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  6. Can there be an option to send slack messages to agents personally?
TM
Operations Team Lead
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Can there be an option to send slack messages to agents personally?

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TM
Operations Team Lead
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Thank you for your response. I am aware of that but I meant that if we could message the agents that are logged in but not on call. Because we usually message the agents from their TD status
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Jade K.
JK
Guest Experience Assistant Manager at The Escape Game
0
When an agent is on a call, you can view Live Reporting and click the three dots to send a Slack message!
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