LogicMonitor Reviews & Product Details - Page 4

What do you like best about LogicMonitor?

LogicMonitor is a great monitoring tool, with huge number of out of the box datasources which meet the needs of 99% of customers. Being able to create custom datasources for that remainng 1% is great and a testament to the overall felxibility of the platform. If something can be monitored LogicMonitor is the right tool for the job.

LogicMonitor integrates with our PSA (ConnectWise) which allows us to operationalise alerts far more effectiviy when compared to comting plaftoms which lack this ability.

Customer support is gernerally very good. Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

The user interface is not perticuallry intuitive, the new interface has many improvements but right now I find that I must change frequently between the two to access what I need.

Reporting is an area that could do with improvement and should also incorporate executive style report templates. Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

LogicMonitor supports a wide range of monitoring capabilities, including servers, networks, cloud services, containers, and applications. This breadth allows organizations to have a single pane of glass for all their monitoring needs.

The platform has a user-friendly interface and ease to deployment. LogicMonitor provides out-of-the-box integrations and automated discovery, which significantly reduces the setup time and effort required to start monitoring an infrastructure. Additionally, LogicMonitor offers a robust API, enabling seamless integration with other tools and custom workflows, enhancing its adaptability and automation potential. Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

issues with the new graphical user interface (GUI), mentioning that it can be buggy and less stable compared to the previous versions. These bugs can affect usability and efficiency.

While the platform is user-friendly for basic setups, advanced configurations can be complex and may require a deeper understanding of the system. This steep learning curve can be a challenge for new users or those without a technical background.

Without proper tuning, the alerting system can generate a significant amount of noise, leading to alert fatigue. Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

Whilst out of the box LogicMonitor can monitor your infrastructure with ease, the ability to create or amend data sources to meet your specific business requirements is fantastic, it enables us as a team to meet our monitoring requirements with relative ease.

The fact that LM is SAAS based means that we do not have to spend time keeping the product up to date, especially if you configure the collectors to auto update rather than having your engineers run the upgrade, this again ensure the product is kept upto date.

The inline support functions assist with any issues you may be having with the product and most of my interactions have been perfect. The support teams are knowledgable and rarely do issues get escalated.

Deployment and integration within our infrastructure was simple and very quickly enabled us to have our network monitored to a level that greatly improved our visibility.

API Integration to retrieve data from logicmonitor to ingest into other tooling was simple to achieve with one sometimes fustrating issue. Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

Whilst the API does have ratelimiting enabled which is obviously needed, there seems to a bug or issue that could not be identified where I would start to get shunned/blocked for several hours, yet the response did not tell me I was approaching the rate limit, this seems to be solely affecting LMAuth as using a bearer I no longer experiance the issue. Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

The standout features of LogicMonitor is its comprehensive monitoring capabilities. It's not just about keeping an eye on servers or networks, but it also provides deep visibility into applications, cloud environments, and hybrid infrastructures.

This combined with the automation and easy integration into other tools Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

It has been a learning curve to get to grips with the solution, that and the lack of comprehensive out of the box reports Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

The software is great and has been an asset to our company. It has enabled us to have full visibility into our environment. Before using LogicMonitor, we only had visibility to a fraction of our servers and network devices. Beyond the software, the employees and support services are fantastic. Everyone we have worked with has provided great customer service. From sales to account management to the engineers we work with, all have been great and show that they care about the success of our company. Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

Like any monitoring product, it requires ongoing administration, which takes time away from our staff for projects. Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

Loads of built-in modules for various vendor hadrware Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

Online documentation outdated referring to old UI, when we're being pushed to migrate to the new UI Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

People, help, support and APIs into different platforms like Service Now Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

Making us as an MSP embrace all capabilities and drive ROI Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

You can get your whole environment monitored and alerting in a very fast time, almost everything is built and it just works. Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

When you want to change the way it reports, or report on specific metrics. Things that it doesn't have built in, it's not intuitive and often requires support calls and takes time. Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

fits us very well for onpremise monitoring. Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

some data sources are difficult to configure Review collected by and hosted on G2.com.

What do you like best about LogicMonitor?

LM has simplified the data gathering process by bringing you automatic datasources, based on device type, that provide information on the metrics you need. Instead of spending hours building out all the monitors you need, they have it available for you on day 1.

Additionally, you can build out custom event sources, property sources or datasources that gather unique data or metrics that you may need for specific devices or device types.

Metric graphs/dashboards are easy use, build, clone or share. This platform allows you and your organization to get right into the middle of the action instead spending time hunting for the information you need.

Additionally, the LM porfessional services team was fantastic during the initial implementation and the customer support reps continue to support well! Review collected by and hosted on G2.com.

What do you dislike about LogicMonitor?

The new ui.... it's an adjustment. I understand what they are trying to do, but I don't think it's the right direction. It's too busy and still much slower than the old UI.

Additionally, historical alert reporting is difficult when you take into consideration SDT schedules, whether recurring or scheduled once. You cannot get a historical report of ACTIONABLE alerts because it lumps in alerts that "occured" while the device was in SDT. The SDT tag is automatically cleared from an alert once the alert clears, which muddies the water A LOT with downstream reporting. Reporting and this issue could definitely benefit from some improvement initiatives. Review collected by and hosted on G2.com.