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  6. Does it ever pause or get frozen after a call
Stefanie F.
SF
Inbound Customer Service Representative at Aclara
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Does it ever pause or get frozen after a call

like when you get a call and you end your call does is it get rrozen or say you refused a call.
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Malina G.
MG
Center Operations Supervisor at USA North 811
0
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect and then it registered as being "refused." We asked NICe about this and they had zero answers for us. It wasn't a hallucination.....it was REAL. Anyhow it has gotten better but NICE never explained anything . It does still happen every so often.
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Anthony A.
AA
Barista at Starbucks
0
In three months of use, 40 hours a week.... Not that often thankfully
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NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
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