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Compare Gong and Outreach 
At a Glance
Market Segments
Mid-Market (69.5% of reviews)
Mid-Market (59.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Gong
Star Rating
(6,235)4.8 out of 5
Market Segments
Mid-Market (69.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GongOutreach
Star Rating
(3,479)4.3 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gong excels in Call Recording, scoring 9.6 compared to Outreach's 8.4. Reviewers mention that Gong's ability to capture and analyze calls provides deeper insights into customer interactions, making it a preferred choice for teams focused on conversation intelligence.
- Reviewers mention that Outreach shines in Email Tracking/Automation, with a score of 9.1, while Gong scores 7.6. Users say that Outreach's robust email automation features allow for seamless follow-ups and tracking, which is crucial for sales teams aiming to enhance their outreach efforts.
- Users on G2 highlight Gong's superior Conversation Intelligence capabilities, scoring 9.2 against Outreach's 8.2. Reviewers say that Gong's AI-driven insights help teams understand customer sentiment and improve sales strategies effectively.
- Reviewers mention that Outreach has a strong performance in Task Management, scoring 8.8, while Gong lags behind at 7.3. Users report that Outreach's task management features help sales reps stay organized and prioritize their daily activities efficiently.
- G2 users note that Gong outperforms Outreach in Ease of Use, with scores of 9.3 versus 8.3. Reviewers say that Gong's intuitive interface and user-friendly design make it easier for teams to adopt and utilize the software without extensive training.
- Users report that Outreach's Lead Follow-up capabilities are strong, scoring 8.3 compared to Gong's 7.5. Reviewers mention that Outreach's automated follow-up sequences help ensure that no lead is left unattended, which is vital for maintaining engagement.
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Pricing
Entry-Level Pricing
Gong
No pricing availableOutreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Gong
No trial information availableOutreach
No trial information availableRatings
Meets Requirements
9.4
4,758
8.7
2,626
Ease of Use
9.3
4,813
8.3
2,642
Ease of Setup
9.1
1,080
7.6
807
Ease of Admin
9.1
732
7.8
767
Quality of Support
9.3
3,365
8.3
2,387
Has the product been a good partner in doing business?
9.3
733
8.5
753
Product Direction (% positive)
9.0
4,440
8.5
2,456
Features by Category
Lead Facilitation
7.1
301
6.7
26
7.3
294
7.6
30
7.5
297
8.3
32
7.5
296
8.3
34
Organization
8.3
300
7.9
29
8.2
296
8.0
31
8.2
296
8.2
29
Performance Analysis
8.5
299
7.5
34
8.6
300
8.2
37
Sales Analysis
7.7
285
7.5
33
7.9
290
7.9
34
Generative AI
8.6
235
7.8
21
8.9
240
7.5
20
Agentic AI - AI Sales Assistant
8.3
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
9.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
Integrated Workflows
7.4
52
8.8
976
|
Verified
7.8
52
9.1
1025
|
Verified
8.3
51
8.5
837
|
Verified
7.0
49
8.3
767
|
Verified
8.3
50
8.5
975
|
Verified
7.9
51
8.6
371
8.3
48
8.3
319
Repeatability and Reportability
7.8
49
8.4
832
|
Verified
7.8
48
8.6
912
|
Verified
7.6
47
8.5
892
|
Verified
8.3
48
7.8
741
|
Verified
7.1
46
7.1
286
AI and Automation
7.4
45
7.9
311
7.3
44
7.4
280
7.1
43
7.7
320
7.1
41
7.3
271
8.0
43
7.1
265
Generative AI
7.7
45
6.7
113
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.6
2601
|
Verified
8.4
122
8.8
2329
|
Verified
7.9
102
9.1
2514
|
Verified
8.0
109
8.3
1669
|
Verified
Feature Not Available
Agent Performance Management
8.6
1748
|
Verified
Feature Not Available
8.3
2382
|
Verified
7.7
89
8.7
2169
|
Verified
7.9
93
Generative AI
8.9
546
7.5
34
Agentic AI - Conversation Intelligence
8.1
14
Not enough data
8.2
14
Not enough data
8.8
14
Not enough data
8.3
14
Not enough data
8.5
14
Not enough data
8.3
14
Not enough data
8.3
14
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
7.3
50
8.6
344
7.9
59
8.7
375
8.3
78
8.3
315
8.0
52
8.4
322
7.8
58
8.0
215
7.9
20
8.1
213
7.9
21
CRM Data Enrichment
9.0
369
8.7
91
8.8
355
8.7
100
9.1
390
8.2
73
Feature Not Available
Feature Not Available
8.6
217
8.2
21
Account Management
8.1
293
7.9
68
8.3
308
7.8
69
8.4
318
8.0
69
8.7
339
8.5
79
8.6
226
7.8
23
8.1
208
8.0
20
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.6
186
Not enough data
8.2
227
|
Verified
Not enough data
7.1
159
|
Verified
Not enough data
8.4
239
|
Verified
Personalization
Not enough data
8.3
258
|
Verified
Not enough data
7.8
265
|
Verified
Not enough data
8.2
317
|
Verified
Not enough data
8.1
222
|
Verified
Administrative
Not enough data
8.7
301
|
Verified
Not enough data
8.4
253
|
Verified
Not enough data
8.5
259
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
1418
Not enough data
8.4
1359
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
1385
Not enough data
8.9
1411
Not enough data
8.5
1386
Not enough data
8.3
1037
Not enough data
9.0
1427
Generative AI
Not enough data
6.8
147
Agentic AI - Sales Analytics
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
Data Sourcing
8.5
687
7.8
146
8.7
732
7.9
161
8.5
659
Feature Not Available
8.9
746
8.1
175
8.6
671
7.7
155
Predictive Analytics
8.1
665
7.3
129
8.4
691
7.4
123
8.2
678
7.0
114
8.3
664
7.4
122
Sales Management
8.5
700
8.0
137
8.2
665
Feature Not Available
8.7
702
7.8
152
9.0
767
8.8
177
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.5
797
Not enough data
7.9
891
Not enough data
8.4
1017
Not enough data
8.8
1075
Not enough data
Not enough data
Contacts
Not enough data
8.6
1131
Not enough data
8.0
971
Not enough data
8.4
1051
Insights
Not enough data
8.3
1078
|
Verified
Not enough data
8.4
1036
Not enough data
7.8
580
Not enough data
9.1
1176
Not enough data
8.1
1023
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.0
1903
|
Verified
8.3
196
|
Verified
9.0
2114
|
Verified
8.2
195
|
Verified
8.6
1466
|
Verified
8.2
178
|
Verified
9.2
2154
|
Verified
8.0
141
|
Verified
Feedback
9.3
2310
|
Verified
8.3
164
|
Verified
9.0
1791
|
Verified
8.2
161
|
Verified
9.0
1834
|
Verified
8.1
140
8.8
1547
|
Verified
8.3
173
|
Verified
8.9
1732
|
Verified
8.4
191
|
Verified
8.9
1820
|
Verified
8.3
190
|
Verified
Feature Not Available
Feature Not Available
Generative AI
9.0
328
6.7
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Outreach are categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Analytics, and Sales Engagement
Unique Categories
Gong has no unique categories
Outreach is categorized as Outbound Call Tracking, Email Tracking, Sales Performance Management, and AI SDRs
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.8%
Information Technology and Services
16.7%
Marketing and Advertising
9.0%
Internet
5.2%
Financial Services
3.2%
Other
28.2%
Computer Software
37.0%
Information Technology and Services
18.3%
Marketing and Advertising
7.2%
Internet
6.4%
Financial Services
3.1%
Other
28.0%
Most Helpful Reviews
Gong
Most Helpful Favorable Review
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Most Helpful Critical Review
Iris P.
Verified User in Computer Software
It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked...
Outreach
Most Helpful Favorable Review
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Most Helpful Critical Review
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Matt S.
Verified User in Marketing and Advertising
Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used
Verified User in Information Technology and Services
Its just give you good analytics apart from it nothing special about this tool.
Iris P.
Verified User in Computer Software
It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked...
Jordan R.
Verified User in Accounting
Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic...
Discussions
What is gong software?
6 comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 comments
IS
We also used it for hiring workflow.Read more
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