Quick Response time to tickets/inquiries.
The system is very slow, making it difficult to complete tasks in a timely manner.
After a thorough selection process, our company chose Steelbrick as our solution for quoting. We chose Steelbrick because we wanted a tool that was native to Salesforce.com, we believed the tool would support our fairly complex pricing structure, and the...
Support cases are logged quickly, but it is difficult to get real actionable information from support. In most cases support tries to push the burden of the problem back on the user, rather than solving the problem. This has led to dissatisfaction among...
Quick Response time to tickets/inquiries.
After a thorough selection process, our company chose Steelbrick as our solution for quoting. We chose Steelbrick because we wanted a tool that was native to Salesforce.com, we believed the tool would support our fairly complex pricing structure, and the...
The system is very slow, making it difficult to complete tasks in a timely manner.
Support cases are logged quickly, but it is difficult to get real actionable information from support. In most cases support tries to push the burden of the problem back on the user, rather than solving the problem. This has led to dissatisfaction among...