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Best Enterprise Co-Browsing Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Co-Browsing category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Co-Browsing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Co-Browsing category.

In addition to qualifying for inclusion in the Co-Browsing Software category, to qualify for inclusion in the Enterprise Business Co-Browsing Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Enterprise Co-Browsing Software Available

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    G2 Score
Genesys Cloud CX
(1,429)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Co-Browsing software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based contact center platform that provides unified customer interactions across channels, with features for call flows, self-serve flows, and integration with Microsoft Azure.
    • Reviewers appreciate the platform's ease of use, scalability, comprehensive feature set, and its ability to provide excellent customer and employee experiences, with features like Co-Pilot that offer real-time guidance and automated support.
    • Users experienced issues with the platform's reporting capabilities, including dashboard sync issues and limitations in report editing and automation, and they also noted that the platform requires a strong and consistent internet connection.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    83
    Helpful
    57
    Reliability
    56
    Efficiency
    54
    Cons
    Limited Features
    57
    Missing Features
    54
    Missing Functionality
    36
    Inadequate Reporting
    34
    Limited Customization
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.7
    9.4
    Data Masking
    Average: 8.9
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,275 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based contact center platform that provides unified customer interactions across channels, with features for call flows, self-serve flows, and integration with Microsoft Azure.
  • Reviewers appreciate the platform's ease of use, scalability, comprehensive feature set, and its ability to provide excellent customer and employee experiences, with features like Co-Pilot that offer real-time guidance and automated support.
  • Users experienced issues with the platform's reporting capabilities, including dashboard sync issues and limitations in report editing and automation, and they also noted that the platform requires a strong and consistent internet connection.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
83
Helpful
57
Reliability
56
Efficiency
54
Cons
Limited Features
57
Missing Features
54
Missing Functionality
36
Inadequate Reporting
34
Limited Customization
27
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.7
9.4
Data Masking
Average: 8.9
9.2
Access Control
Average: 9.0
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,509 Twitter followers
LinkedIn® Page
www.linkedin.com
8,275 employees on LinkedIn®
Get a quote
TeamViewer
(3,513)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a remote access software that allows users to connect to and control remote devices, transfer files, and provide remote support.
    • Users frequently mention the speed and reliability of TeamViewer, its ability to work with minimal lag time, and its useful features such as file/folder drag-and-drop, shared copy-paste buffer, and hot-key transfer.
    • Users reported issues with TeamViewer requiring machines to be on the same version for a session to start, occasional connectivity issues, and difficulties with the new interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    387
    Remote Access
    281
    Remote Control
    232
    Remote Work
    214
    Easy Access
    194
    Cons
    Connection Issues
    126
    Connectivity Issues
    118
    Slow Performance
    99
    Remote Access Issues
    91
    Expensive
    82
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Real Time Assistance
    Average: 8.7
    9.5
    Data Masking
    Average: 8.9
    9.6
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamViewer
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    49,390 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,091 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a remote access software that allows users to connect to and control remote devices, transfer files, and provide remote support.
  • Users frequently mention the speed and reliability of TeamViewer, its ability to work with minimal lag time, and its useful features such as file/folder drag-and-drop, shared copy-paste buffer, and hot-key transfer.
  • Users reported issues with TeamViewer requiring machines to be on the same version for a session to start, occasional connectivity issues, and difficulties with the new interface.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
387
Remote Access
281
Remote Control
232
Remote Work
214
Easy Access
194
Cons
Connection Issues
126
Connectivity Issues
118
Slow Performance
99
Remote Access Issues
91
Expensive
82
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
9.7
Real Time Assistance
Average: 8.7
9.5
Data Masking
Average: 8.9
9.6
Access Control
Average: 9.0
Seller Details
Seller
TeamViewer
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
49,390 Twitter followers
LinkedIn® Page
www.linkedin.com
2,091 employees on LinkedIn®

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Zoho Assist
(517)4.6 out of 5
3rd Easiest To Use in Co-Browsing software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 70% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote access platform that provides centralized control over multiple devices, allowing for quick support sessions and unattended access to remote devices.
    • Reviewers like the ease of use, cost-effectiveness, and the ability to manage multiple devices and logins with one account, as well as the quick customer support and the unattended access feature.
    • Reviewers noted issues with the consistency of the connection, the lack of ability to assign specific machines to specific users, and difficulties with the interface for home users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    119
    Remote Access
    98
    Remote Support
    69
    Easy Access
    55
    Reliability
    55
    Cons
    Remote Access Issues
    33
    Connection Issues
    19
    Technical Issues
    18
    Complexity
    17
    Screen Management
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Assist features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Real Time Assistance
    Average: 8.7
    10.0
    Data Masking
    Average: 8.9
    10.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,834 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 70% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote access platform that provides centralized control over multiple devices, allowing for quick support sessions and unattended access to remote devices.
  • Reviewers like the ease of use, cost-effectiveness, and the ability to manage multiple devices and logins with one account, as well as the quick customer support and the unattended access feature.
  • Reviewers noted issues with the consistency of the connection, the lack of ability to assign specific machines to specific users, and difficulties with the interface for home users.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
119
Remote Access
98
Remote Support
69
Easy Access
55
Reliability
55
Cons
Remote Access Issues
33
Connection Issues
19
Technical Issues
18
Complexity
17
Screen Management
17
Zoho Assist features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
10.0
Real Time Assistance
Average: 8.7
10.0
Data Masking
Average: 8.9
10.0
Access Control
Average: 9.0
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,834 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
Phone
+1 (888) 900-9646
Read Zoho Assist Reviews
Upscope
(117)4.7 out of 5
2nd Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compa

    Users
    • Customer Success Associate
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 44% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Upscope Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Communication
    3
    Chat Communication
    2
    Customer Engagement
    2
    Customer Support
    2
    Cons
    Access Issues
    4
    Lagging Issues
    3
    Slow Loading
    2
    Technical Issues
    2
    Browser Compatibility
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Upscope features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Real Time Assistance
    Average: 8.7
    9.3
    Data Masking
    Average: 8.9
    9.6
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Upscope
    Year Founded
    2017
    HQ Location
    London, GB
    Twitter
    @upscope_io
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compa

Users
  • Customer Success Associate
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 44% Small-Business
  • 36% Mid-Market
Upscope Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Communication
3
Chat Communication
2
Customer Engagement
2
Customer Support
2
Cons
Access Issues
4
Lagging Issues
3
Slow Loading
2
Technical Issues
2
Browser Compatibility
1
Upscope features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.4
Real Time Assistance
Average: 8.7
9.3
Data Masking
Average: 8.9
9.6
Access Control
Average: 9.0
Seller Details
Seller
Upscope
Year Founded
2017
HQ Location
London, GB
Twitter
@upscope_io
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Read Upscope Reviews
LogMeIn Rescue
(194)4.6 out of 5
7th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Remote Access
    15
    Remote Support
    12
    Customer Support
    10
    Easy Access
    8
    Cons
    Remote Access Issues
    7
    Connectivity Issues
    6
    Connection Issues
    5
    Technical Issues
    5
    Poor Connectivity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.7
    8.3
    Data Masking
    Average: 8.9
    9.4
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Remote Access
15
Remote Support
12
Customer Support
10
Easy Access
8
Cons
Remote Access Issues
7
Connectivity Issues
6
Connection Issues
5
Technical Issues
5
Poor Connectivity
4
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.7
8.3
Data Masking
Average: 8.9
9.4
Access Control
Average: 9.0
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,820 Twitter followers
LinkedIn® Page
www.linkedin.com
1,108 employees on LinkedIn®
Surfly
(100)4.8 out of 5
6th Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Surfly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Deployment Ease
    3
    Communication
    2
    Reliability
    2
    Remote Support
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Surfly features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Real Time Assistance
    Average: 8.7
    9.7
    Data Masking
    Average: 8.9
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Surfly
    Year Founded
    2012
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @Surfly
    913 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 34% Mid-Market
Surfly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Deployment Ease
3
Communication
2
Reliability
2
Remote Support
2
Cons
This product has not yet received any negative sentiments.
Surfly features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.1
Real Time Assistance
Average: 8.7
9.7
Data Masking
Average: 8.9
9.3
Access Control
Average: 9.0
Seller Details
Seller
Surfly
Year Founded
2012
HQ Location
Amsterdam, Netherlands
Twitter
@Surfly
913 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
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6 Listings in Enterprise Co-Browsing Software Available

  • Sort By:
    G2 Score

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