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Compare Fin by Intercom and respond.io 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $99.00 Per Month
Fin by Intercom
Star Rating
(3,457)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansrespond.io
Star Rating
(341)4.8 out of 5
Market Segments
Small-Business (75.5% of reviews)
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while Fin by Intercom offers a solid Proactive Engagement score of 9.0, respond.io's score of 8.9 is still commendable, with reviewers mentioning that both platforms effectively initiate conversations with users, but Fin's approach feels more intuitive and engaging.
- Reviewers mention that respond.io excels in Ease of Use with a score of 9.3 compared to Fin by Intercom's 8.9. Users on G2 highlight that respond.io's interface is more user-friendly, making it easier for small businesses to navigate and utilize its features without extensive training.
- G2 users note that respond.io has a higher Quality of Support score of 9.2, while Fin by Intercom scores 8.7. Reviewers say that respond.io's customer service is responsive and helpful, often resolving issues faster than Fin's support team, which can sometimes be slow to respond.
- Users say that both products perform well in Multi-Channel Coverage, but respond.io's score of 9.3 outshines Fin by Intercom's 8.8. Reviewers mention that respond.io seamlessly integrates various communication channels, allowing for a more cohesive customer experience.
- Reviewers mention that Fin by Intercom has a slight edge in the Inbound Identification feature, scoring 8.8, equal to respond.io. However, users report that respond.io's overall identification process feels more streamlined and efficient, enhancing user engagement.
- Users on G2 highlight that while both products offer good Self-Serve Support, Fin by Intercom's score of 8.8 is slightly better than respond.io's 8.6. Reviewers say that Fin's knowledge base and resources are more comprehensive, making it easier for users to find solutions independently.
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Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Fin by Intercom
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.8
2,634
9.1
175
Ease of Use
8.9
2,663
9.3
260
Ease of Setup
8.5
1,292
9.0
199
Ease of Admin
8.7
1,199
9.2
121
Quality of Support
8.7
2,532
9.2
166
Has the product been a good partner in doing business?
8.8
1,199
9.3
120
Product Direction (% positive)
8.8
2,484
9.7
173
Features by Category
Ticket and Case Management
8.7
1032
|
Verified
Not enough data
8.8
1050
|
Verified
Not enough data
8.7
1026
|
Verified
Not enough data
8.6
1074
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
895
|
Verified
Not enough data
Generative AI
8.3
187
Not enough data
8.2
189
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
826
|
Verified
Not enough data
8.8
1025
|
Verified
Not enough data
9.4
1198
|
Verified
Not enough data
8.4
749
Not enough data
7.6
464
Not enough data
Platform
8.3
640
|
Verified
Not enough data
8.3
1160
|
Verified
Not enough data
8.8
743
|
Verified
Not enough data
8.7
709
|
Verified
Not enough data
8.1
935
|
Verified
Not enough data
8.1
938
|
Verified
Not enough data
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
198
9.3
125
8.4
190
8.9
121
7.6
179
Feature Not Available
Design
8.6
195
9.0
121
8.5
197
Feature Not Available
8.8
202
8.9
124
8.7
193
8.8
121
8.8
187
8.9
119
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
91
Responses
9.2
67
Not enough data
9.2
69
Not enough data
9.0
66
Not enough data
Automation - AI Agents
8.4
46
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
8.3
47
Not enough data
8.8
47
Not enough data
Platform
9.3
65
Not enough data
8.9
65
Not enough data
9.1
66
Not enough data
Autonomy - AI Agents
8.5
48
Not enough data
8.7
49
Not enough data
8.6
48
Not enough data
8.6
51
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
35
Not enough data
Responses
8.8
535
Not enough data
8.8
526
Not enough data
9.1
525
Not enough data
8.9
497
Not enough data
8.7
421
Not enough data
Platform
9.5
551
Not enough data
9.0
522
Not enough data
8.8
519
Not enough data
8.7
502
Not enough data
8.4
362
Not enough data
8.9
469
Not enough data
8.9
525
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
85
Not enough data
Conversational Platform
8.7
1012
8.9
94
8.7
791
8.9
93
8.8
812
8.8
94
9.0
735
8.9
93
Support Automation
8.7
817
8.8
91
8.7
856
8.7
91
8.6
473
8.7
92
8.8
763
8.6
92
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.0
72
Customer Support
8.8
128
Not enough data
7.8
119
Not enough data
9.2
132
Not enough data
Automation
8.7
131
Not enough data
8.7
136
Not enough data
8.7
125
Not enough data
Artificial Intelligence
8.6
127
Not enough data
8.7
125
Not enough data
8.6
127
Not enough data
Generative AI
8.3
230
Not enough data
8.3
228
Not enough data
Feature Not Available
Not enough data
Communication
9.3
1363
|
Verified
Not enough data
8.9
1371
|
Verified
Not enough data
8.8
1117
|
Verified
Not enough data
9.1
1282
|
Verified
Not enough data
8.5
524
Not enough data
Internal Use
8.3
1160
|
Verified
Not enough data
8.8
1024
|
Verified
Not enough data
8.4
975
|
Verified
Not enough data
8.7
1174
|
Verified
Not enough data
9.0
1246
|
Verified
Not enough data
8.6
1216
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
595
Not enough data
8.9
594
Not enough data
Feature Not Available
Not enough data
8.3
434
Not enough data
8.5
480
Not enough data
Self-Service Platform
8.7
476
Not enough data
8.8
480
Not enough data
8.3
418
Not enough data
8.7
465
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Not enough data
Channels
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Not enough data
Insight
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
31
Not enough data
9.3
30
Not enough data
9.2
31
Not enough data
8.9
31
Not enough data
9.1
31
Not enough data
9.1
31
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
31
Not enough data
9.2
30
Not enough data
8.9
30
Not enough data
9.1
31
Customer Query Resolution - AI Customer Support Agents
7.4
36
Not enough data
8.0
36
Not enough data
8.1
35
Not enough data
8.6
35
Not enough data
7.7
35
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.2
36
Not enough data
7.8
36
Not enough data
8.0
36
Not enough data
8.4
35
Not enough data
Automation
8.3
36
Not enough data
7.8
34
Not enough data
7.3
33
Not enough data
Autonomy
7.5
36
Not enough data
8.1
36
Not enough data
7.2
34
Not enough data
8.0
34
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and respond.io are categorized as Conversational Support and Customer Communications Management
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
respond.io is categorized as WhatsApp Marketing
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.9%
Other
43.0%
Leisure, Travel & Tourism
7.2%
Marketing and Advertising
6.9%
Information Technology and Services
6.3%
Consumer Services
5.4%
Computer Software
5.4%
Other
69.0%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
respond.io
Most Helpful Favorable Review
Verified User in Manufacturing
the truth is I don't like it because it doesn't allow us to see the client's profile picture we don't know if the person writing to us is a man or a woman
Most Helpful Critical Review
Verified User in Information Technology and Services
Works better on a PC but not good on mobile devices as I find it difficult to use.
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Verified User in Manufacturing
the truth is I don't like it because it doesn't allow us to see the client's profile picture we don't know if the person writing to us is a man or a woman
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Information Technology and Services
Works better on a PC but not good on mobile devices as I find it difficult to use.
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What does respond io do?
2 comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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