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Chatstack Reviews & Product Details

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Chatstack Product Details

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Jennifer S.

Associate II

Small-Business (50 or fewer emp.)

5/9/2023

"Chatstack has made immense improvements"

4/5

What do you like best about Chatstack?

It seems quick with response time and has integrated lots of features that make the most sense for the company to grow and expand. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

It's a little bit "bot-like" and sometimes the answers seem a little scripted Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/17/2023

"Tool to help in communication with customer"

4.5/5

What do you like best about Chatstack?

Live messenger is a very helpful support system tools that help in communication with customers that visit on our website. Because it's faster and easier to get to customer via chat than a call. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

I don't like it's admin panel. Besides this everything about this is good. Its one of the tools that help to provide customer support for a website as it's not easy to help them to call. Review collected by and hosted on G2.com.

Irmak A.

Business Development Specialist

Small-Business (50 or fewer emp.)

5/17/2023

"Enjoyment of Conversation with our website visitors"

5/5

What do you like best about Chatstack?

We can now communicate more easily with people who log into our website. Instantly asks us questions and we can answer them. If our visitor requests after the speech, the system also sends the correspondence note of the meeting. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

The homepage we use is a bit difficult. It could be easier. Sometimes incoming calls may be delayed, but of course it may be due to the internet. It would be great if there was a more user-friendly management panel. Review collected by and hosted on G2.com.

Venita D.

Mid-Market (51-1000 emp.)

5/12/2023

"Easy and Fast Live online website support platform"

4.5/5

What do you like best about Chatstack?

Live Help Messenger is the best online service support software that you have used , It is so efficient as well as production software to solve our communication problems. easy installation on our website and great wordpress plugins, nice feedback features and it has complete language pack. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

As far as I know, Live Help Messenger does not have any disadvantages. I think it's great online live support platform with easy installation and low cost software. Review collected by and hosted on G2.com.

Julie B.

Scheduling Coordinator

Small-Business (50 or fewer emp.)

5/25/2023

"Very helpful tool!"

5/5

What do you like best about Chatstack?

I like that there is seemingly immediate availability to contact support help when needed. It is very reassuring to have access to this option and makes me want to continue with sites that provide this with type of support for their customers Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

Sometimes, depending on where the contact support is from, there can be slight delays or lag time in responses and very rarely language barriers that make it hard to converse with support from overseas. Review collected by and hosted on G2.com.

Allan F.

Financial Analyst

Financial Services

Small-Business (50 or fewer emp.)

5/15/2023

"Good software created for live help resolution needed at any moment of the time of the day."

4/5

What do you like best about Chatstack?

It is very convenient and easy to use. Also, the customer service is reliable to access and get your queries resolved on real-time, which in thus helps my business in smoothly working. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

Sometimes, the Live Help Agent assigned does take time to reply back or come online once the query is raised due to which it hampers the production time of the company when the resolution is actually required to be resolved on time. Review collected by and hosted on G2.com.

Laura E.

Business Development Manager

Mid-Market (51-1000 emp.)

5/11/2023

"Useful and efficient"

4.5/5

What do you like best about Chatstack?

Live help messenger is helpful and efficient, I was happy it was an option. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

It's a bit slow to get started and I felt like I was just waiting. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

4/28/2023

"Live Help Messenger Review"

4/5

What do you like best about Chatstack?

Live help messenger services are so much easier to use than having to sit on hold for hours waiting for someone to pickup and try and resolve your issue. Being able to just go in a chat window and have my problem solved in minutes is so much more efficient Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

The only downfall I can think of is things getting lost in translation because it does not make sense over chat or text message. So if someone does not understand the other and we have to call in our issues anyways, then it makes it pretty pointless Review collected by and hosted on G2.com.

Khaila Rica B.

Small-Business (50 or fewer emp.)

5/15/2023

"Such a helpful app!"

4.5/5

What do you like best about Chatstack?

The best thing about this app is its very convenient use and can give answer and solutions every time I encounter an error with facebook. Been such a helpful app for me. Review collected by and hosted on G2.com.

What do you dislike about Chatstack?

I don't have anything to dislike about this app; however, I would suggest they provide more options or suggestions for the answers they will provide and a faster response would be great! Review collected by and hosted on G2.com.