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Compare AWS Chatbot and IBM watsonx Assistant 
At a Glance
Market Segments
Mid-Market (58.3% of reviews)
Enterprise (43.1% of reviews)
Entry-Level Pricing
No pricing available
Free
AWS Chatbot
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AWS ChatbotIBM watsonx Assistant
Star Rating
(327)4.4 out of 5
Market Segments
Enterprise (43.1% of reviews)
Entry-Level Pricing
Free
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AWS Chatbot vs IBM watsonx Assistant
When assessing the two solutions, reviewers found AWS Chatbot easier to use, set up, and administer. However, reviewers preferred doing business with IBM watsonx Assistant overall.
- AWS Chatbot and IBM watsonx Assistant both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that AWS Chatbot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of IBM watsonx Assistant over AWS Chatbot.
Pricing
Entry-Level Pricing
AWS Chatbot
No pricing availableIBM watsonx Assistant
Lite (Digital only)
Free
Everything you need to get started, free for as long as you need it
- Pre-built webchat interface
- Limited to 1,000 users / month
- 5 skills
Free Trial
AWS Chatbot
No trial information availableIBM watsonx Assistant
Free Trial is available
Ratings
Meets Requirements
8.5
11
8.5
226
Ease of Use
9.2
11
8.5
233
Ease of Setup
9.0
5
8.1
159
Ease of Admin
9.3
5
7.9
139
Quality of Support
8.6
11
8.1
206
Has the product been a good partner in doing business?
8.3
5
8.4
137
Product Direction (% positive)
8.9
11
9.2
208
Features by Category
Responses
Not enough data
8.9
49
Not enough data
8.8
49
Not enough data
9.1
49
Automation - AI Agents
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
Not enough data
9.0
48
Not enough data
8.9
49
Not enough data
8.5
44
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
8.7
5
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
23
Not enough data
8.8
23
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Chatbot and IBM watsonx Assistant share no categories
Unique Categories
AWS Chatbot is categorized as Chatbots
IBM watsonx Assistant is categorized as AI Customer Support Agents, Bot Platforms, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
AWS Chatbot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM watsonx Assistant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
16.7%
Retail
8.3%
Financial Services
8.3%
Entertainment
8.3%
Other
25.0%
Information Technology and Services
18.0%
Computer Software
12.7%
Banking
5.9%
Telecommunications
5.2%
Automotive
4.2%
Other
53.9%
Most Helpful Reviews
AWS Chatbot
Most Helpful Favorable Review
Verified User in Accounting
They support amazon chime and Slack and its super simple to setup. The ability to receive notifications and have a bot chat with a customer is amazing.
Most Helpful Critical Review
toni S.
Verified User in Retail
There is a wait time if they are busy with other customers and sometimes it can be up to 25 minutes it helps me when I'm looking for certain products for home and work
IBM watsonx Assistant
Most Helpful Favorable Review
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
Most Helpful Critical Review
Verified User in Marketing and Advertising
being able to bring in custom learning models
Verified User in Accounting
They support amazon chime and Slack and its super simple to setup. The ability to receive notifications and have a bot chat with a customer is amazing.
Katherine S.
Verified User
The best for me is the ability of artificial intelligence watson, is how to interact with a human being, gives you advice on improvements in processes such as sales, interactions with your clientele, where you can even have keywords of your company recorded...
toni S.
Verified User in Retail
There is a wait time if they are busy with other customers and sometimes it can be up to 25 minutes it helps me when I'm looking for certain products for home and work
Verified User in Marketing and Advertising
being able to bring in custom learning models
Discussions
AWS Chatbot has no discussions with answers
Is IBM Watson assistant free?
2 comments
LS
You can start for free, small scale up to 1000 Monthly users and 10000 messages per month.
https://www.ibm.com/products/watson-assistant/pricing
Then pay...Read more
How can I learn advance level learning of IBM Watson?
1 comment
SB
You could take the watson assistant foundation course and earn an IBM certified Acclaim badge for...Read more
What is the best way to generate a confusion matrix to measure the accuracy of my model?
1 comment
SB
IBM provides a Jupyter note book which provides helpful things like this and full guidance of an example end to end...Read more
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