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Compare Dashly and Fin by Intercom 
At a Glance
Market Segments
Small-Business (90.9% of reviews)
Small-Business (58.9% of reviews)
Entry-Level Pricing
Starting at $39.00 1 License Per Month
$0.99 1 Resolution
Dashly
Star Rating
(67)4.7 out of 5
Market Segments
Small-Business (90.9% of reviews)
Entry-Level Pricing
Starting at $39.00 1 License Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,446)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, with a rating of 9.3, while Dashly shines even brighter with a 9.7 rating, indicating a more seamless and responsive chat experience.
- Reviewers mention that Dashly's email marketing capabilities, particularly in building and personalizing emails, receive high praise with a score of 9.1, compared to Intercom's 8.1, highlighting Dashly's superior customization options.
- G2 users note that Dashly's automated email responses are rated at 9.2, significantly higher than Intercom's 8.2, suggesting that Dashly provides a more effective solution for managing customer communications automatically.
- Users on G2 report that Dashly's A/B testing feature is particularly robust, scoring 9.3, while Intercom's A/B testing is rated lower at 7.7, indicating that Dashly offers more effective tools for optimizing marketing strategies.
- Reviewers mention that Dashly's mobile optimization is rated at 9.5, which is notably higher than Intercom's 8.1, suggesting that Dashly provides a better experience for users accessing the platform via mobile devices.
- Users say that Dashly's customer support quality is rated at 9.2, compared to Intercom's 8.7, indicating that Dashly may offer more responsive and helpful support for users needing assistance.
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Pricing
Entry-Level Pricing
Dashly
Conversation
Starting at $39.00
1 License Per Month
Perfect for small teams (1-7 agents) Use this plan to consult your leads and convert them into paying customers.
- 1 active leadbot
- 1 active triggered message
- Live chat Team inbox
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Dashly
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.2
52
8.8
2,625
Ease of Use
9.4
54
8.9
2,654
Ease of Setup
9.4
34
8.5
1,284
Ease of Admin
9.2
31
8.7
1,194
Quality of Support
9.3
50
8.7
2,523
Has the product been a good partner in doing business?
9.1
29
8.8
1,194
Product Direction (% positive)
8.9
51
8.8
2,475
Features by Category
Email Marketing
9.2
22
Not enough data
9.0
23
Not enough data
8.9
21
Not enough data
9.3
22
Not enough data
Online Marketing
8.6
14
Not enough data
8.9
19
Not enough data
9.4
17
Not enough data
9.6
20
Not enough data
9.5
13
Not enough data
Lead Management
9.4
22
Not enough data
9.2
19
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
9.1
19
Not enough data
9.3
20
Not enough data
9.3
24
Not enough data
9.3
19
Not enough data
Campaign Management
9.6
17
Not enough data
9.0
15
Not enough data
9.0
14
Not enough data
8.6
11
Not enough data
Social
8.7
17
Not enough data
8.9
16
Not enough data
9.2
14
Not enough data
9.0
16
Not enough data
9.6
12
Not enough data
Reporting & Analytics
8.8
19
Not enough data
9.4
20
Not enough data
9.0
15
Not enough data
9.7
12
Not enough data
9.3
15
Not enough data
Platform
9.0
21
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.2
10
Not enough data
9.5
10
Not enough data
9.0
17
Not enough data
9.8
9
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
9.7
15
Not enough data
9.7
18
Not enough data
9.0
10
Not enough data
Ticket and Case Management
Not enough data
8.7
1031
|
Verified
Not enough data
8.8
1049
|
Verified
Not enough data
8.7
1025
|
Verified
Not enough data
8.6
1073
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
894
|
Verified
Generative AI
Not enough data
8.3
187
Not enough data
8.2
189
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.9
825
|
Verified
Not enough data
8.8
1024
|
Verified
Not enough data
9.4
1197
|
Verified
Not enough data
8.3
748
Not enough data
7.6
464
Platform
Not enough data
8.3
638
|
Verified
Not enough data
8.3
1156
|
Verified
Not enough data
8.8
741
|
Verified
Not enough data
8.7
707
|
Verified
Not enough data
8.1
933
|
Verified
Not enough data
8.1
936
|
Verified
Messenger
9.0
20
8.8
379
|
Verified
8.5
14
8.1
359
|
Verified
9.7
34
9.3
474
|
Verified
9.1
29
8.5
323
|
Verified
Channels
9.2
20
8.1
289
|
Verified
9.4
29
9.0
434
|
Verified
9.4
9
7.9
203
|
Verified
9.7
6
7.4
117
9.4
8
8.1
225
|
Verified
Customers
9.3
20
8.8
424
|
Verified
9.2
21
8.6
428
|
Verified
9.4
28
8.2
432
|
Verified
9.2
24
8.4
383
|
Verified
9.3
23
8.2
375
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
138
Not enough data
8.3
155
User Support
Not enough data
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Walkthrough Type
Not enough data
8.9
134
Not enough data
9.0
145
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Design
Not enough data
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Automation - AI Agents
Not enough data
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Platform
Not enough data
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Autonomy - AI Agents
Not enough data
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
34
Responses
Not enough data
8.8
534
Not enough data
8.8
525
Not enough data
9.1
524
Not enough data
8.9
496
Not enough data
8.7
420
Platform
Not enough data
9.5
550
Not enough data
9.0
521
Not enough data
8.8
518
Not enough data
8.7
501
Not enough data
8.4
361
Not enough data
8.9
468
Not enough data
8.9
524
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
84
Conversational Platform
Not enough data
8.7
1010
Not enough data
8.7
789
Not enough data
8.8
810
Not enough data
9.0
733
Support Automation
Not enough data
8.7
815
Not enough data
8.7
854
Not enough data
8.6
472
Not enough data
8.8
762
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
Not enough data
8.8
124
Not enough data
7.8
114
Not enough data
9.2
127
Automation
Not enough data
8.7
126
Not enough data
8.7
131
Not enough data
8.7
120
Artificial Intelligence
Not enough data
8.7
122
Not enough data
8.7
120
Not enough data
8.6
122
Generative AI
Not enough data
8.3
228
Not enough data
8.3
226
Not enough data
Feature Not Available
Communication
Not enough data
9.3
1361
|
Verified
Not enough data
8.9
1369
|
Verified
Not enough data
8.8
1115
|
Verified
Not enough data
9.1
1280
|
Verified
Not enough data
8.5
522
Internal Use
Not enough data
8.3
1156
|
Verified
Not enough data
8.8
1022
|
Verified
Not enough data
8.4
973
|
Verified
Not enough data
8.7
1172
|
Verified
Not enough data
9.0
1244
|
Verified
Not enough data
8.6
1214
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
9.0
595
Not enough data
8.9
594
Not enough data
Feature Not Available
Not enough data
8.3
434
Not enough data
8.5
480
Self-Service Platform
Not enough data
8.7
476
Not enough data
8.8
480
Not enough data
8.3
418
Not enough data
8.7
465
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Channels
Not enough data
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Insight
Not enough data
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.4
32
Not enough data
7.9
32
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
7.5
31
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.0
32
Not enough data
7.7
32
Not enough data
7.9
32
Not enough data
8.4
31
Automation
Not enough data
8.2
32
Not enough data
7.7
30
Not enough data
7.0
29
Autonomy
Not enough data
7.3
32
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
7.9
30
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dashly and Fin by Intercom are categorized as Conversational Marketing
Unique Categories
Dashly is categorized as Marketing Automation
Fin by Intercom is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Chatbots, Social Customer Service, Live Chat, and Customer Self-Service
Reviews
Reviewers' Company Size
Dashly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
21.2%
Computer Software
16.7%
Information Technology and Services
10.6%
E-Learning
6.1%
Education Management
4.5%
Other
40.9%
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.1%
Most Helpful Reviews
Dashly
Most Helpful Favorable Review
Craig S.
Verified User in Computer Software
Everything is very well integrated into one tool. We used to have a live chat tool, ticketing tool, knowledgebase tool, onboarding tool, etc. and now we do it all in one place. Collaboration with team members is super easy too so my staff loves it. We use...
Most Helpful Critical Review
Ilia A.
Verified User in Marketing and Advertising
Not only that the bots not support certain basic features (like bot reset, or calling the customer by name when provided and I found around 10 more), but all bots must have the same name and avatar, making them non-functional for different purposes and sites.
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Craig S.
Verified User in Computer Software
Everything is very well integrated into one tool. We used to have a live chat tool, ticketing tool, knowledgebase tool, onboarding tool, etc. and now we do it all in one place. Collaboration with team members is super easy too so my staff loves it. We use...
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Ilia A.
Verified User in Marketing and Advertising
Not only that the bots not support certain basic features (like bot reset, or calling the customer by name when provided and I found around 10 more), but all bots must have the same name and avatar, making them non-functional for different purposes and sites.
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Alternatives
Discussions
Dashly has no more discussions with answers
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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