Introducing G2.ai, the future of software buying.Try now

Best Live Chat Software - Page 2

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

This page was last updated on June 9th, 2025

Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, dramatically improving customer engagement and conversion rates. This powerful communication tool allows customer service teams to provide immediate support for product questions, technical issues, or help with website navigation.

Agents can proactively engage visitors with strategically timed pop-up chat windows. Customers can also start conversations when they need assistance. Unlike traditional ticket-based systems where customers may wait hours or days for responses, live chat software creates a seamless, conversational experience that increases purchase likelihood and customer satisfaction.

By implementing live chat software, businesses can significantly reduce response times, increase first-contact resolution rates, and create more personalized customer experiences that drive loyalty and sales.

Live chat functionality is often packaged with other software types like e-commerce platforms, help desk software, and digital customer service software. Many times, it is a core feature that acts as the foundation for AI-powered platforms like chatbots, conversational support software, and customer service automation software where the technology is highly compatible with language model applications.

To qualify for inclusion in the Live Chat category, a product must:

Provide instant messaging capabilities between customer service representatives and website visitors
Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

Best Live Chat Software At A Glance

Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Gladly
Gladly
Easiest to Use:
UJET
UJET
Best Free Software:
Fin by Intercom
Fin by Intercom
Top Trending:
JustCall
JustCall
Show LessShow More
Easiest to Use:
UJET
UJET
Best Free Software:
Fin by Intercom
Fin by Intercom
Top Trending:
JustCall
JustCall

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Segment
  • Rating
  • Language
  • Pricing
  • Features
No filters applied
  • Segment
  • Rating
  • Language
  • Pricing
  • Features
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
416 Listings in Live Chat Available
  • Sort By:
    G2 Score
Capacity
(57)4.8 out of 5
132nd Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Capacity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Easy Setup
    5
    Customer Support
    4
    Efficiency
    4
    Features
    4
    Cons
    Expensive
    2
    Limited Features
    2
    Limited Functionality
    2
    Missing Features
    2
    Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Capacity features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.6
    9.2
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    520 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    489 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
Capacity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Easy Setup
5
Customer Support
4
Efficiency
4
Features
4
Cons
Expensive
2
Limited Features
2
Limited Functionality
2
Missing Features
2
Bugs
1
Capacity features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.6
9.2
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
520 Twitter followers
LinkedIn® Page
www.linkedin.com
489 employees on LinkedIn®
EnableX Programmable Cloud
(191)4.6 out of 5
91st Easiest To Use in Live Chat software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EnableX Programmable Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Easy Integration
    16
    Easy Integrations
    13
    Easy Setup
    13
    Video Conferencing
    13
    Cons
    Poor Documentation
    9
    Limited Features
    8
    Limited Customization
    6
    Missing Features
    5
    User Interface
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EnableX Programmable Cloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    9.6
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EnableX
    Year Founded
    2017
    HQ Location
    Singapore
    Twitter
    @EnablexIo
    116 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
EnableX Programmable Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Easy Integration
16
Easy Integrations
13
Easy Setup
13
Video Conferencing
13
Cons
Poor Documentation
9
Limited Features
8
Limited Customization
6
Missing Features
5
User Interface
5
EnableX Programmable Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
9.6
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
EnableX
Year Founded
2017
HQ Location
Singapore
Twitter
@EnablexIo
116 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
Aivo
(133)4.5 out of 5
107th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 44% Enterprise
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aivo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    7.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engageware
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,923 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 44% Enterprise
  • 35% Mid-Market
Aivo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
7.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Engageware
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,923 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Jitbit Helpdesk
(51)4.3 out of 5
105th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$24
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jitbit Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Customization
    1
    Cons
    Limitations
    1
    Limited Features
    1
    Poor Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jitbit Helpdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    8.5
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jitbit Software
    Year Founded
    2004
    HQ Location
    Edinburgh, Scotland
    Twitter
    @jitbithelpdesk
    355 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 27% Enterprise
Jitbit Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Customization
1
Cons
Limitations
1
Limited Features
1
Poor Performance
1
Jitbit Helpdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
8.5
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Jitbit Software
Year Founded
2004
HQ Location
Edinburgh, Scotland
Twitter
@jitbithelpdesk
355 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Trengo
(231)4.3 out of 5
109th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Helpful
    73
    Customer Support
    59
    Features
    58
    Communication
    44
    Cons
    Missing Features
    57
    Limited Features
    38
    Messaging Issues
    29
    Chat Functionality
    22
    Email Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.5
    Lead Development
    Average: 8.6
    7.6
    Customization
    Average: 8.5
    7.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Helpful
73
Customer Support
59
Features
58
Communication
44
Cons
Missing Features
57
Limited Features
38
Messaging Issues
29
Chat Functionality
22
Email Issues
20
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.5
Lead Development
Average: 8.6
7.6
Customization
Average: 8.5
7.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Consolto
(58)4.7 out of 5
104th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$39 1, 5, 10, 15, 20,...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations.

    Users
    • Founder
    Industries
    • Marketing and Advertising
    Market Segment
    • 88% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Consolto Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Easy Setup
    3
    Communication
    2
    Customer Support
    2
    Daily Use
    2
    Cons
    Limited Customization
    2
    Learning Curve
    1
    Limitations
    1
    Limited Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Consolto features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.6
    7.8
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Consolto.com
    Year Founded
    2018
    HQ Location
    Yokneam Illit, Israel
    Twitter
    @ConsoltoTweet
    13 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations.

Users
  • Founder
Industries
  • Marketing and Advertising
Market Segment
  • 88% Small-Business
  • 5% Mid-Market
Consolto Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Easy Setup
3
Communication
2
Customer Support
2
Daily Use
2
Cons
Limited Customization
2
Learning Curve
1
Limitations
1
Limited Features
1
Missing Features
1
Consolto features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.6
7.8
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Consolto.com
Year Founded
2018
HQ Location
Yokneam Illit, Israel
Twitter
@ConsoltoTweet
13 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Gallabox
(167)4.6 out of 5
111th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Apparel & Fashion
    Market Segment
    • 74% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gallabox is a tool for WhatsApp-based communication and automation, designed to integrate with CRM workflows and provide a range of features for business use.
    • Reviewers appreciate the ease of use, reliability, and customer support provided by Gallabox, along with its seamless integration with CRM systems and its practical, user-friendly interface.
    • Reviewers noted limitations in the reporting and dashboard features, a less polished mobile app, a lack of transparency in the pricing structure, and occasional inconsistencies in customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gallabox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    61
    Ease of Use
    60
    Helpful
    41
    Staff Support
    34
    Features
    27
    Cons
    Missing Features
    15
    Learning Curve
    11
    Limited Features
    9
    Integration Issues
    8
    Poor Customer Support
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gallabox features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Lead Development
    Average: 8.6
    8.7
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MangoLeap
    Company Website
    Year Founded
    2020
    HQ Location
    Chennai, IN
    Twitter
    @gallabox
    140 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    88 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Apparel & Fashion
Market Segment
  • 74% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gallabox is a tool for WhatsApp-based communication and automation, designed to integrate with CRM workflows and provide a range of features for business use.
  • Reviewers appreciate the ease of use, reliability, and customer support provided by Gallabox, along with its seamless integration with CRM systems and its practical, user-friendly interface.
  • Reviewers noted limitations in the reporting and dashboard features, a less polished mobile app, a lack of transparency in the pricing structure, and occasional inconsistencies in customer support response times.
Gallabox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
61
Ease of Use
60
Helpful
41
Staff Support
34
Features
27
Cons
Missing Features
15
Learning Curve
11
Limited Features
9
Integration Issues
8
Poor Customer Support
8
Gallabox features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.6
8.7
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
MangoLeap
Company Website
Year Founded
2020
HQ Location
Chennai, IN
Twitter
@gallabox
140 Twitter followers
LinkedIn® Page
www.linkedin.com
88 employees on LinkedIn®
WotNot
(93)4.6 out of 5
97th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbo

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WotNot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    21
    Customer Support
    17
    Helpful
    16
    Features
    14
    Integrations
    12
    Cons
    Integration Issues
    4
    Lack of Integrations
    4
    Limited Features
    3
    Missing Features
    3
    Cost
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WotNot features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Lead Development
    Average: 8.6
    9.0
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WotNot
    Year Founded
    2018
    HQ Location
    Ahmedabad, Gujarat
    Twitter
    @wotnot
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbo

Users
No information available
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
WotNot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customer Support
17
Helpful
16
Features
14
Integrations
12
Cons
Integration Issues
4
Lack of Integrations
4
Limited Features
3
Missing Features
3
Cost
2
WotNot features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.6
9.0
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
WotNot
Year Founded
2018
HQ Location
Ahmedabad, Gujarat
Twitter
@wotnot
2 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
CallRail
(1,529)4.6 out of 5
Optimized for quick response
114th Easiest To Use in Live Chat software
View top Consulting Services for CallRail
Save to My Lists
DealsSpecial offer!
20% off: $40/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a call tracking and analytics solution that provides features such as call recording, campaign attribution, and integration with various systems.
    • Reviewers like the comprehensive call tracking, detailed analytics, ease of use, and the ability to attribute leads to their sources, with many praising the AI features, seamless integrations, and the ability to create custom phone numbers for specific campaigns.
    • Users mentioned issues with high pricing, occasional difficulties with customer support, the need for constant creation of tags, and challenges with the user interface requiring some time to get used to.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    108
    Features
    85
    Call Tracking
    81
    Helpful
    65
    Call Recording
    58
    Cons
    Missing Features
    28
    Number Issues
    24
    Call Issues
    21
    Learning Curve
    21
    Expensive
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.6
    7.1
    Customization
    Average: 8.5
    6.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a call tracking and analytics solution that provides features such as call recording, campaign attribution, and integration with various systems.
  • Reviewers like the comprehensive call tracking, detailed analytics, ease of use, and the ability to attribute leads to their sources, with many praising the AI features, seamless integrations, and the ability to create custom phone numbers for specific campaigns.
  • Users mentioned issues with high pricing, occasional difficulties with customer support, the need for constant creation of tags, and challenges with the user interface requiring some time to get used to.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
108
Features
85
Call Tracking
81
Helpful
65
Call Recording
58
Cons
Missing Features
28
Number Issues
24
Call Issues
21
Learning Curve
21
Expensive
20
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.6
7.1
Customization
Average: 8.5
6.9
Co-Browsing
Average: 8.1
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,112 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
Olark
(223)4.3 out of 5
115th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$17 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what the

    Users
    No information available
    Industries
    • Computer Software
    • Internet
    Market Segment
    • 52% Small-Business
    • 44% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Olark features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    7.7
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Olark
    Year Founded
    2008
    HQ Location
    Ann Arbor, MI
    Twitter
    @olark
    6,179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what the

Users
No information available
Industries
  • Computer Software
  • Internet
Market Segment
  • 52% Small-Business
  • 44% Mid-Market
Olark features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
7.7
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Olark
Year Founded
2008
HQ Location
Ann Arbor, MI
Twitter
@olark
6,179 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
MyAlice
(28)4.5 out of 5
103rd Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on m

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 100% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MyAlice features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.6
    9.2
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Alice Labs Pte. Ltd.
    Year Founded
    2021
    HQ Location
    Dubai, AE
    Twitter
    @myaliceai
    164 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on m

Users
No information available
Industries
  • Retail
Market Segment
  • 100% Small-Business
MyAlice features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.6
9.2
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Alice Labs Pte. Ltd.
Year Founded
2021
HQ Location
Dubai, AE
Twitter
@myaliceai
164 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
yellow.ai
(106)4.4 out of 5
93rd Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • yellow.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbot Development
    11
    Ease of Use
    11
    Integrations
    11
    Chatbots
    10
    Easy Integrations
    9
    Cons
    Steep Learning Curve
    7
    Learning Curve
    6
    Integration Issues
    4
    Poor Customer Support
    4
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • yellow.ai features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,515 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    955 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
yellow.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbot Development
11
Ease of Use
11
Integrations
11
Chatbots
10
Easy Integrations
9
Cons
Steep Learning Curve
7
Learning Curve
6
Integration Issues
4
Poor Customer Support
4
AI Limitations
3
yellow.ai features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,515 Twitter followers
LinkedIn® Page
www.linkedin.com
955 employees on LinkedIn®
REVE Chat
(14)4.6 out of 5
89th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to mes

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • REVE Chat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lead Development
    Average: 8.6
    9.0
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Revechat
    Year Founded
    2014
    HQ Location
    Singapore, Singapore
    Twitter
    @REVEChat
    1,224 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to mes

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 29% Small-Business
REVE Chat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.6
9.0
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Revechat
Year Founded
2014
HQ Location
Singapore, Singapore
Twitter
@REVEChat
1,224 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Userlike
(453)4.4 out of 5
122nd Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in on

    Users
    • CEO
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Userlike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Management
    1
    Case Management
    1
    Contact Management
    1
    Easy Implementation
    1
    Easy Integrations
    1
    Cons
    Expensive
    1
    UX Improvement
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Userlike features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Userlike
    Year Founded
    2011
    HQ Location
    Cologne, Germany
    Twitter
    @userlike
    5,105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in on

Users
  • CEO
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
Userlike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Management
1
Case Management
1
Contact Management
1
Easy Implementation
1
Easy Integrations
1
Cons
Expensive
1
UX Improvement
1
Userlike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Userlike
Year Founded
2011
HQ Location
Cologne, Germany
Twitter
@userlike
5,105 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
RingCentral Contact Center
(153)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

    Users
    No information available
    Industries
    • Computer Software
    • Telecommunications
    Market Segment
    • 48% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Customer Support
    10
    Features
    9
    Helpful
    8
    Reliability
    8
    Cons
    Call Issues
    9
    Call Functionality
    6
    Call Quality Issues
    5
    Missing Features
    5
    Missed Calls
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.0
    Customization
    Average: 8.5
    5.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,739 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,440 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center offers an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Inte

Users
No information available
Industries
  • Computer Software
  • Telecommunications
Market Segment
  • 48% Small-Business
  • 38% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Customer Support
10
Features
9
Helpful
8
Reliability
8
Cons
Call Issues
9
Call Functionality
6
Call Quality Issues
5
Missing Features
5
Missed Calls
4
RingCentral Contact Center features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.0
Customization
Average: 8.5
5.8
Co-Browsing
Average: 8.1
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,739 Twitter followers
LinkedIn® Page
www.linkedin.com
6,440 employees on LinkedIn®
Eltropy
(51)4.4 out of 5
106th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eltropy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    19
    Features
    16
    Helpful
    15
    Chat Communication
    14
    Cons
    Learning Curve
    10
    Steep Learning Curve
    10
    Limited Customization
    8
    Integration Issues
    7
    Training Difficulty
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eltropy features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    7.9
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eltropy
    Year Founded
    2013
    HQ Location
    Santa Clara, US
    Twitter
    @eltropy_inc
    1,155 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    249 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
Eltropy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
19
Features
16
Helpful
15
Chat Communication
14
Cons
Learning Curve
10
Steep Learning Curve
10
Limited Customization
8
Integration Issues
7
Training Difficulty
6
Eltropy features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
7.9
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Eltropy
Year Founded
2013
HQ Location
Santa Clara, US
Twitter
@eltropy_inc
1,155 Twitter followers
LinkedIn® Page
www.linkedin.com
249 employees on LinkedIn®
Acquire
(43)4.2 out of 5
120th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acquire features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acquire
    Year Founded
    2017
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
Pure Chat
(205)4.3 out of 5
96th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:100% Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nu

    Users
    • Customer Service Representative
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 57% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pure Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    1
    Cons
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pure Chat features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pure Chat
    Year Founded
    2012
    HQ Location
    Scottsdale, AZ
    Twitter
    @PureChat
    1,507 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nu

Users
  • Customer Service Representative
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 57% Small-Business
  • 32% Mid-Market
Pure Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
1
Cons
Limitations
1
Pure Chat features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Pure Chat
Year Founded
2012
HQ Location
Scottsdale, AZ
Twitter
@PureChat
1,507 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Kindly
(32)4.9 out of 5
90th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solut

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kindly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    9
    Customer Support
    8
    Ease of Use
    8
    Features
    5
    Product Improvement
    5
    Cons
    Complexity
    2
    Difficult Setup
    2
    Learning Curve
    2
    Steep Learning Curve
    2
    Chatbot Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kindly features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    9.2
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kindly
    Year Founded
    2016
    HQ Location
    Oslo, NO
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solut

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 41% Small-Business
Kindly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
9
Customer Support
8
Ease of Use
8
Features
5
Product Improvement
5
Cons
Complexity
2
Difficult Setup
2
Learning Curve
2
Steep Learning Curve
2
Chatbot Issues
1
Kindly features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
9.2
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Kindly
Year Founded
2016
HQ Location
Oslo, NO
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Cliengo
(12)4.5 out of 5
67th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cliengo is an automation platform that helps you convert website visitors into customers. Cliengo helps you to escalate your business process by automating all the contact points with your clients.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Cliengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cliengo
    Year Founded
    2017
    HQ Location
    Ciudad Autónoma de Buenos Aires
    Twitter
    @cliengo
    875 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cliengo is an automation platform that helps you convert website visitors into customers. Cliengo helps you to escalate your business process by automating all the contact points with your clients.

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 42% Mid-Market
Cliengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Cliengo
Year Founded
2017
HQ Location
Ciudad Autónoma de Buenos Aires
Twitter
@cliengo
875 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Yoizen Omnichannel CX Platform
(28)4.6 out of 5
79th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

    Users
    No information available
    Industries
    • Telecommunications
    Market Segment
    • 57% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yoizen Omnichannel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Customer Support
    1
    Easy Integrations
    1
    Efficiency
    1
    Cons
    Call Functionality
    1
    Call Issues
    1
    Interface Issues
    1
    Limitations
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    7.5
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    6.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    YOIZEN
    Year Founded
    2010
    HQ Location
    Ciudad Autónoma de Buenos Aires (CABA) , Argentina
    Twitter
    @Yoizen
    341 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yoizen helps leading companies create conversational, customer-centric digital experiences to grow their business. Our SaaS omnichannel platform and bot building solution, powered by AI enable busines

Users
No information available
Industries
  • Telecommunications
Market Segment
  • 57% Enterprise
  • 29% Mid-Market
Yoizen Omnichannel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Customer Support
1
Easy Integrations
1
Efficiency
1
Cons
Call Functionality
1
Call Issues
1
Interface Issues
1
Limitations
1
Limited Customization
1
Yoizen Omnichannel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
7.5
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
6.8
Co-Browsing
Average: 8.1
Seller Details
Seller
YOIZEN
Year Founded
2010
HQ Location
Ciudad Autónoma de Buenos Aires (CABA) , Argentina
Twitter
@Yoizen
341 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
LiveChatAI
(49)4.5 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reduce support volume and boost customer satisfaction in minutes with LiveChatAI — a powerful AI-driven live chat solution. Seamlessly combining human and AI support, LiveChatAI instantly answers cust

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveChatAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Ease of Use
    4
    Easy Setup
    4
    Features
    4
    Helpful
    4
    Cons
    AI Limitations
    5
    Expensive
    2
    Learning Curve
    2
    Cost
    1
    Inaccuracy
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveChatAI features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LiveChatAI
    Year Founded
    2023
    HQ Location
    N/A
    Twitter
    @LiveChatAI
    112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reduce support volume and boost customer satisfaction in minutes with LiveChatAI — a powerful AI-driven live chat solution. Seamlessly combining human and AI support, LiveChatAI instantly answers cust

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
LiveChatAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Ease of Use
4
Easy Setup
4
Features
4
Helpful
4
Cons
AI Limitations
5
Expensive
2
Learning Curve
2
Cost
1
Inaccuracy
1
LiveChatAI features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
LiveChatAI
Year Founded
2023
HQ Location
N/A
Twitter
@LiveChatAI
112 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Omnichat
(26)4.5 out of 5
121st Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 50% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Omnichat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Engagement
    3
    Helpful
    3
    Messaging Features
    3
    Centralization
    2
    Cons
    Access Limitations
    2
    Delays
    2
    Account Management Issues
    1
    AI Limitations
    1
    Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Omnichat features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    6.5
    Lead Development
    Average: 8.6
    6.9
    Customization
    Average: 8.5
    6.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Omnichat
    Year Founded
    2017
    HQ Location
    Hong Kong
    LinkedIn® Page
    hk.linkedin.com
    139 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions

Users
No information available
Industries
  • Retail
Market Segment
  • 50% Small-Business
  • 46% Mid-Market
Omnichat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Engagement
3
Helpful
3
Messaging Features
3
Centralization
2
Cons
Access Limitations
2
Delays
2
Account Management Issues
1
AI Limitations
1
Bugs
1
Omnichat features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
6.5
Lead Development
Average: 8.6
6.9
Customization
Average: 8.5
6.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Omnichat
Year Founded
2017
HQ Location
Hong Kong
LinkedIn® Page
hk.linkedin.com
139 employees on LinkedIn®
ChatBeacon AI
(59)4.6 out of 5
72nd Easiest To Use in Live Chat software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatb

    Users
    No information available
    Industries
    • Consumer Services
    Market Segment
    • 69% Mid-Market
    • 53% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChatBeacon AI features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    9.1
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SmartMax Software
    Company Website
    Year Founded
    1994
    HQ Location
    Tulsa, OK
    Twitter
    @chatbeaconio
    910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatb

Users
No information available
Industries
  • Consumer Services
Market Segment
  • 69% Mid-Market
  • 53% Small-Business
ChatBeacon AI features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
9.1
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
SmartMax Software
Company Website
Year Founded
1994
HQ Location
Tulsa, OK
Twitter
@chatbeaconio
910 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
ZaZaChat
(18)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZaZaChat is a Complete Help Desk Software for e-businesses

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZaZaChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Easy Access
    4
    Tracking Ease
    4
    Case Management
    3
    Chat Features
    3
    Cons
    Data Management
    1
    Integration Issues
    1
    Interface Issues
    1
    Lack of Integrations
    1
    Limited Integrations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZaZaChat features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    9.2
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZaZa Network
    HQ Location
    Philadelphia, PA
    Twitter
    @ZaZa_Chat
    168 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZaZaChat is a Complete Help Desk Software for e-businesses

Users
No information available
Industries
No information available
Market Segment
  • 61% Mid-Market
  • 39% Small-Business
ZaZaChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Easy Access
4
Tracking Ease
4
Case Management
3
Chat Features
3
Cons
Data Management
1
Integration Issues
1
Interface Issues
1
Lack of Integrations
1
Limited Integrations
1
ZaZaChat features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
9.2
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
ZaZa Network
HQ Location
Philadelphia, PA
Twitter
@ZaZa_Chat
168 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Dixa
(390)4.2 out of 5
85th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dixa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Helpful
    30
    Customer Support
    25
    Intuitive
    24
    Features
    22
    Cons
    Missing Features
    23
    Limited Features
    18
    Lack of Features
    13
    Inaccurate Data Analysis
    10
    Lack of Clarity
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.6
    Lead Development
    Average: 8.6
    7.7
    Customization
    Average: 8.5
    7.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,750 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    168 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
Dixa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Helpful
30
Customer Support
25
Intuitive
24
Features
22
Cons
Missing Features
23
Limited Features
18
Lack of Features
13
Inaccurate Data Analysis
10
Lack of Clarity
10
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
7.6
Lead Development
Average: 8.6
7.7
Customization
Average: 8.5
7.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,750 Twitter followers
LinkedIn® Page
www.linkedin.com
168 employees on LinkedIn®
Helpwise
(181)4.6 out of 5
83rd Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    14
    Ease of Use
    13
    Helpful
    13
    Features
    8
    Intuitive
    7
    Cons
    Missing Features
    8
    Technical Issues
    6
    Bugs
    4
    Learning Curve
    4
    Slow Loading
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.6
    8.6
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
14
Ease of Use
13
Helpful
13
Features
8
Intuitive
7
Cons
Missing Features
8
Technical Issues
6
Bugs
4
Learning Curve
4
Slow Loading
4
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.6
8.6
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
eGain Chat
(10)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries,

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 110% Enterprise
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eGain Chat features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    eGain
    Year Founded
    1997
    HQ Location
    Sunnyvale, CA
    Twitter
    @eGain
    2,528 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    816 employees on LinkedIn®
    Ownership
    NasdaqCM:EGAN
Product Description
How are these determined?Information
This description is provided by the seller.

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries,

Users
No information available
Industries
No information available
Market Segment
  • 110% Enterprise
  • 40% Mid-Market
eGain Chat features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
eGain
Year Founded
1997
HQ Location
Sunnyvale, CA
Twitter
@eGain
2,528 Twitter followers
LinkedIn® Page
www.linkedin.com
816 employees on LinkedIn®
Ownership
NasdaqCM:EGAN
Enchant
(57)4.8 out of 5
77th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enchant is a helpdesk and knowledge base software solution.

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 84% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enchant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Features
    3
    Intuitive
    3
    Easy Setup
    2
    Cons
    Call Issues
    2
    Messaging Issues
    2
    Account Issues
    1
    Call Functionality
    1
    Interface Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enchant features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enchant
    HQ Location
    Arkansas, United States
    Twitter
    @enchant
    118 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enchant is a helpdesk and knowledge base software solution.

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 84% Small-Business
  • 11% Mid-Market
Enchant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Features
3
Intuitive
3
Easy Setup
2
Cons
Call Issues
2
Messaging Issues
2
Account Issues
1
Call Functionality
1
Interface Issues
1
Enchant features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Enchant
HQ Location
Arkansas, United States
Twitter
@enchant
118 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
LiveCaller
(18)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses a

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveCaller Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Communication
    3
    All-in-One Solutions
    2
    Customer Engagement
    2
    Customer Support
    2
    Ease of Use
    2
    Cons
    Chat Management
    1
    Data Management
    1
    Expensive
    1
    Lack of Integrations
    1
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveCaller features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LiveCaller
    Year Founded
    2019
    HQ Location
    Tbilisi, GE
    Twitter
    @live_caller
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lack of communications channels on websites results in customer churn, low satisfaction rate and minimal to zero customer success, in addition potential value of one-click voice calls for businesses a

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 17% Mid-Market
LiveCaller Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Communication
3
All-in-One Solutions
2
Customer Engagement
2
Customer Support
2
Ease of Use
2
Cons
Chat Management
1
Data Management
1
Expensive
1
Lack of Integrations
1
Limitations
1
LiveCaller features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
LiveCaller
Year Founded
2019
HQ Location
Tbilisi, GE
Twitter
@live_caller
11 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Comm100 Live Chat
(27)4.2 out of 5
84th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$31.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Comm100 is an omnichannel customer engagement platform designed to streamline the way businesses interact with their clients. With AI-powered solutions encompassing Live Chat, Email, Ticketing & M

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comm100 Live Chat features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comm100 Network Corporation
    Year Founded
    2009
    HQ Location
    Vancouver, Canada
    Twitter
    @Comm100
    4,788 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Comm100 is an omnichannel customer engagement platform designed to streamline the way businesses interact with their clients. With AI-powered solutions encompassing Live Chat, Email, Ticketing & M

Users
No information available
Industries
No information available
Market Segment
  • 44% Small-Business
  • 37% Mid-Market
Comm100 Live Chat features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Comm100 Network Corporation
Year Founded
2009
HQ Location
Vancouver, Canada
Twitter
@Comm100
4,788 Twitter followers
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
Watermelon
(81)4.5 out of 5
127th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Starting at €106.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start au

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 65% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Watermelon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    16
    Helpful
    16
    Ease of Use
    12
    AI Technology
    9
    Chatbot Development
    9
    Cons
    Expensive
    3
    Learning Curve
    3
    Steep Learning Curve
    3
    Inadequate AI Features
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Watermelon features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.6
    8.0
    Customization
    Average: 8.5
    6.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Watermelon
    Year Founded
    2018
    HQ Location
    Utrecht, NL
    Twitter
    @WatermelonHQ
    3,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    87 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start au

Users
No information available
Industries
  • Retail
Market Segment
  • 65% Small-Business
  • 32% Mid-Market
Watermelon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
16
Helpful
16
Ease of Use
12
AI Technology
9
Chatbot Development
9
Cons
Expensive
3
Learning Curve
3
Steep Learning Curve
3
Inadequate AI Features
2
Limited Features
2
Watermelon features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.6
8.0
Customization
Average: 8.5
6.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Watermelon
Year Founded
2018
HQ Location
Utrecht, NL
Twitter
@WatermelonHQ
3,045 Twitter followers
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Arena.im
(22)4.6 out of 5
125th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, CommerceAI) leverage t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Arena.im features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.6
    9.4
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Arena.im
    Year Founded
    2018
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, CommerceAI) leverage t

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 27% Mid-Market
Arena.im features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.6
9.4
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Arena.im
Year Founded
2018
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Velaro
(17)4.1 out of 5
92nd Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in ecommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated plat

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 59% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Velaro features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    6.7
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Velaro
    Year Founded
    2000
    HQ Location
    Baltimore, MD
    Twitter
    @Velaro_Inc
    1,167 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    47 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in ecommerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated plat

Users
No information available
Industries
No information available
Market Segment
  • 59% Mid-Market
  • 29% Enterprise
Velaro features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
6.7
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Velaro
Year Founded
2000
HQ Location
Baltimore, MD
Twitter
@Velaro_Inc
1,167 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
ProProfs Chat
(35)4.5 out of 5
Save to My Lists
Entry Level Price:$39/month 3
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise l

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProProfs Chat features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    9.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProProfs
    Year Founded
    2009
    HQ Location
    Los Angeles, CA
    Twitter
    @ProProfs
    4,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    230 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProProfs Chat is a responsive live chat software that helps organizations get in touch with their daily visitors and customers in real-time hassle-free. Whether you own a small, medium or enterprise l

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 31% Mid-Market
ProProfs Chat features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
9.6
Co-Browsing
Average: 8.1
Seller Details
Seller
ProProfs
Year Founded
2009
HQ Location
Los Angeles, CA
Twitter
@ProProfs
4,962 Twitter followers
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®
Deskpro
(71)4.3 out of 5
117th Easiest To Use in Live Chat software
Save to My Lists
DealsSpecial offer!
30% off: $42 per agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deskpro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customizability
    17
    Customer Support
    16
    Features
    15
    Customization
    14
    Cons
    Ticketing Issues
    13
    Ticket Management
    12
    Not Intuitive
    10
    Learning Curve
    9
    UX Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deskpro features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    9.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deskpro
    Company Website
    Year Founded
    2002
    HQ Location
    London, Wimbledon
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001,

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
Deskpro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customizability
17
Customer Support
16
Features
15
Customization
14
Cons
Ticketing Issues
13
Ticket Management
12
Not Intuitive
10
Learning Curve
9
UX Issues
7
Deskpro features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
9.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Deskpro
Company Website
Year Founded
2002
HQ Location
London, Wimbledon
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Chatwoot
(14)4.5 out of 5
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatwoot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Chat Functionality
    5
    Integrations
    4
    Live Chat
    4
    Chat Features
    3
    Cons
    Not User-Friendly
    3
    Connectivity Issues
    2
    Inadequate Reporting
    2
    Limited Connectivity
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatwoot features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    9.0
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatwoot
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatwoot is an open-source customer engagement platform that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. Chatwoot is an open-source alte

Users
No information available
Industries
No information available
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
Chatwoot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Chat Functionality
5
Integrations
4
Live Chat
4
Chat Features
3
Cons
Not User-Friendly
3
Connectivity Issues
2
Inadequate Reporting
2
Limited Connectivity
2
Limited Features
2
Chatwoot features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
9.0
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Chatwoot
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Whisbi
(18)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

    Users
    No information available
    Industries
    • Automotive
    • Telecommunications
    Market Segment
    • 61% Enterprise
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Whisbi features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Whisbi
    Year Founded
    2008
    HQ Location
    Barcelona, Catalonia
    Twitter
    @Whisbi
    11,377 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

Users
No information available
Industries
  • Automotive
  • Telecommunications
Market Segment
  • 61% Enterprise
  • 22% Mid-Market
Whisbi features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Whisbi
Year Founded
2008
HQ Location
Barcelona, Catalonia
Twitter
@Whisbi
11,377 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Puzzel CX Platform
(125)4.6 out of 5
Optimized for quick response
123rd Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 52% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Customer Support
    46
    Helpful
    45
    Efficiency
    31
    Intuitive
    22
    Cons
    Missing Features
    15
    Limited Functionality
    8
    Complexity
    7
    Lack of Clarity
    7
    Limited Customization
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Lead Development
    Average: 8.6
    8.7
    Customization
    Average: 8.5
    6.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 52% Mid-Market
  • 26% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Customer Support
46
Helpful
45
Efficiency
31
Intuitive
22
Cons
Missing Features
15
Limited Functionality
8
Complexity
7
Lack of Clarity
7
Limited Customization
7
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
6.7
Lead Development
Average: 8.6
8.7
Customization
Average: 8.5
6.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Chatra
(30)4.2 out of 5
112th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SaaS company, live chat & messaging for startups and e-commerce

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 70% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatra features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatra (by Brevo)
    Year Founded
    2015
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SaaS company, live chat & messaging for startups and e-commerce

Users
No information available
Industries
  • Financial Services
Market Segment
  • 70% Small-Business
  • 23% Mid-Market
Chatra features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Chatra (by Brevo)
Year Founded
2015
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
CINNOX
(34)4.3 out of 5
129th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 50% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CINNOX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Communication
    2
    Easy Management
    2
    Easy Setup
    2
    Cons
    Missing Functionality
    3
    Limited AI Capabilities
    2
    Admin Control Issues
    1
    Call Issues
    1
    Chatbot Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CINNOX features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.6
    8.6
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    M800
    Year Founded
    2007
    HQ Location
    Hong Kong
    LinkedIn® Page
    www.linkedin.com
    114 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. We help businesses compete and win by humanising customer and team experiences through one single pl

Users
No information available
Industries
  • Financial Services
Market Segment
  • 50% Small-Business
  • 32% Mid-Market
CINNOX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Communication
2
Easy Management
2
Easy Setup
2
Cons
Missing Functionality
3
Limited AI Capabilities
2
Admin Control Issues
1
Call Issues
1
Chatbot Issues
1
CINNOX features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.6
8.6
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
M800
Year Founded
2007
HQ Location
Hong Kong
LinkedIn® Page
www.linkedin.com
114 employees on LinkedIn®
Live Chat Complete
(17)4.3 out of 5
Save to My Lists
Entry Level Price:$17.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Open source One-time fee (1 license = 1 website with life time updates) 50 users can chat at one time (i.e. 10 operators and 40 visitors) [?] Cute skin (fully customizable) Chat logs, of course ;) Ver

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 47% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Live Chat Complete Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    AI Efficiency
    1
    Easy Communication
    1
    Efficiency
    1
    Features
    1
    Cons
    Chatbot Issues
    1
    Limitations
    1
    Manual Input
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Live Chat Complete features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.8
    Customization
    Average: 8.5
    7.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Screets
    Year Founded
    2007
    HQ Location
    Sarajevo, Bosnia
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Open source One-time fee (1 license = 1 website with life time updates) 50 users can chat at one time (i.e. 10 operators and 40 visitors) [?] Cute skin (fully customizable) Chat logs, of course ;) Ver

Users
No information available
Industries
No information available
Market Segment
  • 47% Mid-Market
  • 35% Small-Business
Live Chat Complete Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
AI Efficiency
1
Easy Communication
1
Efficiency
1
Features
1
Cons
Chatbot Issues
1
Limitations
1
Manual Input
1
Live Chat Complete features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.8
Customization
Average: 8.5
7.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Screets
Year Founded
2007
HQ Location
Sarajevo, Bosnia
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Gist
(218)4.6 out of 5
126th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$0 Free Forever
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in eve

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 94% Small-Business
    • 5% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Features
    3
    Chat Features
    2
    Customer Support
    2
    Easy Setup
    2
    Cons
    Limited Features
    2
    Poor Customer Support
    2
    Small Business Challenges
    2
    Account Issues
    1
    AI Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gist
    Year Founded
    2020
    HQ Location
    Newark, Delaware
    Twitter
    @gistplatform
    2,801 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in eve

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 94% Small-Business
  • 5% Mid-Market
Gist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Features
3
Chat Features
2
Customer Support
2
Easy Setup
2
Cons
Limited Features
2
Poor Customer Support
2
Small Business Challenges
2
Account Issues
1
AI Limitations
1
Gist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Gist
Year Founded
2020
HQ Location
Newark, Delaware
Twitter
@gistplatform
2,801 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Engagely.ai
(18)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 33% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engagely.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Efficiency
    1
    Helpful
    1
    Knowledge Base
    1
    Response Time
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engagely.ai features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Lead Development
    Average: 8.6
    7.5
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engagely.ai
    Year Founded
    2012
    HQ Location
    Watford
    Twitter
    @engagelyai
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational

Users
No information available
Industries
No information available
Market Segment
  • 33% Mid-Market
  • 33% Small-Business
Engagely.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Efficiency
1
Helpful
1
Knowledge Base
1
Response Time
1
Cons
This product has not yet received any negative sentiments.
Engagely.ai features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
6.7
Lead Development
Average: 8.6
7.5
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Engagely.ai
Year Founded
2012
HQ Location
Watford
Twitter
@engagelyai
58 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
ZoomInfo Marketing
(149)4.4 out of 5
View top Consulting Services for ZoomInfo Marketing
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ZoomInfo Marketing helps demand generation and ABM teams target and convert leads into buyers through insight-driven orchestration and personalized engagement across multiple channels, including displ

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 40% Mid-Market
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ZoomInfo Marketing is a B2B marketing tool that provides data enrichment, automation, targeting capabilities, and integration with major CRMs and marketing automation tools for planning campaigns and lead generation.
    • Reviewers like the advanced data features, intent data insights, lead scoring, and the ability to customize dashboards according to their needs, which helps in focusing on the most relevant leads and optimizing time and efforts.
    • Users mentioned that the data can sometimes be outdated or missing for niche roles, the platform can feel heavy, and the high and opaque pricing can be a disadvantage for small businesses and startups.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ZoomInfo Marketing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    36
    Features
    36
    Lead Generation
    30
    Data Accuracy
    25
    Intent Data
    25
    Cons
    Expensive
    19
    Cost
    16
    Data Inaccuracy
    16
    Learning Curve
    15
    Complexity
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ZoomInfo Marketing features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ZoomInfo
    Company Website
    Year Founded
    2000
    HQ Location
    Vancouver, WA
    Twitter
    @ZoomInfo
    23,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,352 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ZoomInfo Marketing helps demand generation and ABM teams target and convert leads into buyers through insight-driven orchestration and personalized engagement across multiple channels, including displ

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 40% Mid-Market
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ZoomInfo Marketing is a B2B marketing tool that provides data enrichment, automation, targeting capabilities, and integration with major CRMs and marketing automation tools for planning campaigns and lead generation.
  • Reviewers like the advanced data features, intent data insights, lead scoring, and the ability to customize dashboards according to their needs, which helps in focusing on the most relevant leads and optimizing time and efforts.
  • Users mentioned that the data can sometimes be outdated or missing for niche roles, the platform can feel heavy, and the high and opaque pricing can be a disadvantage for small businesses and startups.
ZoomInfo Marketing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
36
Features
36
Lead Generation
30
Data Accuracy
25
Intent Data
25
Cons
Expensive
19
Cost
16
Data Inaccuracy
16
Learning Curve
15
Complexity
11
ZoomInfo Marketing features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
ZoomInfo
Company Website
Year Founded
2000
HQ Location
Vancouver, WA
Twitter
@ZoomInfo
23,656 Twitter followers
LinkedIn® Page
www.linkedin.com
4,352 employees on LinkedIn®
WorkHub
(53)4.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WorkHub Connect is a powerful team conferencing tool that enables you to easily stay in touch with both internal and external contacts. You can communicate with remote team members through text, audio

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 47% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WorkHub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Remote Work
    15
    Team Collaboration
    14
    Easy Communication
    8
    User Interface
    7
    Cons
    Missing Features
    7
    Limited Features
    3
    Editing Limitations
    2
    Inadequate Search
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WorkHub features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Lead Development
    Average: 8.6
    9.7
    Customization
    Average: 8.5
    9.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WorkHub
    HQ Location
    San Jose, US
    Twitter
    @WorkHubOfficiaI
    62 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
    Ownership
    Ali Shaheen
Product Description
How are these determined?Information
This description is provided by the seller.

WorkHub Connect is a powerful team conferencing tool that enables you to easily stay in touch with both internal and external contacts. You can communicate with remote team members through text, audio

Users
  • Software Engineer
Industries
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 47% Mid-Market
WorkHub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Remote Work
15
Team Collaboration
14
Easy Communication
8
User Interface
7
Cons
Missing Features
7
Limited Features
3
Editing Limitations
2
Inadequate Search
2
Limited Customization
2
WorkHub features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.7
Lead Development
Average: 8.6
9.7
Customization
Average: 8.5
9.0
Co-Browsing
Average: 8.1
Seller Details
Seller
WorkHub
HQ Location
San Jose, US
Twitter
@WorkHubOfficiaI
62 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Ownership
Ali Shaheen
Swell
(372)4.5 out of 5
110th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp

    Users
    • Office Manager
    • Owner
    Industries
    • Hospital & Health Care
    • Health, Wellness and Fitness
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Swell Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Interface
    1
    Feature Development
    1
    Flexibility
    1
    Needs Fulfillment
    1
    Cons
    Learning Curve
    1
    Limited Customization
    1
    Limited Features
    1
    Limited Functionality
    1
    Limited Templates
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Swell features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SocialSwell
    Year Founded
    2016
    HQ Location
    Salt Lake City, Utah
    Twitter
    @Swell_Reviews
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve emp

Users
  • Office Manager
  • Owner
Industries
  • Hospital & Health Care
  • Health, Wellness and Fitness
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
Swell Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Interface
1
Feature Development
1
Flexibility
1
Needs Fulfillment
1
Cons
Learning Curve
1
Limited Customization
1
Limited Features
1
Limited Functionality
1
Limited Templates
1
Swell features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
SocialSwell
Year Founded
2016
HQ Location
Salt Lake City, Utah
Twitter
@Swell_Reviews
2 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
AiTrillion
(89)4.9 out of 5
99th Easiest To Use in Live Chat software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and ot

    Users
    • CEO
    • Owner
    Industries
    • Apparel & Fashion
    • Retail
    Market Segment
    • 93% Small-Business
    • 4% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AiTrillion Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    14
    Helpful
    12
    Features
    9
    Ease of Use
    8
    Customer Engagement
    6
    Cons
    Missing Features
    4
    Learning Curve
    3
    Lack of Customization
    2
    Poor Onboarding
    2
    Steep Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AiTrillion features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lead Development
    Average: 8.6
    8.9
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AAAeCommerce Inc.
    Year Founded
    2018
    HQ Location
    Claymont, Delaware
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AiTrillion is a comprehensive eCommerce marketing automation platform built to help online store owners simplify, scale, and supercharge their business growth. Designed specifically for Shopify and ot

Users
  • CEO
  • Owner
Industries
  • Apparel & Fashion
  • Retail
Market Segment
  • 93% Small-Business
  • 4% Mid-Market
AiTrillion Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
14
Helpful
12
Features
9
Ease of Use
8
Customer Engagement
6
Cons
Missing Features
4
Learning Curve
3
Lack of Customization
2
Poor Onboarding
2
Steep Learning Curve
2
AiTrillion features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.6
8.9
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
AAAeCommerce Inc.
Year Founded
2018
HQ Location
Claymont, Delaware
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Chatlio
(85)4.3 out of 5
94th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$29 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you abo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 74% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatlio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    7.8
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatlio
    HQ Location
    Seattle, Washington
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you abo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 74% Small-Business
  • 20% Mid-Market
Chatlio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
7.8
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Chatlio
HQ Location
Seattle, Washington
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Plivo
(741)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on high-volume messaging and minimal infrastructure requirements.
    • Reviewers appreciate Plivo's competitive pricing, global coverage, scalability, and the quality of its customer support, as well as its easy implementation and integration with many programming languages.
    • Reviewers experienced issues with Plivo's unreliable service, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and weak support for country-specific messaging regulations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    19
    API Quality
    15
    Features
    14
    Pricing
    14
    Cons
    Poor Customer Support
    10
    Messaging Issues
    7
    Expensive
    5
    Limited Features
    5
    Call Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,798 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    235 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on high-volume messaging and minimal infrastructure requirements.
  • Reviewers appreciate Plivo's competitive pricing, global coverage, scalability, and the quality of its customer support, as well as its easy implementation and integration with many programming languages.
  • Reviewers experienced issues with Plivo's unreliable service, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and weak support for country-specific messaging regulations.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
19
API Quality
15
Features
14
Pricing
14
Cons
Poor Customer Support
10
Messaging Issues
7
Expensive
5
Limited Features
5
Call Issues
4
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,798 Twitter followers
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
Autochat
(12)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Autochat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    3
    Messaging Features
    3
    AI Efficiency
    2
    Automation Features
    2
    Ease of Use
    2
    Cons
    Limited Customization
    2
    Difficult Setup
    1
    Expensive
    1
    Integration Issues
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Autochat features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Autochat
    Year Founded
    2017
    HQ Location
    Hyderabad, IN
    Twitter
    @autochatio
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journe

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Autochat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
3
Messaging Features
3
AI Efficiency
2
Automation Features
2
Ease of Use
2
Cons
Limited Customization
2
Difficult Setup
1
Expensive
1
Integration Issues
1
Learning Curve
1
Autochat features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Autochat
Year Founded
2017
HQ Location
Hyderabad, IN
Twitter
@autochatio
55 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Continually
(16)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 94% Small-Business
    • 6% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Continually features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    9.6
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Continually
    Year Founded
    2017
    HQ Location
    Belfast, Northern Ireland
    Twitter
    @UseContinually
    263 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We make sure you never miss another lead from your website. Today, when people visit your site - say to request a product demo - they expect you to reply straight away. Even when its out of hours, or

Users
No information available
Industries
No information available
Market Segment
  • 94% Small-Business
  • 6% Mid-Market
Continually features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
9.6
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Continually
Year Founded
2017
HQ Location
Belfast, Northern Ireland
Twitter
@UseContinually
263 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Kayako
(219)4.0 out of 5
118th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kayako Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Simple
    4
    Case Management
    3
    Assignment Management
    2
    Status Tracking
    2
    Cons
    Limited Features
    2
    Access Issues
    1
    Account Issues
    1
    Billing Issues
    1
    Complex Administration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    7.9
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ignite Enterprise Software Solutions
    HQ Location
    Austin, TX
    Twitter
    @ignitetech
    451 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    278 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 34% Mid-Market
Kayako Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Simple
4
Case Management
3
Assignment Management
2
Status Tracking
2
Cons
Limited Features
2
Access Issues
1
Account Issues
1
Billing Issues
1
Complex Administration
1
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
7.9
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Ignite Enterprise Software Solutions
HQ Location
Austin, TX
Twitter
@ignitetech
451 Twitter followers
LinkedIn® Page
www.linkedin.com
278 employees on LinkedIn®
Provide Support
(16)4.4 out of 5
100th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Starting at $13.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer as

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Small-Business
    • 19% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Provide Support features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    5.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Provide Support
    Year Founded
    2003
    HQ Location
    New York, New York
    Twitter
    @provide_support
    3,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer as

Users
No information available
Industries
No information available
Market Segment
  • 63% Small-Business
  • 19% Enterprise
Provide Support features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
5.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Provide Support
Year Founded
2003
HQ Location
New York, New York
Twitter
@provide_support
3,656 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Hippo
(19)3.9 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can pr

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hippo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbots
    1
    Chat Features
    1
    Chat Functionality
    1
    Chat Support
    1
    Customer Engagement
    1
    Cons
    Interface Issues
    1
    Limited AI Capabilities
    1
    Poor Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hippo features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    7.6
    Customization
    Average: 8.5
    7.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jungleworks
    Year Founded
    2011
    HQ Location
    Tampa, Florida
    Twitter
    @worksjungle
    589 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can pr

Users
No information available
Industries
No information available
Market Segment
  • 63% Mid-Market
  • 26% Small-Business
Hippo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbots
1
Chat Features
1
Chat Functionality
1
Chat Support
1
Customer Engagement
1
Cons
Interface Issues
1
Limited AI Capabilities
1
Poor Customer Support
1
Hippo features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
7.6
Customization
Average: 8.5
7.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Jungleworks
Year Founded
2011
HQ Location
Tampa, Florida
Twitter
@worksjungle
589 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
Vision Helpdesk
(94)4.6 out of 5
130th Easiest To Use in Live Chat software
Save to My Lists
DealsSpecial offer!
15% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vision Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Efficiency
    4
    Automation Features
    3
    Communication Efficiency
    3
    Cons
    Learning Curve
    3
    Limited Customization
    3
    Complexity
    2
    Interface Issues
    2
    Lack of Resources
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vision Helpdesk features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vision Helpdesk
    Year Founded
    2005
    HQ Location
    Nasik
    Twitter
    @visionhelpdesk
    1,394 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell

Users
No information available
Industries
  • Non-Profit Organization Management
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
Vision Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Efficiency
4
Automation Features
3
Communication Efficiency
3
Cons
Learning Curve
3
Limited Customization
3
Complexity
2
Interface Issues
2
Lack of Resources
2
Vision Helpdesk features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.1
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Vision Helpdesk
Year Founded
2005
HQ Location
Nasik
Twitter
@visionhelpdesk
1,394 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Chatstack
(38)4.3 out of 5
131st Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$139 per year
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 61% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatstack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    1
    Time-saving
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatstack features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stardevelop
    HQ Location
    Gold Coast
    Twitter
    @stardevelop
    11,198 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers.

Users
No information available
Industries
No information available
Market Segment
  • 61% Small-Business
  • 26% Mid-Market
Chatstack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
1
Time-saving
1
Cons
This product has not yet received any negative sentiments.
Chatstack features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Stardevelop
HQ Location
Gold Coast
Twitter
@stardevelop
11,198 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
HelpOnClick
(12)4.0 out of 5
Save to My Lists
Entry Level Price:$2.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpOnClick Live Chat is a perfect solution for small and midsize business. The variety of features, customization options and thoughtful customer service combined with moderate pricing makes the sof

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpOnClick Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Support
    2
    Efficiency
    2
    User Interface
    2
    Affordable
    1
    Cons
    Slow Loading
    2
    Dashboard Issues
    1
    Expensive
    1
    Inadequate Reporting
    1
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpOnClick features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    Lead Development
    Average: 8.6
    9.2
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OnClick
    Year Founded
    2001
    HQ Location
    Berango, Bizkaia
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpOnClick Live Chat is a perfect solution for small and midsize business. The variety of features, customization options and thoughtful customer service combined with moderate pricing makes the sof

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 42% Mid-Market
HelpOnClick Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Support
2
Efficiency
2
User Interface
2
Affordable
1
Cons
Slow Loading
2
Dashboard Issues
1
Expensive
1
Inadequate Reporting
1
Limitations
1
HelpOnClick features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
7.4
Lead Development
Average: 8.6
9.2
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
OnClick
Year Founded
2001
HQ Location
Berango, Bizkaia
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
ClickDesk
(48)3.8 out of 5
108th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$19.99 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Live chat and online engagement.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Easy Communication
    1
    Cons
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickDesk features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickDesk
    Year Founded
    2011
    HQ Location
    Hyderbrad, India
    Twitter
    @ClickDesk
    1,744 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Live chat and online engagement.

Users
No information available
Industries
No information available
Market Segment
  • 44% Small-Business
  • 33% Mid-Market
ClickDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Easy Communication
1
Cons
Update Issues
1
ClickDesk features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
ClickDesk
Year Founded
2011
HQ Location
Hyderbrad, India
Twitter
@ClickDesk
1,744 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Nice.Chat
(26)4.7 out of 5
Save to My Lists
Entry Level Price:$3,333.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nice.Chat - white label AI-powered communication platform for your business. Nice.Chat offers AI-driven self-service chat, customizable user interface branding, and omni-channel support for various so

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 23% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nice.Chat features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lead Development
    Average: 8.6
    9.1
    Customization
    Average: 8.5
    9.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syntech Software Sp. z O. O
    Year Founded
    2016
    HQ Location
    Warsaw, Poland
    LinkedIn® Page
    ee.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nice.Chat - white label AI-powered communication platform for your business. Nice.Chat offers AI-driven self-service chat, customizable user interface branding, and omni-channel support for various so

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 23% Enterprise
Nice.Chat features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lead Development
Average: 8.6
9.1
Customization
Average: 8.5
9.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Syntech Software Sp. z O. O
Year Founded
2016
HQ Location
Warsaw, Poland
LinkedIn® Page
ee.linkedin.com
3 employees on LinkedIn®
OneDesk
(32)4.3 out of 5
Save to My Lists
Entry Level Price:$9 /user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Small-Business
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OneDesk features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.0
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OneDesk
    Year Founded
    2009
    HQ Location
    Montreal, Canada
    Twitter
    @OneDeskApp
    740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Small-Business
  • 28% Enterprise
OneDesk features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.0
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
OneDesk
Year Founded
2009
HQ Location
Montreal, Canada
Twitter
@OneDeskApp
740 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
JivoChat
(50)4.6 out of 5
133rd Easiest To Use in Live Chat software
View top Consulting Services for JivoChat
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure

    Users
    • Consultant
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 62% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JivoChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Simple
    1
    User Interface
    1
    Cons
    Difficult Setup
    1
    Learning Curve
    1
    Poor Customer Support
    1
    Quality Issues
    1
    Software Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JivoChat features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.6
    9.3
    Customization
    Average: 8.5
    7.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    JivoChat
    Year Founded
    2012
    HQ Location
    Vitória, BR
    Twitter
    @JivoChat
    109 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure

Users
  • Consultant
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 62% Mid-Market
  • 36% Small-Business
JivoChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Simple
1
User Interface
1
Cons
Difficult Setup
1
Learning Curve
1
Poor Customer Support
1
Quality Issues
1
Software Bugs
1
JivoChat features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.6
9.3
Customization
Average: 8.5
7.4
Co-Browsing
Average: 8.1
Seller Details
Seller
JivoChat
Year Founded
2012
HQ Location
Vitória, BR
Twitter
@JivoChat
109 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
Chatspell
(20)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with you

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chatspell Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Easy Integrations
    5
    Integrations
    4
    Customer Support
    3
    Ease of Use
    3
    Easy Communication
    3
    Cons
    Limited Language Support
    2
    Translation Issues
    2
    Filtering Issues
    1
    Integration Issues
    1
    Lack of Integrations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chatspell features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.6
    6.9
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chatspell
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with you

Users
No information available
Industries
No information available
Market Segment
  • 60% Small-Business
  • 40% Mid-Market
Chatspell Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
5
Integrations
4
Customer Support
3
Ease of Use
3
Easy Communication
3
Cons
Limited Language Support
2
Translation Issues
2
Filtering Issues
1
Integration Issues
1
Lack of Integrations
1
Chatspell features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.6
6.9
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Chatspell
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
OutboundEngine
(155)3.7 out of 5
134th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$199 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to

    Users
    • Realtor
    • Real Estate Agent
    Industries
    • Real Estate
    • Insurance
    Market Segment
    • 72% Small-Business
    • 15% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OutboundEngine features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    7.9
    Customization
    Average: 8.5
    5.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OutboundEngine
    Year Founded
    2012
    HQ Location
    Austin, Texas
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to

Users
  • Realtor
  • Real Estate Agent
Industries
  • Real Estate
  • Insurance
Market Segment
  • 72% Small-Business
  • 15% Mid-Market
OutboundEngine features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
7.9
Customization
Average: 8.5
5.0
Co-Browsing
Average: 8.1
Seller Details
Seller
OutboundEngine
Year Founded
2012
HQ Location
Austin, Texas
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
GotLiveChat
(10)4.4 out of 5
Save to My Lists
Entry Level Price:9.95 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GotLiveChat offers live chat software and real-time monitoring for webmasters.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GotLiveChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    User Interface
    2
    Customer Support
    1
    Customizability
    1
    Easy Communication
    1
    Integrations
    1
    Cons
    Automation Complexity
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GotLiveChat features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.2
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    9.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GotLiveChat
    HQ Location
    Corning, NY
    Twitter
    @GotLiveChat
    20 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GotLiveChat offers live chat software and real-time monitoring for webmasters.

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 30% Enterprise
GotLiveChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
User Interface
2
Customer Support
1
Customizability
1
Easy Communication
1
Integrations
1
Cons
Automation Complexity
1
Limited Customization
1
GotLiveChat features and usability ratings that predict user satisfaction
0.0
No information available
9.2
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
9.0
Co-Browsing
Average: 8.1
Seller Details
Seller
GotLiveChat
HQ Location
Corning, NY
Twitter
@GotLiveChat
20 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
13Chats
(11)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    13chats is a convenient online service for marketers, sales representatives, and support teams that allows you to increase sales by automating communication with online chats, smart widgets, and chatb

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 13Chats features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lead Development
    Average: 8.6
    8.6
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    13Chats
    Year Founded
    2019
    HQ Location
    Edgewater, US
    Twitter
    @13Chats_service
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

13chats is a convenient online service for marketers, sales representatives, and support teams that allows you to increase sales by automating communication with online chats, smart widgets, and chatb

Users
No information available
Industries
No information available
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
13Chats features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lead Development
Average: 8.6
8.6
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
13Chats
Year Founded
2019
HQ Location
Edgewater, US
Twitter
@13Chats_service
2 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
500apps
(15)3.9 out of 5
Save to My Lists
Entry Level Price:$14.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an u

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 500apps features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.3
    Lead Development
    Average: 8.6
    0.0
    No information available
    7.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    500apps
    Year Founded
    2019
    HQ Location
    New York, California
    Twitter
    @SitePing500apps
    35 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

500apps is a highly diverse, intelligent, and compatible business platform offering top-quality value to every department in growing businesses. This infinity suite of 50 apps can be accessed at an u

Users
No information available
Industries
No information available
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
500apps features and usability ratings that predict user satisfaction
0.0
No information available
9.3
Lead Development
Average: 8.6
0.0
No information available
7.4
Co-Browsing
Average: 8.1
Seller Details
Seller
500apps
Year Founded
2019
HQ Location
New York, California
Twitter
@SitePing500apps
35 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
BirdSeed
(10)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Add 12 powerful tools including Live Chat, Testimonials, Meetings, Announcements, FAQ, Videos, Call Requests and more. All built into just one simple button

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BirdSeed features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    7.2
    Customization
    Average: 8.5
    6.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    BirdSeed
    Year Founded
    2016
    HQ Location
    Orlando, US
    Twitter
    @thebirdseedapp
    168 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Add 12 powerful tools including Live Chat, Testimonials, Meetings, Announcements, FAQ, Videos, Call Requests and more. All built into just one simple button

Users
No information available
Industries
No information available
Market Segment
  • 70% Small-Business
  • 30% Mid-Market
BirdSeed features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
7.2
Customization
Average: 8.5
6.7
Co-Browsing
Average: 8.1
Seller Details
Seller
BirdSeed
Year Founded
2016
HQ Location
Orlando, US
Twitter
@thebirdseedapp
168 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Live800
(11)3.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working effi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Live800 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.6
    8.8
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoldArmor
    HQ Location
    N/A
    Twitter
    @Live800Global
    6 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cloud End-to-end Interactive Network Solution, Live800 with multiple messaging platforms integration allows you to dig out more potential clients, cut down operational costs, increase the working effi

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 36% Mid-Market
Live800 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.6
8.8
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
GoldArmor
HQ Location
N/A
Twitter
@Live800Global
6 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
WhosOn
(10)3.8 out of 5
Save to My Lists
Entry Level Price:$46 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-test

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 60% Mid-Market
    • 30% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhosOn features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.6
    8.0
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Parker Software
    Year Founded
    2003
    HQ Location
    Stoke-on-Trent, Staffordshire
    Twitter
    @ParkerSoftware
    32,337 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhosOn is a hosted or on-premises live chat solution that comes complete with real-time visitor tracking and analytics. WhosOn has been a leader in the live chat space for 15 years, and is a time-test

Users
No information available
Industries
No information available
Market Segment
  • 60% Mid-Market
  • 30% Small-Business
WhosOn features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.6
8.0
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Parker Software
Year Founded
2003
HQ Location
Stoke-on-Trent, Staffordshire
Twitter
@ParkerSoftware
32,337 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
ArrowChat
(10)3.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ArrowChat is a social networking software with MySQL compatibility and major internet browsers support.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ArrowChat features and usability ratings that predict user satisfaction
    1.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lead Development
    Average: 8.6
    8.9
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ArrowSuites
    HQ Location
    Dayton
    Twitter
    @ArrowChatTeam
    206 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ArrowChat is a social networking software with MySQL compatibility and major internet browsers support.

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Mid-Market
ArrowChat features and usability ratings that predict user satisfaction
1.7
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lead Development
Average: 8.6
8.9
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
ArrowSuites
HQ Location
Dayton
Twitter
@ArrowChatTeam
206 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Communication
(18)4.2 out of 5
View top Consulting Services for Communication
Save to My Lists
Entry Level Price:$90 month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 72% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Communication Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Connectivity
    1
    Ease of Use
    1
    Easy Communication
    1
    Simple
    1
    Cons
    Messaging Issues
    1
    Not Intuitive
    1
    UX Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Communication features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Little SaaS
    Year Founded
    2018
    HQ Location
    Newark, US
    Twitter
    @littlesaas
    148 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

Users
No information available
Industries
No information available
Market Segment
  • 72% Small-Business
  • 17% Mid-Market
Communication Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Connectivity
1
Ease of Use
1
Easy Communication
1
Simple
1
Cons
Messaging Issues
1
Not Intuitive
1
UX Issues
1
Communication features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Little SaaS
Year Founded
2018
HQ Location
Newark, US
Twitter
@littlesaas
148 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Froged
(14)4.2 out of 5
135th Easiest To Use in Live Chat software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FROGED is a one-stop shop Product Success Platform built by a SaaS company for SaaS companies. Our platform allows brands access to their entire customer lifecycle: Onboarding, Engagement, and Proact

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Froged Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation Features
    1
    Email Marketing
    1
    Features
    1
    Messaging Features
    1
    Notifications
    1
    Cons
    Poor Customer Support
    1
    Poor User Experience
    1
    UX Improvement
    1
    UX Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Froged features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    7.0
    Customization
    Average: 8.5
    5.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Froged Technologies S.L.
    Year Founded
    2019
    HQ Location
    Malaga, Spain
    Twitter
    @FrogedEN
    285 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FROGED is a one-stop shop Product Success Platform built by a SaaS company for SaaS companies. Our platform allows brands access to their entire customer lifecycle: Onboarding, Engagement, and Proact

Users
No information available
Industries
No information available
Market Segment
  • 71% Small-Business
  • 29% Mid-Market
Froged Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation Features
1
Email Marketing
1
Features
1
Messaging Features
1
Notifications
1
Cons
Poor Customer Support
1
Poor User Experience
1
UX Improvement
1
UX Issues
1
Froged features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
7.0
Customization
Average: 8.5
5.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Froged Technologies S.L.
Year Founded
2019
HQ Location
Malaga, Spain
Twitter
@FrogedEN
285 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Social Intents
(10)4.4 out of 5
Save to My Lists
Entry Level Price:$49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Small-Business
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Social Intents features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    10.0
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Social Intents
    Company Website
    Year Founded
    2015
    HQ Location
    Atlanta, GA
    Twitter
    @socialintents
    3,705 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Social Intents is a Live Chat and AI Chatbot platform designed to enhance communication between businesses and their website visitors. This solution enables teams to manage website chats directly from

Users
No information available
Industries
No information available
Market Segment
  • 40% Small-Business
  • 30% Enterprise
Social Intents features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
10.0
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Social Intents
Company Website
Year Founded
2015
HQ Location
Atlanta, GA
Twitter
@socialintents
3,705 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
brandy.im
(13)4.8 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation r

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 54% Small-Business
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • brandy.im Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbot Development
    4
    Customizability
    4
    Customization
    4
    Ease of Use
    4
    Chat Features
    3
    Cons
    Learning Curve
    2
    Steep Learning Curve
    2
    Chatbot Issues
    1
    Complex Usability
    1
    Data Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • brandy.im features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brandy.im
    Year Founded
    2015
    HQ Location
    Lisbon, PT
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Meet Brandy - The Brand Interactions Platform Brandy combines AI assistants, chat-apps and live agents into a holistic workflow, where great customer experience goes along with up to 70% automation r

Users
No information available
Industries
No information available
Market Segment
  • 54% Small-Business
  • 23% Enterprise
brandy.im Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbot Development
4
Customizability
4
Customization
4
Ease of Use
4
Chat Features
3
Cons
Learning Curve
2
Steep Learning Curve
2
Chatbot Issues
1
Complex Usability
1
Data Management
1
brandy.im features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Brandy.im
Year Founded
2015
HQ Location
Lisbon, PT
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Breakout
(15)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout g

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Breakout is a tool that engages website visitors in real time, routes leads intelligently, and integrates with CRM and Slack.
    • Reviewers like the fast setup, clean user interface, and the significant lift on inbound leads, with the tool becoming a key part of their daily sales motion.
    • Reviewers experienced occasional bugs and feature limitations due to the product being new, and some found the initial configuration open-ended and desired more templates or guided playbooks.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Breakout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    12
    Easy Setup
    9
    Features
    9
    Helpful
    9
    Implementation Ease
    9
    Cons
    Feature Complexity
    2
    Limited Analytics
    2
    Missing Features
    2
    AI Limitations
    1
    Buggy Software
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Breakout features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    9.8
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Breakout
    Company Website
    Year Founded
    2024
    HQ Location
    San Francisco Bay Area, US
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Breakout is your inbound AI SDR — built to identify high-intent website visitors, engage them in real-time, qualify them, and book meetings directly into your sales team’s calendar. 1\ Breakout g

Users
No information available
Industries
  • Computer Software
Market Segment
  • 53% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Breakout is a tool that engages website visitors in real time, routes leads intelligently, and integrates with CRM and Slack.
  • Reviewers like the fast setup, clean user interface, and the significant lift on inbound leads, with the tool becoming a key part of their daily sales motion.
  • Reviewers experienced occasional bugs and feature limitations due to the product being new, and some found the initial configuration open-ended and desired more templates or guided playbooks.
Breakout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
12
Easy Setup
9
Features
9
Helpful
9
Implementation Ease
9
Cons
Feature Complexity
2
Limited Analytics
2
Missing Features
2
AI Limitations
1
Buggy Software
1
Breakout features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
9.8
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Breakout
Company Website
Year Founded
2024
HQ Location
San Francisco Bay Area, US
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Endear
(31)4.4 out of 5
Save to My Lists
Entry Level Price:$300.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Endear helps retail brands turn customer relationships into revenue. Our retail CRM and clienteling platform gives your team the tools they need to sell more effectively, whether they're on the sales

    Users
    No information available
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 58% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Endear Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Personalization
    16
    Ease of Use
    15
    Customization
    14
    Features
    12
    Customer Engagement
    11
    Cons
    Limited Customization
    7
    Difficult Customization
    6
    Missing Features
    6
    Template Issues
    5
    Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Endear features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Lead Development
    Average: 8.6
    0.0
    No information available
    9.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Endear
    Company Website
    Year Founded
    2016
    HQ Location
    New York, New York, United States
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Endear helps retail brands turn customer relationships into revenue. Our retail CRM and clienteling platform gives your team the tools they need to sell more effectively, whether they're on the sales

Users
No information available
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 58% Mid-Market
  • 35% Small-Business
Endear Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Personalization
16
Ease of Use
15
Customization
14
Features
12
Customer Engagement
11
Cons
Limited Customization
7
Difficult Customization
6
Missing Features
6
Template Issues
5
Learning Curve
4
Endear features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
6.7
Lead Development
Average: 8.6
0.0
No information available
9.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Endear
Company Website
Year Founded
2016
HQ Location
New York, New York, United States
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Giosg
(11)4.6 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Giosg Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    2
    Ease of Use
    2
    Easy Setup
    2
    Affordable
    1
    Affordable Pricing
    1
    Cons
    Limited Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Giosg features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Giosg.com
    Year Founded
    2011
    HQ Location
    Helsinki, Finland
    Twitter
    @giosgCom
    545 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast.

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 36% Mid-Market
Giosg Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
2
Ease of Use
2
Easy Setup
2
Affordable
1
Affordable Pricing
1
Cons
Limited Functionality
1
Giosg features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Giosg.com
Year Founded
2011
HQ Location
Helsinki, Finland
Twitter
@giosgCom
545 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
OneHash Chat
(13)4.8 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and co

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 62% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OneHash Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Chat Features
    5
    Features
    5
    Customer Support
    4
    Integrations
    4
    Cons
    Lack of Integrations
    3
    Integration Issues
    2
    Limited Customization
    2
    Admin Control Issues
    1
    Chat Functionality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OneHash Chat features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lead Development
    Average: 8.6
    7.9
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OneHash
    Year Founded
    2020
    HQ Location
    Delaware
    Twitter
    @OneHash
    452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and co

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 62% Small-Business
  • 38% Mid-Market
OneHash Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Chat Features
5
Features
5
Customer Support
4
Integrations
4
Cons
Lack of Integrations
3
Integration Issues
2
Limited Customization
2
Admin Control Issues
1
Chat Functionality Issues
1
OneHash Chat features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.6
7.9
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
OneHash
Year Founded
2020
HQ Location
Delaware
Twitter
@OneHash
452 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Unblu
(18)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Enterprise
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Unblu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    7
    Ease of Use
    7
    Helpful
    6
    Easy Communication
    5
    Communication
    4
    Cons
    Slow Performance
    4
    Lagging Issues
    3
    Time Delays
    3
    Interface Issues
    2
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Unblu features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    10.0
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    unblu
    Year Founded
    2008
    HQ Location
    Basel, CH
    Twitter
    @unblu
    519 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools

Users
No information available
Industries
No information available
Market Segment
  • 56% Enterprise
  • 28% Small-Business
Unblu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
7
Ease of Use
7
Helpful
6
Easy Communication
5
Communication
4
Cons
Slow Performance
4
Lagging Issues
3
Time Delays
3
Interface Issues
2
Learning Curve
2
Unblu features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
10.0
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
unblu
Year Founded
2008
HQ Location
Basel, CH
Twitter
@unblu
519 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
Willdesk
(12)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Willdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    10
    Helpful
    8
    Integrations
    6
    Easy Integrations
    4
    User Interface
    3
    Cons
    Expensive
    3
    Complexity
    1
    Email Communication Issues
    1
    Formatting Issues
    1
    Integration Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Willdesk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    9.8
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Willdesk
    Year Founded
    2014
    HQ Location
    8 The Green SteA, Dover, Kent, DE, 19901
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

Users
No information available
Industries
No information available
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
Willdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
10
Helpful
8
Integrations
6
Easy Integrations
4
User Interface
3
Cons
Expensive
3
Complexity
1
Email Communication Issues
1
Formatting Issues
1
Integration Difficulty
1
Willdesk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
9.8
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Willdesk
Year Founded
2014
HQ Location
8 The Green SteA, Dover, Kent, DE, 19901
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
ControlHippo
(12)4.7 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Faceboo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ControlHippo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Features
    4
    Automation
    3
    Automation Features
    3
    Conversation Management
    3
    Cons
    Learning Curve
    1
    Poor Customer Support
    1
    Poor Navigation
    1
    Poor Response Management
    1
    Steep Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ControlHippo features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    9.2
    Customization
    Average: 8.5
    9.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ControlHippo
    HQ Location
    Claymont
    Twitter
    @controlhippo
    26 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ControlHippo is Omnichannel Conversational AI Platform designed to streamline customer communication across multiple channels, including AI Chatbot, WhatsApp Business API, Instagram, Telegram, Faceboo

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
ControlHippo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Features
4
Automation
3
Automation Features
3
Conversation Management
3
Cons
Learning Curve
1
Poor Customer Support
1
Poor Navigation
1
Poor Response Management
1
Steep Learning Curve
1
ControlHippo features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
9.2
Customization
Average: 8.5
9.5
Co-Browsing
Average: 8.1
Seller Details
Seller
ControlHippo
HQ Location
Claymont
Twitter
@controlhippo
26 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Fortifi
(10)4.6 out of 5
Save to My Lists
Entry Level Price:$50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fortifi is the all-in-one business software for sales, marketing, customer support and billing teams. Helping you to acquire new customers, nurture existing ones and make getting paid a breeze, Fortif

    Users
    No information available
    Industries
    • Consumer Services
    Market Segment
    • 40% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fortifi features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.9
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Fortifi
    Year Founded
    2014
    HQ Location
    Fareham, Hampshire
    Twitter
    @fortificloud
    268 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fortifi is the all-in-one business software for sales, marketing, customer support and billing teams. Helping you to acquire new customers, nurture existing ones and make getting paid a breeze, Fortif

Users
No information available
Industries
  • Consumer Services
Market Segment
  • 40% Small-Business
  • 40% Mid-Market
Fortifi features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.9
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Fortifi
Year Founded
2014
HQ Location
Fareham, Hampshire
Twitter
@fortificloud
268 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Hey Oliver
(16)4.4 out of 5
Save to My Lists
Entry Level Price:0 Euro/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    “Hey Oliver” is a marketing automation tool that tracks and monitors each one of your website visitors, their behavior and browsing patterns in real-time. At the same time, it identifies potential cli

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 56% Small-Business
    • 44% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hey Oliver features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.6
    8.8
    Customization
    Average: 8.5
    9.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hey Oliver Limited
    Year Founded
    2016
    HQ Location
    Nicosia, Nicosia
    Twitter
    @HeyOlivercom
    705 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

“Hey Oliver” is a marketing automation tool that tracks and monitors each one of your website visitors, their behavior and browsing patterns in real-time. At the same time, it identifies potential cli

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 56% Small-Business
  • 44% Mid-Market
Hey Oliver features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.6
8.8
Customization
Average: 8.5
9.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Hey Oliver Limited
Year Founded
2016
HQ Location
Nicosia, Nicosia
Twitter
@HeyOlivercom
705 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Messangi
(15)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Messangi is a Customer Engagement Platform or CPaaS (Communications Platform as a Service) that enables brands to deliver personalized content and brand experiences across the customer journey. Ou

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 47% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Messangi Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    9
    Customer Support
    5
    Easy Integrations
    5
    Integrations
    5
    Personalization
    5
    Cons
    Challenging Reporting
    1
    Complex Setup
    1
    Dashboard Issues
    1
    Difficult Setup
    1
    Inadequate Reporting
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Messangi features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    10.0
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Messangi
    Year Founded
    2001
    HQ Location
    Miami, Florida
    Twitter
    @messangi
    804 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    48 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Messangi is a Customer Engagement Platform or CPaaS (Communications Platform as a Service) that enables brands to deliver personalized content and brand experiences across the customer journey. Ou

Users
No information available
Industries
No information available
Market Segment
  • 47% Mid-Market
  • 40% Small-Business
Messangi Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Customer Support
5
Easy Integrations
5
Integrations
5
Personalization
5
Cons
Challenging Reporting
1
Complex Setup
1
Dashboard Issues
1
Difficult Setup
1
Inadequate Reporting
1
Messangi features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
10.0
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Messangi
Year Founded
2001
HQ Location
Miami, Florida
Twitter
@messangi
804 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Octadesk
(32)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at R$1,099.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Octadesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    10
    Ease of Use
    9
    Customer Support
    6
    Easy Integrations
    6
    Integrations
    6
    Cons
    Not Intuitive
    2
    Required Improvements
    2
    Connectivity Issues
    1
    Expensive
    1
    Frequent Updates
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Octadesk features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    6.8
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Octadesk
    Year Founded
    2008
    HQ Location
    Sao Paulo, SP
    Twitter
    @octadesk
    84 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 34% Mid-Market
Octadesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
10
Ease of Use
9
Customer Support
6
Easy Integrations
6
Integrations
6
Cons
Not Intuitive
2
Required Improvements
2
Connectivity Issues
1
Expensive
1
Frequent Updates
1
Octadesk features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
6.8
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Octadesk
Year Founded
2008
HQ Location
Sao Paulo, SP
Twitter
@octadesk
84 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
ChatLingual
(14)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist custo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ChatLingual Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Language Support
    8
    Multilingual Support
    8
    Communication
    5
    Translation Services
    5
    Cons
    Usability Issues
    5
    Expensive
    2
    Feature Deficiencies
    2
    Limitations
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChatLingual features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.6
    7.5
    Customization
    Average: 8.5
    7.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChatLingual
    Year Founded
    2013
    HQ Location
    Denver, CO
    Twitter
    @ChatLingual
    103 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist custo

Users
No information available
Industries
No information available
Market Segment
  • 36% Mid-Market
  • 36% Small-Business
ChatLingual Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Language Support
8
Multilingual Support
8
Communication
5
Translation Services
5
Cons
Usability Issues
5
Expensive
2
Feature Deficiencies
2
Limitations
2
Limited Customization
2
ChatLingual features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.6
7.5
Customization
Average: 8.5
7.9
Co-Browsing
Average: 8.1
Seller Details
Seller
ChatLingual
Year Founded
2013
HQ Location
Denver, CO
Twitter
@ChatLingual
103 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Emplifi Service Cloud
(52)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se

    Users
    No information available
    Industries
    • Automotive
    • Consumer Goods
    Market Segment
    • 54% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Emplifi Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    CRM Integration
    1
    Customer Support
    1
    Ease of Use
    1
    Integrations
    1
    User Interface
    1
    Cons
    AI Limitations
    1
    Delayed Services
    1
    Issue Resolution
    1
    Learning Curve
    1
    Quality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Emplifi Service Cloud features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Lead Development
    Average: 8.6
    10.0
    Customization
    Average: 8.5
    6.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Emplifi
    HQ Location
    Columbus , US
    LinkedIn® Page
    www.linkedin.com
    595 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Service Cloud for CX leaders. End-to-end care and support for your customer, throughout their journey. All the cloud-based tools a consumer relations and contact center needs for digital self-se

Users
No information available
Industries
  • Automotive
  • Consumer Goods
Market Segment
  • 54% Enterprise
  • 33% Mid-Market
Emplifi Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
CRM Integration
1
Customer Support
1
Ease of Use
1
Integrations
1
User Interface
1
Cons
AI Limitations
1
Delayed Services
1
Issue Resolution
1
Learning Curve
1
Quality Issues
1
Emplifi Service Cloud features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
6.7
Lead Development
Average: 8.6
10.0
Customization
Average: 8.5
6.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Emplifi
HQ Location
Columbus , US
LinkedIn® Page
www.linkedin.com
595 employees on LinkedIn®
Futr
(21)4.7 out of 5
Save to My Lists
Entry Level Price:Starting at £395.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 48% Mid-Market
    • 38% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Futr features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    9.4
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Futr
    Year Founded
    2017
    HQ Location
    London, England
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Futr is a chat-as-a-service platform that is supercharging customer service capabilities with auto, live, video & social chat - in any language and on any channel. With clients including a numbe

Users
No information available
Industries
No information available
Market Segment
  • 48% Mid-Market
  • 38% Small-Business
Futr features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
9.4
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Futr
Year Founded
2017
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Rhino Support
(11)4.2 out of 5
Save to My Lists
Entry Level Price:$47 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Desk Software

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 36% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rhino Support features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    8.8
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rhino Support
    Year Founded
    2010
    HQ Location
    Ogden,UT
    Twitter
    @rhinosupport
    803 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Desk Software

Users
No information available
Industries
No information available
Market Segment
  • 36% Small-Business
  • 36% Mid-Market
Rhino Support features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
8.8
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Rhino Support
Year Founded
2010
HQ Location
Ogden,UT
Twitter
@rhinosupport
803 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Salesmate
(103)4.6 out of 5
Save to My Lists
Entry Level Price:$23.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Most CRMs are rigid, inflexible, and cost a lot of money to organizations, and Salesmate solves exactly these pain-points. Salesmate is a flexible, customizable, and cost-effective solution to multi

    Users
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesmate is a customer relationship management tool that provides automation features and integrations for business operations.
    • Reviewers frequently mention the intuitive interface, comprehensive features, and exceptional customer service as standout aspects of Salesmate.
    • Reviewers mentioned issues with workflow automation with other CRMs, the lack of a sub-account feature, and difficulties with the A2P verification process and third-party integrations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesmate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Features
    14
    Customer Support
    12
    Helpful
    8
    Automation
    7
    Cons
    Integration Issues
    5
    Slow Loading
    5
    Learning Curve
    4
    Missing Features
    4
    Limited Customization
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesmate features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Lead Development
    Average: 8.6
    10.0
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesmate
    Year Founded
    2016
    HQ Location
    Charlotte, NC
    Twitter
    @SalesmateIO
    2,143 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Most CRMs are rigid, inflexible, and cost a lot of money to organizations, and Salesmate solves exactly these pain-points. Salesmate is a flexible, customizable, and cost-effective solution to multi

Users
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesmate is a customer relationship management tool that provides automation features and integrations for business operations.
  • Reviewers frequently mention the intuitive interface, comprehensive features, and exceptional customer service as standout aspects of Salesmate.
  • Reviewers mentioned issues with workflow automation with other CRMs, the lack of a sub-account feature, and difficulties with the A2P verification process and third-party integrations.
Salesmate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Features
14
Customer Support
12
Helpful
8
Automation
7
Cons
Integration Issues
5
Slow Loading
5
Learning Curve
4
Missing Features
4
Limited Customization
3
Salesmate features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
10.0
Lead Development
Average: 8.6
10.0
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesmate
Year Founded
2016
HQ Location
Charlotte, NC
Twitter
@SalesmateIO
2,143 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
SmatBot
(27)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SmatBot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Ease of Use
    8
    Features
    8
    Easy Setup
    5
    Easy Integrations
    4
    Cons
    Image Limitations
    2
    Missing Features
    2
    Slow Loading
    2
    Slow Performance
    2
    Chat Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SmatBot features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SmatBot
    Year Founded
    2015
    HQ Location
    Hyderabad, Telengana
    Twitter
    @smatbot
    66 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SmatBot, a subsidiary of ByteQuark Solutions, is a leading player in the AI-Powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users. Our

Users
No information available
Industries
No information available
Market Segment
  • 70% Small-Business
  • 26% Mid-Market
SmatBot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Ease of Use
8
Features
8
Easy Setup
5
Easy Integrations
4
Cons
Image Limitations
2
Missing Features
2
Slow Loading
2
Slow Performance
2
Chat Management
1
SmatBot features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
SmatBot
Year Founded
2015
HQ Location
Hyderabad, Telengana
Twitter
@smatbot
66 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
Certainly
(11)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Certainly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    3
    Automation
    3
    Easy Integrations
    3
    Integrations
    3
    AI Integration
    2
    Cons
    AI Limitations
    2
    Chatbot Limitations
    1
    Data Analytics Issues
    1
    Data Management
    1
    Developer Dependency
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Certainly features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Certainly
    Year Founded
    2017
    HQ Location
    Copenhagen , Capital Region
    Twitter
    @Certainly_io
    166 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 36% Small-Business
Certainly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
3
Automation
3
Easy Integrations
3
Integrations
3
AI Integration
2
Cons
AI Limitations
2
Chatbot Limitations
1
Data Analytics Issues
1
Data Management
1
Developer Dependency
1
Certainly features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Certainly
Year Founded
2017
HQ Location
Copenhagen , Capital Region
Twitter
@Certainly_io
166 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Dynamics 365 Customer Service
(29)4.5 out of 5
View top Consulting Services for Dynamics 365 Customer Service
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dynamics 365 Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Integrations
    2
    Features
    2
    Integrations
    2
    Contact Management
    1
    Cons
    Complex Administration
    1
    Complexity
    1
    Complex Usability
    1
    Interface Issues
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dynamics 365 Customer Service features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Lead Development
    Average: 8.6
    9.3
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    14,004,734 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    234,872 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 31% Enterprise
Dynamics 365 Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Integrations
2
Features
2
Integrations
2
Contact Management
1
Cons
Complex Administration
1
Complexity
1
Complex Usability
1
Interface Issues
1
Learning Curve
1
Dynamics 365 Customer Service features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lead Development
Average: 8.6
9.3
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,004,734 Twitter followers
LinkedIn® Page
www.linkedin.com
234,872 employees on LinkedIn®
Ownership
MSFT
Odoo Social Marketing
(23)4.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Manage Social Media, Web Push Notifications, and Live Chat

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 61% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Odoo Social Marketing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Features
    8
    Multichannel Marketing
    7
    Integrations
    3
    User Interface
    3
    Cons
    Missing Features
    4
    Lack of Insights
    3
    Limitations
    3
    Poor Interface Design
    3
    Expensive
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Odoo Social Marketing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    3.0
    Lead Development
    Average: 8.6
    4.2
    Customization
    Average: 8.5
    5.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Odoo
    Year Founded
    2005
    HQ Location
    Brussels, Belgium
    Twitter
    @Odoo
    54,172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,651 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Manage Social Media, Web Push Notifications, and Live Chat

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 61% Small-Business
  • 26% Mid-Market
Odoo Social Marketing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Features
8
Multichannel Marketing
7
Integrations
3
User Interface
3
Cons
Missing Features
4
Lack of Insights
3
Limitations
3
Poor Interface Design
3
Expensive
2
Odoo Social Marketing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
3.0
Lead Development
Average: 8.6
4.2
Customization
Average: 8.5
5.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Odoo
Year Founded
2005
HQ Location
Brussels, Belgium
Twitter
@Odoo
54,172 Twitter followers
LinkedIn® Page
www.linkedin.com
6,651 employees on LinkedIn®
Sociocs
(6)5.0 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sociocs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Automation Features
    1
    Case Management
    1
    Centralized Management
    1
    Ease of Use
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sociocs features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sociocs
    Year Founded
    2019
    HQ Location
    N/A
    Twitter
    @sociocs
    17 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Handle business texting, messaging app conversations, online reviews & questions, social media comments & replies, contact form submissions using a single tool.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Sociocs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Automation Features
1
Case Management
1
Centralized Management
1
Ease of Use
1
Cons
This product has not yet received any negative sentiments.
Sociocs features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Sociocs
Year Founded
2019
HQ Location
N/A
Twitter
@sociocs
17 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Supermoon
(6)4.1 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The future of contact forms is here. Give your customers instant and automatic answers with Supermoon's Smart Contact Form and AI-powered Knowledge Base. Cut down on your total message volume today an

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Supermoon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    2
    Helpful
    2
    Customer Support
    1
    Ease of Use
    1
    Features
    1
    Cons
    Account Issues
    1
    Integration Issues
    1
    Lack of Integrations
    1
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Supermoon features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.2
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Supermoon Labs
    Year Founded
    2022
    HQ Location
    N/A
    Twitter
    @getsupermoon
    32 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The future of contact forms is here. Give your customers instant and automatic answers with Supermoon's Smart Contact Form and AI-powered Knowledge Base. Cut down on your total message volume today an

Users
No information available
Industries
No information available
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Supermoon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
2
Helpful
2
Customer Support
1
Ease of Use
1
Features
1
Cons
Account Issues
1
Integration Issues
1
Lack of Integrations
1
Limitations
1
Supermoon features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.1
7.2
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Supermoon Labs
Year Founded
2022
HQ Location
N/A
Twitter
@getsupermoon
32 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Anywhere365
(8)4.1 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 38% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Anywhere365 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Efficiency
    3
    Features
    3
    Integrations
    3
    Easy Integrations
    2
    Cons
    Learning Curve
    4
    Complexity
    3
    Complex Usability
    3
    Difficult Setup
    3
    Steep Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Anywhere365 features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.6
    10.0
    Customization
    Average: 8.5
    6.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Anywhere365
    Year Founded
    2010
    HQ Location
    ROTTERDAM, ZH
    Twitter
    @ANYWHERE365
    1,195 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    313 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What if you could reduce a significant percentage of your unnecessary customer dialogues and gain 65% more productivity in your contact center? With Anywhere365 you can leverage your existing Micro

Users
No information available
Industries
No information available
Market Segment
  • 38% Enterprise
  • 38% Small-Business
Anywhere365 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Efficiency
3
Features
3
Integrations
3
Easy Integrations
2
Cons
Learning Curve
4
Complexity
3
Complex Usability
3
Difficult Setup
3
Steep Learning Curve
3
Anywhere365 features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.6
10.0
Customization
Average: 8.5
6.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Anywhere365
Year Founded
2010
HQ Location
ROTTERDAM, ZH
Twitter
@ANYWHERE365
1,195 Twitter followers
LinkedIn® Page
www.linkedin.com
313 employees on LinkedIn®
Captivated
(5)3.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Captivated Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Cons
    Quality Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Captivated features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    3.9
    Lead Development
    Average: 8.6
    5.0
    Customization
    Average: 8.5
    3.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Captivated
    Year Founded
    2014
    HQ Location
    Indianapolis, IN
    Twitter
    @CaptivatedWorks
    71 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Captivated is an enterprise SMS solution for better communication with customers. It is meant for two-way, peer-to-peer communication, a trusted channel between users and their customers.

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 20% Mid-Market
Captivated Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Quality Issues
1
Captivated features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
3.9
Lead Development
Average: 8.6
5.0
Customization
Average: 8.5
3.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Captivated
Year Founded
2014
HQ Location
Indianapolis, IN
Twitter
@CaptivatedWorks
71 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Engageware
(127)4.4 out of 5
Save to My Lists
Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

    Users
    • Sales Consultant
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Engageware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    6
    Efficiency
    6
    Ease of Use
    5
    Helpful
    5
    Time-saving
    5
    Cons
    Layout Issues
    2
    Learning Curve
    2
    Not Intuitive
    2
    Access Issues
    1
    Account Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Engageware features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    5.0
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    5.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engageware
    Company Website
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,923 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our s

Users
  • Sales Consultant
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 35% Enterprise
Engageware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
6
Efficiency
6
Ease of Use
5
Helpful
5
Time-saving
5
Cons
Layout Issues
2
Learning Curve
2
Not Intuitive
2
Access Issues
1
Account Issues
1
Engageware features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
5.0
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
5.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Engageware
Company Website
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,923 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
  • Segment
Clear Filter
More Filters
Market Segments
All Segments
Small Business
Mid Market
Enterprise
Avg. Customer Review
Language
Pricing
Features
Sort by
Clear All
416 Listings in Live Chat Available
  • Sort By:
    G2 Score

Recommended For You

SAP Emarsys
LoyaltyLion
Later Influence
Xoxoday
impact.com