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Compare Drift and Fin by Intercom 
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$0.99 1 Resolution
Drift
Star Rating
(1,252)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,448)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers say provides a seamless experience for real-time customer interactions. In contrast, Drift's Live Chat feature, while still strong at 9.1, is noted by users as slightly less intuitive.
- Reviewers mention that Intercom's Knowledge Base is highly effective, with a score of 9.0, allowing users to easily find answers. Drift's Knowledge Base, rated at 8.1, is seen as less comprehensive, leading to some frustration among users seeking quick solutions.
- G2 users highlight Intercom's superior Ticket Collaboration capabilities, scoring 8.8, which reviewers say enhances teamwork and communication. Drift, with a score of 8.5, is perceived as lacking some collaborative features that could improve team efficiency.
- Users on G2 report that Intercom's Customization Interface is user-friendly, scoring 8.5, which allows for easy tailoring of the platform to meet specific business needs. Drift's customization options, while rated the same, are mentioned as less flexible in certain areas.
- Reviewers mention that Intercom's Proactive Engagement feature, scoring 9.0, is particularly effective in reaching out to customers before they need assistance. Drift's score of 8.6 indicates it offers similar functionality, but users feel Intercom's approach is more refined and effective.
- Users say that Intercom's Multi-Channel Coverage is impressive, with a score of 8.8, allowing businesses to engage customers across various platforms seamlessly. Drift, rated at 7.9, is noted for having fewer channels integrated, which some users find limiting.
Featured Products
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Customer Self-Service
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Customer Self-Service
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Glia
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Customer Self-Service
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Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Drift
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.7
1,015
8.8
2,626
Ease of Use
8.7
1,028
8.9
2,655
Ease of Setup
8.5
505
8.5
1,285
Ease of Admin
8.5
472
8.7
1,195
Quality of Support
8.8
936
8.7
2,524
Has the product been a good partner in doing business?
8.9
471
8.8
1,195
Product Direction (% positive)
8.9
993
8.8
2,476
Features by Category
Ticket and Case Management
Not enough data
8.7
1031
|
Verified
Not enough data
8.8
1049
|
Verified
Not enough data
8.7
1025
|
Verified
Not enough data
8.6
1073
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
894
|
Verified
Generative AI
Not enough data
8.3
187
Not enough data
8.2
189
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.9
825
|
Verified
Not enough data
8.8
1024
|
Verified
Not enough data
9.4
1197
|
Verified
Not enough data
8.3
748
Not enough data
7.6
464
Platform
Not enough data
8.3
638
|
Verified
8.4
461
|
Verified
8.3
1156
|
Verified
Not enough data
8.8
741
|
Verified
Not enough data
8.7
707
|
Verified
Not enough data
8.1
933
|
Verified
Not enough data
8.1
936
|
Verified
Messenger
8.5
203
|
Verified
8.8
379
|
Verified
8.2
201
|
Verified
8.1
359
|
Verified
9.1
273
|
Verified
9.3
474
|
Verified
8.5
250
|
Verified
8.5
323
|
Verified
Channels
7.9
116
|
Verified
8.1
289
|
Verified
8.9
249
|
Verified
9.0
434
|
Verified
7.7
91
|
Verified
7.9
203
|
Verified
7.6
81
|
Verified
7.4
117
7.8
90
|
Verified
8.1
225
|
Verified
Customers
8.6
224
|
Verified
8.8
424
|
Verified
8.4
202
|
Verified
8.6
428
|
Verified
8.1
241
|
Verified
8.2
432
|
Verified
8.7
240
|
Verified
8.4
383
|
Verified
8.5
244
|
Verified
8.2
375
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
304
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
276
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
138
Not enough data
8.3
155
User Support
Not enough data
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Walkthrough Type
Not enough data
8.9
134
Not enough data
9.0
145
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Design
Not enough data
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Automation - AI Agents
Not enough data
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Platform
Not enough data
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Autonomy - AI Agents
Not enough data
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
34
Responses
8.2
280
8.8
534
8.3
268
8.8
525
8.4
303
9.1
524
8.1
273
8.9
496
8.0
228
8.7
420
Platform
8.9
309
9.5
550
8.4
291
9.0
521
8.4
275
8.8
518
8.1
281
8.7
501
7.9
240
8.4
361
8.4
261
8.9
468
8.2
286
8.9
524
Generative AI
7.7
84
Feature Not Available
7.7
82
8.5
84
Conversational Platform
8.6
167
8.7
1010
8.4
117
8.7
789
8.7
128
8.8
810
8.6
92
9.0
733
Support Automation
Feature Not Available
8.7
815
8.4
147
8.7
854
8.7
138
8.6
472
8.4
92
8.8
762
Generative AI
7.9
31
Feature Not Available
7.7
31
Feature Not Available
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.8
125
7.8
12
7.8
115
8.1
12
9.2
128
Automation
8.2
11
8.7
127
8.3
13
8.6
132
8.3
12
8.7
121
Artificial Intelligence
7.7
13
8.6
123
8.2
13
8.7
121
8.3
14
8.6
123
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
8.3
228
7.7
81
8.3
226
7.3
81
Feature Not Available
Communication
9.2
542
|
Verified
9.3
1361
|
Verified
8.5
538
|
Verified
8.9
1369
|
Verified
7.8
323
|
Verified
8.8
1115
|
Verified
8.6
414
|
Verified
9.1
1280
|
Verified
7.9
189
8.5
522
Internal Use
8.4
461
|
Verified
8.3
1156
|
Verified
8.7
471
|
Verified
8.8
1022
|
Verified
8.5
472
|
Verified
8.4
973
|
Verified
8.2
409
|
Verified
8.7
1172
|
Verified
8.3
372
|
Verified
9.0
1244
|
Verified
8.1
402
|
Verified
8.6
1214
|
Verified
Generative AI
7.4
20
Feature Not Available
Self-Service Experience
8.1
57
9.0
595
8.2
53
8.9
594
Feature Not Available
Feature Not Available
8.2
51
8.3
434
8.5
57
8.5
480
Self-Service Platform
8.6
57
8.7
476
8.7
60
8.8
480
8.2
59
8.3
418
8.5
58
8.7
465
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Channels
Not enough data
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Insight
Not enough data
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.4
33
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
7.5
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.0
33
Not enough data
7.6
33
Not enough data
7.9
33
Not enough data
8.3
32
Automation
Not enough data
8.2
33
Not enough data
7.6
31
Not enough data
7.1
30
Autonomy
Not enough data
7.3
33
Not enough data
7.9
33
Not enough data
7.2
31
Not enough data
7.9
31
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Fin by Intercom are categorized as Conversational Support, Conversational Marketing, Chatbots, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Help Desk, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Social Customer Service
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.0%
Most Helpful Reviews
Drift
Most Helpful Favorable Review
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Most Helpful Critical Review
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Justin M.
Verified User in Information Technology and Services
There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Ryan N.
Verified User in Financial Services
Having been with Drift for 3 years the best summary I can give is that this is a company in decline. We recently decided not to renew. First year we had a full customer success manager with QBR's, 2nd year we had a customer success manager, I mean i knew...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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