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AWS Chatbot Reviews & Product Details

AWS Chatbot Overview

What is AWS Chatbot?

AWS Chatbot lets you monitor, troubleshoot, and operate your AWS environments natively from within your chat channels.

AWS Chatbot Details
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Product Description

AWS Chatbot lets you monitor, troubleshoot, and operate your AWS environments natively from within your chat channels.


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Amazon Web Services (AWS)

Description

By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Overview Provided by:
CEO @Angelify| AWS Consulting Partner | Cloud Computing | AWS & Azure Machine Learning Scholar|

Recent AWS Chatbot Reviews

Devendra R.
DR
Devendra R.Enterprise (> 1000 emp.)
5.0 out of 5
"Nice implementation of thoughts."
It quickly captures the order for which you want to raise an issue.
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"quick and easy"
easy and quick to reach AWS support and resolve the issue soon
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Aws chatbot really easy to use with advance AI."
Easy to use, I integrated this into my website to auto handle customer chat

AWS Chatbot Media

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12 AWS Chatbot Reviews

4.1 out of 5
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12 AWS Chatbot Reviews
4.1 out of 5
12 AWS Chatbot Reviews
4.1 out of 5
G2 reviews are authentic and verified.
Devendra R.
DR
Specialist at Hewlett Packard Enterprise
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

It quickly captures the order for which you want to raise an issue. Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

Sometimes if the issue is not related to order, it is a lot of struggle to get to the right place. Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

It is delivery-related, primarily queries and refunds. Review collected by and hosted on G2.com.

Verified User in Civil Engineering
CC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

easy and quick to reach AWS support and resolve the issue soon Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

Nothing to dislike. its a great innovative product for new world Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

A live agent is not required. It is helping in cost saving. It's excellent in automation and keeps the customer engaged and interactive. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

Easy to use, I integrated this into my website to auto handle customer chat Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

Noting till now. It's better then others Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

AllI integrated chatbot in my project, so that customer auto reply by entering his order id Review collected by and hosted on G2.com.

OM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

Imagine having the entire DevOps team working on Amazon AWS cloud computing resources in contact on an Amazon Chime or Slack chat, thanks to ChatBot it is possible to set infinite and personalized webhooks in order to obtain myriad of functions integrated with AWS without having to work with APIs and various additions to obtain functionality such as, by way of example only: proactive alerting in the case of EC2 instances with problems, non-regular latencies in the VPCs in use, high percentage of bounced mails in Amazon SES. Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

I think it's a real shame, despite the fact that it is born as an opponent of the same, the lack of support and the lack of integration with the API of the Telegram bots, the personalization would undoubtedly be greater and could be added in chat rooms with further monitoring systems or active ChatOps, I hope Amazon reconsiders its position in this regard. Review collected by and hosted on G2.com.

Recommendations to others considering AWS Chatbot:

If it is your first implementation of AWS ChatBot I recommend using native integration with Amazon Chime rather than the one with Slack, the required configuration is minimal and you will find yourself in few minutes to create commands and actions in GUI mode. Slack is for more advanced stuff and requires more integration with non-native Amazon methods and webhooks. Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

We have a bot ironically called "Wizzi" (from Wizard, or magician) with about 60 commands (webhooks) that we have configured without the need for skills in object-oriented programming languages ​​but with the simple AWS web interface that can easily manage the switchcases and the related commands sent to the bot itself, is shared between the DevOps teams and the systems engineers to monitor the status of the resources and receive notifications on Amazon Chime should there be any critical error or unexpected warning, we also configured the same to send at the request of the reports on the health status of the VPCs used by us as well as an emergency command to perform autoscaling of the EC2 in case of distributed denial of service attacks Review collected by and hosted on G2.com.

GI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

The easiest way to allow maintenance and management of complex AWS resources through the simplest AWS Chime chat messages, you can manage all aspects of what is contained in AWS and through the APIs and webhooks you can also manage external resources not in cloud computing. Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

Integration with other chat applications is really scarce and sometimes completely absent, having everything on whatsapp would be much easier and visible for team members instead of having to open applications like Amazon Chime, it's not an operation that comes naturally out of the working hours, should be improved as the main competitor services. Review collected by and hosted on G2.com.

Recommendations to others considering AWS Chatbot:

Before starting to perform configuration, scaling or generic management of EC2 resources, EBS disks and VPC networks, I recommend that you practice test resources that you can create and delete immediately after spending only a few cents, webhooks are a powerful tool and can unfortunately cause damage in the event of oversights or improper use. Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

It helps us continuously and at any time to manage the automatic scaling of EC2 resources and to enable different VPC routing strategies to optimize network flows and better balance the communication of our services and those of our customers.

I think is very useful in planned and unplanned activities that are started, sometimes in urgency, during non-working hours, holidays or at night, it is possible to work from one's bed at home simply by chatting with your smartphone. Review collected by and hosted on G2.com.

PG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

Thanks to AWS ChatBot we are able to better integrate the daily operations of my company team so as to automatically start interactive procedures and complex scripts directly from a simple telegram chat from your smartphone, in total mobility and wherever you are.

In short, it is an excellent solution to save time and human resources by allowing automated operations to be performed on an external resource that is totally safe and risk-free for the data processed. Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

The possibility of hooking ChatBot to Linux CURL-type webhooks so as to perform complex requests such as filling in specific forms or uploading files should be arranged, so it would also be possible to integrate ChatBot with the Whatsapp, wechat and telegram APIs. Review collected by and hosted on G2.com.

Recommendations to others considering AWS Chatbot:

If your choice is Slack instead of Amazon Chime as chat engine to give orders to ChatBot and receive data, I suggest you rethink and use Slack only if you need to perform operations or issue complex orders, otherwise Amazon Chime is very easier and more immediate to configure. Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

We have included ChatBot with a view to supporting and speeding up everyday operations, some of which have been pending for weeks due to the impossibility of performing trivial fixing on specific machines, has fully covered the role assigned to it and we have had the opportunity to integrate it with existing systems like Zabbix and nagios core. Review collected by and hosted on G2.com.

GC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

It's great to have a bot to ask about the status of your cloud computing resources on AWS.

it is even more fantastic if the same bot is able to warn you or the participants of a group chat on Amazon Chime of the occurrence of any problems or values ​​not suited to the type of SLA set.

Managing resources from a chat and being able to monitor them from the chat itself truly represents the turning point in the world of cloud computing. Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

Personally, I find the lack of an official or unofficial integration with other chats outside Amazon like Whatsapp, telegram or discord very heavy.

I hope that AWS will find a way to integrate it into existing chats without the need for entire teams to migrate to chatbot-supported chats. Review collected by and hosted on G2.com.

Recommendations to others considering AWS Chatbot:

After the initial deployment, seriously consider further integration in chatops emergency functions such as autoscaling or application of restrictive network security groups, you will need to manage any disasters or emergencies with a simple command without the need for heavy configurations and attempts to attack in progress. Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

Thanks to chatbot I configured some webhooks that can handle EC2 instances in cloud computing on AWS or migrate entire VPCs, turn on and off load balancers and apply restrictive security groups in case of attacks, all from a simple chat on my phone too out of office. it really helps to save a lot of time and work smart from home. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

This chatbot integrates well with AWS SNS and hence works really well with most AWS services which makes it super helpful for detecting issues. This chatbot can give notification via slack and most devops teams use Slack. It is a newly launched service and still in the process of getting better. People can even run lambda to some extend. Moreover, this can even run with Amazon chime chatrooms.

There could be filters that could be applied on the incoming messages.

There are ready made templates available and when I experimented, it was really easy to integrate with Slack, which is what my team used. Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

The chatbot is new and hence one feature I don't like that well is you can't push commands to the chatbot. It is mostly a listener right now. I believe more functionality must be on the roadmap.

We can't customize the messages as of now. Keep in mind that AWS chatbot is subject to rate limits from Slack , so it is a good idea to use filters and not let everything come in though into the channel as it might cause some issue.

Another thing is, only multiple regions are allowed and now multiple accounts. The SNS which hosts the AWS chatbot configuration can get the messages, so if there are multiple accounts, most likely you will need to create more Slack channels. This was a little bit of challenge in our use case. Review collected by and hosted on G2.com.

Recommendations to others considering AWS Chatbot:

I would suggest start basic with integration to a slack channel and let it be there. Push commands are there with some pre-defined templates available from Amazon's website. This is a really useful solution where the whole team can be added a central challenge such as Slack and everyone can keep track of the incoming messages. This makes collaboration really easy.

Another good thing is the inexpensive nature of the service means that you can experiment as there are no downcost and you pay as you go. This also supports SNS topics from multiple regions. Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

We use it to detect any operational issues without going into cloudwatch and looking at all the logs Review collected by and hosted on G2.com.

AN
RPA Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about AWS Chatbot?

Can use AWS Chatbot to receive notifications for health events, security bugs, etc. AWS Chatbot commands are familiar with the command line syntax. There are predefined identitiesIt and templates. Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

It takes a lot of work to setup everything for working of AWS Chatbox Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

It helped me getting notified of health events and security bugs. Review collected by and hosted on G2.com.

toni S.
TS
Sales representative
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about AWS Chatbot?

It's useful when you have a question that needs to be answered right away Review collected by and hosted on G2.com.

What do you dislike about AWS Chatbot?

There is a wait time if they are busy with other customers and sometimes it can be up to 25 minutes it helps me when I'm looking for certain products for home and work Review collected by and hosted on G2.com.

What problems is AWS Chatbot solving and how is that benefiting you?

I'm still trying to get problems solved. I haven't noticed any benefits yet while using this program Review collected by and hosted on G2.com.