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Best Enterprise Live Chat Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Live Chat category.

In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Enterprise Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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44 Listings in Enterprise Live Chat Software Available

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    G2 Score
Salesforce Service Cloud
(5,632)4.4 out of 5
Optimized for quick response
25th Easiest To Use in Live Chat software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    968
    Features
    843
    Case Management
    815
    Efficiency
    717
    Helpful
    489
    Cons
    Complexity
    456
    Learning Curve
    443
    Missing Features
    370
    Steep Learning Curve
    342
    Expensive
    337
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
968
Features
843
Case Management
815
Efficiency
717
Helpful
489
Cons
Complexity
456
Learning Curve
443
Missing Features
370
Steep Learning Curve
342
Expensive
337
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,504 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®
Qualified
(1,217)4.9 out of 5
5th Easiest To Use in Live Chat software
View top Consulting Services for Qualified
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Sales Development Representative
    • Marketing Operations Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 70% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    276
    Helpful
    244
    Features
    192
    Ease of Use
    191
    Customer Service
    190
    Cons
    Learning Curve
    74
    Missing Features
    67
    Steep Learning Curve
    48
    Limited Customization
    31
    Limited Features
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Lead Development
    Average: 8.6
    9.4
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    642 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    261 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Sales Development Representative
  • Marketing Operations Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 70% Mid-Market
  • 20% Enterprise
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
276
Helpful
244
Features
192
Ease of Use
191
Customer Service
190
Cons
Learning Curve
74
Missing Features
67
Steep Learning Curve
48
Limited Customization
31
Limited Features
30
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.6
9.4
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
642 Twitter followers
LinkedIn® Page
www.linkedin.com
261 employees on LinkedIn®
Get a quote

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Freshdesk
(3,552)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Live Chat software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    254
    Features
    151
    Helpful
    118
    Customer Support
    112
    Automation
    107
    Cons
    Missing Features
    90
    Ticketing Issues
    83
    Ticket Management
    74
    Ticketing System Issues
    66
    Limitations
    61
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
254
Features
151
Helpful
118
Customer Support
112
Automation
107
Cons
Missing Features
90
Ticketing Issues
83
Ticket Management
74
Ticketing System Issues
66
Limitations
61
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
Birdeye
(3,336)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

    Users
    • Owner
    • Marketing Manager
    Industries
    • Real Estate
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
    • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
    • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    810
    Ease of Use
    797
    Review Management
    687
    Customer Support
    572
    Features
    427
    Cons
    Missing Features
    148
    Review Management
    135
    Reporting Issues
    109
    Learning Curve
    108
    Improvement Needed
    105
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lead Development
    Average: 8.6
    8.9
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,474 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

Users
  • Owner
  • Marketing Manager
Industries
  • Real Estate
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
  • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
  • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
810
Ease of Use
797
Review Management
687
Customer Support
572
Features
427
Cons
Missing Features
148
Review Management
135
Reporting Issues
109
Learning Curve
108
Improvement Needed
105
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lead Development
Average: 8.6
8.9
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,474 employees on LinkedIn®
Zendesk Support Suite
(6,222)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Live Chat software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
DealsSpecial offer!
100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
    • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
    • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Features
    201
    Customer Support
    163
    Helpful
    139
    Efficiency
    121
    Cons
    Missing Features
    120
    Limited Features
    95
    Ticketing Issues
    76
    Learning Curve
    72
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.0
    Lead Development
    Average: 8.6
    8.0
    Customization
    Average: 8.5
    7.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,110 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that centralizes management of emails, chats, and social media interactions.
  • Reviewers appreciate the platform's ease of use, automation features, and seamless integration with other tools, which save time and streamline daily tasks.
  • Users experienced challenges with the initial learning curve, occasional technical issues with linking social media accounts, and limitations in reporting and customization features.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Features
201
Customer Support
163
Helpful
139
Efficiency
121
Cons
Missing Features
120
Limited Features
95
Ticketing Issues
76
Learning Curve
72
Poor Customer Support
71
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.0
Lead Development
Average: 8.6
8.0
Customization
Average: 8.5
7.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,110 Twitter followers
LinkedIn® Page
www.linkedin.com
7,138 employees on LinkedIn®
Drift
(1,252)4.4 out of 5
Optimized for quick response
31st Easiest To Use in Live Chat software
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    175
    Helpful
    156
    Features
    98
    Lead Generation
    83
    Chat Features
    70
    Cons
    Missing Features
    46
    Notification Issues
    34
    Inadequate Notifications
    26
    Learning Curve
    26
    Chat Management
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    7.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,199 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
175
Helpful
156
Features
98
Lead Generation
83
Chat Features
70
Cons
Missing Features
46
Notification Issues
34
Inadequate Notifications
26
Learning Curve
26
Chat Management
25
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
7.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,629 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
Get a quote
UJET
(1,079)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Agent
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UJET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Features
    17
    Helpful
    16
    Simple
    16
    Efficiency
    14
    Cons
    Bugs
    5
    Dialer Issues
    5
    Slow Loading
    5
    Missing Features
    4
    Slow Speed
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lead Development
    Average: 8.6
    9.3
    Customization
    Average: 8.5
    9.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,347 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    321 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Agent
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 33% Enterprise
UJET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Features
17
Helpful
16
Simple
16
Efficiency
14
Cons
Bugs
5
Dialer Issues
5
Slow Loading
5
Missing Features
4
Slow Speed
4
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lead Development
Average: 8.6
9.3
Customization
Average: 8.5
9.2
Co-Browsing
Average: 8.1
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,347 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
Get a quote
LivePerson
(171)4.2 out of 5
Optimized for quick response
53rd Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 45% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    13
    Features
    12
    Ease of Use
    11
    Chat Features
    8
    Customer Support
    8
    Cons
    Missing Features
    8
    Limited Features
    7
    Learning Curve
    6
    Inadequate Reporting
    5
    Difficult Navigation
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    7.7
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,872 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,402 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 45% Mid-Market
  • 37% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
13
Features
12
Ease of Use
11
Chat Features
8
Customer Support
8
Cons
Missing Features
8
Limited Features
7
Learning Curve
6
Inadequate Reporting
5
Difficult Navigation
4
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
7.7
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,872 Twitter followers
LinkedIn® Page
www.linkedin.com
1,402 employees on LinkedIn®
Get a quote
Genesys Cloud CX
(1,432)4.4 out of 5
Optimized for quick response
24th Easiest To Use in Live Chat software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
    • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
    • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    83
    Helpful
    57
    Reliability
    56
    Efficiency
    54
    Cons
    Limited Features
    57
    Missing Features
    54
    Missing Functionality
    36
    Inadequate Reporting
    34
    Limited Customization
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
  • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
  • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
83
Helpful
57
Reliability
56
Efficiency
54
Cons
Limited Features
57
Missing Features
54
Missing Functionality
36
Inadequate Reporting
34
Limited Customization
27
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,506 Twitter followers
LinkedIn® Page
www.linkedin.com
8,448 employees on LinkedIn®
Get a quote
Podium
(1,953)4.6 out of 5
Optimized for quick response
4th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$399.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • General Manager
    • Owner
    Industries
    • Automotive
    • Retail
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a communication platform that allows businesses to interact with customers through text-based chat and manage customer reviews.
    • Reviewers appreciate Podium's user-friendly interface, its ability to streamline communication with customers, and its positive impact on business ratings and sales.
    • Users experienced occasional software glitches, issues with message notifications, and dissatisfaction with the AI chat bot's performance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    443
    Communication
    364
    Helpful
    350
    Easy Communication
    341
    Useful
    272
    Cons
    Missing Features
    113
    Messaging Issues
    109
    Limited Features
    87
    Chat Functionality
    71
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    7.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    3,467 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,411 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • General Manager
  • Owner
Industries
  • Automotive
  • Retail
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a communication platform that allows businesses to interact with customers through text-based chat and manage customer reviews.
  • Reviewers appreciate Podium's user-friendly interface, its ability to streamline communication with customers, and its positive impact on business ratings and sales.
  • Users experienced occasional software glitches, issues with message notifications, and dissatisfaction with the AI chat bot's performance.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
443
Communication
364
Helpful
350
Easy Communication
341
Useful
272
Cons
Missing Features
113
Messaging Issues
109
Limited Features
87
Chat Functionality
71
Poor Customer Support
71
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
3,467 Twitter followers
LinkedIn® Page
www.linkedin.com
1,411 employees on LinkedIn®
Get a quote
Zoho Desk
(6,599)4.4 out of 5
Optimized for quick response
54th Easiest To Use in Live Chat software
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    618
    Features
    453
    Simple
    323
    Intuitive
    313
    Integrations
    308
    Cons
    Learning Curve
    234
    Steep Learning Curve
    158
    Missing Features
    153
    Limited Customization
    152
    Limited Features
    140
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Small-Business
  • 23% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
618
Features
453
Simple
323
Intuitive
313
Integrations
308
Cons
Learning Curve
234
Steep Learning Curve
158
Missing Features
153
Limited Customization
152
Limited Features
140
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,910 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
Front
(2,299)4.7 out of 5
Optimized for quick response
13th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    330
    Communication
    246
    Team Collaboration
    246
    Features
    209
    Email Management
    184
    Cons
    Missing Features
    129
    Email Issues
    123
    Email Management
    107
    Email Management Issues
    75
    Email Communication Issues
    68
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,425 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    509 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
330
Communication
246
Team Collaboration
246
Features
209
Email Management
184
Cons
Missing Features
129
Email Issues
123
Email Management
107
Email Management Issues
75
Email Communication Issues
68
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,425 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Kustomer
(435)4.4 out of 5
Optimized for quick response
38th Easiest To Use in Live Chat software
View top Consulting Services for Kustomer
Save to My Lists
Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

    Users
    • Customer Service Representative
    • Member Experience Associate
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 66% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kustomer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Features
    9
    Helpful
    9
    Customization
    5
    Navigation Ease
    5
    Cons
    Ticketing Issues
    4
    Data Inaccuracy
    3
    Slow Loading
    3
    Slow Performance
    3
    Ticketing System Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kustomer features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.9
    Customization
    Average: 8.5
    8.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kustomer
    Company Website
    Year Founded
    2015
    HQ Location
    Short Hills, US
    Twitter
    @kustomer
    2,226 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    276 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

Users
  • Customer Service Representative
  • Member Experience Associate
Industries
  • Consumer Services
  • Retail
Market Segment
  • 66% Mid-Market
  • 21% Small-Business
Kustomer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Features
9
Helpful
9
Customization
5
Navigation Ease
5
Cons
Ticketing Issues
4
Data Inaccuracy
3
Slow Loading
3
Slow Performance
3
Ticketing System Issues
3
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.9
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Kustomer
Company Website
Year Founded
2015
HQ Location
Short Hills, US
Twitter
@kustomer
2,226 Twitter followers
LinkedIn® Page
www.linkedin.com
276 employees on LinkedIn®
Get a quote
ServiceNow Customer Service Management
(206)4.4 out of 5
67th Easiest To Use in Live Chat software
View top Consulting Services for ServiceNow Customer Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 56% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    16
    Ease of Use
    15
    Features
    15
    Efficiency
    11
    Customer Support
    10
    Cons
    Complexity
    9
    Learning Curve
    8
    Steep Learning Curve
    8
    Not Intuitive
    7
    Missing Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    51,699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 56% Enterprise
  • 28% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
16
Ease of Use
15
Features
15
Efficiency
11
Customer Support
10
Cons
Complexity
9
Learning Curve
8
Steep Learning Curve
8
Not Intuitive
7
Missing Features
6
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
51,699 Twitter followers
LinkedIn® Page
www.linkedin.com
32,224 employees on LinkedIn®
Fin by Intercom
(3,453)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Live Chat software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
    • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
    • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    315
    Helpful
    275
    Features
    249
    Customer Support
    194
    Efficiency
    156
    Cons
    Missing Features
    101
    Limited Features
    88
    Learning Curve
    70
    Expensive
    67
    Limited Customization
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,195 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,745 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool designed to handle customer support inquiries, providing fast and context-aware responses, and reducing the volume of tickets that need to be escalated to a human agent.
  • Users frequently mention the ease of use, the ability to train the tool, and its effectiveness in resolving over 50% of inquiries, thus decreasing the workload for human agents and improving customer satisfaction.
  • Users mentioned issues with Fin providing generic or overly broad answers to complex questions, requiring a significant amount of upkeep and maintenance, and struggling with accurately calculating response time metrics.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
315
Helpful
275
Features
249
Customer Support
194
Efficiency
156
Cons
Missing Features
101
Limited Features
88
Learning Curve
70
Expensive
67
Limited Customization
62
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,195 Twitter followers
LinkedIn® Page
www.linkedin.com
1,745 employees on LinkedIn®
FreshChat
(493)4.4 out of 5
41st Easiest To Use in Live Chat software
View top Consulting Services for FreshChat
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • FreshChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Features
    18
    Helpful
    16
    Chat Features
    13
    Integrations
    13
    Cons
    Missing Features
    11
    Chatbot Issues
    7
    Chat Issues
    7
    Learning Curve
    7
    Limited Features
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,656 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
FreshChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Features
18
Helpful
16
Chat Features
13
Integrations
13
Cons
Missing Features
11
Chatbot Issues
7
Chat Issues
7
Learning Curve
7
Limited Features
7
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,887 Twitter followers
LinkedIn® Page
www.linkedin.com
8,656 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Read FreshChat Reviews
Sendbird
(93)4.6 out of 5
Optimized for quick response
33rd Easiest To Use in Live Chat software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

    Users
    No information available
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 49% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sendbird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Customer Support
    33
    Features
    30
    Easy Integrations
    18
    Helpful
    18
    Cons
    Expensive
    14
    Cost
    13
    Missing Features
    11
    Cost Limitations
    9
    Learning Curve
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendbird features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.6
    8.7
    Customization
    Average: 8.5
    7.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,811 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution allows businesses to engage wi

Users
No information available
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 49% Mid-Market
  • 29% Small-Business
Sendbird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Customer Support
33
Features
30
Easy Integrations
18
Helpful
18
Cons
Expensive
14
Cost
13
Missing Features
11
Cost Limitations
9
Learning Curve
9
Sendbird features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.6
8.7
Customization
Average: 8.5
7.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,811 Twitter followers
LinkedIn® Page
www.linkedin.com
288 employees on LinkedIn®
JustCall
(2,204)4.3 out of 5
Optimized for quick response
17th Easiest To Use in Live Chat software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
    • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
    • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,324
    Features
    805
    Call Management
    658
    Helpful
    648
    Calling Features
    611
    Cons
    Call Issues
    728
    Call Functionality
    522
    Connection Issues
    408
    Poor Call Quality
    355
    Call Management
    325
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    7.8
    Customization
    Average: 8.5
    7.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
  • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
  • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,324
Features
805
Call Management
658
Helpful
648
Calling Features
611
Cons
Call Issues
728
Call Functionality
522
Connection Issues
408
Poor Call Quality
355
Call Management
325
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
7.8
Customization
Average: 8.5
7.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
Gladly
(1,033)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Helpful
    130
    Features
    123
    Efficiency
    105
    Customer Support
    80
    Cons
    Missing Features
    44
    Technical Issues
    38
    Call Issues
    33
    Slow Loading
    30
    Chat Functionality Issues
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Lead Development
    Average: 8.6
    8.6
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    231 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Helpful
130
Features
123
Efficiency
105
Customer Support
80
Cons
Missing Features
44
Technical Issues
38
Call Issues
33
Slow Loading
30
Chat Functionality Issues
27
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lead Development
Average: 8.6
8.6
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,151 Twitter followers
LinkedIn® Page
www.linkedin.com
231 employees on LinkedIn®
Get a quote
Five9 Intelligent Cloud Contact Center Platform
(528)4.1 out of 5
Optimized for quick response
56th Easiest To Use in Live Chat software
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 57% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    Customer Support
    67
    Helpful
    56
    Features
    51
    Easy Integrations
    40
    Cons
    Call Issues
    28
    Poor Customer Support
    22
    Missing Features
    21
    Complexity
    17
    Difficult Setup
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    8.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,829 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,942 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 57% Mid-Market
  • 24% Small-Business
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Customer Support
67
Helpful
56
Features
51
Easy Integrations
40
Cons
Call Issues
28
Poor Customer Support
22
Missing Features
21
Complexity
17
Difficult Setup
17
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,829 Twitter followers
LinkedIn® Page
www.linkedin.com
2,942 employees on LinkedIn®
Get a quote
CommBox
(50)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CommBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Helpful
    4
    Cons
    Complex Platform
    2
    Complexity
    1
    Complex Setup
    1
    Cost
    1
    Delay Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CommBox features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Lead Development
    Average: 8.6
    10.0
    Customization
    Average: 8.5
    10.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CommBox
    Year Founded
    2013
    HQ Location
    Glil-Yam, Hasharon
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
CommBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Customer Support
4
Ease of Use
4
Helpful
4
Cons
Complex Platform
2
Complexity
1
Complex Setup
1
Cost
1
Delay Issues
1
CommBox features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.4
Lead Development
Average: 8.6
10.0
Customization
Average: 8.5
10.0
Co-Browsing
Average: 8.1
Seller Details
Seller
CommBox
Year Founded
2013
HQ Location
Glil-Yam, Hasharon
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
Read CommBox Reviews
LiveChat
(757)4.5 out of 5
81st Easiest To Use in Live Chat software
View top Consulting Services for LiveChat
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one custome

    Users
    • Customer Service Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Communication
    2
    Efficiency
    2
    User Interface
    2
    Automated Responses
    1
    Cons
    Billing Issues
    1
    Limited Customization
    1
    Poor Customer Support
    1
    Poor Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    356 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one custome

Users
  • Customer Service Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 37% Mid-Market
LiveChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Communication
2
Efficiency
2
User Interface
2
Automated Responses
1
Cons
Billing Issues
1
Limited Customization
1
Poor Customer Support
1
Poor Navigation
1
LiveChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Text
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®
Ownership
WSE: TXT
Read LiveChat Reviews
WhatsApp Business Platform
(119)4.6 out of 5
10th Easiest To Use in Live Chat software
View top Consulting Services for WhatsApp Business Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, thi

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 65% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatsApp Business Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Features
    29
    Automation
    24
    Easy Communication
    21
    Messaging Features
    21
    Cons
    Limitations
    14
    Expensive
    13
    Messaging Issues
    12
    Integration Difficulty
    8
    Limited Functionality
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatsApp Business Platform features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.5
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Meta Platforms, Inc
    Year Founded
    2008
    HQ Location
    Menlo Park, CA
    Twitter
    @Meta
    13,563,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    133,520 employees on LinkedIn®
    Ownership
    NASDAQ: META
Product Description
How are these determined?Information
This description is provided by the seller.

The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, thi

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 65% Small-Business
  • 26% Mid-Market
WhatsApp Business Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Features
29
Automation
24
Easy Communication
21
Messaging Features
21
Cons
Limitations
14
Expensive
13
Messaging Issues
12
Integration Difficulty
8
Limited Functionality
8
WhatsApp Business Platform features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.5
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Meta Platforms, Inc
Year Founded
2008
HQ Location
Menlo Park, CA
Twitter
@Meta
13,563,796 Twitter followers
LinkedIn® Page
www.linkedin.com
133,520 employees on LinkedIn®
Ownership
NASDAQ: META
Read WhatsApp Business Platform Reviews
Sprinklr Service
(656)4.3 out of 5
Optimized for quick response
50th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Community Manager
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 43% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a unified platform for customer experience, designed to integrate several platforms into one and assist with digital marketing, social media presence, and customer service.
    • Users like the platform's ability to aggregate reviews, monitor agent performance, and provide real-time reporting, praising its ease of use, advanced AI integrations, and the ability to connect multiple social media accounts.
    • Users mentioned issues such as occasional lagging in report downloads, difficulty in understanding all features, overcrowded admin dashboards, and a high cost, as well as occasional delays in support responses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    198
    Features
    145
    Helpful
    106
    Efficiency
    92
    Customer Support
    66
    Cons
    Missing Features
    65
    Limited Features
    50
    Learning Curve
    46
    Software Bugs
    46
    Slow Loading
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    7.8
    Customization
    Average: 8.5
    7.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,564 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,306 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Community Manager
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 43% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a unified platform for customer experience, designed to integrate several platforms into one and assist with digital marketing, social media presence, and customer service.
  • Users like the platform's ability to aggregate reviews, monitor agent performance, and provide real-time reporting, praising its ease of use, advanced AI integrations, and the ability to connect multiple social media accounts.
  • Users mentioned issues such as occasional lagging in report downloads, difficulty in understanding all features, overcrowded admin dashboards, and a high cost, as well as occasional delays in support responses.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
198
Features
145
Helpful
106
Efficiency
92
Customer Support
66
Cons
Missing Features
65
Limited Features
50
Learning Curve
46
Software Bugs
46
Slow Loading
44
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
7.8
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,564 Twitter followers
LinkedIn® Page
www.linkedin.com
4,306 employees on LinkedIn®
Verloop.io
(230)4.7 out of 5
26th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated

    Users
    • Customer Happiness Champion
    • Director
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 49% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verloop.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    3
    Helpful
    3
    Automation
    2
    Chat Features
    2
    Cons
    Bug Issues
    3
    Slow Performance
    3
    Chat Issues
    2
    Chat Management
    2
    Dashboard Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verloop.io features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Lead Development
    Average: 8.6
    9.1
    Customization
    Average: 8.5
    9.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verloop
    Year Founded
    2016
    HQ Location
    Bangalore
    Twitter
    @verloopio
    1,495 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    93 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated

Users
  • Customer Happiness Champion
  • Director
Industries
  • Retail
  • Financial Services
Market Segment
  • 49% Mid-Market
  • 32% Small-Business
Verloop.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
3
Helpful
3
Automation
2
Chat Features
2
Cons
Bug Issues
3
Slow Performance
3
Chat Issues
2
Chat Management
2
Dashboard Issues
2
Verloop.io features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lead Development
Average: 8.6
9.1
Customization
Average: 8.5
9.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Verloop
Year Founded
2016
HQ Location
Bangalore
Twitter
@verloopio
1,495 Twitter followers
LinkedIn® Page
www.linkedin.com
93 employees on LinkedIn®
Read Verloop.io Reviews
yellow.ai
(106)4.4 out of 5
92nd Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • yellow.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbot Development
    11
    Ease of Use
    11
    Integrations
    11
    Chatbots
    10
    Easy Integrations
    9
    Cons
    Steep Learning Curve
    7
    Learning Curve
    6
    Integration Issues
    4
    Poor Customer Support
    4
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • yellow.ai features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,513 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    955 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
yellow.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbot Development
11
Ease of Use
11
Integrations
11
Chatbots
10
Easy Integrations
9
Cons
Steep Learning Curve
7
Learning Curve
6
Integration Issues
4
Poor Customer Support
4
AI Limitations
3
yellow.ai features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,513 Twitter followers
LinkedIn® Page
www.linkedin.com
955 employees on LinkedIn®
Read yellow.ai Reviews
Rocket.Chat
(334)4.2 out of 5
63rd Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rocket.Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Easy Communication
    6
    Communication
    5
    Features
    5
    Team Collaboration
    4
    Cons
    Connectivity Issues
    3
    Limited Features
    3
    Messaging Issues
    3
    Slow Loading
    3
    Technical Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rocket.Chat features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    8.0
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rocket.Chat
    Year Founded
    2015
    HQ Location
    Wilmington, Delaware
    Twitter
    @RocketChat
    24,575 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    187 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rocket.Chat - Secure collaboration for highly-regulated organizations Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners,

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Mid-Market
  • 36% Small-Business
Rocket.Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Easy Communication
6
Communication
5
Features
5
Team Collaboration
4
Cons
Connectivity Issues
3
Limited Features
3
Messaging Issues
3
Slow Loading
3
Technical Issues
3
Rocket.Chat features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
8.0
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Rocket.Chat
Year Founded
2015
HQ Location
Wilmington, Delaware
Twitter
@RocketChat
24,575 Twitter followers
LinkedIn® Page
www.linkedin.com
187 employees on LinkedIn®
Read Rocket.Chat Reviews
LiveHelpNow
(158)4.3 out of 5
78th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveHelpNow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Helpful
    9
    Ease of Use
    5
    Features
    5
    Automation
    3
    Cons
    Learning Curve
    4
    Limitations
    3
    Not Intuitive
    3
    Admin Control Issues
    2
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveHelpNow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LiveHelpNow
    Year Founded
    2003
    HQ Location
    Willow Grove, PA
    Twitter
    @LiveHelpNow
    3,889 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
LiveHelpNow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Helpful
9
Ease of Use
5
Features
5
Automation
3
Cons
Learning Curve
4
Limitations
3
Not Intuitive
3
Admin Control Issues
2
Complexity
2
LiveHelpNow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
LiveHelpNow
Year Founded
2003
HQ Location
Willow Grove, PA
Twitter
@LiveHelpNow
3,889 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Read LiveHelpNow Reviews
Oracle Service Cloud (formerly RightNow)
(136)3.9 out of 5
128th Easiest To Use in Live Chat software
View top Consulting Services for Oracle Service Cloud (formerly RightNow)
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 54% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oracle Service Cloud (formerly RightNow) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Intuitive
    1
    Simple
    1
    Simple Use
    1
    Cons
    Bugs
    1
    Limited Functionality
    1
    Poor Performance
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    8.0
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oracle
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    822,470 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    199,501 employees on LinkedIn®
    Ownership
    NYSE:ORCL
Product Description
How are these determined?Information
This description is provided by the seller.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 54% Enterprise
  • 38% Mid-Market
Oracle Service Cloud (formerly RightNow) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Intuitive
1
Simple
1
Simple Use
1
Cons
Bugs
1
Limited Functionality
1
Poor Performance
1
Slow Loading
1
Slow Performance
1
Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
8.0
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
822,470 Twitter followers
LinkedIn® Page
www.linkedin.com
199,501 employees on LinkedIn®
Ownership
NYSE:ORCL
Read Oracle Service Cloud (formerly RightNow) Reviews
Zoho SalesIQ
(283)4.4 out of 5
87th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 64% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho SalesIQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    3
    Lead Generation
    3
    Automation
    2
    Chat Features
    2
    Ease of Use
    2
    Cons
    Integration Difficulty
    2
    Integration Issues
    2
    Missing Features
    2
    Billing Issues
    1
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho SalesIQ features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    9.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real t

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 64% Small-Business
  • 16% Mid-Market
Zoho SalesIQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
3
Lead Generation
3
Automation
2
Chat Features
2
Ease of Use
2
Cons
Integration Difficulty
2
Integration Issues
2
Missing Features
2
Billing Issues
1
Complexity
1
Zoho SalesIQ features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
9.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,910 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
Phone
+1 (888) 900-9646
Read Zoho SalesIQ Reviews
HubSpot Service Hub
(2,544)4.4 out of 5
Optimized for quick response
27th Easiest To Use in Live Chat software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    246
    Features
    164
    Customer Support
    105
    Helpful
    103
    Efficiency
    92
    Cons
    Missing Features
    81
    Limited Features
    59
    Ticketing Issues
    57
    Ticket Management
    56
    Learning Curve
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    798,126 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,932 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 35% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
246
Features
164
Customer Support
105
Helpful
103
Efficiency
92
Cons
Missing Features
81
Limited Features
59
Ticketing Issues
57
Ticket Management
56
Learning Curve
54
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
798,126 Twitter followers
LinkedIn® Page
www.linkedin.com
10,932 employees on LinkedIn®
Brevo Marketing Platform
(2,358)4.5 out of 5
Optimized for quick response
40th Easiest To Use in Live Chat software
View top Consulting Services for Brevo Marketing Platform
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitabl

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 84% Small-Business
    • 12% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Brevo is a marketing platform used for handling contact form submissions, email marketing, automation, and customer relationship management, integrating with various systems and tools.
    • Reviewers frequently mention the ease of use, intuitive design, and excellent customer support, along with the platform's ability to effectively manage campaigns and automate emails.
    • Reviewers mentioned some issues with the platform, such as a steep learning curve, limitations in customization and reporting features, and occasional bugs or slow performance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Brevo Marketing Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    424
    Features
    252
    Email Marketing
    239
    Email Management
    197
    Simple
    188
    Cons
    Missing Features
    111
    Limited Features
    102
    Expensive
    74
    Email Issues
    71
    Learning Curve
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Brevo Marketing Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    8.7
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Brevo
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @brevo_official
    15,930 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    788 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitabl

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 84% Small-Business
  • 12% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Brevo is a marketing platform used for handling contact form submissions, email marketing, automation, and customer relationship management, integrating with various systems and tools.
  • Reviewers frequently mention the ease of use, intuitive design, and excellent customer support, along with the platform's ability to effectively manage campaigns and automate emails.
  • Reviewers mentioned some issues with the platform, such as a steep learning curve, limitations in customization and reporting features, and occasional bugs or slow performance.
Brevo Marketing Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
424
Features
252
Email Marketing
239
Email Management
197
Simple
188
Cons
Missing Features
111
Limited Features
102
Expensive
74
Email Issues
71
Learning Curve
71
Brevo Marketing Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
8.7
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Brevo
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@brevo_official
15,930 Twitter followers
LinkedIn® Page
www.linkedin.com
788 employees on LinkedIn®
TeamSupport
(882)4.4 out of 5
Optimized for quick response
46th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

    Users
    • Software Developer
    • Support Analyst
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamSupport Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    9
    Customer Support
    8
    Features
    8
    Team Collaboration
    6
    Cons
    Missing Features
    4
    Limited Functionality
    3
    Search Functionality
    3
    Slow Loading
    3
    Email Communication Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    14,278 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

Users
  • Software Developer
  • Support Analyst
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 40% Small-Business
TeamSupport Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
9
Customer Support
8
Features
8
Team Collaboration
6
Cons
Missing Features
4
Limited Functionality
3
Search Functionality
3
Slow Loading
3
Email Communication Issues
2
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
14,278 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Get a quote
Aivo
(133)4.5 out of 5
107th Easiest To Use in Live Chat software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 44% Enterprise
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aivo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    7.8
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    7.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Engageware
    Year Founded
    2000
    HQ Location
    Tewksbury, MA
    Twitter
    @engageware
    2,923 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Established in 2012, Aivo empowers businesses to elevate their customer service experience with proven artificial intelligence solutions. With Aivo, companies leverage advanced conversational and gene

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 44% Enterprise
  • 35% Mid-Market
Aivo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
7.8
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
7.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Engageware
Year Founded
2000
HQ Location
Tewksbury, MA
Twitter
@engageware
2,923 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Read Aivo Reviews
LiveAgent
(1,513)4.5 out of 5
21st Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
    • Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
    • Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    29
    Features
    29
    Helpful
    28
    Efficiency
    23
    Cons
    Lack of Features
    10
    Missing Features
    8
    Limited Features
    7
    Integration Issues
    6
    Steep Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.6
    8.4
    Customization
    Average: 8.5
    8.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service tool that helps process a large number of emails, delegate tasks within the team, and provide quick customer service replies.
  • Users like the AI features, the ease of ticket integration, the efficient documentation of notes or comments, and the ability to handle all customer inquiries via live chat with ease.
  • Users experienced issues with the lack of a live help agent online 24/7, the difficulty in migrating from previous systems, the need for better integration with the WhatsApp Business API, and the lack of a dedicated account manager.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
29
Features
29
Helpful
28
Efficiency
23
Cons
Lack of Features
10
Missing Features
8
Limited Features
7
Integration Issues
6
Steep Learning Curve
6
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.6
8.4
Customization
Average: 8.5
8.8
Co-Browsing
Average: 8.1
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
494 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Tidio
(1,754)4.7 out of 5
Optimized for quick response
11th Easiest To Use in Live Chat software
Save to My Lists
DealsSpecial offer!
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer service software that provides live chat, automation, and email functionalities in one platform.
    • Users like Tidio's ease of use, its ability to automate common questions, and the convenience of having live chat, automation, and email functionalities in one place.
    • Reviewers noted that Tidio lacks a dark mode for the interface, has limited AI capabilities, and its mobile app frequently logs users out.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    249
    Helpful
    193
    Chatbots
    165
    Chat Features
    149
    Easy Setup
    142
    Cons
    Expensive
    100
    Cost
    68
    Limited Features
    58
    Missing Features
    58
    Usage Limitations
    48
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Lead Development
    Average: 8.6
    9.0
    Customization
    Average: 8.5
    8.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    165 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer service software that provides live chat, automation, and email functionalities in one platform.
  • Users like Tidio's ease of use, its ability to automate common questions, and the convenience of having live chat, automation, and email functionalities in one place.
  • Reviewers noted that Tidio lacks a dark mode for the interface, has limited AI capabilities, and its mobile app frequently logs users out.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
249
Helpful
193
Chatbots
165
Chat Features
149
Easy Setup
142
Cons
Expensive
100
Cost
68
Limited Features
58
Missing Features
58
Usage Limitations
48
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lead Development
Average: 8.6
9.0
Customization
Average: 8.5
8.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
GetResponse
(794)4.3 out of 5
Optimized for quick response
98th Easiest To Use in Live Chat software
Save to My Lists
DealsSpecial offer!
20% off: $12-81/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GetResponse provides all-in-one marketing software that empowers marketers, solopreneurs, coaches, creators, and small business owners with affordable, easy-to-use tools for email marketing, marketing

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • GetResponse is a platform used for email marketing and landing page creation, offering features such as automation workflows, webinars, and conversion funnels.
    • Reviewers frequently mention the ease of use, high deliverability of emails, excellent customer support, and the comprehensive range of features including automation, landing page creation, and webinars.
    • Users experienced issues with the platform's intuitiveness, limitations on mobile devices, difficulties with advanced features, and challenges with certain integrations and the landing page editor's flexibility.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GetResponse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    77
    Ease of Use
    71
    Helpful
    55
    Features
    47
    Email Marketing
    40
    Cons
    Missing Features
    23
    Limited Features
    19
    Learning Curve
    16
    Expensive
    14
    Limitations
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GetResponse features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.0
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    7.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GetResponse
    Company Website
    Year Founded
    1998
    HQ Location
    Poland
    Twitter
    @getresponse
    56,096 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    474 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

GetResponse provides all-in-one marketing software that empowers marketers, solopreneurs, coaches, creators, and small business owners with affordable, easy-to-use tools for email marketing, marketing

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • GetResponse is a platform used for email marketing and landing page creation, offering features such as automation workflows, webinars, and conversion funnels.
  • Reviewers frequently mention the ease of use, high deliverability of emails, excellent customer support, and the comprehensive range of features including automation, landing page creation, and webinars.
  • Users experienced issues with the platform's intuitiveness, limitations on mobile devices, difficulties with advanced features, and challenges with certain integrations and the landing page editor's flexibility.
GetResponse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
77
Ease of Use
71
Helpful
55
Features
47
Email Marketing
40
Cons
Missing Features
23
Limited Features
19
Learning Curve
16
Expensive
14
Limitations
11
GetResponse features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.0
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
GetResponse
Company Website
Year Founded
1998
HQ Location
Poland
Twitter
@getresponse
56,096 Twitter followers
LinkedIn® Page
www.linkedin.com
474 employees on LinkedIn®
Get a quote
Helpshift
(380)4.3 out of 5
65th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    4
    Customer Support
    3
    Helpful
    3
    Communication
    2
    Ease of Use
    2
    Cons
    Chat Functionality
    2
    Chat Issues
    2
    UX Issues
    2
    Call Issues
    1
    Chatbot Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpshift features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    9.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpshift
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @helpshift
    4,289 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
4
Customer Support
3
Helpful
3
Communication
2
Ease of Use
2
Cons
Chat Functionality
2
Chat Issues
2
UX Issues
2
Call Issues
1
Chatbot Issues
1
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.8
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
9.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Helpshift
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@helpshift
4,289 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
Read Helpshift Reviews
ActiveCampaign
(14,150)4.5 out of 5
Optimized for quick response
47th Easiest To Use in Live Chat software
View top Consulting Services for ActiveCampaign
Save to My Lists
DealsSpecial offer!
15% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–fr

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Health, Wellness and Fitness
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ActiveCampaign Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,834
    Automation
    1,643
    Automations
    1,367
    Features
    1,213
    Email Marketing
    1,122
    Cons
    Learning Curve
    818
    Missing Features
    711
    Expensive
    609
    Limited Features
    545
    Not Intuitive
    487
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ActiveCampaign features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.6
    8.1
    Customization
    Average: 8.5
    7.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ActiveCampaign
    Company Website
    Year Founded
    2003
    HQ Location
    Chicago, IL
    Twitter
    @ActiveCampaign
    13,258 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    847 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ActiveCampaign is an AI-first, end-to-end marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–fr

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Health, Wellness and Fitness
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
ActiveCampaign Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,834
Automation
1,643
Automations
1,367
Features
1,213
Email Marketing
1,122
Cons
Learning Curve
818
Missing Features
711
Expensive
609
Limited Features
545
Not Intuitive
487
ActiveCampaign features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.6
8.1
Customization
Average: 8.5
7.9
Co-Browsing
Average: 8.1
Seller Details
Seller
ActiveCampaign
Company Website
Year Founded
2003
HQ Location
Chicago, IL
Twitter
@ActiveCampaign
13,258 Twitter followers
LinkedIn® Page
www.linkedin.com
847 employees on LinkedIn®
Whisbi
(18)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

    Users
    No information available
    Industries
    • Automotive
    • Telecommunications
    Market Segment
    • 61% Enterprise
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Whisbi features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    8.3
    Customization
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Whisbi
    Year Founded
    2008
    HQ Location
    Barcelona, Catalonia
    Twitter
    @Whisbi
    11,378 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whisbi provides a mobile-first conversational sales & marketing platform for B2C enterprises. Our solution creates an opportunity for Sales & Marketing professionals to increase sales convers

Users
No information available
Industries
  • Automotive
  • Telecommunications
Market Segment
  • 61% Enterprise
  • 22% Mid-Market
Whisbi features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
8.3
Customization
Average: 8.5
0.0
No information available
Seller Details
Seller
Whisbi
Year Founded
2008
HQ Location
Barcelona, Catalonia
Twitter
@Whisbi
11,378 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Read Whisbi Reviews
Pure Chat
(205)4.3 out of 5
96th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:100% Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nu

    Users
    • Customer Service Representative
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 57% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pure Chat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    1
    Cons
    Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pure Chat features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.6
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pure Chat
    Year Founded
    2012
    HQ Location
    Scottsdale, AZ
    Twitter
    @PureChat
    1,508 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nu

Users
  • Customer Service Representative
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 57% Small-Business
  • 32% Mid-Market
Pure Chat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
1
Cons
Limitations
1
Pure Chat features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.6
Co-Browsing
Average: 8.1
Seller Details
Seller
Pure Chat
Year Founded
2012
HQ Location
Scottsdale, AZ
Twitter
@PureChat
1,508 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Pure Chat Reviews
Olark
(223)4.3 out of 5
115th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$17 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what the

    Users
    No information available
    Industries
    • Computer Software
    • Internet
    Market Segment
    • 52% Small-Business
    • 44% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Olark features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.6
    7.7
    Customization
    Average: 8.5
    8.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Olark
    Year Founded
    2008
    HQ Location
    Ann Arbor, MI
    Twitter
    @olark
    6,181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what the

Users
No information available
Industries
  • Computer Software
  • Internet
Market Segment
  • 52% Small-Business
  • 44% Mid-Market
Olark features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.6
7.7
Customization
Average: 8.5
8.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Olark
Year Founded
2008
HQ Location
Ann Arbor, MI
Twitter
@olark
6,181 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read Olark Reviews
Userlike
(453)4.4 out of 5
122nd Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in on

    Users
    • CEO
    • Marketing Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 80% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Userlike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Management
    1
    Case Management
    1
    Contact Management
    1
    Easy Implementation
    1
    Easy Integrations
    1
    Cons
    Expensive
    1
    UX Improvement
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Userlike features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    8.2
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Userlike
    Year Founded
    2011
    HQ Location
    Cologne, Germany
    Twitter
    @userlike
    5,105 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userlike is the leading software solution for customer messaging and support automation in Germany. It’s a unified messaging solution that lets companies receive messages from different channels in on

Users
  • CEO
  • Marketing Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 80% Small-Business
  • 16% Mid-Market
Userlike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Management
1
Case Management
1
Contact Management
1
Easy Implementation
1
Easy Integrations
1
Cons
Expensive
1
UX Improvement
1
Userlike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
8.2
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
Userlike
Year Founded
2011
HQ Location
Cologne, Germany
Twitter
@userlike
5,105 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Read Userlike Reviews
Kayako
(219)4.0 out of 5
118th Easiest To Use in Live Chat software
Save to My Lists
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kayako Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Simple
    4
    Case Management
    3
    Assignment Management
    2
    Status Tracking
    2
    Cons
    Limited Features
    2
    Access Issues
    1
    Account Issues
    1
    Billing Issues
    1
    Complex Administration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.6
    7.9
    Customization
    Average: 8.5
    8.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ignite Enterprise Software Solutions
    HQ Location
    Austin, TX
    Twitter
    @ignitetech
    444 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    278 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 34% Mid-Market
Kayako Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Simple
4
Case Management
3
Assignment Management
2
Status Tracking
2
Cons
Limited Features
2
Access Issues
1
Account Issues
1
Billing Issues
1
Complex Administration
1
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.6
7.9
Customization
Average: 8.5
8.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Ignite Enterprise Software Solutions
HQ Location
Austin, TX
Twitter
@ignitetech
444 Twitter followers
LinkedIn® Page
www.linkedin.com
278 employees on LinkedIn®
Read Kayako Reviews
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