Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and Freshdesk 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0.00 Per Month
Fin by Intercom
Star Rating
(3,448)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansFreshdesk
Star Rating
(3,549)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk offers a robust Help Desk feature with a score of 9.1, which many find intuitive and effective for managing customer inquiries. In contrast, Fin by Intercom shines with a score of 9.4, with reviewers mentioning its seamless integration with other tools and a more user-friendly interface.
- Reviewers mention that Freshdesk's Ticket Collaboration feature scores 8.7, allowing teams to work together efficiently. However, users on G2 highlight that Fin by Intercom excels in this area with a score of 8.8, emphasizing its real-time collaboration tools that enhance team communication.
- Users say that Freshdesk's Live Chat functionality, rated at 8.8, is reliable but lacks some advanced features. In contrast, Fin by Intercom's Live Chat scores an impressive 9.5, with reviewers praising its proactive engagement capabilities and AI-driven responses that improve customer interaction.
- Reviewers mention that Freshdesk's Knowledge Base feature is solid with a score of 8.7, but Fin by Intercom outperforms it with a score of 9.0. Users appreciate the ease of creating and managing articles in Fin, which they find more intuitive and visually appealing.
- Users report that Freshdesk's Automation capabilities score 8.6, providing basic automation features. However, Fin by Intercom's automation features, rated at 8.8, are highlighted by reviewers for their advanced customization options and ease of use, making it easier to set up workflows.
- G2 users mention that Freshdesk's Email Tracking feature scores 8.6, which is effective but lacks some depth. In comparison, Fin by Intercom's Email Tracking, rated at 8.4, is noted for its integration with other communication channels, allowing for a more comprehensive view of customer interactions.
Featured Products
Sponsored
Social Intents
(10)
Customer Self-Service
Visit Website
Sponsored
Crescendo.ai
Customer Self-Service
Visit Website
Sponsored
Glia
(55)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Freshdesk
FREE
$0.00
Per Month
Free forever plan
- Upto 2 agents
- Knowledge base
- Team collaboration
Free Trial
Fin by Intercom
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
2,626
8.6
3,119
Ease of Use
8.9
2,655
8.8
3,139
Ease of Setup
8.5
1,285
8.6
2,199
Ease of Admin
8.7
1,195
8.7
2,140
Quality of Support
8.7
2,524
8.7
3,019
Has the product been a good partner in doing business?
8.8
1,195
8.8
2,065
Product Direction (% positive)
8.8
2,476
8.7
3,095
Features by Category
Ticket and Case Management
8.7
1031
|
Verified
8.9
2145
|
Verified
8.8
1049
|
Verified
8.8
2155
|
Verified
8.7
1025
|
Verified
8.5
2068
|
Verified
8.6
1073
|
Verified
8.5
1961
|
Verified
8.3
614
|
Verified
8.3
1728
|
Verified
8.8
1070
|
Verified
8.5
2015
|
Verified
8.8
993
|
Verified
8.7
1935
|
Verified
8.6
894
|
Verified
8.2
1300
|
Verified
Generative AI
8.3
187
7.3
274
8.2
189
7.4
272
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
825
|
Verified
8.6
1851
|
Verified
8.8
1024
|
Verified
8.9
1998
|
Verified
9.4
1197
|
Verified
8.4
1244
|
Verified
8.3
748
8.0
1127
|
Verified
7.6
464
8.0
874
|
Verified
Platform
8.3
638
|
Verified
8.1
1090
|
Verified
8.3
1156
|
Verified
8.1
1596
|
Verified
8.8
741
|
Verified
8.6
1482
|
Verified
8.7
707
|
Verified
8.3
1078
|
Verified
8.1
933
|
Verified
8.0
1798
|
Verified
8.1
936
|
Verified
8.3
1896
|
Verified
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
197
8.3
323
8.4
189
7.9
305
7.5
178
7.4
296
Design
8.6
194
8.2
300
8.5
196
7.8
306
8.8
201
8.2
327
8.7
192
8.3
313
8.8
186
8.4
304
Generative AI
Feature Not Available
7.7
238
Feature Not Available
7.7
238
Usability
Not enough data
8.7
241
Not enough data
8.7
238
Not enough data
8.8
233
Reporting
Not enough data
8.6
227
Not enough data
8.5
223
Not enough data
8.6
234
Generative AI
Not enough data
7.6
163
Not enough data
7.6
163
Responses
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Not enough data
Automation - AI Agents
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Not enough data
Platform
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Not enough data
Autonomy - AI Agents
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
34
Not enough data
Responses
8.8
534
Not enough data
8.8
525
Not enough data
9.1
524
Not enough data
8.9
496
Not enough data
8.7
420
Not enough data
Platform
9.5
550
Not enough data
9.0
521
Not enough data
8.8
518
Not enough data
8.7
501
Not enough data
8.4
361
Not enough data
8.9
468
Not enough data
8.9
524
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
84
Not enough data
Conversational Platform
8.7
1010
8.3
400
8.7
789
8.3
346
8.8
810
8.3
340
9.0
733
8.4
276
Support Automation
8.7
815
8.4
357
8.7
854
8.4
377
8.6
472
8.2
341
8.8
762
8.2
281
Generative AI
Feature Not Available
7.5
180
Feature Not Available
7.5
177
Customer Support
8.8
125
Not enough data
7.8
115
Not enough data
9.2
128
Not enough data
Automation
8.7
127
Not enough data
8.6
132
Not enough data
8.7
121
Not enough data
Artificial Intelligence
8.6
123
Not enough data
8.7
121
Not enough data
8.6
123
Not enough data
Generative AI
8.3
228
7.7
97
8.3
226
7.8
96
Feature Not Available
7.4
95
Communication
9.3
1361
|
Verified
8.8
559
|
Verified
8.9
1369
|
Verified
8.7
576
|
Verified
8.8
1115
|
Verified
8.7
471
|
Verified
9.1
1280
|
Verified
8.5
175
8.5
522
8.1
179
Internal Use
8.3
1156
|
Verified
8.1
1596
|
Verified
8.8
1022
|
Verified
8.6
182
8.4
973
|
Verified
8.2
162
8.7
1172
|
Verified
8.8
538
|
Verified
9.0
1244
|
Verified
8.8
496
|
Verified
8.6
1214
|
Verified
8.5
525
|
Verified
Generative AI
Feature Not Available
7.9
129
Self-Service Experience
9.0
595
8.7
943
8.9
594
8.6
897
Feature Not Available
8.3
672
8.3
434
8.2
226
8.5
480
8.4
241
Self-Service Platform
8.7
476
8.5
238
8.8
480
8.6
243
8.3
418
7.9
204
8.7
465
8.5
221
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.2(won by default)
69
Feature Not Available
8.0(won by default)
69
Process
9.3(won by 0.7)
81
8.6
147
9.0
78
9.3(won by 0.3)
467
9.6(won by 1.0)
81
8.6
359
Channels
9.4(won by 0.2)
81
9.2
462
8.8(tied score)
80
8.8(tied score)
402
9.5(won by 0.7)
83
8.8
363
8.5
73
8.6(won by 0.1)
325
8.8(won by default)
75
Feature Not Available
Insight
9.2(won by 0.5)
78
8.7
366
9.3(won by 0.6)
79
8.7
155
8.9(won by 0.2)
75
8.7
359
9.4(won by 0.3)
75
9.1
431
Generative AI
Feature Not Available
7.7
74
Feature Not Available
7.7
74
Customer Query Resolution - AI Customer Support Agents
7.4
33
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
7.5
32
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.0
33
Not enough data
7.6
33
Not enough data
7.9
33
Not enough data
8.3
32
Not enough data
Automation
8.2
33
Not enough data
7.6
31
Not enough data
7.1
30
Not enough data
Autonomy
7.3
33
Not enough data
7.9
33
Not enough data
7.2
31
Not enough data
7.9
31
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Freshdesk are categorized as AI Customer Support Agents, Help Desk, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Chatbots
Freshdesk is categorized as Complaint Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.0%
Information Technology and Services
17.1%
Computer Software
12.7%
Internet
4.2%
Financial Services
4.0%
Education Management
3.6%
Other
58.3%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Freshdesk
Most Helpful Favorable Review
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Most Helpful Critical Review
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Eugenio S.
Verified User in Information Technology and Services
I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.
Clyde C.
Verified User in Music
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Computer Software
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account. When we finally got an answer...
Alternatives
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Freshdesk used for?
4 comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management.
3 comments
DD
CertainlyRead more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
