lower score of 7.6, is noted for having comprehensive compliance features but can be overwhelming for users who are not familiar with regulatory requirements.
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Pricing
Entry-Level Pricing
SurePayroll
SurePayroll
Contact SurePayroll
Small Business Is Our Business.
Free Trial
Paychex
No trial information availableSurePayroll
Free Trial is available
Ratings
Meets Requirements
8.7
1,280
8.9
443
Ease of Use
8.5
1,339
8.9
448
Ease of Setup
8.3
954
8.9
307
Ease of Admin
8.6
937
9.2
306
Quality of Support
8.4
1,235
8.7
443
Has the product been a good partner in doing business?
8.5
937
9.1
307
Product Direction (% positive)
7.5
1,255
8.0
443
Features by Category
Core HR
8.1
112
Not enough data
7.8
105
Not enough data
7.8
51
Not enough data
8.1
75
Not enough data
8.4
112
Not enough data
7.7
113
Not enough data
Generative AI
4.3
5
Not enough data
Platform
7.6
298
Not enough data
7.6
152
Not enough data
Feature Not Available
Not enough data
8.3
386
Not enough data
8.5
395
Not enough data
8.0
279
Not enough data
8.3
387
Not enough data
8.5
409
Not enough data
Expense Reports
8.6
37
|
Verified
Not enough data
8.3
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
23
|
Verified
Not enough data
8.8
35
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
17
|
Verified
Not enough data
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
14
|
Verified
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
70
|
Verified
Not enough data
Mobile
7.8
23
|
Verified
Not enough data
7.7
19
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
Feature Not Available
Not enough data
7.8
22
|
Verified
Not enough data
Administration
8.6
24
|
Verified
Not enough data
Administration
8.1
130
|
Verified
Not enough data
8.0
132
|
Verified
Not enough data
8.1
136
|
Verified
Not enough data
8.0
126
|
Verified
Not enough data
8.3
193
|
Verified
Not enough data
Platform
8.3
211
|
Verified
Not enough data
7.8
94
|
Verified
Not enough data
7.4
30
Not enough data
8.2
203
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
7.7
71
|
Verified
Not enough data
Employee Self Service
8.7
829
|
Verified
8.7
327
|
Verified
8.1
524
|
Verified
8.0
185
|
Verified
8.4
508
|
Verified
8.0
192
|
Verified
Administration
8.7
833
|
Verified
9.1
366
|
Verified
8.0
539
|
Verified
8.2
188
|
Verified
9.4
907
|
Verified
9.3
353
|
Verified
8.6
385
|
Verified
8.7
180
|
Verified
9.0
758
|
Verified
8.8
262
|
Verified
8.8
543
|
Verified
8.4
137
|
Verified
8.6
435
|
Verified
9.0
248
|
Verified
9.2
760
|
Verified
8.9
258
|
Verified
9.2
810
|
Verified
9.0
242
|
Verified
Taxes
9.2
858
|
Verified
9.2
344
|
Verified
9.1
814
|
Verified
9.1
244
|
Verified
9.1
807
|
Verified
Feature Not Available
Integration
7.9
244
|
Verified
8.2
103
|
Verified
7.8
285
|
Verified
8.6
43
7.7
288
|
Verified
8.6
51
7.7
249
|
Verified
8.7
41
Platform
8.6
842
|
Verified
8.9
335
|
Verified
8.7
819
|
Verified
9.0
325
|
Verified
8.8
853
|
Verified
9.1
344
|
Verified
8.7
706
|
Verified
9.0
269
|
Verified
Benefits Administration Platform Features
8.3
225
Not enough data
8.0
189
Not enough data
7.1
106
Not enough data
8.3
165
Not enough data
8.6
182
Not enough data
8.3
217
Not enough data
8.5
203
Not enough data
8.0
146
Not enough data
Benefits Administration Platform Features
8.3
225
Not enough data
8.0
189
Not enough data
7.1
106
Not enough data
8.3
165
Not enough data
8.6
182
Not enough data
8.3
217
Not enough data
8.5
203
Not enough data
8.3
217
Not enough data
8.0
146
Not enough data
7.7
98
Not enough data
6.1
15
Not enough data
7.1
19
Not enough data
Generative AI
6.8
10
Not enough data
6.7
10
Not enough data
6.8
10
Not enough data
Platform
7.6
298
Not enough data
7.6
152
Not enough data
Feature Not Available
Not enough data
8.3
386
Not enough data
8.5
395
Not enough data
8.0
279
Not enough data
8.3
387
Not enough data
8.5
409
Not enough data
Compliance
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Not enough data
Platform
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Not enough data
Support
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
Automation
7.6
22
Not enough data
Logistics
8.1
27
Not enough data
7.8
24
Not enough data
7.1
20
Not enough data
Management
6.8
16
Not enough data
7.5
17
Not enough data
7.8
23
Not enough data
8.1
26
Not enough data
8.3
26
Not enough data
8.5
27
Not enough data
7.9
24
Not enough data
Monitoring
8.1
21
Not enough data
7.8
23
Not enough data
7.6
22
Not enough data
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
6.8
21
Not enough data
6.9
46
Not enough data
7.6
22
|
Verified
Not enough data
Platform
7.6
298
Not enough data
7.6
152
Not enough data
Feature Not Available
Not enough data
8.3
386
Not enough data
8.5
395
Not enough data
8.0
279
Not enough data
8.3
387
Not enough data
8.5
409
Not enough data
Background Check Administration
8.0
19
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
Background Check Data
8.6
6
Not enough data
7.5
6
Not enough data
8.3
8
Not enough data
Background Check Additional Functionality
7.4
7
Not enough data
8.3
6
Not enough data
7.0
5
Not enough data
Performance reviews
5.3
6
Not enough data
6.9
8
Not enough data
5.2
7
Not enough data
Goals
6.0
7
Not enough data
5.8
6
Not enough data
Feedback
6.5
8
Not enough data
6.4
7
Not enough data
6.4
7
Not enough data
5.8
6
Not enough data
Data
6.4
7
Not enough data
6.5
8
Not enough data
Agentic AI - Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Reports
7.9
8
Not enough data
7.6
9
Not enough data
7.6
9
Not enough data
9.4
9
Not enough data
Cleaning
8.0
10
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
Generative AI
8.8
7
Not enough data
8.6
7
Not enough data
7.1
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
8.0
101
Not enough data
8.4
109
Not enough data
8.4
91
Not enough data
7.6
44
Not enough data
7.2
43
Not enough data
7.1
43
Not enough data
Platform Additional Functionality
8.5
126
Not enough data
7.7
48
Not enough data
8.0
58
Not enough data
7.9
80
Not enough data
8.0
98
Not enough data
Platform Data
7.9
53
Not enough data
8.0
75
Not enough data
7.8
60
Not enough data
Platform
7.6
298
Not enough data
7.6
152
Not enough data
Feature Not Available
Not enough data
8.3
386
Not enough data
8.5
395
Not enough data
8.0
279
Not enough data
8.3
387
Not enough data
8.5
409
Not enough data
Recruiting and Onboarding
6.9
46
Not enough data
8.4
114
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Corporate Learning Management Systems
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
8.4
212
Not enough data
8.5
127
Not enough data
8.5
90
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
70
|
Verified
Not enough data
Mobile Time Tracking
8.4
145
Not enough data
Administration
8.1
130
|
Verified
Not enough data
8.0
132
|
Verified
Not enough data
8.1
136
|
Verified
Not enough data
8.0
126
|
Verified
Not enough data
8.3
193
|
Verified
Not enough data
Platform
8.3
211
|
Verified
Not enough data
7.8
94
|
Verified
Not enough data
7.4
30
Not enough data
8.2
203
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
7.7
71
|
Verified
Not enough data
Platform
7.6
298
Not enough data
7.6
152
Not enough data
Feature Not Available
Not enough data
8.3
386
Not enough data
8.5
395
Not enough data
8.0
279
Not enough data
8.3
387
Not enough data
8.5
409
Not enough data
Platform
7.6
298
Not enough data
7.6
152
Not enough data
Feature Not Available
Not enough data
8.3
386
Not enough data
8.5
395
Not enough data
8.0
279
Not enough data
8.3
387
Not enough data
8.5
409
Not enough data
Workforce Management Platform Features
8.8
30
Not enough data
8.3
26
Not enough data
8.7
67
Not enough data
8.5
66
Not enough data
8.5
28
Not enough data
Feature Not Available
Not enough data
8.9
40
Not enough data
9.1
58
Not enough data
7.8
26
Not enough data
8.5
37
Not enough data
Platform
7.6
298
Not enough data
7.6
152
Not enough data
Feature Not Available
Not enough data
8.3
386
Not enough data
8.5
395
Not enough data
8.0
279
Not enough data
8.3
387
Not enough data
8.5
409
Not enough data
Categories
Categories
Shared Categories
Paychex and SurePayroll are categorized as Payroll
Unique Categories
Paychex is categorized as PEO Providers, HR Analytics, Onboarding, Benefits Administration, Corporate Learning Management Systems, Time Tracking, Expense Management, Core HR, Workforce Management, Performance Management, HCM Software, Candidate Relationship Management, Background Check, and Time & Attendance
SurePayroll has no unique categories
Reviews
Reviewers' Company Size
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurePayroll
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
7.1%
Construction
6.3%
Hospital & Health Care
4.7%
Real Estate
4.0%
Accounting
3.8%
Other
74.1%
Insurance
5.6%
Financial Services
5.2%
Health, Wellness and Fitness
4.9%
Individual & Family Services
4.7%
Accounting
4.5%
Other
75.1%
Most Helpful Reviews
Paychex
Most Helpful Favorable Review
Jeff L.
Verified User in Utilities
We have been very happy with the level of service and expertise of the Paychex staff. The web site is easy to navigate and submit payroll information. Keeps things simple.
Most Helpful Critical Review
Verified User in Internet
I feel as though Paychex is falling behind the last two years. The software is outdated compared to other payroll vendors and my rep is harder is rarely available due to a higher volume of clients. I really hope Paychex can jump forward into this century...
SurePayroll
Most Helpful Favorable Review
Jonathan S.
Verified User in Retail
Quickness and convenience. I can get my payroll done in about 10-15 minutes, a bonus when I have a full-time job and a small business. I can get quick access to any report I ever need. Everything electronic is awesome, and managing employee information...
Most Helpful Critical Review
Missy W.
Verified User in Internet
If you are an employer in Pennsylvania, avoid this company at all costs! I have been with them the last few years and they have yet to get the local taxes correct. The time you are supposed to save having them run your payroll will be spent on fruitless...
Jeff L.
Verified User in Utilities
We have been very happy with the level of service and expertise of the Paychex staff. The web site is easy to navigate and submit payroll information. Keeps things simple.
Jonathan S.
Verified User in Retail
Quickness and convenience. I can get my payroll done in about 10-15 minutes, a bonus when I have a full-time job and a small business. I can get quick access to any report I ever need. Everything electronic is awesome, and managing employee information...
Verified User in Internet
I feel as though Paychex is falling behind the last two years. The software is outdated compared to other payroll vendors and my rep is harder is rarely available due to a higher volume of clients. I really hope Paychex can jump forward into this century...
Missy W.
Verified User in Internet
If you are an employer in Pennsylvania, avoid this company at all costs! I have been with them the last few years and they have yet to get the local taxes correct. The time you are supposed to save having them run your payroll will be spent on fruitless...
Discussions
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
How can I get customer support to adjust the initial payroll entries and to read my reports?
4 comments
CH
Good luck getting answers. Sure Payroll is the worst!Read more
What’s the difference between an exempt and nonexempt worker?
2 comments
LS
Nonexempt workers are covered by the Federal Labor Standards Act (FLSA), which specified minimum
wage, overtime rules and record-keeping requirements....Read more
What’s the difference between bi-weekly and semi-monthly payroll?
1 comment
BR
Bi-weekly is every 2 weeks with paydate on same day each cycle.
Semi-monthly is twice a month, usually on 1st & 16th, but falls on date, rather than day. If...Read more
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