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What innovative customer service strategies are companies implementing using Freshdesk?
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How is Freshdesk being used to enhance operational efficiency and user experience in its specific...
How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?
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What is the difference between freshdesk and Freshservice?
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Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to ...
Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management capabilities.
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What is freshdesk software?
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At Freshdesk we believe in empowering YOU our customers to be able to provide seamless customer support across multiple channels.
Inclusive of the traditional support channels like email and phone, Freshdesk also allows you to provide support via the following channels
1. Twitter
2. Facebook
3.... Read more
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My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and... Read more
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The only caveats we had regarding the FreshDesk by FreshWorks software would be the widget and bot features. These are prebuilt, and workflow automation templates are not; if templates existed, users might have an easier time getting accustomed to the software.
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