631 LogicMonitor Reviews
LogicMonitor provides excellent data on all our devices and our client devices, enabling our Enterprise NOC to continually support and improve our client's environments without spending countless hours investigating devices. LM's broad range of data points and graphs of historical data go a long way towards making problem management easy. The LM API has enabled us to tie in our other tools and customize our integrations to suit our specific use case. Training users on the basics of reading data and alerts is easy, and has allowed us to expand our team without significant barriers. Review collected by and hosted on G2.com.
Not every built in integration is particularly useful, so we have written our own on occasion. There are a few things within the platform that don't perfectly fit our needs and have required workarounds. Some features are only available in one version of the UI or the other. Individual licenses are expensive, relatively speaking, and cheaper license options like the website monitors for internal or external ping checks are somewhat unintuitive. It can be time consuming to determine which alerts are actionable and which are noise, and to tune the thresholds appropriately. Review collected by and hosted on G2.com.
LogicMonitor should be viewed as a platform upon which to build a monitoring service, rather than a final product out-of-the-box. While it comes with a substantial number of modules to ingest data from common devices/applications its main strength is its extensibility. No monitoring product can cover every facet of every application in every organisation. LogicMonitor's extensibility makes it possible to build the specific integrations you require and ingest the data into a scalable platform that can turn it into actionable alerts. It is not limited to traditional IT systems monitoring. If you can find a way to pull data from a system, you can use that data in LogicMonitor. Review collected by and hosted on G2.com.
LogicMontior is dogmatically opposed to using agent-based monitoring in any capacity. Monitoring relies on collector servers polling services across the network. This makes it easy to integrate with and monitor new types of services without the need to develop new software (particularly modern API-based/cloud services), but traditional server workloads (Windows/Linux) are significantly more difficult to deploy and troubleshoot than with a typical agent-based monitoring platform. The process of configuring firewall rules and granular permissions for monitoring accounts at an application/feature level on each system is highly laborious and necessitates investment in external automation tools for environments with frequent changes. Review collected by and hosted on G2.com.
LogicMonitor provides a lot of advanced monitoring out the box and customisable alert tuning which is incredibly simple and easy to use in comparison to our old tool. This has allowed us to take our customer monitoring to the next level by offering bespoke alerting for their needs rather than a one size fits all approach.
Furthermore, LogicMonitor has given us the ability to create our own monitoring which we have heavily utilised to again offer a much better service for our clients. Deploying our own Datasources has been easy.
Implementing the tool into our clients has been very easy and simple to do as well, no complicated menu's and the supporting documentation helps you alongthe way. Review collected by and hosted on G2.com.
I'm not the largest fan of the new UIv4, I'm very much used to v3 and for me I find it a lot simpler to locate everything I need. Sometimes in v4 it's been hidden behind different menu's or moved. Only other minor thing is the quality of support can differ depending on who's looking into your support ticket. Review collected by and hosted on G2.com.
Logic Monitor is currently one of the best network and infrastructure monitoring solutions in the market.
Easy to configure, customize and maintain, Logic monitor enhances my skillsets to be more proactive and perform a better analysis and troubleshooting even before issues appears.
LM provides a centralized view of my infrastructure including servers, network devices, firewalls, etc. I can configure netflow for network traffic analysis, syslog for servers and i can even monitor temperature and A/C metrics with just 2 clicks.
LM provides seamless integration with most technology partners, you will find almost no effort onboarding servers, network nodes, virtual devices and cloud infrastructure in less than a minute. You can also monitor websites not only web servers to see important counters such as visits, etc.
You can also manage and customize alerts, thresholds and schedule down time easily when scheduling maintenance windows and working with change management in a production environment. Review collected by and hosted on G2.com.
LM proved to be too efficient in terms of monitoring.
You will find yourself tuning some features such as the collection schedules unless you want to have Terabytes of logic monitor traversing your network.
Although LM provides seamless integration with most technology partners, some sought after features for Wireless Heat Maps are not present. I can't complain of the flexibility and data from the network topology maps but real time data regarding Wi-Fi metrics would be absolutely awesome to have in just one in a widget. Review collected by and hosted on G2.com.
LogicMonitor has become the backbone of our proactive monitoring strategy. Its real-time alerting capabilities have dramatically reduced our response times, particularly during out of hours incidents. The SMS and voice call features are absolutely invaluable for our on-call engineers—no more relying solely on emails that might be missed at 3AM.
What really sets LogicMonitor apart for us is how deeply it integrates with our ITSM platform. When an issue is detected, it doesn't just raise an alert—it automatically creates a ticket, sets the appropriate priority based on predefined thresholds, and assigns it to the relevant team. This has eliminated a huge amount of manual triage and has made our service desk noticeably more efficient.
We've also found the custom dashboards to be incredibly helpful for different departments—our network team has one view, our infrastructure team another, all tailored to exactly what they need. It's like having a command centre tailored for each audience.
We also really appreciate the human side of LogicMonitor—the customer support, especially from our contact Charlton, has been outstanding. We have regular catch-up calls as needed, and it never feels like a “sell”—just genuine support, advice, and best practice sharing. It’s rare to get that kind of proactive account management these days. Review collected by and hosted on G2.com.
The new GUI is a step in the right direction aesthetically, but it still feels a bit clunky in practice. For example, quickly checking basic metrics like disk space or CPU usage should be a single click away from the device page, but currently, you often have to dig through several layers of menus and graphs. That friction can be frustrating when you're troubleshooting under pressure.
Additionally, while the platform is incredibly powerful, that power can sometimes make it overwhelming for new users. A bit more onboarding guidance or a simplified view for junior engineers would go a long way.
In regards to the SMS/calls, i do wish there was a "Ack all in relation to this customer" option rather than receiving 20 calls because the internet went down.
Final Thoughts:
Despite minor UI gripes, LogicMonitor is one of the most powerful and reliable monitoring solutions we’ve used. It’s made a real impact on our uptime, on-call efficiency, and incident response workflows. Once you’ve tailored it to your environment, it’s like having a tireless virtual NOC watching over everything, 24/7. Review collected by and hosted on G2.com.
LogicMonitor is an incredibly useful tool for any business, it helps give you a better oversight of your entire estate from your desktop environment to your on-prem server or cloud environment.
It's incredibly easy to navigate and implement into your environment in quite literally a few clicks! We also use it for on-call system to send alerts out by phone call/SMS when a major incident has happened, we use the system daily.
Both the customer support and the availability of documentation on the logicmonitor website make it really easy to integrate with many solutions such as Azure, AWS, M365 etc... I'm really pleased that we took on loigcmonitor as a vendor and wouldn't look back. Review collected by and hosted on G2.com.
There isn't much to dislike about logicmonitor, the only 2 things that spring to mind are the lack of customisation in terms of colours and freedom of report customisation, it would be great if yo u could make the dashboard and reports look more 'corporate' rather than having to use standard white, black, blue and grey colours. Although there are a variety of data sources which are easy to use out of the box, there are some basic data sources that we thought of which we thought would have come as standard. Review collected by and hosted on G2.com.
Resource insights! Ops notes allow you to make a line to show when an event happened, then you can look at another device and see something that happened at that same time which could have triggered the critical event. results in better time to resolution.
I love the fact that if anything has an API you can query that API and then build a graph off of it in LogicMonitor.
Graphs\dahsboards are amazing!
and createing custom datasource with PowerShell and Groovy is really fun and exciting! Review collected by and hosted on G2.com.
nothing at this time - I really enjoy this product! This is a truly easy product to use. Review collected by and hosted on G2.com.
Its vendor agnostic tool with greater AI and correlation capabilities with user friendly UI and configurations. It has helped us to correlated the events into meaningful insights , reduce MTTR value. Review collected by and hosted on G2.com.
There is nothing that i have seen not good. Review collected by and hosted on G2.com.
Logicmonitor improved our observability from our previous chosen solution with improvements in ease of use, unified dashboarding, scripting flexibility and being an agentless platform. This enabled its quick deployment and insight into the services we offer for our clients and streamlined the support operations. Review collected by and hosted on G2.com.
The main issues are around tuning the datasources and alert threshold, this is not uncommon with obervability platforms but without careful consideration it can lead to excessive noise. There is not real inbuild case management / incident workflow although integrations with other platforms is possible. APM is currently a weakness in our view but is getting heavily invested in. Review collected by and hosted on G2.com.
SAAS platform. Lightening fast support and hybrid deployment. The oids are updated regularly and support for vendors that are not Available on other platforms Review collected by and hosted on G2.com.
The cost of the tool is a bit high and the integrations are somewhat complex to configure. Review collected by and hosted on G2.com.
