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Compare NiCE CXone Mpower and Talkdesk 
At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
$85.00 1 Per user, Per month
NiCE CXone Mpower
Star Rating
(1,718)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansTalkdesk
Star Rating
(2,429)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$85.00 1 Per user, Per month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in Database Management with a score of 9.4, highlighting its robust capabilities in handling large datasets effectively, while Talkdesk, with a score of 9.1, is noted for its solid but slightly less comprehensive database features.
- Reviewers mention that Talkdesk shines in Ease of Use with a score of 9.1, making it more user-friendly for new agents compared to NICE CXone Mpower's score of 8.8, which some users find slightly more complex to navigate.
- G2 users highlight the superior Call Recording feature in NICE CXone Mpower, scoring 9.6, which reviewers say provides high-quality recordings and easy access, whereas Talkdesk's score of 9.1, while still good, lacks some of the advanced functionalities users expect.
- Users on G2 report that Talkdesk's Customer Support is highly rated, particularly for its Intelligent Search feature, scoring 9.1, which helps agents find information quickly, while NICE CXone Mpower's support features, although effective, score lower at 8.0.
- Reviewers mention that NICE CXone Mpower's IVR capabilities are exceptional, scoring 9.6, allowing for highly customizable and efficient call routing, while Talkdesk's IVR, scoring 9.0, is effective but lacks some of the advanced customization options that users desire.
- Users say that both platforms offer strong Omnichannel support, but NICE CXone Mpower's score of 8.7 is slightly higher than Talkdesk's 8.2, indicating that NICE CXone Mpower provides a more seamless experience across different communication channels.
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Pricing
Entry-Level Pricing
NiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Talkdesk
CX Cloud Digital Essentials
$85.00
1 Per user, Per month
Add the power of digital customer engagement to your Talkdesk contact center including chat, email, SMS, social channels, and more.
- Digital Engagement, Studio & Routing, Connections, API Access, Real-time Dashboards, and more.
Free Trial
NiCE CXone Mpower
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.8
1,183
8.9
1,970
Ease of Use
8.7
1,199
9.1
1,978
Ease of Setup
8.0
441
8.8
1,006
Ease of Admin
8.3
436
8.8
912
Quality of Support
8.4
1,103
8.8
1,750
Has the product been a good partner in doing business?
8.3
433
8.9
895
Product Direction (% positive)
8.2
1,100
8.7
1,877
Features by Category
Ticket and Case Management
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Not enough data
Platform
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Dialing Options
8.9
310
|
Verified
9.2
310
|
Verified
9.0
286
|
Verified
9.2
284
|
Verified
8.9
277
|
Verified
9.0
270
|
Verified
Agent Tools
8.9
258
|
Verified
9.0
256
|
Verified
9.0
262
|
Verified
9.2
242
|
Verified
8.9
275
|
Verified
9.1
245
|
Verified
9.2
312
|
Verified
9.4
339
|
Verified
Automation
8.8
229
|
Verified
9.1
234
|
Verified
9.0
223
|
Verified
9.1
230
|
Verified
9.0
246
|
Verified
9.1
250
|
Verified
8.9
209
|
Verified
8.9
216
|
Verified
9.0
241
|
Verified
9.0
254
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
7
9.1
153
8.8
7
9.0
146
8.3
7
9.0
149
Knowledge Management
8.8
7
9.1
148
7.6
7
9.1
145
8.1
7
9.1
150
Compliance
8.1
7
9.2
147
8.1
7
9.1
143
9.0
7
9.2
146
7.4
7
9.0
144
Customer Support
7.9
7
9.1
147
8.1
7
9.0
141
7.6
7
9.0
137
Data Security
8.3
7
9.1
134
8.6
7
9.2
135
8.3
7
9.3
143
8.8
7
9.2
131
Administration
8.8
7
9.0
154
8.8
7
9.2
166
8.6
7
9.1
172
Generative AI
Not enough data
8.6
38
Quality Assurance
9.0
252
9.2
358
9.0
236
9.0
329
8.8
261
8.9
366
Engagement
9.0
237
9.0
344
9.0
249
9.2
367
8.8
237
9.0
355
Performance
8.9
236
9.0
349
9.2
255
9.2
351
Generative AI
5.2
17
8.9
67
5.4
17
8.7
66
Channels
9.1
619
|
Verified
9.2
790
|
Verified
8.5
321
|
Verified
8.6
512
|
Verified
8.5
347
|
Verified
8.4
498
|
Verified
8.3
291
|
Verified
8.3
490
|
Verified
8.5
345
|
Verified
8.6
519
|
Verified
Generative AI
7.0
42
8.1
156
Functions
8.8
647
|
Verified
8.9
934
|
Verified
9.0
685
|
Verified
9.0
954
|
Verified
8.9
541
|
Verified
9.0
806
|
Verified
8.7
380
|
Verified
8.7
548
|
Verified
8.8
451
|
Verified
8.8
563
|
Verified
9.0
547
|
Verified
9.1
687
|
Verified
8.8
549
|
Verified
8.9
685
8.7
491
|
Verified
8.9
631
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
510
|
Verified
8.8
883
|
Verified
8.9
540
|
Verified
9.1
900
|
Verified
8.6
636
|
Verified
8.8
987
|
Verified
9.0
507
|
Verified
9.1
687
|
Verified
8.9
424
|
Verified
8.8
549
|
Verified
ServiceNow Apps
Not enough data
9.4
42
Not enough data
9.4
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
288
|
Verified
9.3
247
|
Verified
9.2
279
|
Verified
9.1
228
|
Verified
8.9
225
|
Verified
8.8
197
|
Verified
9.0
226
|
Verified
8.8
207
|
Verified
8.6
176
|
Verified
8.8
203
|
Verified
Administration
8.9
229
|
Verified
9.0
226
|
Verified
9.2
270
|
Verified
9.1
244
|
Verified
9.0
294
|
Verified
9.2
247
|
Verified
8.7
219
|
Verified
8.7
197
|
Verified
9.0
226
|
Verified
9.0
204
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
32
8.3
165
7.5
27
7.9
173
8.8
34
8.8
196
9.2
38
8.9
199
8.6
35
9.0
199
9.4
31
9.0
189
9.3
37
8.7
191
Generative AI
Feature Not Available
7.5
78
Workforce Management
9.4
36
9.0
197
9.0
33
8.8
189
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.4
38
9.1
201
8.8
39
8.9
204
Customer Support
Not enough data
8.0
54
Not enough data
8.0
55
Not enough data
7.9
55
Automation
Not enough data
8.1
54
Not enough data
8.1
54
Not enough data
8.0
54
Artificial Intelligence
Not enough data
8.0
55
Not enough data
8.3
54
Not enough data
7.9
52
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Not enough data
Self-Service Platform
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.7
5
8.6
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Automation
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Autonomy
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
NiCE CXone Mpower and Talkdesk are categorized as Customer Service Automation, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
NiCE CXone Mpower is categorized as Digital Customer Service Platforms, Help Desk, Customer Self-Service, and Proactive Notification
Talkdesk is categorized as AI Customer Support Agents, ServiceNow Store Apps, and AI Voice Assistants
Reviews
Reviewers' Company Size
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.3%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.1%
Hospital & Health Care
5.8%
Other
60.6%
Consumer Services
9.8%
Computer Software
8.5%
Information Technology and Services
6.2%
Telecommunications
5.7%
Education Management
5.3%
Other
64.5%
Most Helpful Reviews
NiCE CXone Mpower
Most Helpful Favorable Review
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Most Helpful Critical Review
Verified User in Health, Wellness and Fitness
There are limited reporting options that can be run, it would be nice to be able to customize the reports to fit what is needed. The biggest issue is that when you run a report you are required to enter in each agent on your team for every report pulled. ...
Talkdesk
Most Helpful Favorable Review
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Most Helpful Critical Review
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Gretchen G.
Verified User in Telecommunications
I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things...
Ken W.
Verified User in Internet
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I...
Verified User in Health, Wellness and Fitness
There are limited reporting options that can be run, it would be nice to be able to customize the reports to fit what is needed. The biggest issue is that when you run a report you are required to enter in each agent on your team for every report pulled. ...
Alexander S.
Verified User in Hospital & Health Care
Talkdesk promises features during the intial demo that aren't available in production. They are extremely slow to resolve issue and do not offer basic call center features like outbound surveys even on their highest plan. Avoid Talkdesk like the plague...
Alternatives
Discussions
Does it ever pause or get frozen after a call
2 comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are we working on a feature that would allow for the MyAgent box to remain on top of other windows?
1 comment
OS
Hi Emma. Thanks for your question. Please refer to our Customer Community at http://community.niceincontact.com . Our product team can answer any...Read more
What other features that you can do using inContact?
1 comment
JC
I'm not currently using their survey software but I was able to integrate with a third party that focuses on surveys and NPS. Most third parties have a very...Read more
Do you plan to have a mobile app for this?
3 comments
OT
The Talkdesk mobile app is available for iOS and Android.Read more
Can there be an option to send slack messages to agents personally?
2 comments
JK
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!Read more
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