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Top 10 IBM watsonx Assistant Alternatives & Competitors

(327)4.4 out of 5

Looking for alternatives or competitors to IBM watsonx Assistant? Bot Platforms is a widely used technology, and many people are seeking sophisticated, easy to use software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to IBM watsonx Assistant include user experience and customer service. The best overall IBM watsonx Assistant alternative is Fin by Intercom. Other similar apps like IBM watsonx Assistant are Kore.AI, Ada, Drift, and yellow.ai. IBM watsonx Assistant alternatives can be found in Bot Platforms but may also be in AI Customer Support Agents Software or Conversational Marketing Software.

Best Paid & Free Alternatives to IBM watsonx Assistant

Fin by Intercom
Kore.AI
Ada
Drift
yellow.ai
ViaSay
Qualified
Genesys Cloud CX

Top 10 Alternatives to IBM watsonx Assistant Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how IBM watsonx Assistant stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Telecommunications, and Hospital & Health Care, and find the best product for your business.

Fin by Intercom

By Intercom, Inc.

(3,457)4.5 out of 5

Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent. Fin speaks just like your best agents. It generates answers using multiple sources to deliver consistent, accurate, context-aware responses in your brand's tone of voice. It asks clarifying questions and responds with empathy—ensuring every customer feels heard and helped. Fin handles complex customer requests—like refunds, identity verification, or account changes—by connecting directly to your data sources and third-party systems. It retrieves and updates information to deliver personalized, conversational resolutions quickly and efficiently. Fin works in any language, across any channel, 24/7. From email and live chat to phone, SMS, and social, Fin responds instantly with personalized support in your customer's preferred language—delivering incredible service anytime, anywhere.

Categories in common with IBM watsonx Assistant:

Reviewers say compared to IBM watsonx Assistant, Fin by Intercom is:

Easier to admin

Better at support

Easier to do business with

See all Fin by Intercom reviews

Kore.AI

By Kore.ai

(399)4.7 out of 5

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.

Categories in common with IBM watsonx Assistant:

Reviewers say compared to IBM watsonx Assistant, Kore.AI is:

More expensive

Easier to admin

Easier to set up

See all Kore.AI reviews

Ada

By ADA SUPPORT, INC.

(154)4.6 out of 5

Ada is an easy to use customer support automation platform.

Categories in common with IBM watsonx Assistant:

Reviewers say compared to IBM watsonx Assistant, Ada is:

Better at support

Easier to do business with

Easier to admin

See all Ada reviews

Drift

By Salesloft

(1,252)4.4 out of 5

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with IBM watsonx Assistant:

Bot Platforms

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Reviewers say compared to IBM watsonx Assistant, Drift is:

Better at support

Easier to admin

Easier to do business with

See all Drift reviews

yellow.ai

By yellow.ai

(106)4.4 out of 5

yellow.ai is a leading omnichannel conversational AI tool that helps more than 100 top brands to offer personalised customer service at scale and drive growth.

Categories in common with IBM watsonx Assistant:

Reviewers say compared to IBM watsonx Assistant, yellow.ai is:

Easier to admin

Better at support

Easier to do business with

See all yellow.ai reviews

ViaSay

By ViaSay

(50)4.6 out of 5

Provide simple and efficient customer interactions with Laiye's chatbot and conversational AI platform.

Categories in common with IBM watsonx Assistant:

Reviewers say compared to IBM watsonx Assistant, ViaSay is:

Slower to reach roi

Better at support

Easier to do business with

See all ViaSay reviews

Qualified

By Qualified.com

(1,219)4.9 out of 5

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

Categories in common with IBM watsonx Assistant:

Get a quote

Reviewers say compared to IBM watsonx Assistant, Qualified is:

Better at support

Easier to do business with

Easier to admin

See all Qualified reviews

Genesys Cloud CX

By Genesys

(1,432)4.4 out of 5

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with IBM watsonx Assistant:

Get a quote

Reviewers say compared to IBM watsonx Assistant, Genesys Cloud CX is:

Slower to reach roi

Easier to admin

More usable

See all Genesys Cloud CX reviews

Google Cloud Dialogflow

By Google

(135)4.4 out of 5

Google Cloud Dialogflow is an end-to-end development suite for building conversational interfaces for websites, mobile applications, popular messaging platforms, and IoT devices.

Categories in common with IBM watsonx Assistant: