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- Fin by Intercom
- Zendesk Support Suite
- Fin by Intercom-vs-Zendesk Support Suite
Compare Fin by Intercom and Zendesk Support Suite 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Mid-Market (45.4% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$19.00 1 user per month billed annually
Fin by Intercom
Star Rating
(3,448)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansZendesk Support Suite
Star Rating
(6,222)4.3 out of 5
Market Segments
Mid-Market (45.4% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite offers a robust ticket creation user experience with a score of 8.8, while Intercom closely follows with 8.7. Reviewers mention that Zendesk's interface is intuitive, making it easy to create and manage tickets efficiently.
- Reviewers mention that Intercom excels in live chat functionality, scoring an impressive 9.5 compared to Zendesk's 8.7. Users say that Intercom's live chat feature is seamless and integrates well with their workflows, enhancing real-time customer engagement.
- Users on G2 highlight that Zendesk Support Suite has a strong email management system, scoring 9.0, which is slightly lower than Intercom's 9.4 for chat support. Reviewers say that Zendesk's email tracking and automation features are particularly beneficial for managing customer inquiries.
- Reviewers mention that Intercom shines in its proactive engagement capabilities, scoring 9.0, while Zendesk's score is lower at 8.1. Users report that Intercom's proactive messaging helps in reaching out to customers before they even ask for help, improving overall customer satisfaction.
- Users report that Zendesk's SLA management features score 8.1, which is lower than Intercom's 8.4. Reviewers mention that while Zendesk provides essential SLA tracking, Intercom's features are more advanced, allowing for better compliance and customer service management.
- G2 users highlight that Intercom's customization options score 8.8, significantly higher than Zendesk's 8.1. Reviewers say that Intercom allows for more tailored experiences, enabling businesses to adapt the software to their specific needs effectively.
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Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Zendesk Support Suite
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Fin by Intercom
Free Trial is available
Zendesk Support Suite
Free Trial is available
Ratings
Meets Requirements
8.8
2,626
8.6
4,812
Ease of Use
8.9
2,655
8.5
4,855
Ease of Setup
8.5
1,285
7.9
2,921
Ease of Admin
8.7
1,195
8.2
2,945
Quality of Support
8.7
2,524
8.4
4,501
Has the product been a good partner in doing business?
8.8
1,195
8.4
2,869
Product Direction (% positive)
8.8
2,476
7.9
4,467
Features by Category
Ticket and Case Management
8.7
1031
|
Verified
8.8
2268
|
Verified
8.8
1049
|
Verified
8.7
2284
|
Verified
8.7
1025
|
Verified
8.5
2209
|
Verified
8.6
1073
|
Verified
8.4
2056
|
Verified
8.3
614
|
Verified
8.1
1644
|
Verified
8.8
1070
|
Verified
8.4
2121
|
Verified
8.8
993
|
Verified
8.6
2108
|
Verified
8.6
894
|
Verified
8.2
1575
|
Verified
Generative AI
8.3
187
7.3
138
8.2
189
7.2
140
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
825
|
Verified
8.4
1786
|
Verified
8.8
1024
|
Verified
8.8
2032
|
Verified
9.4
1197
|
Verified
8.4
1450
|
Verified
8.3
748
8.0
1155
|
Verified
7.6
464
8.1
1039
|
Verified
Platform
8.3
638
|
Verified
7.7
1128
|
Verified
8.3
1156
|
Verified
8.0
1496
|
Verified
8.8
741
|
Verified
8.2
1696
|
Verified
8.7
707
|
Verified
8.1
1487
|
Verified
8.1
933
|
Verified
7.8
2086
|
Verified
8.1
936
|
Verified
7.9
2155
|
Verified
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
193
|
Verified
Not enough data
7.9
174
|
Verified
Not enough data
8.3
221
|
Verified
Service Desk
Not enough data
9.0
250
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.6
214
|
Verified
Management
Not enough data
8.3
186
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
8.3
176
|
Verified
Not enough data
8.0
136
|
Verified
Not enough data
8.2
129
Functionality
Not enough data
9.0
201
|
Verified
Not enough data
8.5
165
Not enough data
8.4
173
|
Verified
Not enough data
8.6
183
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.1
581
Not enough data
7.9
562
Not enough data
8.2
624
Knowledge Management
Not enough data
8.6
765
Not enough data
8.2
615
Not enough data
7.8
667
Compliance
Not enough data
8.3
545
Not enough data
8.2
507
Not enough data
8.2
510
Not enough data
8.0
482
Customer Support
Not enough data
8.0
626
Not enough data
7.8
602
Not enough data
7.8
437
Data Security
Not enough data
8.1
450
Not enough data
8.1
452
Not enough data
8.3
543
Not enough data
8.5
489
Administration
Not enough data
8.2
636
Not enough data
8.3
747
Not enough data
8.6
751
Generative AI
Not enough data
Feature Not Available
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Not enough data
Design
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Usability
Not enough data
8.3
600
Not enough data
8.3
595
Not enough data
8.3
566
Reporting
Not enough data
8.3
525
Not enough data
7.9
499
Not enough data
8.1
579
Generative AI
Not enough data
7.1
118
Not enough data
7.0
117
Responses
9.1
66
8.1
40
9.1
68
8.6
47
9.0
65
8.3
48
Automation - AI Agents
8.4
45
6.1
6
8.8
47
6.4
6
Feature Not Available
6.4
6
8.2
46
6.4
6
8.8
46
6.4
6
Platform
9.2
64
8.3
48
8.9
64
8.4
46
9.1
65
8.4
42
Autonomy - AI Agents
8.5
47
6.1
6
8.7
48
6.1
6
8.5
47
6.1
6
8.6
50
6.4
6
Generative AI
Feature Not Available
7.6
12
8.8
34
8.0
11
Responses
8.8
534
8.1
405
8.8
525
8.0
402
9.1
524
8.3
389
8.9
496
8.1
387
8.7
420
8.1
295
Platform
9.5
550
8.6
409
9.0
521
8.2
406
8.8
518
8.2
402
8.7
501
8.2
402
8.4
361
Feature Not Available
8.9
468
Feature Not Available
8.9
524
8.3
394
Generative AI
Feature Not Available
8.1
53
8.5
84
7.9
52
Conversational Platform
8.7
1010
8.1
775
8.7
789
8.2
634
8.8
810
8.1
601
9.0
733
8.1
668
Support Automation
8.7
815
8.1
636
8.7
854
8.2
679
8.6
472
8.4
632
8.8
762
8.0
710
Generative AI
Feature Not Available
7.6
126
Feature Not Available
7.7
126
Messaging Channels
Not enough data
7.6
64
Not enough data
9.0
156
Not enough data
8.3
78
Not enough data
8.4
86
Administration
Not enough data
8.1
92
Not enough data
8.9
140
Not enough data
8.2
97
Not enough data
8.4
129
Customer Support
8.8
125
7.4
28
7.8
115
6.4
23
9.2
128
7.6
28
Automation
8.7
127
7.6
27
8.6
132
8.3
27
8.7
121
7.7
28
Artificial Intelligence
8.6
123
7.3
28
8.7
121
7.2
29
8.6
123
7.1
29
Generative AI
8.3
228
Feature Not Available
8.3
226
7.5
79
Feature Not Available
Feature Not Available
Communication
9.3
1361
|
Verified
8.6
797
|
Verified
8.9
1369
|
Verified
8.4
815
|
Verified
8.8
1115
|
Verified
8.0
572
9.1
1280
|
Verified
8.4
593
|
Verified
8.5
522
7.9
373
Internal Use
8.3
1156
|
Verified
8.0
1496
|
Verified
8.8
1022
|
Verified
8.4
705
|
Verified
8.4
973
|
Verified
8.0
506
8.7
1172
|
Verified
8.4
753
9.0
1244
|
Verified
8.6
680
|
Verified
8.6
1214
|
Verified
8.2
707
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
9.0
595
8.5
1426
8.9
594
8.4
1363
Feature Not Available
8.0
954
8.3
434
7.7
577
8.5
480
7.9
709
Self-Service Platform
8.7
476
8.2
757
8.8
480
8.2
772
8.3
418
7.6
589
8.7
465
8.1
735
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
6.7(won by default)
41
Feature Not Available
6.7(won by default)
42
Process
9.3(won by 0.9)
81
8.4
527
9.0(tied score)
78
9.0(tied score)
703
9.6(won by 0.8)
81
8.8
652
Channels
9.4(won by 0.4)
81
9.0
702
8.8(won by 0.5)
80
8.3
548
9.5(won by 0.8)
83
8.7
526
8.5(won by 0.3)
73
8.2
448
8.8(won by 0.5)
75
8.3
384
Insight
9.2(won by 1.1)
78
8.1
502
9.3(won by 1.0)
79
8.3
613
8.9(won by 0.5)
75
8.4
525
9.4(won by 0.7)
75
8.7
632
Generative AI
Feature Not Available
7.5
52
Feature Not Available
7.5
51
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.4
33
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
7.5
32
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.0
33
Not enough data
7.6
33
Not enough data
7.9
33
Not enough data
8.3
32
Not enough data
Automation
8.2
33
Not enough data
7.6
31
Not enough data
7.1
30
Not enough data
Autonomy
7.3
33
Not enough data
7.9
33
Not enough data
7.2
31
Not enough data
7.9
31
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Zendesk Support Suite are categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Communications Management, Digital Adoption Platform, and Conversational Marketing
Zendesk Support Suite is categorized as Conversational Commerce Platforms, Complaint Management, Contact Center Knowledge Base, AI IT Agents, Genesys AppFoundry Marketplace, IT Service Management (ITSM) Tools, Google Workspace for Sales, Google Workspace Communication Tools, and Proactive Notification
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Support Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.0%
Computer Software
14.1%
Information Technology and Services
12.5%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.2%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Zendesk Support Suite
Most Helpful Favorable Review
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Most Helpful Critical Review
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Abbey S.
Verified User in Computer Software
The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Justin P.
Verified User in Staffing and Recruiting
The service is non-existent. We had 17 professional licenses running us around 125 USD a month (around $2,100 a month), and anytime you needed help there was no live chat, no phone number and support would take hours if not days to get back to you for even...
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Zendesk is a popular customer service platform known for its user-friendly interface and robust features. It is generally well-regarded for its ability to streamline customer support processes, offering tools for ticketing, live chat, and customer engagement. However, its effectiveness can vary depending on the specific needs and size of a business. It's recommended to evaluate its features against your requirements to determine if it's a good fit for you.
8 comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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