Introducing G2.ai, the future of software buying.Try now
Compare LiveChat and LivePerson 
At a Glance
Market Segments
Small-Business (44.9% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$20.00
Contact Us
LiveChat
Star Rating
(756)4.5 out of 5
Market Segments
Small-Business (44.9% of reviews)
Entry-Level Pricing
$20.00
Browse all 4 pricing plansLivePerson
Star Rating
(171)4.2 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in ease of use with a score of 9.3, making it a favorite among small businesses. In contrast, LivePerson's ease of use score is lower at 8.3, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that LiveChat's ticket creation user experience is rated at 9.2, highlighting its intuitive interface. On the other hand, LivePerson's ticket management features are perceived as less user-friendly, with a score of 8.1, leading to some frustration among users.
- G2 users indicate that LiveChat's response automation features are particularly strong, scoring 9.2, which allows for efficient handling of customer inquiries. Conversely, LivePerson's automation capabilities are rated lower, with users noting that the automation can feel less responsive and less tailored to specific customer needs.
- Reviewers mention that LiveChat's customization options are robust, scoring 8.8, allowing businesses to tailor the chat experience to their brand. In contrast, LivePerson's customization features are rated lower at 7.6, with users expressing a desire for more flexibility in personalizing their chat interfaces.
- Users on G2 highlight LiveChat's quality of support, which is rated at 9.1, with many reviewers praising the responsiveness and helpfulness of the support team. LivePerson, however, has a lower support quality score of 8.3, with some users reporting slower response times and less effective resolutions.
- Reviewers say that LiveChat's integration capabilities are strong, with a score of 9.0, making it easy to connect with other tools and platforms. In contrast, LivePerson's integration score of 8.7 suggests that while it offers good options, users feel there could be more seamless connections with popular software.
Featured Products
Sponsored
Social Intents
(10)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
LiveChat
Starter
$20.00
When you just set up your small office / home office.
- 60-day chat history
- Basic chat customization
- Agent availability
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
LiveChat
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
9.1
681
8.5
146
Ease of Use
9.3
680
8.3
148
Ease of Setup
9.0
262
7.9
77
Ease of Admin
9.1
258
8.2
76
Quality of Support
9.1
631
8.3
145
Has the product been a good partner in doing business?
9.0
250
8.1
78
Product Direction (% positive)
8.3
674
5.2
143
Features by Category
Ticket and Case Management
9.2
243
Not enough data
9.1
241
Not enough data
9.0
235
Not enough data
9.2
250
Not enough data
8.6
153
Not enough data
9.0
228
Not enough data
9.1
227
Not enough data
8.9
139
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.3
217
|
Verified
Not enough data
9.3
229
|
Verified
Not enough data
9.4
261
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
105
Not enough data
Platform
9.1
77
|
Verified
Not enough data
8.4
276
|
Verified
7.7
28
|
Verified
9.3
83
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
9.0
209
|
Verified
Not enough data
9.1
213
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
51
Not enough data
8.1
55
Not enough data
8.3
56
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
52
Not enough data
8.7
20
Not enough data
8.1
53
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.8
10
Not enough data
8.8
11
Not enough data
9.1
13
Not enough data
8.8
10
Not enough data
8.8
7
Platform
Not enough data
9.2
11
Not enough data
9.0
10
Not enough data
8.9
12
Not enough data
8.0
11
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
8.7
9
Generative AI
Not enough data
8.6
6
Not enough data
8.9
6
Conversational Platform
Not enough data
6.8
16
Not enough data
8.0
16
Not enough data
8.1
13
Not enough data
8.4
16
Support Automation
Not enough data
8.0
15
Not enough data
8.0
16
Not enough data
8.7
17
Not enough data
7.8
17
Generative AI
Not enough data
8.3
7
Not enough data
8.6
7
Customer Support
Not enough data
8.1
6
Not enough data
Not enough data
Not enough data
8.3
6
Automation
Not enough data
8.7
5
Not enough data
8.1
6
Not enough data
8.3
6
Artificial Intelligence
Not enough data
7.9
7
Not enough data
8.6
6
Not enough data
8.3
7
Generative AI
Not enough data
9.0
5
Not enough data
9.3
5
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
9.1
316
|
Verified
9.1
30
|
Verified
8.9
320
|
Verified
8.8
29
|
Verified
8.4
217
7.5
14
8.8
265
|
Verified
8.6
22
|
Verified
8.8
26
8.7
10
|
Verified
Internal Use
8.4
276
|
Verified
7.7
28
|
Verified
8.8
297
|
Verified
8.4
21
|
Verified
8.6
247
|
Verified
8.6
17
|
Verified
8.6
253
|
Verified
8.0
22
|
Verified
8.7
239
|
Verified
9.0
18
|
Verified
8.4
245
|
Verified
7.7
24
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
12
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
7.9
7
Not enough data
7.9
8
Self-Service Platform
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
8.7(won by default)
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and LivePerson are categorized as Live Chat
Unique Categories
LiveChat is categorized as Help Desk
LivePerson is categorized as AI Voice Assistants, Conversational Commerce Platforms, AI SDRs, AI IT Agents, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, SAP Store, Conversational Support, Conversation Intelligence, Conversational Marketing, Chatbots, Bot Platforms, Social Customer Service, Customer Self-Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.4%
Retail
6.0%
Financial Services
4.1%
Internet
3.8%
Other
68.8%
Internet
16.9%
Retail
16.3%
Telecommunications
8.8%
Insurance
4.4%
Computer Software
4.4%
Other
49.4%
Most Helpful Reviews
LiveChat
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Most Helpful Critical Review
Verified User in Apparel & Fashion
I dislike that the response time is not fast enough
LivePerson
Most Helpful Favorable Review
Jon R.
Verified User in Market Research
I have used Live person for over 10 years! very easy to set up and use.
Most Helpful Critical Review
Jarl Gustaf J.
Verified User in Computer Software
Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy...
Eugenio S.
Verified User in Information Technology and Services
I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.
Jon R.
Verified User in Market Research
I have used Live person for over 10 years! very easy to set up and use.
Verified User in Apparel & Fashion
I dislike that the response time is not fast enough
Jarl Gustaf J.
Verified User in Computer Software
Underwhelming customer support. Not responding to emails, dodging important questions about the robustness of their backend and security, and ultimately ignoring a request for confirmation of termination. Very poor performance from the product and legacy...
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
