Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management.
Freshdesk is primarily a customer support software, but it can be integrated with CRM systems to enhance customer relationship management capabilities.
Freshdesk has a Contacts and Companies section that is updated as tickets are received. You could probably use it a start for a CRM system, however, I believe the Freshsales CRM solution is the correct tool to use if you are looking at a complete Customer Relationship Management system.
Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,
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