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Conversation Intelligence

July 7, 2020
Clara F.
CF
by Clara Flaherty
Conversation intelligence (CI) software is a machine learning-infused sales training software tool that helps sales orgs optimize and improve their ability to close deals. This page is a place for all discussions related to conversation intelligence.

Popular Conversation Intelligence Software Questions Discussions
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Sometimes it's a bit cumbersome to use as an admin, especially when it comes to setting filters, and calls that clearly have labels aren't found with the filters. If these could be enhanced, it'd be perfect.
Posted by:
Verified User
G2
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At times, I would like to hear a calls playback either right away or very soon after. Usually, this is not a feature that is available. Is there a setting or a set up that would make this available?
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Are there any plans to being able to transfer all the data and analytics from the call to SFDC that would be very helpful if we could have this happen
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